ZEST HOTEL SUKAJADI BANDUNG

2017 SKILLS TRAINING CALENDAR

Month Training Programmes / Activities Trainer Target Audience Duration
January 2017 Hotel Knowledge HK SPV 12 Person 1 Hour
Lost And Found Procedure HK SPV 12 Person 1 Hour
Telephone Handling Calls Prosedure HK SPV 12 Person 1 Hour
Cleaning Prioritising Room Assignments Procedure HK SPV 12 Person 1 Hour

February 2017 Guest Request Procedure HK SPV 12 Person 1 Hour

Handling Extra Bed Procedure HK SPV 12 Person 1 Hour
Entering Guest Rooom Procedure HK SPV 12 Person 1 Hour
Handling Guest Complaint Procedure HK SPV 12 Person 1 Hour

March 2017 Standard Set Up Trolly Procedure HK SPV 12 Person 1 Hour

Standard Set Up Caddy Procedure HK SPV 12 Person 1 Hour
Standard Set Up Room HK SPV 12 Person 1 Hour
How To Do Room Audit Ceklis HK SPV 12 Person 1 Hour

April 2017 Do Not Distrub Procedure HK SPV 12 Person 1 Hour

MSDS Of Chemical HK SPV 12 Person 1 Hour
How To Shampooing Carpet HK SPV 12 Person 1 Hour
Make A Bed Procedure HK SPV 12 Person 1 Hour

May 2017 How To Use Dry Vacume Machine & Wet and Dry 12 Person
HK SPV 1 Hour
Vacume Machine
How To Use Polisher Machine HK SPV 12 Person 1 Hour
How To Use Hand Polisher Machine HK SPV 12 Person 1 Hour
How To Use Blower Machine HK SPV 12 Person 1 Hour

June 2017 How To Clean Bathroom HK SPV 12 Person 1 Hour

Swiss-Belhotel International 2017 Yearly Training Action Plan 1

 How To Clean Closet HK SPV 12 Person 1 Hour
How To Clean Check Out Room HK SPV 12 Person 1 Hour
How To Clean Occupied Room HK SPV 12 Person 1 Hour

July 2017 How To Clean Window Glass HK SPV 12 Person 1 Hour

How To Check Linen and Towel In Guest Room HK SPV 12 Person 1 Hour
How To Clean Tumbler HK SPV 12 Person 1 Hour
How To Clean Water Kettle HK SPV 12 Person 1 Hour

August 2017 Policy Of No Smoking Floor Procedure HK SPV 12 Person 1 Hour

Open Window Procedure HK SPV 12 Person 1 Hour
Room Facilities Procedure HK SPV 12 Person 1 Hour
Additional Guest Request Procedure HK SPV 12 Person 1 Hour

September 2017 How To Brush The Floor HK SPV 12 Person 1 Hour

Review Standard Set Up Room Procedure HK SPV 12 Person 1 Hour
Review Standard Set Up Trolly Procedure HK SPV 12 Person 1 Hour
Review Standar Set Up Caddy Procedure HK SPV 12 Person 1 Hour

October 2017 Review Lost And Found Procedure HK SPV 12 Person 1 Hour
Review Do Not Distrub Procedure HK SPV 12 Person 1 Hour
Review Guest Requset Procedure HK SPV 12 Person 1 Hour
Review Make A Bed Procedure HK SPV 12 Person 1 Hour

November 2017 Review How To Dry Use Vacume Machine & Wet and 12 Person
HK SPV 1 Hour
Dry Vacume Machine
Review How To Use Polisher Machine HK SPV 12 Person 1 Hour
Review How To Use Hand Polisher Machine HK SPV 12 Person 1 Hour
Review How To Use Blower Machine HK SPV 12 Person 1 Hour

December 2017 Review MSDS Of Chemical HK SPV 12 Person 1 Hour

Review Entering Guest Room Procedure HK SPV 12 Person 1 Hour
Review Cleaning Prioritising Room Assignments 12 Person 1 Hour
HK SPV
Procedure
Review Open The Window Procedure HK SPV 12 Person 1 Hour

Swiss-Belhotel International 2017 Yearly Training Action Plan 2

Name : Yudha Cahyana Date : December 28, 2016
Department : Housekeeping Position : Housekeeping Supervisor
Hotel name : Zest Hotel Sukajadi Bandung

Signed by:

M Yudha Cahyana Date : 28 December 2016

HK Supervisor

Acknowledged by:

Swiss-Belhotel International 2017 Yearly Training Action Plan 3

Vera Purnamasari Date : ________________________________
Hotel Manager

Swiss-Belhotel International 2017 Yearly Training Action Plan 4