Simran Kapoor

CAREER OBJECTIVE

To work in a pragmatic way on a challenging Job profile that provides an opportunity to enhance my
technical skills and knowledge. This will provide me an insight into new aspects and would aid to
fulfill enterprise’s objective with full integrity and zest.

PROFESSIONAL EXPERIENCE: 4 Years 5 Months

 Dec’2019 – Currently Working as BOA (Business Operation Associate) for an

International backend process (USA Healthcare) in Wipro. Managing the KPI’s Like
Management of team, People Management, Client interactions, SLA and Audit
Appeals(Research by team and take decision Approve or Deny)

 Dec’2018 – Nov'2019: Worked as Customer care executive in Myntra process in Tech

Mahindra (Noida). Interaction with customers on call resolve customer queries. (Working
Experience – 1 year).

 Sep'2017 – Nov’2018: Worked as customer sales executive in RBL Process in

Teleperformance (Gurgaon). Interaction with customer on call credit upgarde sales
(Working Experience – 1 years and 3 months).

ACADEMIC CREDENTIALS

YEAR
COURSE COLLEGE / SCHOOL UNIVERSITY/ BOARD OF
PASSING
Masters of Commerce IGNOU SOL
pursuin
g final
year
Bachelors of Delhi University SOL
Commerce 2017

Passed Higher Secondary

Vidhya Jain Public School, Central Board of Secondary
School 2014
Delhi Education [CBSE]
Passed
Vidhya Jain Public School, Central Board of Secondary
Secondary School 2012
Delhi Education [CBSE]
SKILLS

 Basic knowledge of Computers

 Strong communication
 Critical thinking
 Team Handling
 Check & Balance of given KPI’s
 Balancing work with Team Satisfaction
 Customer Success & Contact center operations.
 Project Management

STRENGTHS

 Dedicated towards work

 Ability to work in team
 Positive Attitude
 Quick Learner

Hobbies

●. Listening Music
●. Travelling

PERSONALPROFILE

NAME - Simran kapoor

DATE OF BIRTH - 28 June 1997
GENDER - Female
NATIONALITY - Indian
FATHER’S NAME - Mr. Vinod Kapoor
MARTIAL STATUS - Unmarried
LANGUAGES KNOWN - English, Hindi & Punjabi
CONTACT DETAIL - +91 9717767710
Simrankapoor86930@gmail.com
ADDRESS- - D1210 Oxy Homez Bhopura Loni Road
Ghaziabad - 201102

DECLARATION
I hereby declare that above furnished particulars are true to the best of my knowledge and
belief.

Place:
Date: Simran Kapoor