Voicemails 11/8/2022

Voicemail Information
No matter what we do, as sales reps we can’t escape the most common and frustrating method of communication — voicemail.

There’s no way around it, we spend a lot of time leaving voicemails. And unfortunately, most go unanswered.

Consider these statistics:

85% of calls go to voicemail

Recipients don’t return 90% of first time voicemails

Sales reps spend 33-45% of their time leaving voicemails

The average voicemail response rate is 4.8%.

A team of 50 sales reps leave about 2,277 hours of voicemails per month.

The optimal voicemail message is between 8 and 14 seconds.

Sales Call Stats

On the phone, tone is 86% of our communication.

On the phone, words we actually use are only 14% of our communication.

The best times to call are Wednesdays and Thursdays from 6:45 to 9 a.m. and 4 to 6 p.m.

The worst times to call are Mondays from 6 a.m. to noon and Fridays in the afternoon.

80% of sales require 5 follow-up calls after the sale is closed.

44% of salespeople give up after one follow-up.

Most MDG sales are completed in average after 23 days.

Don’t blame yourself if those statistics make you want to give up on voicemail altogether. But here’s the good news — making a few changes to your voicemail strategy can
create a big impact. In fact, certain studies show that well-crafted voicemails can improve response rates anywhere from 3% to 22%.

When used correctly, voicemails can be one of the quickest ways for you to boost response rates and get the attention from your customers.

As a general rule, each voicemail should not exceed 30 seconds in length. Going on any longer will annoy the customer by wasting their time or overwhelm them with too
much information at once.

While voicemail alone does not yield callbacks, when paired with targeted emails it has the ability to increase response rates. For something that takes less than 30
seconds, it seems like a no brainer, right?

But keep in mind, shortening your voicemails does not mean talking faster. If you try to fit 60 seconds of information into a 30-second voicemail, you’ll end up sounding
frantic and fumbling over important details.

Your goal isn’t to sell to the customer you’re calling, it’s to secure a callback or follow-up. Keep your voicemails concise by only including the details that spark your
customers interest and provide them with clear instructions as to how they should respond.

Use a Personable and Relaxed Tone

You may possess the perfect voicemail script that hits on all your key information in a short amount of time. But if your delivery is stiff and robotic, the customer will check
out the moment you start speaking.

A phony, overenthusiastic tone is even worse. You’ll sound like every other generic sales representative trying to win the customers attention.

Be mindful of your tone and speak as if the customer sat right in front of you. Avoid being too monotone, but don’t go overboard with unnatural excitement either. The more
natural and human you sound, the more the customer believes that you genuinely want to start a meaningful business relationship.

Your voicemails should sound like you’re talking to an old acquaintance or relative — respectful and helpful without being too loud or obnoxious.

Here are some key points to keep in mind:

Leave voicemails that are not lengthy.

Do not add in a full detail pitch.

Keep these tips in mind if you struggle to get your close ratio up. Or if you simply have a difficult time getting a foot in the door with a customer.

Provide Context to Personalize Your Message

When you leave a voicemail, your message is one of many other messages in a customers mailbox. So it’s important to stand out — and if your voicemail sounds just like
the others, don’t expect a call back.

Make your voicemail unique by providing context at the beginning of your message. Tell the customer who you are, or mention a specific detail about their current
interests/credit/item they want to buy. Of course, this tactic isn’t possible without conducting research before the call.

Study the customers file, look at their age, location, employer, interests, items they selected, where they came from etc.., then select one or two details to reference in your
voicemail. This step may seem inconsequential, but it has several benefits. Not only will your voicemail stand out, but you’ll also show the customer that you’ve done your
research to understand who they are and what they need.

Offer a Clear Value Proposition

Your initial reason for calling is, of course, to initiate a sale. But these brief messages aren’t the time to sell your product. What you’re really trying to do is secure a follow-up
conversation.
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Instead of delving into product specifics, provide a clear set of value propositions that demonstrates the ways in which you can help the customer. Consider these two
examples and think about which you’d rather hear from a salesperson:

“Congratulations on your credit with MDG, please give me a call number is XXXXXXX”

"Hi John, thank you for applying with MDG and congratulations on getting pre-approved for 2000$. John, as your personal account assistant I am hoping to provide
you with the best possible customer care in this business, so please give me a call at your earliest convenience number is XXXXXX”

See the difference? One statement tells the customer that you are "happy" and "glad". The other is giving clear information and a starting point for the customer. The
customer will get value from contacting you and talking to you.

Below you will find some voicemails that might be useful to you. Please build on them, read them a couple of times and you will understand the point. Once you get a hang
on how this is done, your work here, most of your day will be more fun and hopefully you will make more sales.

Voicemail 1 Welcome MSG Blue-LG

Hello John, its Kenan with MDG. I just wanted to touch base with you regarding the credit you have with us, and to congratulate you on the 1900$ that you pre-qualified for. I
would really like to have a quick chat with you, I will be in the office until 7pm today, so please give me a call. The number is 800….

Voicemail 2 Welcome MSG Blue-LG

Good Morning/Afternoon John, its Kenan with MDG. I just got your file, and wanted to congratulate you on pre-qualifying with us for 1900$. I will be here to assist you with
anything you might need regarding our services, from today on I am your personal account assistant. Please give me a call in the next day or two, number is 800-906-0975
extension ...

Voicemail 3 Welcome MSG Blue-LG

Hi John, its Kenan with MDG, your personal account assistant. Congratulations on your pre-approval for 3000$! John, you must have a lot of questions, and I am here to
assist with everything and make sure you get any item you want from our page. I am typically available Monday through Friday from 9 am to 5 pm. I look forward to hearing
from you, number is 8009060975.

Voicemail 4 Welcome MSG Blue-LG

Hello, this is Kenan with MDG, I'm calling because you recently signed up and got pre-approved for credit on our website. I'd love to talk about how you plan on using the
credit and which items interest you the most. My number is 8009060975, and I'll follow up with an email in a few minutes. Have a great day. Goodbye!

Voicemail 5 Welcome MSG Blue-LG

Hi John, thank you for applying and getting pre-approved for 2000$ of credit with MDG. John, as your personal account assistant I am hoping to provide you with the best
possible customer care in this business, so please give me a call when you are free, I am in the office until 7, or tomorrow from 9am. Number is 800-906-0975

Voicemail Left MSG 1-LG

Hey, John, it's Kenan! Not sure if you got my message a few days back, but I am trying to reach you again. We got a few new washers in our inventory recently, and they are
similar to the washer and dryer combo you wanted. Please when you find some free time give me a call. The number is 800….

Voicemail Left MSG 1-LG

Good Morning/Afternoon John, i just tried reaching you in regards to your credit with MDG. I saw that you were interested in getting yourself the new ROG Laptop, and
based on my experience in selling them, you would probably like more what the HP Omen line has to offer. Give me a call for more details please, number is 800-906-0975

Voicemail Left MSG 1-LG

Hey John, its Kenan with MDG. I noticed that you were looking for some TV's, the new Hisense 55" is a home run for your credit line and payments, and there are three new
models that we offer. I’m shooting you over an email right now with some of the details. Feel free to give me a call back if it hits the target, thanks Kenan

Voicemail Left MSG 2-LG

Hi John, this is Kenan with MDG. I’m calling about your new order with us, and I wanted to provide you with some ideas that may help with selecting the best product for
you. I work with these manufacturers on a daily basis, and I think you’ll find it useful if we talk. You can reach me by calling 8009060975. That number again is 8009060975,
and ask for Kenan. I look forward speaking with you and thanks in advance for returning my call.”

Voicemail Left MSG 2-LG-DG

Hey, John. This is Kenan with MDG. I have come up with a few combos and bundles that you might like. I would like us to try and combine everything together! Call me back
on 8009060975 for more details. I will also follow up with an email containing more info. Waiting to hear from you. Have a great day..
Voicemail Left MSG 4 LG

Hey John, its Kenan with MDG. I have been checking with my manager on how we can save you even more money on your potential order with us. I have some solutions
on my hands, so I am looking forward to getting a call from you. Number is 8009060975

Voicemail Left MSG 3-LG-DG

Hello John, this is Kenan getting back with to you from MDG. I’m looking forward to speaking with you because we just received the new 2022 series and new models for
the TV you wanted, and I know that based on our last conversation this is going to make it even easier for you to decide which one to purchase . I’m excited to share this
with you. Do me a favor and give me a call at 8009060975. Thank you

Voicemail Left MSG 1-DG-LG

Hi John. This is Kenan from MDG. We spoke recently regarding the purchase for the 85" Samsung TV. I wanted to see if you got my email with the features and pricing, and
I was hoping I could help you with your purchase. So if you could reach me at 8009060975. Again, it’s Kenan at MDG – 8009060975

Voicemail Left MSG 1-DG - Professional straight to business

“Hello, this is Kenan from MDG. I’m calling to inform you about the requirements to complete your order with us. My number is 8009060975. I’ll also follow up with an email
in a few minutes. I will be expecting to hear from you. Goodbye!

Voicemail Left MSG 2-DG

Hi, John. This is Kenan calling from MDG. I am calling because you are in the process of completing your order with us, and I can help you with the remaining steps. Call me
back through 8009060975, and let’s finalize everything together, wont take up too much of your time. I’ll show you how. I look forward to hearing from you. Talk soon!

Voicemail Left MSG 2-DG-Gold

Hey John, this is Kenan with MDG. Briefly John, I need to speak with you in regards to your pending order with us, since we are so close to complete this and ship it out, first
payment is already scheduled. Please do me a favor when you get this message and give me a quick 5 minute phone call, number is 8009060975 , ask for Kenan please.
Thank you

Voicemail Left MSG 3 DG/Gold - Sense of urgency

Hello John. Kenan calling with MDG. I’m trying to reach you by end of day. Please call me at 8009060975. Again, Kenan trying to reach you in regards to the pending order
for the E-Bike. Call me back quickly please at 8009060975.

Voicemail LDP - Colleague/TL Assistance

“Hello, Joe. It’s Kenan calling with MDG. I was calling on behalf of Milica. I am working on a payment schedule for your account. Kindly get back to me through 8009060975
for more details. Again, it’s Kenan. Thanks!

Voicemail Documents - All Colors

Hey John, I am following up with you in regards to the bank statements that are required on your account, please try to send them to me as soon as possible so we can
finalize the order and hopefully get things on the road as soon as possible. You can reach me at 8009060975