Rubrica de Reporte

Nombre: Matrícula:
Marco Antonio Sámano Domínguez 2869775

Nombre del curso: Nombre del profesor:

Pensamiento sistematico
Módulo: 2 Actividad:1

Fecha: 17/08/2022

Bibliografía:

Part 1

1. First, write the definition of complex problems on a sheet of paper. 

a complex problem is something impossible to solve due to the changing

requirements that are often difficult to recognize sometimes it is not just
a problem but a set of interrelated problems that make up something
known as complex problem or problematic situation

Types of complex problems

Relevant
Type Characteristics Example
question
A facility’s
inadequate
Well-defined problems for distribution.
which a modelling language How to face  Poor ergonomic
Hard
may be mathematically them? conditions of the
oriented. productive
process.

Soft Unstructured problems which How to solve  The steady

require a more detailed them? increase of work
description of the real world What is the accidents.
from the modelling language. problem  Complaints
which must regarding
be faced? customer service.
 High employee
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turnover rates.

2. Then, make a list of words and ideas are related to the concept
of complex problem.  

-problema

-problemas no estructurados

-suaves y duros

-sistema

3. Next, do a mental run-through of problems you have faced when

interacting with an organization.  

- lack of communication in the team

- not implement the improvements presented

- poor staff training

4. Moreover, analyze problems that you have had to face when interacting
with an organization, and identify the ones you considered the hardest to
solve.  

En la empresa familiar hay un gran problema por el desperdicio de

materia prima que se tiene en la elaboracion de sus productos se
cuemplen en los tiempos de entrega pero los costos de producción van
creciendo

5. Also, number the factors that you believe are essential to identify those
specific problems difficult to solve. 
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-mala capacitación del personal

-la maquinaria en mala calidad

-poco conocimiento de los auditores

6. Share this information with a classmate and identify similar aspects of

your different situations.  
7. Make a list on the board and share it with the rest of the group.  
8. Design an interview. The person you will speak to will have to share some
organizational problems they may have faced. It is important that he/she
mentions the causes, and if the problem was solved, if he applied any
specific solution to fix it, and if that problem returned at some point and
worsened. 
9. Carry out the interview with someone who might be able to help you.

Entrevista

1-¿Cuáles son las funciones que desempeña?

-actualmente estoy en la elaboración de material para construcción

principalmente en la elaboración de block a gran escala

2-¿a que problemáticas te as enfreantado a lo largo de tu estancia en

dicha empresa?

- Lo mas difícil que me eh enfrentado es que no se prepare

adecuadamente la mezcla de materias primas y al final el producto es de
mala calidad y se tiene que volver a preparar y nos retrasamos en las
entregas y también otra ocacion la maquina que elabora el block se
descmpuso y el concreto se endurecio dentro de la tolva no se reviso
previamente el estado de la maquina
3-¿Qué acciones correctivas as implementado?
Tuvimos que hacer una capacitación de todo el personal ajeno las
responsabilidades de cada uno todos deben saber lo mas básico del proceso
que se esta haciendo por cualquier problema que se les presente puedan darle
una solución sin perder tiempo en que llegue el responsable ,lo que buscamos
es darle a los problemas una solucion rápida por el tipo de material que se
maneja

Part 2

10. Gather in teams.  

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11. Check the information you got from the people you interviewed.  
12. Describe the problem and the reasons why it was not possible to solve it. 
13. Reflect on common causes.   

-un mal manejo de la maquinaria

-mala capacitación

-rotacion del personal

14. Make a list of common characteristics of the problems you analyzed

together.  

Falta de comunicación

Trabajadores que no dan el 100

Cambios en la organización

Mal ambiente de trabajo

Part 3

15. Read the following situation.

The person in charge of a department inside a company is worried because he

noticed that several members of his area frequently arrive late to work. To solve
this, he decided to implement a series of punishments that would be applied to
whoever arrived late past a certain hour. Even though, punctuality improved within
the first couple of months, the situation relapsed and worsened a year later. 

16. As a team, analyze this case and answer the following questions.
a. What characteristics can be found in this problem which may
classify it as a complex problem?  

the big problem is the indiscipline of all the staff by failing to

comply with the rule of punctuality

b. What aspects of the problem did the department manager fail to

consider while coming up with a solution to it?  
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It generated a lot of disagreement with the punishment that was

imposed on the workers instead of attacking the root problem
with less grace because the workers are losing interest in meeting
the objectives

c. In your opinion, what solution would be the best? 

instead of imposing sanctions or punishments, it will adopt the

strategy of better rewarding the punctuality of the staff, so they
will be motivated to arrive earlier, it will also review the work
environment, it may be a cause of their being late, another
solution would be rewards for good performance