ĐỀ CƯƠNG ÔN THI MÔN HRM CUỐI KÌ

1/ Why is knowing HRM concepts and techniques important to any supervisor

manager ?

- helps bridge the gap between employees’ performance and the organisation’s strategic
objectives.

- is concerned with the employees engaged at all levels of an organisation.

- ensures that every employee makes his maximum contribution to the achievement of
business goal.

- has an effect on the bussiness results, competitive advantages and the most important is
organization and discipline of the business.

- plays an important role in a company, the reason is because they are part of stages of
selecting right people which company needs, traning and developing them at the same time
to raise their strong point, decrease their weakness.

- rewards right people for their contribution, and be sympathetic to others, resolve conflicts
between people.

2/ What are mistakes of HR department to avoid? Example

 Employees not doing their best: nhân viên có cam kết nhưng không đạt KPI
 Hiring the wrong person for the job: thuê những người có con nhỏ không thể trực
đêm, thuê phụ sản
 High turnover: mức lương thấp hơn mức lương trung bình của thị trường, phúc lợi
không tốt, nhân viên không gắn kết, công việc không hấp dẫn
 Legal ramifications from discriminatory actions
 Unsafe company practices
 Lack of training undermining performance
 Unfair labor practices

3/ What are the steps in the strategic management process? Example

4/ List 5 ideas that Manager can use for individual employee on social
recognition and related positive reinforcement. And how to design team
incentive with a related example?

Chỉ cần chọn 5 ideas là được.

5/ Why is recruiting important? Why do filling open- position with inside

candidate have several advantages?

The reason why recruiting is so powerful is that if you don't bring in the right talent, the
other HR functions suffer. Your ability to retain workers and your overall employer
brand deteriorate if your talent pool doesn't align with your business. In many ways,
 recruiting should take into account these functions because employer branding makes
candidates want to apply in the first place. Recruiting is the function that attracts and
selects future leaders, analyzes organizational requirements and gets the most
performance at the lowest cost. It's the reason why headhunters are paid well by
companies, why LinkedIn is thriving in the stock market and why there is a war for
talent amidst a bad economy.

Advantages of hiring internal human resources:

1. Reduces Time to Hire.

2. Shortens Onboarding Times
3. Saves Money
4. Strengthens Employee Engagement

6/ What are ADDIE five step training process? Provide 5 way to motivate
trainees?

1. Analyze the training need.

2. Design the overall training program.
3. Develop the course.
4. Implement training by targeting employee groups using methods.
5. Evaluate the course’s effectiveness.

5 Ways to Motivate Your Employees:

1. Set goals and recognize success.

2. Listen.
3. Pay them well
4. Care about their future
5. Create a good culture

7/ Define talent management and explain why it is important. Provide steps of

talent management process. Define job analysis job description, Job
specification. How could the management redesign the job?
 1. Decide what positions to fill, through job analysis, personnel planning, and
forecasting.

2. Build a pool of job applicants by recruiting internal or external candidates.

3. Obtain application forms and have initial screening interviews.

4. Use selection tools like tests, interviews, background checks, and physical exams to
identify viable candidates.

5. Decide on whom to make the offer.

6. Orient, train, and develop employees so they have the competencies to do their jobs.

7. Appraise and assess employees

8. Compensate employees to maintain their motivation.

Job Analysis is the procedure for determining the duties and skill requirements of a job
and the kind of person who should be hired for it

 produces information for writing job descriptions.

Job Descriptions are a list of a job’s duties, responsibilities, reporting relationships,

working conditions, and supervisory responsibilities.

Job Specifications are a list of a job’s “human requirements,” that is, the requisite
education, skills, personality, …

Job Redesign

1. Job enlargement means assigning workers additional same-level activities more duties
within the job position  a sense of pride that his/her responsibilities have increased.

2. Job rotation is systematically moving workers from one job to another  help add or
build on to employee competencies

3. Job enrichment is redesigning jobs in a way that increases the opportunities for the
worker to experience feelings of responsibility, achievement, growth, and recognition.

8/ What is the reward program? Explain the importance of the total rewards for
improving employee engagement?
Reward management is concerned with the formulation and implementation of strategies
and policies that aim to reward people fairly, equitably and consistently in accordance with
their value to the organization.

Reward systems exist in order to motivate employees to work towards achieving strategic
goals which are set by entities. Reward management is not only concerned with pay and
employee benefits. It is equally concerned with non-financial rewards such as recognition,
training, development and increased job responsibility.

Tự giải thích vì sao lại quan trọng!

9/ List 4 ideas of non- monetary types of rewards that managers can use to
reinforce positive behaviors of employee? Give two example?

1. Recognise your employees on social media (Linkedin, Facebook etc.) by endosing

their skills and achievement.
2. Invite them to webinars/meetings/workshops of business to cultivate the knowledges
and connect relationship with the others.
3. Managers should ask them about their concerns, interests in their social life and listen
to them as their partners!
4. All managers always let their employees to contribute their new ideas in workplace
and positively listen as well as recognise their achievements.