Safety & Health Measures in the

New Maybank High-Performance

Workplace

Version: 15th March 2023

 Table of Contents

No. Content Page

1 Introduction 1
2 Maybank Health & Safety Action 2
3 Returning to the New Maybank 3
4 Events, Meetings and Learning 4
5 Facilities at Maybank 4
6 COVID-19 SOPs 5
7 Travel Guidelines 6
8 Contact 7
10 Appendix 1: BHC Directors/Representatives 8

15th March 2023

 Introduction

Whilst we build a better world and continue to serve our community, it is important for us to ensure safety
through self-responsibility. As the COVID-19 virus is not fully eradicated and is still present in community
globally, self-governance and adherence to safety and hygiene SOPs are critical for continued business
sustainability. Combating COVID-19 is a shared responsibility – we all need to work together, adopting good
safety, health and hygiene practices as our next normal.

This ‘Safety & Health Measures in the New Maybank High-Performance Workplace’ handbook aims to provide
guidance on our new way of working as we continue to lead and operate in the various communities.

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 Maybank Health & Safety Action
What is our Health & Safety Protocol?
 Personal Protective Equipment (PPE) (sanitisers/ masks/
gloves) is made available at all entry points/ common areas
for you and external parties.
 Regular disinfection of frequently touched surfaces in the
workplace in addition to regular thorough cleaning and
sanitising of all Maybank premises.
 Effective immediately:
(i) The self-test is to be taken only if you have flu like
symptoms associated with COVID-19, and/or are
identified as a close contact or Person Under
Investigation (PUI).
(ii) However, to mitigate the risk of transmission, it
remains compulsory to conduct a saliva test before
attending any in-person Group events. For example,
all hybrid events, meetings and learnings with an on-
site presence of more than three persons require those
going on-site to conduct a saliva test, and to submit
the results the night before to the coordinators.
 Employees are to continue masking up, especially if
unwell, and need to be in public spaces.
 Visitors are required to take a saliva test prior to coming on-
site and only allowed to enter the office premises if the tests
results are negative.
Where do I collect my PPE*? To be obtained from your respective administration coordinator
Note: Countries to adopt whichever SOPs that are more stringent.
15th March 2023
What are our Health & Safety Measures? What if you or your family members are sick?
 Enforcers are authorised to perform  If you have symptoms (fever of more than 38
random walkabouts to ensure degrees Celsius, cold or flu-like illnesses,
compliance. running nose, cough, shortness of breath and
any other respiratory symptoms, muscle aches
or joint pain), you must declare to your
supervisor/GHC SES and seek medical
treatment. You are only to return to work
once you have been certified fit for work.
Failure to comply will result in the employee
being issued a Warning Letter.
 If you are well but have an ill family member
at home with COVID-19, you must declare to
your supervisor/GHC SES, undergo medical
screening and stay home quarantined in
accordance with the advice of the healthcare
provider and/or local health department.
 If you fail to declare your and/or your family
member’s health conditions due to COVID-19
or symptoms related to COVID-19 or if you
have come in contact with any person
diagnosed with COVID-19, you are deemed to
have committed a breach of the Bank’s SOP.
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 Returning to the New Maybank

Workforce
• Employees working on-site, maximum capacity is 80% for head office and 100% for branches and centres.
• All business functions are to continue to operate from various primary and alternate locations such as Mercu Maybank and Centro, Klang.
• Employees who are under the Mobile Working Arrangement (MWA) to continue to follow their Management Model which have been agreed with their Line Managers
(i.e. 3+2, 4+1 etc.). Line Managers are to ensure that the existing MWA management models of employees are suited to the business operations, hence Line Managers
are accorded with an opportunity to review the existing MWA management models of their team to suit the current operational needs.

• Effective immediately:
(i) The self-test is to be taken only if you have flu-like symptoms associated with COVID-19, and/or are identified as a close contact or Person Under
Investigation (PUI).
(ii) However, to mitigate the risk of transmission, it remains compulsory to conduct a saliva test before attending any in-person Group events. For
example, all hybrid events, meetings and learnings with an on-site presence of more than three persons require those going on-site to conduct a saliva test,
and to submit the results the night before to the coordinators.
• Employees are to continue masking up, especially if unwell, and need to be in public spaces.
• Visitors are required to take a saliva test prior to coming on-site and only allowed to enter the office premises if the tests results are negative.
• For saliva test kits, kindly obtain them from your respective administration coordinators.

Note: Both employee and visitor are to ensure their name, date and time of test kit was taken, and to written on the test kit. Both employee and visitor are to retain a
photograph of the said test kit and submit the photograph to their Line Manager or organiser of the event/ meeting. All departments are to keep a record of the same
for 30 days from the date of the meeting/engagement.

Exemption from taking saliva test:

• An employee or visitor who have tested positive for COVID-19 are exempted from performing the test for 3 months from the date of their positive test results,
unless they suffer from any COVID-19-related symptoms.

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 Events, Meetings and Learning

• All events, meetings and learnings are encouraged to be held via hybrid means, with prevailing SOPs in place.
• Compulsory to conduct a saliva test for attendees of Group events.
• All hybrid events, meetings and learnings with an on-site presence of more than three persons require those going on-site to
conduct a saliva test, and to submit the results the night before to the coordinators.
• All external engagements are allowed with respective HOD approval with prevailing SOPs. For on-site meetings with external
parties e.g. client/vendor/visitor meetings, the external parties are to conduct saliva test and submit the results to organiser the
night before entering the office premises. Respective businesses are to underwrite the risks involved with onsite meetings with
external parties.
• For hybrid team meetings, Line Managers are to clarify the mode of attendance for participants. For example, if the participants
have to attend physically, it has to be stated clearly in the calendar invite and those attending virtually are to be provided with
the details of the virtual meeting in the calendar invitation.
• For face-to-face meetings, please ensure that the room capacity is adhered to, with one metre physical distancing.

Facilities at Maybank

• Facilities within the Bank premises have been opened in accordance with the government guidelines. Example: In Menara Maybank
- Laman, Gym
• Surau al-Insaf at Menara Maybank, Surau al-Amin at Dataran Maybank and all individual department prayer areas to ensure strict
adherence to SOPs and agreed capacity.
• The Tiger Cubs Childcare Centre facility at Menara Maybank remains closed until further notice.

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 COVID-19 SOPs
1 2
Home Quarantine Containment
Persons Under Investigation
Confirmed Case Secondary Contact Cases Under Investigation
(PUI) [Close contact] Confirmed Case
(Per Medical Authority)
Employees diagnosed with Employees who came into Employees who came into
COVID-19 (Self Test Kit (STK) contact with those tested contact with PUI: Sanitisation is required in the following 1. Once the GHC SES
or PCR test): COVID-19 positive. • Contact Line Manager and team has been
situations listed below:
• Those tested positive upon • To carry out a STK and if GHC SES team informed,
taking their STK test are to the test results are immediately. (i) when those who tested positive came arrangement for
update their MySejahtera negative, PUI to undergo • If you develop symptoms, to the offic e (i.e. employee came to sanitisation exercise
and obtain their Home a quarantine period as please seek immediate office in the morning and tested positive in of affected office
Surveillance Order (HSO). below:- medical attention and the evening of the same day); or space will be done
• To concurrently report to • No quarantine required refrain from coming to accordingly.
their LM and GHC SES; for fully vaccinated work. (ii) when employee was pr esent in the
2. In any case,
• To follow quarantine individuals who have • Secondary contacts will office a day b efore he/she tested positive
employees to
instructions from MOH/ obtained booster dose and be released from home (i.e. employee came to the office on
medical authorities. is asymptomatic. exercise preventive
quarantine upon the PUI’s Monday then tested positive on Tuesday)
• Employee’s absence will be • 5 days for fully vaccinated measures.
STK tests are confirmed
treated as unrecorded individuals who have negative.
leave. obtained booster dose and • Secondary contacts who
• Return to work upon being is symptomatic. test negative can return
discharged by the • 5 days for fully vaccinated to work
Government. individuals (who have not
• If the employee needs obtained booster dose),
additional time to recovery symptomatic or
then to consult a medica l asymptomatic. 3 Contact Tracing
doctor and observe the • 7 days for individuals who
medical leave granted by are partially/not
vaccinated, symptomatic Confirmed Case
the said doctor.
or asymptomatic.
• Employee’s absence will 1. Employee to provide internal contact tracing information to medical
be treated as unrecorded authorities and Line Manager/ GHC SES
leave.

 Should the STK test result return as invalid or if their STK kit is faulty, employees are to retake their STK test and to report the invalid test back to OSH, GHC together with the photograph of the kit and also the Lot no.
of the Kit.
 It is mandatory for employees to IMMEDIATELY report to their Line Manager and GHC SES team if they or the person living with themcame into contact with a confirmed COVID-19 case/ PUI.
Note  For Close Contact and Secondary Contact employees, please ensure that you have the details of those you came in contact with, ready to be shared with the GHC SES team.
 For employees who are on home quarantine, please ensure that you check your temperature and oxygen levels and report to Line Manager
 Countries to adopt whichever SOPs that are more stringent. 5
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 Travel Guidelines

In line with current changes, we have reviewed our Travel Policy as below, with safety as priority at all times. We must remember that the virus is still prevalent in
communities worldwide and does not discriminate its victims. Please note that travelling will expose you, your family and colleagues to heightened risks.

If you are planning to proceed with your travel arrangements, the following will be applicable:

Leisure & Personal Purposes Business Purposes

Local Travel Local Travel

1. For employees travelling locally for leisure whilst on annual leave, you are to
seek approval pertaining to your annual leave from your line manager prior
to making your travel arrangements.
2. Upon return, employees are required to take a saliva test one day before
returning to work on-site. If the test results are positive, employees must
follow the SOP on COVID-19.
1. All travel arrangements (pre and post) will follow Government guidelines.
2. Upon return, employees are required to take a saliva test one day before
returning to work on-site. If the test results are positive, employees must
follow the SOP on COVID-19.

International Overseas Travel International Overseas Travel

1. For employees travelling overseas for leisure whilst on annual leave, you are to
seek approval pertaining to your annual leave from your line manager prior
to making your travel arrangements.
2. If an employee tested positive while on leisure holiday/personal purposes and
has been quarantined overseas or domestically post-travel, the absence for the
quarantine period is to be treated as unrecorded leave. Line Manager and
employee must agree to this condition and document it in the conversation log
prior to the employee taking said leave.
3. Upon return, employees are required to take a saliva test one day before
returning to work on-site.
4. All travel arrangements (pre and post) will follow Government guidelines.
1. If employee tests positive while on business travel or post return, the
quarantine period for the said employee shall be treated as Work From
Home (WFH).
2. Upon return, employees are required to take a saliva test at the Bank’s
cost one day before returning to work on-site. If the test results are
positive, employees must follow the SOP on COVID-19.
3. All travel arrangements (pre and post) will follow Government guidelines.

 Please ensure that you keep abreast of the current and prevailing state/country Government directives.
Note  Countries to adopt whichever SOPs that are more stringent. 6
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 Our contacts if you need us!

Queries on the New Maybank

Please contact our new GHC One-Stop Centre at

03-2630 1020 for assistance.

Email us at ghc4u@maybank.com (Group)

Queries on Mental Well-being

Reach out on mental well-being matters via:

• Email us at thrive@maybank.com (Group)
• #WeCare Telegram Support Channel

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 Appendix 1: BHC Directors/Representatives

No 1Human Capital HC Director/Representative Contact Numbers

1 Head, Crisis Management Halimatun Sa'adiah Binti Ismail 0126373270
2 Group Community Financial Services Ahmad Ridzwan Bin Majid 0126371897
3 Group Operations Zulhilmi Bin Hashim 0123919724
4 Group Compliance & Group Technology Nor Hazila Binti Hamzah 0122259102
5 Group Global Banking (incl. MIBG) Azleena binti Ismail 0122720241
6 Group Human Capital, Group Corporate & Legal Services, Group Surie Diana Binti Mohamad Suryono 0123609482
Strategy & Innovation and International

7 Group Insurance & Takaful Rozima Yahya 0123398402

Shahirah Tan 0122096367
8 Group Audit Yushida Binti Yusuf @ Mohd Yusuf 0133470513
9 Group Islamic Banking, GPCEO’s & Chairman's Office Huraizah Binti Baharuddin 0193330080
10 Group Risk and Group Finance Mazniwati binti Mat @ Muhammad 0192265827
11 Maybank Trustee Berhad Theresa Fung 0129198943
12 Maybank Indonesia Irvandi Ferizal +628111750872
13 Maybank Singapore Wong Keng Fye +6597818168
14 Maybank Indochina Qazreen Azmeera Chan +85516201234
15 MPI Limson, Mark Lord D. +639088917907

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