Name Redacted

Email Redacted
Phone No. Redacted

An enthusiastic professional with over 2.4 year of experience with leading travel based clients like Ginger,
Taj Group, Yatra, Skylord, BCD Travel, Vas Dream, Skidoo, Home and away, and Bahwan Travel.
Work included preparing reports, working with MySQL to fetch data and prepare agenda accordingly, manage
data using Taleau and MS Excel tool, analyzing and solving real time issues received from client via database.

PROFESSIONAL EXPERIENCE

Technical Support Analyst (Help desk ) QUADLABS Technologies (Jul 2018 till date)
 Working on SQL to fetch and analyze data from database for leading travel clients mentioned.
 Preparing reports , charts , dashboards and stories on Tableau..
 Analyzing and solving real time issues received from clients via database ( Sql)
 Interacting with clients when needed.
 Data management and analysis in MS Excel and Sql
 Assign work to different teams according to the data analysed and prepared.
 Project management ( Since the project starts , updating clients about the status of the project and ensuring the project
gets finished within the given SLA with maximum accuracy and without any discrepancies)

Auditor/ Data analyst: Praxis Services Pvt. Ltd. (Jun 2017 – Jun 2018)
 Auditing reservations for Taj Group and Ginger Hotels.
 Preparing reports , charts , dashboards and stories on Advance Excel & Tableau.
 Quality Assurance of data.
 Data management.
 Documentation.

TECHNICAL SKILL:
Operating System: Window 2010
Database: My Sql, MS SQL 2010/ 2012
Reporting Tool: Tableau, Excel, Power point , MS Word
SDLS Concept: Water Fall Model, Agile

PROJECT DONE
Project name: Sky- lord
Client Name: Sky Lord Travel United Kingdom
Technology Used: .Net, Tableau, SQL Server , CRM
Description: Worked on the client's database to remove all the duplicate records , and prepared reports ,
charts and dashboards on tableau about its sales and profit structure based on its products , Also worked
 on its server to fix real time issues or bugs faced by the client's on database.Also generated tickets on the
CRM for the issues which has to be fixed by the development team , helped client through the entire
project ( starting from the beginning till end ). And ensured that project was completed within the given
SLA with complete accuracy and without discrepancies.

Project name: BCD Travel

Client Name: BCD Travel India Pvt.
Technology Used: .Net, Tableau, SQL Server, CRM
Description:Worked on the client's database to fetch and analyze records , and prepared reports , charts
anddashboards on tableau about its sales and profit structure based on its products , Also worked on its
server to fix real time issues or bugs faced by the client's on database.Also generated tickets on the CRM
for the issues which has to be fixed by the development team , helped client through the entire project (
starting from the beginning till end ). And ensured that project was completed within the given SLA with
complete accuracy and without discrepancies

Project name: Yatra

Client Name: Yatra.com
Technology Used: .Net, Tableau, SQL Server,CRM
Description:orked on the client's database to fetch and analyze all the records , and prepare reports,
charts , dashboards on tableau about its sales and profit structure based on its products , Also worked on
its server to fix real time issues or bugs faced by the client's on database.Also generated tickets on the
CRM for the issues which has to be fixed by the development team , helped client through the entire
project ( starting from the beginning till end ). And ensured that project was completed within the given
SLA with complete accuracy and without discrepancies

MY SCHOLASTIC
 B.Sc. Hotel Management from IHM, Lucknow.
 Intermediate/ Class XII (Science), CBSE
 High school/ Class X, CBSE

MY STRENGTHS
 Logical and Analytical thinking
 Quick Learner
 Good communicator
 Great team player

I hereby declare that all the above information are based on my best of knowledge and are correct.
Name Redacted Gurgaon.