Learning Area Front Office Grade Level Grade 7-8

W4
Quarter Third Date Week 4

I. LESSON TITLE Perform Mensuration and Calculations

II. MOST ESSENTIAL LEARNING COMPETENCIES LO1: Perform simple calculations.
(MELCs) TLE_HEFS7/8MC-Oe-6
III. CONTENT/CORE CONTENT 1. Prepare simple report from arrival to departure of customers

Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
A. Introduction Day 1 Guest Cycle
Panimula 60 mins
One of the most important skills of a front office clerk is knowing how to calculate
the arrival and departure of the guests. There are 4 stages associated with the hotel
guest cycle:

A. Pre arrival- a stage where the guest chose a hotel to stay, the price of the rooms,
the location, the experience. When the guest decided a particular hotel,
reservation takes place. When reservation has been accepted, the hotel created
a record which also the start of customer hotel relationship.

B. Arrival- this is defined as the time when the guest arrives and checks in at the hotel.
Upon arrival the guest may interact with the doorman, the front desk clerk/officer
and the bellboy.

C. Occupancy- may refer to guest occupying the rooms identified on a specified

period-of-time.

D. Departure- is the time when the guest checks out of the hotel.

GUEST/ Pre- arrival Occupancy Departure

CUSTOMER

Reservation Room Holding Check out

n
Most hotels check in the guest in the afternoon and check out before noon of the
following day. If a guest arrived at 10:00am, he/she will wait for 1:00pm for checking
in.

The arrival and the departure of a guest depend on how long they will stay in the
hotel. Check-out times tend to be before noon, Accommodation bookings count the
nights you spend simply because that is what you need accommodation for: to sleep
and relax.

For example, suppose that our guest, Mr. Joseph San Jose, reserve an
accommodation to Santan Hotel and will arrive at 1pm of 1st December and will stay
a week, means will leave 11am, 8th December. Technically it is 7 nights, but also 8
days.

Night Night Night Night Night Night Night

CHARGING THE ROOMS

In terms with charging of the rooms, it is usually computed by using this:

 Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
Amount of room x no. of nights=Room charge
For example, your executive-type room cost Php2,500.00 per night and you
stayed 3 days and 2 nights, how much will be your total room charges?
The answer is Php2,500 x 2 nights= Php5,000, total room charges for 3 days and 2
nights of accommodations.

B. Development Day 2 LEARNING TASK 1: “My Reservations”

Pagpapaunlad 40 mins Directions: The Gumamela Hotel has the following guests for the month of October.
Compute for the number of days and nights using the Arrival and Departure Form
prepared by the Front Desk Officer. No. 1 is already made for you as reference.

Arrival and Departure Form

No Guest Arrival Departure Number of
/Client Days/Nights
1 A October 1, 2020 October 3, 2020 3 days, 2 nights
2 B October 4, 2020 October 8, 2020
3 C October 16, 2020 October 17, 2020
4 D October 20, 2020 October 22, 2020
5 E October 26, 2020 October 31, 2020

C. Engagement Day 3 Learning Task 2: Directions: Below is a sample Guest Arrival and Departure Report for
Pakikipagpalihan 60 mins the month April of Sampaguita Hotel. Complete the table by computing the basic
room charges.
GUEST ARRIVAL DEPARTURE NUMBER OF ROOM BASIC
NIGHTS RATE ROOM
CHARGE
A Feb 1, 2021 Feb 3, 2021 P 2,000.00

B Feb 4, 2020 Feb 6, 2020 P 3,000.00

C Feb 9,2020 Feb 12, 2020 P 7,500.00

D Feb 14,2020 Feb 15, 2020 P5,550.00

E Feb 25,2020 Feb 28, 2020 P3,650.00

D. Assimilation Day 4 Learning Task 3: If you are a Front Desk Officer, give at least 5 recommendations to
Paglalapat 40 mins your guest when checking in the hotel to fully enjoy their accommodation. Consider
the number of nights and the room charges. Write your answers in your Activity
Notebook.

V. ASSESSMENT Day 4 Learning Task 4. Directions: Read the following question and write the letter of the
(Learning Activity Sheets 20 mins correct answer.
for Enrichment,
Remediation or 1. What is known when the guest checks out the hotel?
Assessment to be given A. arrival C. occupancy
on Weeks 3 and 6) B. departure D. pre-arrival

2. What is the other term for check in?

A. arrival C. occupancy
B. departure D. pre-arrival
3. What is common check-in time in a hotel?
A. in the afternoon C. in the middle of the night
 Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
B. in the evening D. in the morning
4. How many nights will you be charged if you check in at the hotel on May 5 and be
departed on May 7.
A. 3 days, 2 nights C. 4 days, 2 nights
B. 3 days, 3 nights D. 4 days, 3 nights
5. Mr. dela Cruz has to pay P 3, 500.00 room charge with 10% anniversary discount.
How much will he pay for 5 nights accommodation in the hotel?
A. P 12,550.00 C. P 15,750.00
B. P 13,550.00 D. P 17,500.00

VI. REFLECTION Day 4 • The learner communicates the explanation of their personal assessment as
20 mins indicated in the Learner’s Assessment Card.
• The learner, in their notebook, will write their personal insights about the lesson
using the prompts below.
I understand that ___________________.
I realize that ________________________.
I need to learn more about __________.

Prepared by: ALMA FRANCISCA A. SERAFICA(SDO ANTIPOLO) Checked by: APRIL DREAM RABAGO (SDO RIZAL)

References:

Booking Ambiguous Booking Ambiguous. What exactly Does "nights" means when YOU book? Is it number of
night you are going to sleep, or simply days you are going to stay? Retrieved March 15, 2021, from
https://travel.stackexchange.com/questions/38888/what-exactly-does-nights-means-when-you-book-is-it-
number-of-night-you-are-go

Ismail, Ahmed. (2005). Front Office Operations and Management. Cenage Learning Inc. Clifton Park, USA.

TLE-Front Office Services Grade 7/8 PIVOT IV-A Learner’s Material Quarter 1. (First Edition, 2020). Department of
Education Region IV-A CALABARZON.

Personal Assessment on Learner’s Level of Performance

Using the symbols below, choose one which best describes your experience in working on each given task. Draw it in the column for Level of
Performance (LP). Be guided by the descriptions below.
- I was able to do/perform the task without any difficulty. The task helped me in understanding the target content/lesson.
- I was able to do/perform the task. It was quite challenging but it still helped me in understanding the target content/lesson.
- I was not able to do/perform the task. It was extremely difficult. I need additional enrichment activities to be able to do/perform this task.
Learning Task LP Learning Task LP
Number 1 Number 3
Number 2 Number 4