Learning Area TLE-FRONT OFFICE SERVICES Grade Level 7-8

W1 Quarter Third Date Week 1

I. LESSON TITLE Front Office Tools, Equipment and Paraphernalia

II. MOST ESSENTIAL LEARNING
COMPETENCIES (MELCs)
III. CONTENT/CORE CONTENT
Use Tools, Equipment, and Paraphernalia
TLE –HEEFS 7/8 UTOab-2
1.1 Identify Front office tools, equipment and paraphernalia applicable to specific job:
• Classify equipment, tools and paraphernalia according to types and functions.
• Describe equipment, tools and paraphernalia based on specified task.

Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
A. Introduction Day 1 Front Office Tools, Equipment and Paraphernalia
Panimula 60 mins Knowing the different tools, equipment, and paraphernalia in an office is essential.
Tools are a device that aids in accomplishing the task. Equipment is designed for a
specific purpose, while paraphernalia can be defined as furnishings or accessory items.
1. Computers– very essential in front office for it is used to monitor bookings and
reservation, check-in and checkout of guests, create bills and invoices, record
guest expenditures.

2. Telephone– a device used to communicate directly to someone else in a different

place. Telephone is used in the front office to communicate with clients, whether
taking reservations, checking in and checking out and other business arising at
the front desk.

3. Credit Card Machine/Debit Card machine– are used to collect payments from
customers who wish to pay by credit or debit.

4. Printer-a device that prints details/records of clients or guests’ documents.

 Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
5. Scanner– a device used in front desk to scan image, printed text and converts
into data.

6. QR Code Scanner-stands for Quick Response) where it is used to take information

of the guests and serve as contact tracing.

7. Photocopy machine-makes copies of documents related to guests, accounting

and other related front office documents.

8. Cash register-used to record cash transactions and maintain cash balances.

9. Reception desk– a counter where guests are received.

10. Room rack is where registration records are kept. It is considered as the most
important piece of front office equipment. Sometimes, it is also array of metal file
pockets designed to hold room rack slips that display guest and room status
information. When key slots are added to the room rack, it serves as a
combination of room and key rack. Front Desk Officers normally use room rack
slips information to match available rooms with guests needs during the
registration process.

11. Folio Tray or folio bucket is where the guest folios are stored and arranged by
guestroom numbers. Guest folios remain in the tray throughout the occupancy
stage of the guest cycle, except when they are used in posting transactions. A
second folio trays is normally located in the hotel’s accounting office. Once the
 Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
accounts of guest are settles, the folios are moved to permanent storage
location.

12. Luggage Trolley- is used to carry luggage and commonly used in the hotel lobby
for bellman to carry bags.

13. Front Desk Bell– used as a signal to the bellboy for luggage handling, paging and
message handling, collection of room keys and other miscellaneous jobs.

14. Ball pen holder-holds the ballpen for signing documents.

15. Key Card– similar to credit card that electronically unlock the door of the rooms
in the hotel.

16. Alcohol dispenser– used to dispense alcohol for safety protocols.

17. Room Keys– use as room keys in case there is no key cards.

For technological advancement you can watch the link

Link: https://www.youtube.com/watch?v=S3uOXp81NYU
https://www.youtube.com/watch?v=jUi5n1090yY

Learning Task 1: Answer the following guide questions. Write your answers in your
activity notebook.

Guide Questions:
1. What are the different FOS tools? FOS Equipment? FOS Paraphernalia?
2. Describe each tools, equipment and paraphernalia.
3. Why these tools, equipment and paraphernalia important in Front Office
operations?
 Suggested
IV. LEARNING PHASES Learning Activities
Timeframe
B. Development Day 2 Learning Task 2: Directions: Match the meaning and functions in Column A with
Pagpapaunlad 30 mins Column B. Write only the letter of your answer.
COLUMN A COLUMN B
1. This is similar to credit card that electronically unlock the a. computer
door of the rooms
2. A device that is used to monitor bookings and reservation, b. credit/debit
check in and check out of guests. card machine
3. A counter where guests are received. c. keycard
4. A device that is used to communicate with clients whether d. luggage
taking reservations, checking in and checking out in the trolley
front desk.
5. It is used to collect payments from customers who wish to e. reception
pay by credit or debit. desk
f. telephone
C. Engagement Day 3 Learning Task 3: Complete the table by classifying front office tools, equipment and
Pakikipagpalihan 40 mins paraphernalia.
TOOLS EQUIPMENT PARAPHERNALIA

D. Assimilation Day 4 Learning Task 4: Directions: On a separate sheet of paper, write ten sentences on the
Paglalapat 40 mins most important thing you learned about tools, equipment and paraphernalia in Front
Office Services.

V. ASSESSMENT Day 4 Directions: Write the letter of the correct answer:

(Learning Activity Sheets for 30 mins 1. What is known as a device in front office that aids in accomplishing the task?
Enrichment, Remediation or
Assessment to be given on Weeks
A. equipment C. paraphernalia
3 and 6) B. furnishings D. tools
2. Which is known as the essential equipment in front office that records bookings and
other data of the guests?
A. computer C. printer
B. credit card D. telephone
3. What kind of front office classification is a printer?
A. equipment C. paraphernalia
B. furnishings D. tool
4. When the guest arrives in the hotel with many bags, what front office tool can be
used?
A. folio tray C. printer
B. luggage trolley D. scanner
5. How will you arrange the following front office tools, equipment, and paraphernalia
according to frequency of usage?
A. keycard, laptop, printer, telephone C. laptop, telephone, key card, printer
B. laptop, keycard, printer, telephone D. telephone, keycard, laptop, printer
VI. REFLECTION Day 4 • After learning about the tools, equipment and paraphernalia in front office,
40 mins I understand that ___________________.
I realize that ________________________.
I need to learn more about __________.
Prepared by: ALMA FRANCISCA A. SERAFICA- SDO ANTIPOLO Checked by: APRIL DREAM A. RABAGO (RIZAL)
References:
65,000 vector images in public domain. (n.d.). Retrieved March 11, 2021, from https://publicdomainvectors.org/
Front Office EQUIPMENT | EQUIPMENT | Hotel | HOTEL EQUIPMENT | Sun Vines |EQUEPMENT|STATIONARY|.
(2019, October 05). Retrieved March 11, 2021, From Https://Www.Youtube.Com/Watch?V=Jui5n1090yy
TLE-Front Office Services Grade 7/8 PIVOT IV-A Learner’s Material Quarter 1. (First Edition, 2020). Department of
Education Region IV-A CALABARZON.
Tools In Front Office Services. (2020, July 12). Retrieved March 11, 2021, from
https://www.youtube.com/watch?v=S3uOXp81NYU