1.

Safety policies: Include policies to ensure the safety of passengers and

employees, such as driver training requirements, regular vehicle
maintenance checks, and protocols for dealing with accidents or
emergencies.
2. Service policies: Define the level and quality of service you will provide to
your customers, including expectations for cleanliness, timeliness, and
professionalism.
3. Pricing policies: Clearly outline your pricing policies, including base fares,
additional charges (e.g. for extra passengers or luggage), and any fees for
cancellations or changes to reservations.
4. Booking policies: Define your policies for booking and reservations,
including how customers can book your services, cancellation policies, and
any requirements for deposits or prepayments.
5. Privacy policies: Clearly state how you will protect the privacy of your
customers, including policies for handling personal information and any
requirements for data security.
6. Complaints and feedback policies: Define your policies for handling
complaints and feedback from customers, including how customers can
contact you, how complaints will be addressed, and any compensation or
refunds policies.
7. Employee policies: Define your policies for hiring, training, and managing
your employees, including any requirements for background checks,
employee conduct, and workplace safety.
8. Legal and regulatory policies: Ensure that your business is compliant with
all relevant laws and regulations, including licensing and insurance
requirements, and clearly state your policies for dealing with legal issues or
disputes.