FACSuite™ Application

Installation Instructions

23-19397(07)
2021-09
Copyrights
No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval systems, or
translated into any language or computer language, in any form or by any means: electronic, mechanical,
magnetic, optical, chemical, manual, or otherwise, without prior written permission from BD.

The information in this guide is subject to change without notice. BD reserves the right to change its
products and services at any time. Although this guide has been prepared with every precaution to ensure
accuracy, BD assumes no liability for any errors or omissions, nor for any damages resulting from the
application or use of this information. BD welcomes customer input on corrections and suggestions for
improvement.

Trademarks
BD, the BD Logo, FACSLink, FACSLyric, and FACSuite are trademarks of Becton, Dickinson and Company or
its affiliates. All other trademarks are the property of their respective owners. © 2021 BD. All rights
reserved.

Regulatory information
For In Vitro Diagnostic Use.

History

Revision Date Change made

23-19397-00 2016-04 Initial release

23-19397-01 2019-01 Revised for BD FACSuite™ v1.3.

23-19397-02 2019-12 Revised for BD FACSuite™ v1.4.

23-19397-03 2020-04 Revised for CE-IVD release.

23-19397-04 2020-10 Revised for subreleases that cover bug fixes only, which
do not affect the functional feature set.

23-19397-05 2021-02 Revised for version v1.5 and greater, making information
version-independent. Moved contact information to back
cover.

23-19397(06) 2021-07 Updated EU authorized representative.

Changed format of document number and publication

date.

23-19397(07) 2021-09 Added Swiss authorized representative.

 Contents
1 BEFORE YOU BEGIN 5
About this guide 6
System requirements 6
Technical support 7

2 SOFTWARE INSTALLATION INSTRUCTIONS 9

Workflow summary 10
Backing up the database 10
Uninstalling and reinstalling the BD FACSuite™ application 11
Uninstalling and reinstalling the system documentation 14
Verifying the installation 15

3 INSTALLATION TROUBLESHOOTING 17
BD FACSuite™ application installation fails 18
BD FACSuite™ application fails to start after installation 18
 1
Before you begin
This chapter includes the following topics:
l About this guide (page 6)
l System requirements (page 6)
l Technical support (page 7)
6 BD FACSuite™ Application Installation Instructions

About this guide

In this guide
The primary purpose of this document is to describe how to upgrade or reinstall the
BD FACSuite™ application on a BD FACSLyric™ workstation that is running on a
Microsoft® Windows 10® operating system. The same procedure can be used to
install or reinstall the application to a non-BD computer for analysis purposes only.

What is installed
During the installation process, the following components are installed on the hard
drive:
l BD FACSuite™ application
l BD FACSuite™ Backup & Restore utility
l BD FACSLyric™ system documentation

System requirements
Workstation requirements
You must have Microsoft Windows Administrator access to install the BD FACSuite™
application.
To install the BD FACSuite™ application, the computer must meet the following
minimum requirements:
l BD FACSLyric™ workstation for a full installation
l The following minimum requirements apply to a non-BD workstation for analysis
only:
o Intel® Pentium® Quad Core processor
o Hard drive with at least 50 GB of free space
o 16 GB of RAM
l The BD FACSuite™ application requires a hardware key (“dongle”) to run. Ensure
that this hardware key is inserted into the workstation before running the
BD FACSuite™ application.
l Microsoft Windows 10 IoT or Professional 64-bit version
 7

Do not attempt to use these instructions to upgrade an HP® Z240 workstation

running the Windows 7 operating system. Contact BD Customer Support to
schedule a system upgrade with a BD Field Services Engineer.

l BD FACSuite™ application located on the same media as these instructions

l Printer driver: Windows 10, PDF-compatible
l External electronic media: capacity determined by size of database
l 16 GB of RAM
l Google Chrome (for workstations other than the legacy Z240) or Internet Explorer
(for the legacy Z240 workstation) for proper display of the system documentation
l BD® CS&T Beads current lots for installation verification purposes
1
l Adobe® Acrobat Reader® DC, for reading PDF files

Other requirements
You will need information with regard to the following:
l Networking printers
l Login credentials

Technical support
Introduction
This topic describes options that you can try that might make technical support
unnecessary, how to get technical support, and the information that you will need to
collect before calling for assistance.

Before contacting technical support

Try the following options for answering technical questions and solving problems:
l Read the section of this guide specific to the operation you are performing.
l Search the troubleshooting topics in Installation troubleshooting (page 17).

1
On a non-BD configured workstation you might need to make the following change
in Adobe Acrobat Reader so that the ReadMe file will open correctly. Go to Edit >
Preferences > Security Enhanced > Sandbox Protections. Deselect Enable Protected
Mode at startup and save changes.
8 BD FACSuite™ Application Installation Instructions

When contacting technical support

If assistance is required, contact your local BD Biosciences technical support
representative or supplier. Go to our website, bdbiosciences.com, for up-to-date
contact information.
When contacting BD Biosciences, have the following information available:
l Product name, part number, and serial number
l Software application and version number
l Any error messages
 2
Software installation instructions
This chapter includes the following topics:
l Workflow summary (page 10)
l Backing up the database (page 10)
l Uninstalling and reinstalling the BD FACSuite™ application (page 11)
l Uninstalling and reinstalling the system documentation (page 14)
l Verifying the installation (page 15)
10 BD FACSuite™ Application Installation Instructions

Workflow summary
The BD FACSuite™ application upgrade process includes:
l Backing up the database as a precautionary measure
l BD FACSuite™ installation, including uninstallation of any pre-existing version of
the application
l Installation of documentation for the updated version of BD FACSuite™, including
uninstallation of any pre-existing version of the documentation
l Verification of the installation

Backing up the database

As a precautionary measure, this procedure must be completed before the
BD FACSuite™ application upgrade.
Note: To use the Backup and Restore Utility, the account that you use to log in to
Microsoft Windows must have administrative privileges.

Back up the databases

To back up the BD FACSuite™ database:
1. Double-click the BD FACSuite™ Backup and Restore utility icon on the desktop.
2. We recommend keeping the default locations that are provided by the Backup
and Restore Utility. If you select a different location for your backups by clicking
the Change Settings button, ensure that you have the appropriate access rights
for that location. Otherwise, a message will be displayed stating that access is
denied.
Do not rename backup files. In particular, do not delete the date/time stamp from
a file name. Otherwise, the backup software will not recognize the renamed
backup image. You can create a user-specific folder and back them up into that
folder.
3. Click Back Up.
 11

4. The Back Up window opens, indicating the required hard disk space. If the
estimated space required is greater than the amount available, the software
prompts you to free up additional space and try again.
5. Verify that adequate hard disk space is available and click Back Up.
6. The backup process starts and displays a progress bar.
7. On completion, click Finish to close the window.
8. Navigate to C:\ProgramData\BD\FACSuite\BD Backup and store the backup image
on an external storage device (for example, on a network, server, or removable
media).

Uninstalling and reinstalling the

BD FACSuite™ application
Before you begin
l We recommend that you run a disk defragmentation procedure before installing
new software.
l Make sure no other programs are running during the installation procedure.
l If the BD FACSuite™ application already exists on the system, running the setup
program will uninstall it. You must then run the setup program again to reinstall
the application.
12 BD FACSuite™ Application Installation Instructions

Procedure
To upgrade or install the application:
1. Connect the application installation removable media to the computer.
Use Windows Explorer to view the media content. Find and double-click the
setup.exe file.
2. Before uninstallation/reinstallation of the BD FACSuite™ application starts, you
may be prompted to allow installation of any required components, which can
take several minutes. For example, if the version of Microsoft .NET Framework
required by BD FACSuite™ is not already installed on the workstation, it will be
installed and the workstation will prompt you to reboot. Multiple reboots may
occur and the process may take 30 minutes or more to complete.
If the installer does not resume, restart it by clicking setup.exe in the installation
media contents.
Caution! If Windows Updates start, allow the update process to run to
completion before continuing. Otherwise, the BD FACSuite™ application
installation may not complete successfully.

3. If the BD FACSuite™ application already exists on the system, running the setup
program will uninstall it. The system begins the process by displaying the following
message:

a. Click OK to uninstall the existing version.

On completion, the system displays a Maintenance Complete dialog.
b. Click Finish.
c. Run the setup program again to install the upgraded application.
4. The initial installation screen displays the application name and version number.
When it is displayed, click Next.
5. In the License Agreement screen, select the option to accept the terms of the
license agreement, then click Next.
6. Verify the destination folder, then click Next.
 13

We recommend using the default location, given as C:\Program Files\. Do not

select the C drive itself as a destination folder. The installation utility will install
the application in its own BD FACSuite™ subfolder in the specified destination
folder.
7. In the Setup Type screen, select one of the following options, then click Next.
l Yes. Select this option if the computer is connected to an instrument and will
be used for sample acquisition.
l No. Select this option if the computer is not connected to an instrument and
will be used for analysis only.
8. In the Database Server screen, click Next.
If the BD FACSuite™ application was previously installed and the database still
exists in the system, the Setup Type screen opens, which offers the following
options:
l Use existing database
l Install a new empty database
9. Select one of the options, then click Next.
Caution! Do not select the second option to install a new empty database.
This requires a BD Service Engineer to create the LW/LNW reference settings,
which are needed to successfully operate your BD FACSLyric™ system.
Contact your local BD support representative for more information.

Note: If you elect to install a new empty database, you will need to recreate the
lyse/wash and lyse/no wash (LW/LNW) reference settings.
10. Click Install to begin the installation.
11. Wait while the installer loads the application. (This can take several minutes.)
The installer loads the application and its supporting files in the appropriate
locations. A dialog opens indicating that the installation was successful.
12. Click Finish.
The dialog closes and the ReadMe file opens.
13. Review the ReadMe file carefully because it contains important information that is
not included in the accompanying documentation.
The ReadMe file is also saved in folder C:\Program Files\BD FACSuite™ or the
folder where you selected to install the application.
14. Disconnect the application installation removable media.
14 BD FACSuite™ Application Installation Instructions

Uninstalling and reinstalling the system

documentation
Introduction
Install the system documentation immediately after installing the BD FACSuite™
application. As with the BD FACSuite™ application installer, this procedure includes
uninstallation of any existing BD FACSuite™ documentation from the system.

Procedure
To install the system documentation:
1. Connect the system documentation removable media to the computer.
Use Windows Explorer to view the media contents. Find and double-click the setup
executable file: BDFACSuiteDocs.exe.
2. If BD FACSuite™ documentation already exists on the system, then as with the
BD FACSuite™ application installer, the documentation installer displays a
message to indicate that the existing documentation will be uninstalled.
a. Click OK to uninstall the existing version.
When the documentation has been removed, a Maintenance Complete dialog
is displayed.
b. Click Finish.
c. Run BDFACSuiteDocs.exe again to install the documentation for
BD FACSuite™.
3. When the welcome screen is displayed, click Next.
A dialog displays the directory path where the documentation will be stored.
4. Click Install to begin installation.
5. Wait while the installer loads documentation. (This can take several minutes.)
The installer loads the system documentation files in the appropriate locations.
6. Click Finish to complete the installation.
7. Disconnect the system documentation removable media.
 15

Verifying the installation

Allow 1–2 hours per computer.
1. Start the BD FACSuite™ application by clicking the corresponding icon on the
computer desktop.
2. Select Help > About BD FACSuite™ from the main menu and confirm that the
dialog shows the installed version corresponds to the version indicated on the
printed label for the installation media.
3. Close the About BD FACSuite™ dialog.
4. Perform test runs using the Lab Standard Operating Procedure (SOP).
5. If applicable, test the BD FACSLink™ with new installation of BD FACSuite™ using
the Lab SOP.
This page intentionally left blank
 3
Installation troubleshooting
This chapter describes how to troubleshoot the following symptoms:
l BD FACSuite™ application fails to start after installation (page 18)
l BD FACSuite™ application fails to start after installation (page 18)
18 BD FACSuite™ Application Installation Instructions

BD FACSuite™ application installation fails

Possible causes Recommended solutions

During installation another process requested a reboot of Reboot the workstation and
Windows prior to installation of SQL Server. SQL Server restart the BD FACSuite™
installation checks if there is such a request and quits application installation to
installation until the system is rebooted. resolve this issue.

BD FACSuite™ application fails to start after

installation
Possible causes Recommended solutions

This might be due 1. Open the Services window by typing Services in the Windows search
to the SQL Server box.
not running. 2. Check the SQL Server (FACSUITE) service to make sure it is Started
in Status column.
3. If it is not running, select SQL Server (FACSUITE), right mouse click,
and click Start to start the SQL Server. The SQL Server should start
running automatically in subsequent reboots.
4. After the SQL Server is running, close the Services window.
5. Start the BD FACSuite™ application and it should start running.
6. Reboot the system and verify once again that SQL Server
(FACSUITE) is still running.
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