PROHANCE AGENT (CLIENT) INSTALLATION MANUAL

Version 1.6
 ProHance Mate Client Installation Guide – V 1.6

Table of Contents

Contents
Purpose ........................................................................................................................................................................... 4
Pre-installation Requirements: ........................................................................................................................................... 4
Operating Systems needed for ProHance agent to be installed. ............................................................................................ 4
Recommended Hardware Configuration: ............................................................................................................................. 4
Other salient points before starting installation: .................................................................................................................. 4
Installation Steps to be followed for ProHance Agent ........................................................................................................... 5
FAQ .............................................................................................................................................................................. 10
How To Find Windows OS Version: .................................................................................................................................. 10
How To Find macOS Version: .......................................................................................................................................... 10
How To Create Work Profile: ........................................................................................................................................... 11
Windows 10 / Window 11: ........................................................................................................................................... 11
How To Copy files from Personal Profile to Work Profile: .................................................................................................... 16

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Revision History

Date Author Version Comments

Nov 10, 2022 IT SDM 1.0 Initial
Nov 28, 2022 Muralikrishnan V 1.1 Inclusion of BYOD Guide
Nov 30, 2022 Muralikrishnan V 1.2 Formatting of Document
Dec 09, 2022 Muralikrishnan V 1.3 Realignment of the Document
Feb 15, 2023 Muralikrishnan V 1.4 Profile creation steps for Windows 10 & Windows 11
included as part of Annex 1, Highlighting of the
application installation button and mentioning the usage
of administrative account.
Mar 01, 2023 Muralikrishnan V 1.5 New link updated with changes to the installation
procedure
May 23, 2023 Muralikrishnan V 1.6 Included FAQ for the file transfer from personal profile to
Work profile

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PURPOSE:

This manual is created so that the individual employees can install and configure
ProHance agent (client) on their respective personal laptops/desktops including
BYOD machines based on the ProHance roll-out and adoption policy for Straive.

PRE-INSTALLATION REQUIREMENTS:

Operating Systems needed for ProHance agent to be installed.

▪ Microsoft Windows OS: Version 7 & above with latest service packs
▪ Mac (Apple) OS with intel processor: Versions macOS 10.12(Sierra), macOS
10.13(High Sierra), macOS 10.14(Mojave), macOS 10.15(Catalina), macOS
11.x(Big Sur)

Recommended Hardware Configuration:

▪ Storage (Hardisk): 1GB free storage space
▪ RAM: 8 GB

Other salient points before starting installation:

▪ ProHance Agent utilizes 5-6% CPU
▪ Please add ProHance as a ‘trusted application’ and other configurations in
applications including Anti-Virus, Firewalls, etc. Please refer to more details on
expected configurations in FAQ – Q2
▪ Intermittent internet connectivity is required for the ProHance agent to
function appropriately.

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INSTALLATION STEPS TO BE FOLLOWED FOR PROHANCE AGENT

Step 1 : Create a dedicated user profile in their Windows system for official work
using your ‘Darwinbox’ employee code with a letter ‘e’ (For example e700000) with
an “Administrator” user type. Press here for Windows 10/Windows 11 profile
creation / user creation steps.
a. Tap Settings, and then tap Change PC settings
b. Tap or click Accounts, and then tap or click other accounts.
c. Tap or click Add an account, and then tap or click Sign in without a Microsoft
account
d. Tap or click Local account
e. Enter a username for the new account (using your ‘Darwinbox’ employee code
with a letter ‘e’ (For example e700000) with an “Administrator” user type
f. Click Next
g. Click Finish

Step 2: Login to the user profile created in Step 1

Step 3: Download and install .Net Framework 4.8 Runtime for your appropriate
Operating System (OS). Link below:

• https://dotnet.microsoft.com/en-us/download/dotnet-framework/net48
• Click on the Download .Net Framework 4.8 Runtime). Double click the
downloaded file and it will install .Net Framework 4.8 Runtime

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Step 4: Download the ProHance BYOD installer from the below URL
• URL: https://tinyurl.com/mftt53nr
• Copy and paste the above provided URL in any browser and the link will open
and prompt for your Straive Username and Password, below screen snapshot
as guide. Login using your Straive provided login ID and password.

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Step 5a: Application executable will show as per the below provided screen
snapshot:

Step 5b: Click on the download button from the top left-hand side as mentioned
below:

Step 5c: Download the mentioned application to your desktop / laptop.

Step 5d: Application would be available in the default folder C:/Downloads/

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Step 5e: Double click the file to initiate the installation. Once Installation is
completed restart your Desktop / Laptop for the installation to complete.

Step 6: Please find the hostname/ Computer Name of your desktop/laptop by

doing the below actions, Use the Start menu

1. Click the Start menu button

2. Click the Settings button
3. Click the System category in the Settings window
4. Click About in the menu on the left (you may have to scroll down by
hovering your mouse pointer over the visible menu options)
5. Find your computer name under Hostname / Computer name,
domain, and workgroup settings

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Step 7: Please send the below information to the Straive ServiceDesk:

servicedesk@straive.com

Darwinbox Employee ID Username/login ID hostname

Example:
Darwinbox Employee ID Username/login ID hostname
700000 e700000 DESKTOP-44G3NNB

Please restart your Desktop/Laptop and then login using the User ID created for
official purposes only (eg. e700000) into your personal or BYOD device

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FAQ
Q1. HOW TO FIND THE OPERATING SYSTEM OF MY DESKTOP/LAPTOP?

HOW TO FIND WINDOWS OS VERSION:

In the Command prompt or in RUN prompt (Windows Key+R) type “winver” as
shown below and click OK:

The above command will show the below “About Windows” pop-up with the
Windows version as shown in the below sample screenshots:

HOW TO FIND MACOS VERSION:

From the Apple menu ( ) in the corner of your screen, choose “About This Mac”.
You should see the macOS name, such as macOS Monterey or macOS Big Sur,
followed by its version number as shown in the below sample screenshots:

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How To Create Work Profile:

Windows 10 / Window 11:

Step a. Press Windows+R on your keyboard or search for ‘Run’ app (see yellow
highlight)

Step b. Command window would open in the command window as below. Please
type compmgmt.msc

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Step c. Below screen would pop-out. Please select the “Local Users and Groups”

Step d. Select Users and then ‘right click’ and choose ‘New User..’

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Step e: Refer highlighted section in yellow

• Please fill up as Username for the new account (using your ‘Darwinbox’
employee code with a letter ‘e’ (For example e700000)
• Full Name and Password would be left to your discretion.
• Press create button, new profile is created with the Username like e700000

Step f: Now log-off and login back with the new Username and password that was
created.

<BACK>

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Q2. What are the configurations/exceptions which may need to be configured for
antivirus.
For Windows OS:

Following Executable files need to be added in antivirus as exception:

o Path: “C:\Program Files (x86)\ProHance Mate”

▪ PHMateservice.exe
▪ PHMate.exe
▪ PHMateUninstall.exe
▪ PHMateUpdateService.exe [C:\Program Files (x86)\ProHance
Mate\Update]

Following folders need to be added as exception folders in Anti-Virus:

▪ C:\Program Files (x86)\ProHance Mate
▪ C:\Program Files (x86)\ProHance Mate\Update
▪ C:\ProgramData\ProHance Mate
▪ C:\ProgramData\ProHance Update\logs

For Mac (Apple) OS:

▪ /Applications/ProHanceMate
▪ /Applications/ProHanceMate/jre/Contents/Home/bin/java
▪ /Applications/ProHanceMate/jre/Contents/Home/bin

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Q3: How do I know that the ProHance Client is able to process the data and
communicate with the server?

You will see the ProHance agent in your windows tray with a green color as below:

Q4: What should I do when I encounter an issue and am not sure what to do next:
• Please send an email to Straive Service Desk; Email:
ServiceDesk@straive.com
• In case of non-resolution and you need to escalation please send an email to
Jhoy Tolentino, Senior Manager, IT Service Desk; Email:
Jhoy.Tolentino@straive.com
• In case of further issues please send an email to ProHance L1 Support:
Email: ProhanceL1Support@straive.com
• In case this needs to be further escalated please send an email to Mayur
Kadav Senior Manager – IT; Email: Mayur.Kadav@straive.com, IT Service
Delivery Management Email: IT-SDM@straive.com, Harish Rao, Director – IT
(EUC, IT Requisitions and Billing), Email: Harish.Rao@straive.com

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HOW TO COPY FILES FROM PERSONAL PROFILE TO WORK PROFILE:

For Windows OS:

Step 1: Double-click the Windows Explorer ICON.

Step 2: Select this PC as shown in the image.

Step 3: This will open This PC as mentioned in the below screenshot.

Step 4: Browse for Users folder mentioned below:

Step 5: Double-click the folder with your name/administrator to view the contents within
the old folder that was created. Select all the files that are Straive Specific and Copy those
files.

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Step: 6
Navigate to the destination Work profile that you want to copy the files to. These can
typically be copied into the "Documents" folder. Right-click in an empty space in the
destination Work profile folder and select "Paste". The files should now be copied over to
the destination profile.

Step 8:
Once the files are copied, log off from the personal profile and login back to the Work
Profile
Step 9:
Select the folder in which the data was copied. The files should now be copied over to the
destination profile (Work profile) as mentioned below.

Test the files to ensure that they are working properly in the Work profile.

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