Professional Documents
Culture Documents
Submitted by
R DOVEN BRITTO
21302103
Dr.S.Vasantha
Professor-Head MBA
(2021-2023)
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SCHOOL OF MANAGEMENT STUDIES
BONAFIDE CERTIFICATE
Dr. P.R.Ramakrishnan
Dean `
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Company Certificate
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DECLARATION
I,Doven Britto.R Reg no.21302103 a student of MBA- Logistics and Shipping Management ,
SCHOOL OF MANAGEMENT STUDIES, VISTAS here by, declare that the INTERNSHIP
work titled Warehouse Management , submitted to the VISTAS in partial fulfillment of the
requirement for the award of the degree of Master of Business Administration - Logistics and
Shipping Management is a record of bonafide research carried out by me under the guidance of
Dr.S.Vasantha, Professor-Head MBA SCHOOL OF MANAGEMENT STUDIES, VISTAS
and no part of it has been submitted for any other degree or diploma.
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ACKNOWLEDGEMENT
I am very much grateful to our Chancellor Dr. Ishari K Ganesh, Dr. A. Jothi Murugan, Pro
Chancellor – Planning & Development, Dr. Arthi K Ganesh, Pro Chancellor – Academics and
Ms. Preetha Ganesh, Vice President for giving us an opportunity to study and encouraged us in
all our efforts during the program.
I would like to express my deep gratitude to our Vice Chancellor Dr.S.Sriman Narayanan our
Registrar Dr. P.Saravanan and Dr. A. Udayakumar, Controller of Examinations for all their
endeavor in educating us in this esteemed organization.
I wish to express my gratefulness to Dr. P.R Ramakrishna, Dean, for the encouragement and
guidance during the Internship. I would like to thank Dr. S. Vasantha, Professor- Head MBA
(Logistics and Shipping Management ), School of Management Studies for nurturing with a
conducive environment and for her professional insights and updates to complete my Internship
successfully.
I wish to express my humble thanks to my guide Dr.S.Vasantha, Professor Head MBA School
of management studies, VISTAS, for his/her guidance the Internship and to all faculty members
and who mentored and made us learn about managing ourselves and business organizations
R.Doven Britto
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TABLE OF CONTENTS
1.4 PRODUCTS/SERVICES
II
2.DEPARTMENTS/SECTIONS
1.Accounting
2.Warehousing
3.Transportation
4.Customs clearance
IV
4.CONCLUSION
BIBLIOGRAPHY
LIST OF CHARTS
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INTRODUCTION
Inspecting on the topic “WAREHOUSE MANAGEMENT “it was quite a good experience on
learning and working in DEXTSERV Pvt.ltd. DextServ is one of the leading software providers
for CHA, Freight forwarding, logistics and supply chain industry. Dextserv is filled by the
passion and dedication to develop, deploy and support leading edge logistics management
software for your logistics business. This project was informative and the learning exposure was
grateful and the working environment was conservating and felt privileged in work at a
wonderful atmosphere. This project report is about the techniques methods and process of
warehouse Management .
It consists in designing and executing a series of processes to optimize the storage of goods.
Warehouse management encompasses the principles and processes involved in running the day-
to-day operations of a warehouse. At a high level, this includes receiving and organizing
warehouse space, scheduling labor, manage inventory and fulfilling orders. Warehouse
management involves optimizing and integrating each of those processes to ensure all aspects of
a warehouse operation work together to increase productivity and keep cost low.
Technological advancement and digital platform are covering their way into most industries.
Transportation and logistics management systems have also witnessed a noteworthy
transformation in daily operation. Since the launch of the warehouse management system, the
logistics industry has transformed completely. Execution of warehouse management software
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1.1)INDUSTRY PROFILE
Dextserv Technologies Private Limited's operating revenues range is INR 1 cr - 100 cr for the
financial year ending on 31 March 2020. It's EBITDA has increased by 187.68 % over the
previous year. At the same time, it's book net worth has increased by 20.76 %. Other
performance and liquidity ratios are available here.
The last reported AGM (Annual General Meeting) of Dextserv Technologies Private Limited,
per our records, was held on 31 December 2020. Also, as per our records, its last balance sheet
was prepared for the period ending on 31 March, 2020.
Dextserv Technologies Private Limited has three directors - Nambilli Ajayan, Arunachalam
Velraj, and others.
A good logistics partner is the backbone of D2C businesses. It affects your customer experience,
brand image, delivery economics and more. Mr. Nayan Ratandhyara, CEO & founder of
Shipyaari delves into economics of delivery, working capital challenge, delivery risks and
important things that you should consider when choosing a logistics partner for your D2C
businesses.
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lets an organization improve its competitive advantage by minimizing labor cost ,enhancing
customer service, improving inventory tracking accuracy, increasing flexibility, competitive edge
and responsiveness.
The longest serving directors currently on board are Nambilli Ajayan, Arunachalam Velraj and
Mani Arulmurugan who were appointed on 30 December, 2014. They have been on the board for
more than 7 years.
Arunachalam Velraj has the largest number of other directorships with a seat at a total of 3
companies. In total, the company is connected to 2 other companies through its directors.
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1.2 COMPANY PROFILE
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1.3)VISION,MISSION
Vision
Bringing quality & experience together with technological innovations in the field of
Information Technology & Foreign Trade.
To be recognized as one of the most admired company by growing and continuously
improving as an integrated single window transport and logistics company of India.
To be committed for satisfying our valued customers need by saving the environment and
motivating our employees.
To be a value based global organization and develop logistics to provide customers the
competitive edge.
Mission
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QUALITY POLICY
We will continue our global expansion to ensure that we are an attractive partner to our
customers.
Our quality management system documents the coordination of processes within our
organisation.
We always focus on our customers and the cooperation between our customers, suppliers
and employees.
Any quality deviations will be registered and dealt with through our quality management
system to avoid any recurrence.
Quality objectives
We want to:
respect customer agreements
focus on customer needs
register deviations
deal with customer inquiries prompt and professionally
advice our customers within all types of transportation issues
deal with deviations and claims fast and effectively.
Quality targets
98 % of all shipments must be:
delivered at time agreed upon
delivered without deficiency
delivered undamaged
invoiced on time
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ORGANIZATIONAL CHART
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1.4)PRODUCTS/SERVICES
This module is an effective tool for filing Shipping Bills through online to Customs. The data
entry flow will be similar to filling-up of Annexure Forms. The documentation executive need
not go out of the data entry module to search for the other relevant info. Different resource
retrieval facilities are included in the data entry form itself, like creating masters for IE Code,
Consignees etc. The software is updated regularly by a team of function experts, with working
experience more than a decade in Export Management.
This module is an effective tool for filing Bills of Entry through online to Customs. the online
filing feature has been designed keeping in mind the workflow of the documentation executives.
Different resource retrieval facilities are included in the data entry form itself, like creating
masters for IE Code, Supplier etc. This Module is also regularly updated by a team of functional
experts, with working experience of more than a decade in import management, to take care of
the minutest details of various aspects of the Foreign Trade, from the stages of the Import,
product classification, finding the correct rate of duty and claiming the benefits. The system
incorporates latest updates automatically through the Internet.
This software is useful for all types/sizes of export companies. The design and user interface
makes working in this module very easy. Like other modules, this module is also designed
keeping in mind the workflow of the documentation executives. The invoice created by this
module can be easily shared with other modules of Focus for filing to Customs. Some if the
features include generation of Invoice, Packing List, Shipping Instructions, Application for
Certificate of Origin, Certificate of Origin (GSP Certificate), and Chamber Certificates of Origin.
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ConSea
ConSea is a tool for filing Consol General Manifest (CGM), Sea through online to Customs.
ConAir
ConAir is a tool for filing Consol General Manifest (CGM), Air through online to Customs.
Focus IGM
Focus IGM is a tool for filing import General Manifest (IGM), sea through online to Customs.
DextServ Technologies Private Limited Having more than 2500 clients across India, DextServ is
one of the mos
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2).Department/Sections
1.Accounting
The accounting department’s focus is on the day-to-day financial activities(in flow and
It also deals with the processing of all accounting information. It records acconts
payable and receivable, fixed assets, payroll, inventory, and other accounting elements.
2).Warehousing
1. Receiving
Receiving is the first warehouse process and one of the most crucial. To perform the
receiving process properly, the warehouse should be able to verify that it has received the right
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product, in the right quantity, in the right condition, and at the right time. Failing to do so will
Receiving also involves the transfer of responsibility for the goods to the warehouse. This places
accountability on the warehouse for maintaining the condition of the goods until they are
shipped. Properly receiving cargo will allow you to filter out damaged goods and avoid liability
for them.
2. Put-Away
Put-away is the second warehouse process and is the movement of goods from the receiving
dock to the most optimal warehouse storage location. Failing to place goods in their most ideal
location can impair the productivity of warehouse operation. When goods are put away properly,
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3. Storage
Storage is the warehouse process in which goods are placed into their most appropriate storage
space. When done properly, the storage process fully maximizes the available space in your
4. Picking
Picking is the warehouse process that collects products in a warehouse to fulfill customer orders.
Since it is the costliest process in the warehouse, comprising as much as 55% of the total
operating expense, optimizing this process will allow you to reduce costs significantly and
increase your warehouse efficiency. Streamlining of this process should also focus on achieving
higher accuracy, as errors can have a direct impact on your customer satisfaction.
3)Transportation
Transportation
Now we come to one of the major logistics activities which is one of the most resources heavy
and revenue heavy segment of logistics. There is a single reason that transportation is costly –
Fuel. Be it petrol, Diesel or gas, fuel is costly, and it is mostly consumed in transportation
activities. This is why companies spend lakhs to control the transportation expenses because it is
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one of the highest variable expense to any company.
Transportation involves the physical delivery of goods from the company to the distributor or
dealer and from the dealer to the end customer. Generally, companies are involved only till the
point delivery happens to the distributor or the dealer. The distributor is then responsible for the
delivery to the end customer. However, transportation is a cost to the dealer as well and reduces
his profit – due to which the company has to give higher profits to the dealer – to negate his
Costs.
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4).Customs clearance
The process of customs clearance of goods starts with the filing of a shipping bill and
the ensuing activities around it. However, before you (as an exporter) try to
get customs clearance for your goods, you must satisfy a few prerequisites. The
primary prerequisites are the import export code, authorized foreign exchange dealer
code, current account for the credit of duty drawback, and license for export under
You can any day hire freight forwarder or a broker to carry out the logistics operation.
freight forwarder can work together with a customs broker to clear out the issues with an export
transaction.
As an exporter, you will have to self-assess the duty of the export items. Under self-
assessment, you will be expected to declare the correct classification, rate of duty, the
value of the goods, and claim the exemption notification correctly while filing the
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invoice and packing list, consular invoice, certificate of origin, insurance certificate etc.
Shipping Bill
Shipping Bill is generated through the Indian Customs EDI System (ICES) or the non-
EDI mode in case of non-EDI ports. It is filed in the prescribed format and in the defined
manner, and with supporting documents. We have separately explained the process
Self-assessed shipping bills are processed by the Risk Management System (RMS) of the
customs department. Once done, the verification of such shipping bills will be done to ensure the
correctness of classification, value, duty rate, exemption etc. by the proper officer who may also
examine and test the goods. Thus, shipping bills, once filed electronically in the ICES through
service centre or ICEGATE will be processed by the RMS, based on which the next step will be
decided. The shipping bills will either be taken up for verification or examination, or both, or
will be given the let export order (LET) The additional assessment may be done by the
concerned officer even without the RMS red flag, by taking prior approval of the jurisdictional
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3).SPECIAL STUDY/OBSERVATION/LEARNING
All solutions in the WMS (Warehouse management systems) support basic core WMS
capabilities. Many also support various levels of extended WMSs. Core WMS capabilities are
the basic functions of receiving, put-away, storing, counting and picking, packing, and shipping
goods. Extended WMS capabilities are value-added capabilities that supplement core functions,
such as labor management, slotting, yard management and dock scheduling. Beyond
functionality, there are additional considerations that influence the positioning of WMS
providers. These issues contribute to the positioning of WMS providers within the WMS Magic
Quadrant. In previous years, the most compelling issues that positioned vendors in the Leaders
quadrant were the breadth and depth of their WMS offering, and the vendor's and product's
ability to handle the most complex warehouse operations. While this remains valid for the most
sophisticated operations, we have witnessed a bifurcation in the WMS market between the high-
Sophisticated end of the market and the mass market where "good enough" functionality is "good
enough." This is not because companies chose to sacrifice functionality, but instead because
globally the preponderance of warehouse operations are Level 3 or below, and these warehouses
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There is a very clear market for high-end WMS solutions where performance is critical and cost
is less of an issue. At the same time, there is another very large market where other factors, like
reliability, service and support, good-enough features, and lower cost of ownership dominate.
This is a very large WMS market for what Gartner's stratification model would call Level 2 and
or a less functionally robust ISV WMS offering. At the other extreme, there is a healthy,
although smaller, market for high-end WMS solutions aimed at complex and sophisticated Level
Although functionality remains at the top of the list of user evaluation criteria, there's near-
functional parity for core WMS capabilities across WMS providers. Given the mature state of the
WMS marketplace, a combination of the following vendor and product topics affects the position
The vendor's market understanding and its vision for next-generation WMSs and supply
The long-term viability of the vendor and product, given the long life span of WMSs
Current and projected growth of both revenue and total numbers of clients
Integration with other applications and support for cross-functional process orchestration
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Ability to translate business goals and objectives into specific WMS functional
requirements
The ability of vendor to employ new investments to deliver enhanced business value
The vendor's ability to deliver value through service, support, consulting and training
Customer satisfaction
The following factors affect the WMS marketplace and also influenced vendor positioning in this
The marketplace for WMSs is becoming more global, with more Gartner WMS inquiries
Consequently, for this Magic Quadrant, we had more stringent inclusion criteria related
to a vendor's global presence. This also affected the inclusion and positioning of vendors.
Business and product viability, which is always a concern for buyers, has increased in
importance, given the higher concern for risk and the longevity of investments. This
affects smaller vendors that might have robust WMS products but a current size that
weighed heavily as well. However, these changes do not mean that vendor capabilities
necessarily deteriorated from previous years. Rather, what factors influenced certain
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items, such as innovation, caused scores to change. For example, five years ago, cloud
customers with solid products, along with strong service and support. The strength of a
vendor's ecosystem of partners that can enhance its ability to serve customer wants and
needs is also important. While it is important for vendors to have their own strong
internal delivery, customers prefer vendors with ecosystems of partners so they can
1) The first subjective of the study is to understand the current warehouse management
systems of the DextServ pvt ltd. and to know the whole process of the warehouse
systems and its implementaon feasibility in the logistics companies and scope beyond the
3) To know the uses benefits and applications of software in warehouse management and
4) The other objective was to know the optimized production process and smooth movement
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5) Involving technologies and reducing human error and enhancement of risk management
Methodology
After spending 5 days in head office of the DextServ, I went to warehouse of the DextServ.
On the day 1, I learnt the process at the warehouse so as to how the warehouse work is managed
and when the warehouse is used to keep the belongings of the customers (goods have to be used
for the commercial purpose after delivery to the consignee as the company deals in B2B).
The company mainly deals in computer parts and it constitutes about 90 % of the company's
business.
The goods which are booked from tamilnadu or the places nearby tamilnadu in part load used to
come to warehouse and materials/goods which are booked in full load doesn't go to any hub or
Workload at Warehouse
On Monday, the load of work at warehouse is pretty low as the manufacturer generally closes the
operations on Sunday and hence from the manufacturers side, the goods are not delivered on
Sunday and the materials are out for delivery on Monday and Generally reaches on Tuesday and
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from Tuesday onwards the workload increases as the manufacturers again starts the operations
from Monday and due to which the workload increases from Tuesday and workload is at peak on
Saturday and Sunday as the Operation in the DextServ depends upon the manufacturers business
Process at Warehouse
When the truck/lorry comes to the hub from the places nearby, it requires to provide a
challan in order to enter the hub and when it enters the hub,
After sometime the seal in the lorry is opened and the lorry is ready to be unloaded.
On the front side of the Hub, the material is unloaded depending upon the priority I.e if
the material is booked in the form of Speed trucking, (spd which costs 25/kg, also
depending upon different company's relationship with different customers) the material
will be unloaded quickly and then also loaded quickly as it has to be delivered on the
If the material has to be delivered in air cargo or the train cargo then also the material is
quickly unloaded and then loaded because the material which is booked to be delivered
via Air or Train, will be out for delivery from the Warehouse on an urgent basis
But if the material is booked in surface or express mode then generally the material is
When the lorry comes at the front side, the material is unloaded by seeing the CN number
of the package. Material comes in the form of part load I.e there can be material of
different customers.
The materials can go to different places and on basis of place for which the material has
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One supervisor is assigned per truck and about 3 labors are also assigned to unload the
truck. The supervisor checks if all the materials are correctly unloaded and also ensures
that materials go to the right Spaces and if all the materials with the same CN
(consignment note) are unloaded, then the supervisor makes tick mark on that CN
number.
And if the certain material is lost or damaged the supervisor will report to higher
authority I.e the operations in-charge of the warehouse who in turn will report to the
And if the material is lost or damaged the COF of the material will be prepared which
would be prepared by the DextServ ltd. Which helps customer to claim the insurance of
If a material is found in excess the supervisor will write excess while preparing daily
Same process takes place as the unloading but the materials which are to be delivered
first would be loaded outwards inside the lorry and the material which are to be delivered
As soon as the material is out for delivery the status in the systems is updated and the
The heavy material inside the lorry is lifted by means of forklift & the normal material is
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Forklift
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HUB Manager- looks after whole affairs of the HUB maintains good relationships with the
HR manager- looks after the employee policy of the hub. Distribute portfolios to the staff.
Traffic control department- clears the work load at the Warehouse and decides which lorry will
POD department- POD department looks after the POD’s received by the DextServ from the
customers (consignee)
Super-visor looks after the loading and unloading of the lorry and also ensures that the material
A chaotic storage is possible only with warehouse management software. The software is able to
aggregate information about specific products and their locations by employing the use of
barcodes and barcode scanners. These systems allow users to print barcodes that can be used to
organize and track inventory across multiple warehouses. Barcodes hold data that can be
appropriated by a barcode scanner and used to differentiate and track of individual items within
multiple warehouses.
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Warehouses with inventory management software are able to designate locations in their
warehouse via barcoding. Users are also able to generate a type of barcode called stock keeping
units (SKUs) to identify specific products. These SKUs are scanned into various locations
throughout the warehouse. After SKUs or barcodes are scanned, the warehouse’s inventory
management system then keeps detailed records of which items are where, how many items are
located in a specific location, and anytime an item is added or removed from a location.
Picking
At a company like Amazon and Alibaba, plenty of orders come so it is not enough for pickers to
just know product locations. In order to keep up with orders, pickers need optimized routes and
processes. Data collected on products and locations is used to map out the most optimal routes
for pickers.
Instead of picking orders one at a time, pickers can pick orders in batches. So, instead of running
all over the warehouse to fulfill orders, management software will inform employees so as to
how many orders need to be picked, where it is, and the best route to get it. This eliminates
wasted time on overlap created by going to the same location multiple times to complete separate
orders and a also the manual work. These feature alone are a tremendous help, but they’re really
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Coupling chaotic storage and an inventory management software enable you to take control of
your warehouse and provide a wide range of benefits. These benefits may not be obvious, but
Flexibility: Empty storage space if filled up immediately, which means the warehouse
becomes more averse to the market’s demand, and you save money by not wasting
Space: Implementing chaotic storage forces owners to organize their locations more
Accuracy: While it may seem odd to stock your products at random, this actually helps
employees avoid mix-ups, i.g., grabbing the wrong size or color item, which would ruin
an order. So, keeping a T-shirt next to the books acts as an added layer of protection
Simplicity: For new employees, it can be difficult to learn where everything is within a
warehouse. Inventory management takes the guesswork out of the picking process and
tells employees exactly where to go and what to pick. This makes it easier to employee
wasteful back and forth movements to fulfill an order with varied contents. These
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Now that some of the benefits of the chaotic storage are evident and possibilities of chaotic
First things first, a company needs to look current warehouse structure and make some
assessments. If the company does not have an inventory or warehouse management software
After the company decides what management software syncs with the business you are ready to
. Implementing a management system can take some time hence, the company will want to make
sure it is ready to implement the WMS. The company needs a master list of all the products that
includes information like item numbers, unit of measures, descriptions, purchase cost, vendor
info, and other pertinent information. Gathering this information ensures that the company will
have all the information you need to import into a management system.
Now it’s time to put those barcode printers to work. The structure of the warehouse can be
rebuilt by establishing locations with unique barcode identifiers. These locations will serve as
storage space for the products which will also be barcoded. Then create SKUs are created to
identify products placed in these locations. After the WMS is implemented in a warehouse , and
have scanned the company’s newly barcoded products into now established locations, it is good
to go.
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Storage
Storage is the warehouse process in which goods are placed into their most
appropriate storage space. When done properly, the storage process fully
Efficiency
OPTIMIZATION OF WAREHOUSE
Optimizing your storage process is only possible when the right KPIs are
warehouse storage utilization and tracks the right storage KPIs will allow you to
Determine how efficient each aspect of your storage process is. Slotting optimization
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systems can also help you by assisting with the allocation of the beststoragelocation
for a given cargo. Lastly, utilizing the right warehouse storage system according tothe
size of your facility and product mix allows you to maximize your horizontal and vertical
keep up, warehouses need to be equipped with the technologies that allow
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accuracy, and the solutions that are implemented give flexibility and capability to the
Take a look at the technologies you should be using in your smart warehouse, with discussion on
There are a number of popular tools and products available, and you should
CONCLUSION
The universe everyday is witnessing unimaginable growth in majority of the industries. The
logistics and freight industry is one such industry that is rapidly growing. Worldwide logistics
industry is distinguished by fast technological advances and is growing rapidly than most other
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industries over the past years. With stiff competition around, the company is likely to reduce the
profitability but with proper management of operations and by proper customer desired services,
and also effectively utilizing its alliances it can maintain and improve the performance. Joint
operational ventures for developing the customized services for its steady growth. The
has come a long way from being just a service provider. The organization now has the value of
being an ultimate service provider for Freight, Transportation, Cross-docking and Value Adding
as per customer needs. The present scenario and the future of the organization with regard to the
management are satisfactory. The organization can increase the market share by improving with
more state of art technology. The organization can diversify into related other business areas like
Warehouses for lease to other organizations, state of art technology providers for other
department for it. With the development of such a department, several favorable impacts such as
increase in output per employee, increased loyalty, team spirit etc can be generated.
As far as CH Robinson is concerned it can be stated that through its excellent service and
aggressive logistics service, organization has shown a noticeable increase in the market share.
However, there are some areas where the company is not at the top-most position but it can
certainly gear up in the near future and is committed to acquire that spot. On implementation of
the above recommendations, the management can lead CH Robinson to the top most position
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BIBLIOGRAPHY
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1j0j9&client=ms-android-oneplus-rvo3&sourceid=chrome-mobile&ie=UTF-8
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