VEROVWO DUKU 89 Kirkwood Road

Luton
verovwoduku@protonmail.com 07765661149 Luton
LU4 0QS

PROFESSIONAL SUMMARY

I am a multi-skilled professional with more than fifteen years of experience in project

management, business development, business process management, warehouse
operations, credit control, and marketing. Having in mind that my personal growth is tied
to the organization I work with and that customer satisfaction is vital, I am able to
function effectively in several areas.

WORK HISTORY

Warehouse Operative November 2022 - January 2023

Contract Amazon LCY5 Dunstable
• Labelling goods.
• Relocating and re-stacking goods to make space for new deliveries.
• Picking goods that have been ordered.
• Using computerised systems, barcode scanners and other technology to record goods
movement.
• Moving the goods to the correct area in the warehouse, either manually or using
mechanical handling equipment.

GENERAL MANAGER, ADMIN AND PROJECTS March 2017 - November 2022

Permanent SAMDPIN MARITIME LIMITED WARRI, DELTA STATE NIGERIA
• WAS RESPONSIBLE FOR DELIVERING CONTRACTS ON TIME AND WITHIN COST
• MANAGED THE ADMIN FUNCTION OF THE COMPANY
• COORDINATED THE FINANCE DEPARTMENT FOR COST EFFICIENCY AND EFFECTIVENESS
• REPORTED DIRECTLY TO EXECUTIVE MANAGEMENT ON ALL ACTIVITIES IN THE COMPANY

MANAGER BUSINESS DEVELOPMENT February 2013 - March 2017

Permanent BNJ INTEGRATED LIMITED EFFURUN, NIGERIA
• Was in charge of managing company customer database
• - I regularly interacted with Clients with a view to knowing their needs and ensuring
these needs are quickly responded to by the company.

Relationship Manager July 2009 - January 2013

Permanent ECOBANK NIGERIA WARRI, NIGERIA
• managed a wide range of customer relationships with the primary focus of growing,
developing and sustaining new and existing businesses for the Bank in line with its
mission and vision.
• i was responsible for credit Appraisal and Analysis. I also managed the branch loan
book
• I was responsible for rendering management profitability reports for my branch and
presented these to management on behalf of my branch

HEAD CUSTOMER SERVICE UNIT August 2006 - July 2009

Permanent ECOBANK NIGERIA LIMITED WARRI DELTA STATE NIGERIA
• Piloted the customer service unit in a bid to achieving KPIs
• Charged with managing a wide range of customers’ relationship with a primary focus of
ensuring that the customer left the branch delighted at every interaction.
• Officer in account opening and customer mandate maintenance, cheque book
maintenance, and issuance of cards.

EDUCATION
MBA
DELTA STATE UNIVERSITY - 2022
MARKETING RESEARCH MERIT

DIPLOMA IN PROJECT MANAGEMENT

INTERNATIONAL BUSINESS MANAGEMENT INSTITUTE - 2018
CHANGE MANAGEMENT, PROJECT MANAGEMENT DISTINCTION

DIPLOMA IN BUSINESS MANAGEMENT AND ENTREPRENEURSHIP

ADVANCED LEARNING INTERACTIVE SYSTEMS ONLINE(ALISON) - 2013
BUSINESS MANAGEMENT, ENTREPRENEURSHIP[ DISTINCTION

DIPLOMA IN CUSTOMER SERVICE

ADVANCED LEARNING INTERACTIVE SYSTEMS ONLINE(ALISON) - 2013
CUSTOMER SERVICE DISTINCTION

SENIOR SCHOOL CERTIFICATE

NANA COLLEGE WARRI, DELTA STATE NIGERIA - 2006
ENGLISH, MATHEMATICS,CHEMISTRY,PHYSICS, BIOLOGY,GEOGRAPHY,AGRICULTURAL
SCIENCE PASS

HIGHER NATIONAL DIPLOMA IN PETROLEUM MARKETING TECHNOLOGY

 PETROLEUM TRAINING INSTITUTE, NIGERIA - 2003
MARKETING, MANAGERIAL ECONOMICS,ACCOUNTING ETC UPPER CREDIT GRADE

NATIONAL DIPLOMA IN PETROLEUM MARKETING AND BUSINESS STUDIES

PETROLEUM TRAINING INSTITUTE, NIGERIA - 2000
BUSINESS MANAGEMENT, ACCOUNTING ETC LOWER CREDIT

TRAINING & CERTIFICATIONS

ASSOCIATE INYERNATIONAL RETAIL BANKER May 2015

RETAIL BANKING ACADEMY

GROWTH STRATEGIES FOR BUSINESS September 2013

ADVANCED LEARNING INTERACTIVE SYSTEMS ONLINE(ALISON)

LEADERSHIP ANDTEAM MANAGEMENT September 2013

ADVANCED LEARNING INTERACTIVE SYSTEMS ONLINE(ALISON)

ARBITRAGING IN FINANCE July 2013

ADVANCED LEARNING INTERACTIVE SYSTEMS ONLINE(ALISON)

FUNDAMENTALS OF OPERATIONS MANAGEMENT June 2013

ADVANCED LEARNING INTERACTIVE SYSTEMS ONLINE(ALISON)

FUNDAMENTALS OF INCOTERMS COURSE May 2013

ADVANCED LEARNING INTERACTIVE SYSTEMS ONLINE(ALISON)

ASSOCIATE CHARTERED ECONOMIST December 2011

INSTITUTE OF CHARTERED ECONOMISTS, NIGERIA

SKILLS

Cost Reduction, Process Improvement, Credit Control, Customer Service, Administration

Management, Budgets & Budgeting > Budget Management, Leadership Skills, Team
Leader, Filing, Computer Skills, CRM, Microsoft Office, Project Management, Team
Management, picking and sorting

HOBBIES & INTERESTS

Book club, Board games, Building websites, Cooking, Fitness classes, Reading, Travel,
Vintage clothes collecting

REFERENCES

References available on request