A MOCK CALL SCRIPT FOR RECEIVING A CALL FROM A CORPORATE:

[Introduction]
Agent: Thank you for calling Visayan Electric Company. My name is Rhea Lou A. Badana. How
can I assist you today?

[Verification]
Caller: Hi, I need help with my account.
Agent: Certainly, may I have your account number, please?

[Assistance]
Caller: Sure, it's 1234567890.
Agent: Thank you. How may I assist you with your account today?

[Clarification and Resolution]

Caller: I received a bill that seems to be incorrect. Can you help me understand what's going on?
Agent: I'd be happy to help. Can you provide me with some details on the bill, such as the
amount and the date it was issued?
Caller: Yes, the bill is for 2,000 pesos and it was issued on April 15th.
Agent: Thank you for the information. I'm seeing that there was an error in the billing system
that caused this. I can help you adjust the bill to reflect the correct amount. Is that something you
would like me to do for you today?
Caller: Yes, please.
Agent: Great, I'll make the adjustment for you right now. Is there anything else I can help you
with?
Caller: No, that's it. Thank you so much!
Agent: You're welcome. Thank you for calling Visayan Electric Company. Have a great day!