Revision

Final Exam

2 hours

● 2 discussion questions
● Case study - 3 questions
Topics

1. Foundation of Business Communication

2. Communication Challenges in a Diverse, Global
Marketplace
3. Conflict Resolution
4. Reports and Proposals
5. Presentation & The role of Non-verbal Communication
 ExaMple
1. Discuss the importance of effective communication in business and its impact on
organizational success.
2. Discuss the role of technology in modern business communication and its impact on
communication effectiveness.
3. Analyze the importance of cultural sensitivity and diversity in business
communication and provide strategies for effectively communicating across cultural
boundaries.
4. Discuss the potential benefits of conflict in the workplace and explain how conflict
can be managed effectively to enhance organizational performance.
5. Analyze the role of communication in conflict resolution and provide examples of
effective communication strategies for resolving conflicts in the workplace.
6. Discuss the role of culture in nonverbal communication and how cultural differences
can impact the interpretation of nonverbal cues.
7. Discuss the importance of research and data analysis in report writing and explain
how to effectively incorporate data and statistics into a report.
8. Analyze the role of visuals, such as graphs and tables, in report writing and provide
examples of effective visual aids.
Example Use theories!
Use slides/books

To effectively communicate across cultural boundaries, organizations

should:

● Be aware of cultural differences: Organizations should be aware of

cultural differences, including communication styles, values, and
customs. This can help avoid misunderstandings and build
stronger relationships.
● Use clear and concise language: Using clear and concise language
can help ensure that the message is understood, regardless of
cultural background.
● Listen actively: Active listening involves paying attention to the
speaker and asking clarifying questions to ensure understanding.
This can be particularly important when communicating across
cultural boundaries.
On June 5, 2021, a large national automobile-leasing firm in Vietnam, hired Tony Stark as a mechanic. Tony, the only mechanic employed by the firm, was to do routine
preventive maintenance on the cars. When he first began his job, he was scheduled to work at 7 AM. On June 6, 2021, Tony's supervisor,Joe Simon, called him to his
office and said, "Tony I've noticed during June that you've been late for work seven times. What can I do to help you get here on time?"

- Tony replied, "It would be awfully nice if I could start work at 8 AM instead of 7 AM."

- Simon then stated, "Tony I'm very pleased with your overall work performance, so it's OK with me if your workday begins at 8 AM."

During the month of July 2021, Tony was late eight times. Another conversation occurred similar to the one at the end of July. As a result of it, Tony's starting time was
changed to 9 AM.

On November 11,2021,Joe Simon posted the following notice on the bulletin board: Any employee late for work more than two times in any one particular pay period is
subject to termination.

On January 20, 2022, Joe Simon called Tony into his office and gave him a letter that read, "During this pay period, you have been late for work more than two times. If
this behavior continues, you are subject to termination." Tony signed the letter to acknowledge that he had received it.

During February 2022, Tony was late eight times and between March 1 and March 11, five times. On March 11, 2022, Joe Simon notified Tony that he had been fired for his
tardiness.

On March 12, 2022, Tony came in with his union representative and demanded that he get his job back. Tony alleged that there was another employee in the company
who had been late as many times as he had, or more. Tony further charged that Joe Simon was punching the time clock for this employee because Joe Simon was
having an affair with her. The union representative stated that three other people in the company had agreed to testify, under oath, to these facts. The union
representative then said, "Joe Simon, rules are for everyone. You can't let one person break a rule and penalize someone else for breaking the same rule. Therefore,
Tony should have his job back."

Questions

1. Identify the problem in the case. Was the manager communicating a message to Tony? What was the message the manager communicated to Tony? Should
Tony get his job back?
2. What would you do if you were an arbitrator in this dispute?
Case study might be longer