DOC. NO.

:
Exide Leclanche Energy Pvt Ltd. ELEPL/III/PD/QAD-08
Procedure For Corrective and preventive Section No.
action PD/QAD-11 Page 1 of 6

Procedure For Problem solving &

CAPA

Asst. Manager REVISION

Head - Quality MR CONTROLLED
Quality 00 10/06/2020
PREPARED BY CHECKED BY APPROVED BY CONTROL STATUS STATUS DATE
 DOC. NO.:
Exide Leclanche Energy Pvt Ltd. ELEPL/III/PD/QAD-08
Procedure For Corrective and preventive Section No.
action PD/QAD-11 Page 2 of 6

1. PURPOSE:

To define responsibilities for timely corrective and preventive actions for

non-conformities in the respective functional areas & to minimise their occurrence.

2. SCOPE:

This procedure is applicable for taking corrective and preventive actions in following
cases :

i) Quality Audit Non-conformance

ii) In process Quality Issues

iii) Breakdowns / Running setting Loss time.

iv) Customer Audit NC (if required)

v) Customer complaints

vi) Supplier Improvement

vii) Any other Issues (if required)

viii) Supply of finished / semi-finished products

This procedure is applicable to ELEPL

3. RESPONSIBILITY:

3.1 The Process owner is responsible for implementing this Procedure

3.2 The Procedure can be amended by Process owner with due approval
from Process owner’s Functional Head.

3.3 This Procedure is reviewed & issued by Quality Department.

4. DEFINITION :

a) Correction : "Action to correct a detected nonconformity", like rework,

repair, adjustment etc.

b) Corrective Action : "Action to permanently eliminate the cause of a

detected nonconformity so that it do not recur or other undesirable
situation".

Asst. Manager REVISION

Head - Quality MR CONTROLLED
Quality 00 10/06/2020
PREPARED BY CHECKED BY APPROVED BY CONTROL STATUS STATUS DATE
 DOC. NO.:
Exide Leclanche Energy Pvt Ltd. ELEPL/III/PD/QAD-08
Procedure For Corrective and preventive Section No.
action PD/QAD-11 Page 3 of 6

c) Preventive Action: "Action to eliminate the cause of a potential

nonconformity or other undesirable potential situation" i.e. action taken
before the phenomena occurs.

4.2 Non-conformities (N.C.) are identified/reported from following areas :

- During Operation/Process.

- Next operations/Process/Functional Testing

- Despatch assurance. (Mfg. area only)

- Internal audit conducted by Customer Service Cell / SQC.

- External customer complaint.

- Quality & EHS system audits.

by following documents: -

- Deviation notes

- Audit reports

- Internal memos/mail

- Quality & EHS records

- Customer complaints reports/ External communication feedback

- NCR's of Quality & EHS Management System

- Product & Process Audits

Asst. Manager REVISION

Head - Quality MR CONTROLLED
Quality 00 10/06/2020
PREPARED BY CHECKED BY APPROVED BY CONTROL STATUS STATUS DATE
 DOC. NO.:
Exide Leclanche Energy Pvt Ltd. ELEPL/III/PD/QAD-08
Procedure For Corrective and preventive Section No.
action PD/QAD-11 Page 4 of 6

5. Procedure:

Sr.
Activity Resp. Records/Cross Ref.
No.
Logbook
5.1.1 Detection/ receipt of NC / Loss time occurred All concerned
ELEPL/IV/FR/PRO-21
For Daily Shop floor problems

Log Book
5.1.2 Undertake necessary correction to continue the operation All concerned
ELEPL/IV/FR/PRO-21
conduct performance dialogue session between concerned
Concerned
5.1.3 stakeholders consult available reference document such as PCS- ELEPL/IV/FR/PRO-22
Dept. Heads
control plan, WI in manufacturing areas. (DWM meeting)
Identify root close using appropriate tools like Why-Why PCS
analysis, PCS follow discipline problem solving method as Sheet-ELEPL/IV/FR/PRO-22
Concerned
5.1.4 required and apply error proofing methods for investigating For Analysis/problem
responsible
planning and initiating actions to eliminate the solving use tools as per
reoccurrence of detected non-conformity. Annex-A
For customer complaints customer prescribed 8-D format-
Complaint
Customer

problem-solving format to be use or ELEPL format XXXX 8-D ELEPL/IV/FR/QAD-19

Concerned
For

5.1.5 to be used for supplier related complaints, Corrective Or

responsible
actions for the identified root Cause to eliminate any Customer designated
reoccurrence of the problem in prescribed 8-D format format
If required results not obtained, Repeat the steps from Concerned
5.1.7 Escalation through 8-D
5.1.3 responsible
Standardised the process documents as per 8-D checklist - Concerned 8-D format-
5.1.8
check sheets drawing control plan etc responsible ELEPL/IV/FR/QAD-19
Corrective actions taken hand controls implemented are
applied in similar areas product / processes including
5.1.9 QA/Prod. -----
informing concern area operators about corrective actions
taken customer complaints and internal rejections
Plan and implement preventive actions to eliminate the Concerned 8-D format-
5.1.10
cause of potential nonconformity responsible ELEPL/IV/FR/QAD-19
Review status of corrective and preventive actions to
A) Ensure effectiveness of action taken.
patrol Inspection
5.1.11 B) Ensure effectiveness of standardization and finalised and QA/Prod.
sheet-ELEPL/IV/FR/QAD-35
approved any change resulting practice / preventive actions
in quality system document
The data related to product nonconformities along with
Process
5.1.12 their CAPA discussed in FMEA review meetings the FMEA'S PFMEA
Engg./CFT
are reviewed and modified accordingly. (Where required)
Prepare summary of the status of corrective and preventive
5.1.13 QA/Prod. CAPA Log.
actions

Asst. Manager REVISION

Head - Quality MR CONTROLLED
Quality 00 10/06/2020
PREPARED BY CHECKED BY APPROVED BY CONTROL STATUS STATUS DATE
 DOC. NO.:
Exide Leclanche Energy Pvt Ltd. ELEPL/III/PD/QAD-08
Procedure For Corrective and preventive Section No.
action PD/QAD-11 Page 5 of 6

6. PROCEDURE PERFORMANCE INDICATOR:

6.1 Customer complaints

6.2 Customer surveillance audit rating

6.3 Effectiveness of actions defined for NCs (Repeat Issue)

Annexure-A
(Problem Solving Process)

Asst. Manager REVISION

Head - Quality MR CONTROLLED
Quality 00 10/06/2020
PREPARED BY CHECKED BY APPROVED BY CONTROL STATUS STATUS DATE
 DOC. NO.:
Exide Leclanche Energy Pvt Ltd. ELEPL/III/PD/QAD-08
Procedure For Corrective and preventive Section No.
action PD/QAD-11 Page 6 of 6

Asst. Manager REVISION

Head - Quality MR CONTROLLED
Quality 00 10/06/2020
PREPARED BY CHECKED BY APPROVED BY CONTROL STATUS STATUS DATE