United Nations

Performance Document
Performance Cycle: 2020 - 2021
Performance Period: 01/04/2020 - 31/03/2021
Status: Completed

KO, Phyo Ko
Org Unit:
Index Number: 71001771
Gender: Male
Category:

Section 1 - Goals
Goal 1
Description and Related Actions:

Description: Frontline of OCHA Myanmar

A detailed understanding of the IT service area and actively build a professional relationship with staff
requirements and delivering the proactive help to enable them to improve service delivery.

Related Action:

• Ensure core IT infrastructure can accommodate staff including visitors, guests

• Provide first level support, know how and where to escalate the issue
• Understand key contacts of Product Support, UNICT and iNeed.
• Assist technical for Meeting/Workshop (ICCG, HCT., etc)

Success Criteria:
• Performing to ensure the operation of basic ICT services smoothly and making sure users in the
office has been in placed to access necessary ICT services of our office. For example, United ID, One
Drive and SharePoint, WebEx, MS Team and other ICT resources.
• Knowing well where to raise issues to right channels in case of further escalations needed to
address issues/problems. For example, dynamic report to FRO, SRO and Head Quarters, gives
technical suggestions, collaborate with ICT colleagues and take immediate actions.
• Remote and on-site engagement of the arrangement of meeting/workshop (ICCG, HCT., etc.)

Goal 2
Description and Related Actions:

Description: IT Operation Reliability /Resilience

• Ensure operational resilience, minimizing service interruption of hardware and software,

ability to continue core IT operation in the presence of disruption in accordance with
BCP and ITIL.
• Achieve high Customer Satisfaction. Provide timely support to resolve incidents/requests
reported by users.

Related Action:

• Perform operation routine check according to agreed timetable and Log system incidents
and use escalation process
• Systems/patches are successfully applied according to global change schedules
• Check/Monitor/Investigate network and internet connection status of Yangon CO and
sub-offices.
• Manage user expectation during the problem escalation and Users should experience
quality service consistently
• Use the right channels (iNeed, Inspira, OCHA Hub, Product Support., etc ) to track/follow
up IT issues/requests and Proactively avoid repeated issues

Success Criteria:

• The best practices when to do and what to do that will mitigate business disruption and
ensure core operational resilience is "performing operational routine check". We've fully
understand the importance of this routine check and followed the guideline to perform the
operational routine check to IT Infra of Yangon Office and sub-offices
• In the situation, we have system/patches/migration to user computers and IT Infra by
global, we liaise with global to make it successfully
• One of our objective is to gain more customer satisfaction. To make it possible getting
higher customer satisfactions is "Preparedness and Liaise". We monitored, collaborated,
followed, worked, escalated as necessary by using proper support channels.

KO, Phyo Ko Performance Cycle: 2020 - 2021

Index: 71001771 Performance Period: 01/04/2020-31/03/2021
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Goal 3
Description and Related Actions:

Description:IT System Development Engagement with HQ

IT Security Campaign and Network Infrastructure upgrade to CO and field offices in accordance with
HQ

Related Actions:

• Participating the roll-out of new IT project/initiatives by HQ and commit to timeline.

1. Second Part of IT Security Campaign: Multi-Factor authentication (MFA) rollout

2. Third Part of IT Security Campaign: Symantec Endpoint Protection Cloud (SEPC)
3. Network Infrastructure Upgrade:

• Define, evaluate and coordinate on features enhancement and third-party integrations to

ensure all systems are functioning well.
• Support consistent way of working by adopting a common process i.e. Change
management, Incident management

Success Criteria:

• In terms of IT Security campaign's first phase (MFA), worked cohesively with HQ to

ensure all tasks and deliverables are completed according to schedule. This is a part of
effort where OICT plan to ensure our office data and information remains protected.
• Manage and work with HQ to ensure requirements and deliverables which will be needed
for second phase of IT Security campaign. (Timeline will be around end of November to
December).
• We are now in the middle of second phase of network upgrade in accordance with OICT
and will continue to necessary upgrade once the pandemic is over.

Goal 4
Description and Related Actions:

Description: General Administrative Tasks

Provide support to office operations performing a variety of procurement role and travel administrator
processes in Umoja ensuring high quality and accuracy of work.

KO, Phyo Ko Performance Cycle: 2020 - 2021

Index: 71001771 Performance Period: 01/04/2020-31/03/2021
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 Related Actions:

Travel Administrator role in Umoja

• Reviews and collect authorized requests for UN travel documents and other
requirements before submitted in Umoja. Clearance and approval from Supervisor and
management team on their travel request Estimated ticket costs Itinerary information for
Expense Report, etc.
• Create Travel request and Expense Reports via UMOJA on behalf of Staff members.
• Laise with Travel and shipment Approver to get approval all travel requests as well as
expense reports from all categories of personnel.
• Submit a request for reimbursement of travel expenditures incurred upon completion of
travel associated to a travel authorization.
• Keep track of pending travel requests and expense reports in workflow status and
resubmit with necessary action if it is returned for revision in Umoja.

Good Receipt role in Umoja

In Umoja, confirm delivery of goods that have been contracted and perform to check data or
attachments related to the service/goods delivery within the system document for example: time
sheets, quantity, fuel delivery slips, etc.

Success Criteria:

• In collaboration with Admin officer and HR Associate, ensure to complete travel request,
expense report of the requested travelled by tracking the workflow status in Umoja,
liaising with higher escalations for revisions and dynamic reporting to supervisor and the
staff members.
• Timely execution of good receipt to the service/goods delivery in Umoja so that it can be
proceed to the payment process and do communications with appropriate channels for

KO, Phyo Ko Performance Cycle: 2020 - 2021

Index: 71001771 Performance Period: 01/04/2020-31/03/2021
Page 4 of 11
 further action.

Goal 5
Description and Related Actions:

Description:

Meet the minimum standards of conduct expected of all OCHA personnel in promoting and upholding
OCHA's duty of care relating to security, health, safety and well-being, as well as the promotion of
respectful and harmonious working environments.

Related Actions:

▪ Obtain security clearance through TRIP and medical clearance prior to all official travel.

▪ Abide by all relevant security guidelines and instructions.

▪ Ensure completion of all required security briefings and trainings relevant to my role.

▪ Ensure completion of all mandatory trainings.

▪ Take all reasonable health and safety preventive measures, including ensuring my personal
preparedness.

Success Criteria:

KO, Phyo Ko Performance Cycle: 2020 - 2021

Index: 71001771 Performance Period: 01/04/2020-31/03/2021
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▪ Security and medical clearances have been completed before all official travel.

▪ Required security briefings and trainings have been completed and kept up-to-date.

▪ All mandatory trainings have been completed and kept up-to-date.

End of Cycle Goal Summary

S/M Comments:
Performed to ensure the delivery and operations of IT services, which are
one of essential factors to run business operations smoothly. Well took
part to enable everyone in the office with new normal situation:
teleworking with Teams, WebEx, SharePoint, etc.

I also had a much better understanding of team dynamics and how to

contribute more effectively in the various roles not standing always in IT
areas and also took part in other functions of Admin unit by taking travel
administrator roles and good receipt procurement role in Umoja. I believe
that contributions from my side will add business value to my
organization.

FRO Comments: Phyo has been giving ICT support to all team members including sub-
offices. I can say that he is not only working during working hours but
also always stay standby for any last minute request 24/7. During the
pandemic IT staff play a vital role in supporting all team members. Some
staff do not have much technical knowledge so working remotely was
challenge for them. However, Phyo and ICT team provided them with the
support so they all could deliver their tasks.

Section 2 - Core Values

CORE VAL-Integrity
Demonstrates the values of the United Nations in daily activities and behaviours. Acts without
consideration of personal gain. Resists undue political pressure in decision-making. Does not abuse
power or authority. Stands by decisions that are in the Organization's interest, even if they are
unpopular. Takes prompt action in cases of unprofessional or unethical behaviour.
Rating: A - Outstanding

CORE VAL-Professionalism

KO, Phyo Ko Performance Cycle: 2020 - 2021

Index: 71001771 Performance Period: 01/04/2020-31/03/2021
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Shows pride in work and in achievements. Demonstrates professional competence and mastery of
subject matter. Is conscientious and efficient in meeting commitments, observing deadlines and
achieving results. Is motivated by professional rather than personal concerns. Shows persistence
when faced with difficult problems or challenges. Remains calm in stressful situations.
Rating: B - Fully Competent

CORE VAL-Respect for Diversity

Works effectively with people from all backgrounds. Treats all people with dignity and respect. Treats
men and women equally. Shows respect for and understanding of diverse points of view and
demonstrates this understanding in daily work and decision-making. Examines own biases and
behaviours to avoid stereotypical responses. Does not discriminate against any individual or group.

You are reminded of our obligation to ensure gender parity in recruitment. Your local human
resources office can provide more details on the targets for your department, office, or mission. At the
end of the cycle, you will be expected to discuss with your FRO how you have addressed gender
parity in recruitment during the performance cycle in question if applicable.
Rating: A - Outstanding

End of cycle Core Values Summary

S/M Comments:
FRO Comments: Phyo has been supporting all team members regardless of their race or
gender status. He treats everyone with respect. He always completes
any assignments given to him before the deadline. He also gives
feedback and seeks for advise.

Section 3 - Core Competencies

Communication
Speaks and writes clearly and effectively. Listens to others, correctly interprets messages from others
and responds appropriately. Asks questions to clarify, and exhibits interest in having two-way
communication. Tailors language, tone, style and format to match the audience. Demonstrates
openness in sharing information and keeping people informed.
Rating: B - Fully Competent

Planning & Organizing

Develops clear goals that are consistent with agreed strategies. Identifies priority activities and
assignments; adjusts priorities as required. Allocates appropriate amount of time and resources for
completing work. Foresees risks and allows for contingencies when planning. Monitors and adjusts
plans and actions as necessary. Uses time efficiently.
Rating: B - Fully Competent

Client Orientation
Considers all those to whom services are provided to be "clients" and seeks to see things from clients'
point of view. Establishes and maintains productive partnerships with clients by gaining their trust and
respect. Identifies clients' needs and matches them to appropriate solutions. Monitors ongoing

KO, Phyo Ko Performance Cycle: 2020 - 2021

Index: 71001771 Performance Period: 01/04/2020-31/03/2021
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developments inside and outside the clients' environment to keep informed and anticipate problems.
Keeps clients informed of progress or setbacks in projects. Meets timeline for delivery of products or
services to client.
Rating: A - Outstanding

Continuous Learning
Keeps abreast of new developments in own occupation/profession. Actively seeks to develop oneself
professionally and personally. Contributes to the learning of colleagues and subordinates. Shows
willingness to learn from others. Seeks feedback to learn and improve.
Rating: A - Outstanding

End of cycle Competencies Summary

S/M Comments:
FRO Comments: Phyo does not scope his task within his TOR. He is working more than
his ToR. When I asked him to take up a role in UMOJA to do goods
receipt, he willingly took up the role. Therefore, he has been supporting
procurement staff in performing goods receipt. Later, when we were short
of staff to support admin officer as Travel Administrator, I requested him
and he did not say "no". He has completed all necessary training´s and is
supporting admin unit as Travel Administrator for all national staff.

Section 4 - Managerial Competencies

Vision
Identifies strategic issues, opportunities and risks. Clearly communicates links between the
Organization's strategy and the work unit's goals. Generates and communicates broad and
compelling organizational direction, inspiring others to pursue that same direction. Conveys
enthusiasm about future possibilities.
Rating: B - Fully Competent

Empowering Others
Delegates responsibility, clarifies expectations, and gives staff autonomy in important areas of their
work. Encourages others to set challenging goals. Holds others accountable for achieving results
related to their area of responsibility. Genuinely values all staff members' input and expertise. Shows
appreciation and rewards achievement and effort. Involves others when making decisions that affect
them.
Rating: B - Fully Competent

Building Trust
Provides an environment in which others can talk and act without fear of repercussion. Manages in a
deliberate and predictable way. Operates with transparency; has no hidden agenda. Places
confidence in colleagues, staff members and clients. Gives proper credit to others. Follows through on
agreed upon actions. Treats sensitive or confidential information appropriately.
Rating: B - Fully Competent

KO, Phyo Ko Performance Cycle: 2020 - 2021

Index: 71001771 Performance Period: 01/04/2020-31/03/2021
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Judgement/Decison-Making
Identifies the key issues in a complex situation, and comes to the heart of the problem quickly.
Gathers relevant information before making a decision. Considers positive and negative impacts of
decisions prior to making them. Makes decisions with an eye to the impact on others and on the
Organization. Proposes a course of action or makes a recommendation based on all available
information. Checks assumptions against facts. Determines that the actions proposed will satisfy the
expressed and underlying needs for the decision. Makes tough decisions when necessary.
Rating: B - Fully Competent

End of Cycle Managerial Summary

S/M Comments:
FRO Comments: Phyo does not manage anyone under his supervision so managerial
competencies are not applicable.

Section 5 - Development Plan

Strengthen Professional Skills to get ready for my next step

To perform office operations not only in IT and also other roles in OCHA Myanmar as much as I am
equipped with new opportunities and higher grading.

Greatly if I have chances to access these opportunities for my career development.

• Procurement and HR Travel workshops/Training courses

• Business Management Diploma/Master/Certificates
• IT Project Managements Courses
• Business Level English Language Courses
• Master in Business Administration or IT Porject Management

End of Cycle Development Plan Summary

S/M Comments:
FRO Comments: Phyo is willing to learn new things and he has completed several training
in UMOJA that are related to travels and procurements.

Section 6 - Mid-Point Comments

Mid-Point Comments Summary

KO, Phyo Ko Performance Cycle: 2020 - 2021

Index: 71001771 Performance Period: 01/04/2020-31/03/2021
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S/M Comments: Thanks for letting me to involve other functions of Admin Unit and that's
really a brilliant move of my life to build my skills leave to higher one not
only staying in IT area and also appreciates for your kind approval to
attend English writing professional course. The best impactful moments
are you are always getting ready whenever we need your advice,
leadership and support.
FRO Comments: Phyo Ko Ko is a good team player. He has been providing IT support
remotely since all the staff are working from home. He is making himself
available 24/7 so that whenever the support is needed he is available. In
addition, he steps up and takes more responsibilities as a travel
administrator in UMOJA. He has strong technical knowledge and he has
good attitude to utilized his time effectively so he is one of the assets to
OCHA. He also takes a logistician role in UMOJA to do goods receive.

Section 7 - End-of-Cycle Comments

Overall End-of-Cycle Rating and Comments
FRO Rating: A - Exceeds expectations
S/M:
FRO: Phyo is a good assets to Admin Unit. He does not limit his scope of
works. He is willing to learn new things including administrative functions.
Now he is taking additional responsibilities such as travel administrator
and low value good receipts administrator roles in UMOJA. He is
technically competent when it comes to ICT and if he can learn more on
administrative issues, one day he can become ICT/Admin officer.
I really appreciate Phyo's support not only to the admin team but also to
other units during the pandemic and also in this political crisis. He
focuses on his work and is never off track.

Section 8 - SRO End-of-Cycle Comments

SRO Comments Summary
I agree with the FRO evaluation of Phyo's work. He has been very supportive not only within his area
of responsibility but also supporting other functions during emergencies or when staffing coverage is
stretched. I have appreciated his flexibility. Phyo has provided excellent support through the
performance period, especially considering the added challenges of working remotely during COVID
and the instability in Yangon following the military coup.

Section 10 -Staff Member Final Comments

Staff Member Comments Summary
Thanks, Ma Nandar and Shelley, for always showing enthusiasm and being willing to jump in wherever
I need directions or guidance.

KO, Phyo Ko Performance Cycle: 2020 - 2021

Index: 71001771 Performance Period: 01/04/2020-31/03/2021
Page 10 of 11
I appreciate all the coaching, development, and mentoring opportunities you have kindly considered for
me (e.g. professional writing courses and UMOJA).
That kind of leadership helps me stay motivated and gives me good vibes to promote my professional
growth and career development.

Section 11
First Reporting Officer 30-05-2021
HNIN NANDAR HTUN

Second Reporting Officer 11-06-2021

Shelley CHEATHAM

Staff Member 15-06-2021

Phyo Ko KO

Audit History
Created By : Phyo Ko KO 06/10/2020 3:54:28AM
Last Modified By : Phyo Ko KO 15/06/2021 9:38:38AM
SM Acknowledged By : Phyo Ko KO 15/06/2021 9:38:38AM

KO, Phyo Ko Performance Cycle: 2020 - 2021

Index: 71001771 Performance Period: 01/04/2020-31/03/2021
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