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Critical factors that influence e - procurement implementation success in the public sector
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Kishor Vaidya, A. S. M. Sajeev and Guy Callender
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Article Publication date: 2 August 2011
E ‐ procurement implementation : a case of Malaysia government
Aini Aman and Hasmiah Kasimin
Many countries worldwide have identified e ‐ procurement as a priority of e ‐government agenda and have implemented, or are
in the process of implementing, e ‐ procurement …
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Abstract Details
Transforming Government: People, Process and
Policy, vol. 5 no. 4
Purpose
Type: Research Article
Many countries worldwide have identified e ‐ procurement as a DOI: https://doi.org/10.1108/17506161111173586
priority of e ‐government agenda and have implemented, or are (Digital
ISSN: 1750-6166
object
(International
in the process of implementing, e ‐ procurement systems. The identifier.)
Standard
purpose of this paper is to understand the challenges of e ‐ Keywords
Serial
procurement implementation in the government sector and Number.)
Malaysia Government policy
efforts taken to overcome the challenges, using a Malaysia
government case. Developing countries E‐procurement
System implementation
Design/methodology/approach
This study adopts a qualitative case study approach of an e ‐
procurement project, which is one of Malaysia's e ‐government
initiatives. Data were collected using a triangulation approach
that involved semi‐structured interviews, document reviews and
observation.
Findings
The theoretical framework draws on Croom and Brandon‐Jones
and was further developed during data analysis. Findings show
that challenges of e ‐ procurement implementation in
government sector are not only related to software integration,
data management and roll‐out strategy, but also to legal and
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https://www.emerald.com/insight/search?q=implementation+of+e+procurement&showAll=true&ipp=50 1/35
infrastructure, outsourcing contract and IT skills. Findings show

the importance of creating an IT facilities centre in rural areas
and working closely with a third‐party vendor for users' training
and skills development.
Research limitations/implications
The findings extend key issues of e ‐ procurement
implementation using a case study in the Malaysia government.
The paper highlights the need to understand challenges and
limitations faced by a developing countries such as Malaysia in
implementing e ‐government projects. The paper provides a
basis for further thought and analysis on important issues such
as lack of IT infrastructure and skills, as well as high dependency
on third‐party developers that needs to be overcome in order to
gain the impact of an e ‐ procurement system.
Practical implications
This paper has explored implementation issues of e ‐
procurement in government sectors, particularly in developing
countries, and hence provides guidelines for future
implementation strategy for system developers, government
officials and ministry.
Originality/value
Only limited studies examine the implementation issues of e ‐
procurement in the government sector, especially in developing
countries. While current studies focus more on the readiness of
implementing e ‐ procurement , this study posits to understand
the challenges faced by a developing country in e ‐ procurement
implementation .
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Article Publication date: 15 June 2020
The impact of e - procurement on institutional quality
Lela Mélon and Rok Spruk
Because of the renewed interest in public purchasing and the strategic use of public funds under the requirements of
sustainable development, the question arose once again…

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Abstract Details
Journal of Public Procurement, vol. 20 no. 4
Purpose Type: Research Article
DOI: https://doi.org/10.1108/JOPP-07-2019-0050
Because of the renewed interest in public purchasing and the (Digital
ISSN: 1535-0118
strategic use of public funds under the requirements of object
(International
identifier.)
Standard
sustainable development, the question arose once again as to Keywords
Serial
how to curb the fall of institutional quality once criteria other Number.)
E-procurement Public procurement
than price are inserted into the decision-making in public
purchasing. E - procurement has been repeatedly named as one Institutional quality C33 D73 D78
of the most efficient tools to that effect and the present paper
E02 H57
sets out to discover whether the implementation of e -
procurement in a particular country per se entails also higher
institutional quality, allowing for a wider implementation of
green and sustainable procurement at the national, regional
and municipal level without the fear of worsening the country’s
institutional quality. By analyzing the implementation of e -
procurement in Denmark, the Netherlands and in Portugal, this
paper aims to verify the hypothesis that the implementation of
e - procurement implies better institutions in terms of public
purchasing. As such, the conclusions will be used in further
research on the prerequisites for a successful implementation
of green public procurement across the European Union.
Gathering data on institutional quality of three early e -
procurement adopters (Denmark, the Netherlands and
Portugal) allows for comparison of institutional quality pre- and
post- e - procurement implementation . By using difference-in-
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differences comparison the paper seeks to answer the question

how doesmandatory e - procurement influence institutional
quality on the national level.
Findings
The paper finds that the reform is generally associated with a
relatively stronger control of corruption in the Netherlands and
Denmark, while a similar reform in Portugal failed to translate
into a stronger control of corruption. Furthermore, while using
the quality of regulation as a dependent variable, a positive and
robust effect on the quality of regulation in Denmark was
shown, while the quality of reputation in the Netherlands and
Portugal declined in the post-reform period, with the drop in the
quality of regulation in Portugal being considerably greater, a
two-fold higher amount than the estimated drop in the
Netherlands. The paper suggests that in spite of the same aims,
the reform yielded substantially different or even opposing
effects compared to Denmark.
By examining three examples of early adopters, further
research with broader impact is needed to deduce general
implications for e - procurement implementation . Furthermore,
implementation of e - procurement at the regional or local level
can also yield distinct results.
Social implications
Understanding the actual impact of e - procurement on
institutional quality is indispensable for further study on the
matter. The present study argues that e - procurement needs to
be accompanied by additional measures or variables to yield a
positive impact on institutional quality in public procurement .

Originality/value

As to originality, the present paper uses a law and economics
approach, originating or better said drawing motivation from
green public procurement concerns, trying to provide an insight
in terms of tools that can be used to eliminate concerns
regarding institutional quality when implementing green public
procurement practices.

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Article Publication date: 1 March 2005
Key issues in e - procurement : Procurement implementation and operation in the public sector
Simon R. Croom and Alistair Brandon-Jones
This paper presents the analysis from a study into the key lessons learned from e - procurement implementation across a range
of UK public sector organisations. The…

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This paper presents the analysis from a study into the key Type: Research Article
lessons learned from e - procurement implementation across a DOI: https://doi.org/10.1108/JOPP-05-03-2005-B004
(Digital
ISSN: 1535-0118
range of UK public sector organisations. The literature relating object
(International
to e - procurement implementation and operation is reviewed, identifier.)
Standard
identifying five main themes addressed by the current literature: Serial
Number.)
impact on cost efficiency; the impact on the form and nature of
supplier transaction; e - procurement system implementation ;
broader IT infrastructure issues; and the behavioural and
relational impact of eprocurement. The research carried out
was intended to explore the perceptions and reflections of both
'early' and 'late' adopters of e - procurement . Seven key lessons
are drawn from the study and presented here. We conclude by
proposing areas for further research, including the need for
research into failed eprocurement projects.
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Business‐to‐business e ‐ procurement : success factors and challenges to implementation
Rebecca Angeles and Ravi Nath
The paper seeks to pursue the understanding of current business‐to‐business e ‐ procurement practices by describing the
success factors and challenges to its implementation …

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Abstract Details
Supply Chain Management: An International Journal,
vol. 12 no. 2
Purpose
The paper seeks to pursue the understanding of current DOI: https://doi.org/10.1108/13598540710737299
business‐to‐business e ‐ procurement practices by describing (Digital
ISSN: 1359-8546
object
(International
the success factors and challenges to its implementation in the identifier.)
Standard
corporate setting. Keywords
Serial
Number.)
Business‐to‐business marketing
Procurement Electronic commerce
Members of the Institute for Supply Management and the
Council of Logistics Management were asked to respond to a Supply chain management
survey questionnaire. Factor analysis was used to analyze data
from valid responses received from 185 firms.
Findings

Factor analysis resulted in three e ‐ procurement success factors

(SF):supplier and contract management; end‐user behavior and
e ‐ procurement business processes; and information and e ‐
procurement infrastructure. Three challenge‐to‐
implementation factors (CIF) also emerged: lack of system
integration and standardization issues; immaturity of e ‐
procurement ‐based market services and end‐user resistance;
and maverick buying and difficulty in integrating e ‐commerce
with other systems.
A representative sampling design should be used in the future
to be able to make claims for generalizable results.
E ‐ procurement is a very important initiative with significant cost
savings potential for firms. This study's findings can guide
various stages of corporate implementation efforts.
Originality/value
This study fulfills the need for solid empirical findings on this
very important topic that has a direct impact on a firm's bottom
line. E ‐ procurement is still in the early stages of marketplace
deployment and guidance is still needed on how to do it right.

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The implementation of an E -reverse auction system in an italian health care organization1
Lelio Raffa and Gianluca Esposito
E - Procurement (EP) can be defined as using the Internet in the purchasing process (de Boer, Harink & Heijboer, 2002). This
paper focuses on the EP implementation process…

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Abstract Details
Support & Feedback  Journal of Public Procurement, vol. 6 no. 1/2 Manage cookies
E - Procurement (EP) can be defined as using the Internet in the Type: Research Article
purchasing process (de Boer, Harink & Heijboer, 2002). This DOI: https://doi.org/10.1108/JOPP-06-01-02-2006-
(Digital
B003
paper focuses on the EP implementation process. Such process object
ISSN: 1535-0118
is defined as the way new technologies are absorbed by identifier.)
(International
organizations and become part of their routines (Capaldo, Raffa Standard
Serial
& Zollo, 1994; Leonard-Barton, 1988; Leonard & Spring, 2002). Number.)
This paper illustrates the preliminary results of an explorative
study focused on the implementation process of an e -
procurement system in the Italian-public-health-care system.
Drawing on the ICT implementation process literature, this
research aims at contributing to the identification of a set of
conditions under which different EP forms appear appropriate
in different purchasing and organizational settings (Min & Galle,
1999; Emiliani, 2000).

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Article Publication date: 1 April 2002
Understanding the incremental nature of e - procurement implementation at the state and local
levels
Susan A. MacManus
Government’s e - procurement system has not caught on as rapidly as has e -Bay! This article examines the slow
implementation rate of public e - procurement systems. It…

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Abstract Details
Government’s e - procurement system has not caught on as Type: Research Article
rapidly as has e -Bay! This article examines the slow DOI: https://doi.org/10.1108/JOPP-02-01-2002-B001
(Digital
ISSN: 1535-0118
implementation rate of public e - procurement systems. It object
(International
challenges the notion that efficiency gains alone can entice identifier.)
Standard
governments to leave traditional procurement systems and Serial
Number.)
principles behind. Four traditional procurement principles are
reexamined to see whether they are deterrents to e -commerce:
(1) low bid wins and that’s a must; (2) separation between the
vendor and user is desirable to avoid claims of favoritism; (3)
fixed price and fixed term contracts are best for government;
and (4) open access is absolutely imperative in all situations. The
jury is still out as to whether the new commerce is contingent
upon a reformulation of these principles.

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The development of e ‐ procurement within the ICT manufacturing industry in Ireland
Paul O. Harrigan, Mary M. Boyd, Elaine Ramsey, Patrick Ibbotson and Muriel Bright
The purpose of this paper is to show that e ‐ procurement provides manufacturing firms with new and efficient solutions to
drive significant value into their business, yet…

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Abstract Details
Management Decision, vol. 46 no. 3
DOI: https://doi.org/10.1108/00251740810863906
The purpose of this paper is to show that e ‐ procurement (Digital
ISSN: 0025-1747
provides manufacturing firms with new and efficient solutions to object
(International
identifier.)
Standard
drive significant value into their business, yet generally the use Keywords
Serial
of internet technologies to accommodate e ‐ procurement Number.)
Support & Feedback  systems remains in a formative stage. Previous research tends Manage cookies
to focus on larger economies, so this paper provides a new Communication technologies

perspective by presenting evidence from the Irish ICT
manufacturing industry. Manufacturing industries Procurement
Electronic commerce Ireland

The research locale is justified on the basis that the ICT
manufacturing sector has a greater propensity to adopt
technologies such as e ‐ procurement . In addition, by conducting
the research in a small peripheral economy, a gap in the
knowledge base is being addressed. The exploratory research
adopted a quantitative methodology with a questionnaire
instrument being employed to investigate various e ‐
procurement activities within a sample of top performing ICT
manufacturing firms.
Findings
Findings show that e ‐ procurement is developing as a function.
Significant benefits are reported, including streamlined business
processes and reduced business costs. Difficulties associated
with implementation are minimal, but focus on integration
issues.
Limitations of small sample size negate the ability to generalise.
Thus a larger scale comparative study has been initiated to
investigate e ‐ procurement more extensively in the ICT and
other industry settings in Ireland.
It is concluded that to further the integration of e ‐ procurement
, organisations should develop a dual focus on technical and
people issues to instil a culture of staff development and
continuous improvement.

Originality/value

This paper addresses a gap in knowledge by investigating e ‐
procurement in the top performing firms in Ireland's ICT
manufacturing sector. A picture is provided of e ‐ procurement
development in a peripheral economy and the foundation has
been laid for more extensive research in the future.
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Making e - procurement work in a decentralized procurement system: A comparison of three

Indonesian cities
Achmad Nurmandi and Sunhyuk Kim
– The purpose of this paper is to investigate the implementation of initiative e - procurement in decentralized system
on Indonesia’s local government system.

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Abstract Details
International Journal of Public Sector Management,
vol. 28 no. 3
Purpose
The purpose of this paper is to investigate the implementation DOI: https://doi.org/10.1108/IJPSM-03-2015-0035
of initiative e - procurement in decentralized system on (Digital
ISSN: 0951-3558
object
(International
Indonesia’s local government system. identifier.)
Standard
Keywords
Serial
Design/methodology/approach Number.)
Corruption Institutionalization
The authors combine quantitative and qualitative methods. The
e-Procurement
central finding of this research is that human resources are the
pivotal factors that determine the performance of local e - Local procurement governance
procurement in three cities. This research focusses on three
local governments in Indonesia – Yogyakarta City, Tangerang
City, and Kutaikartanegara Regency.
Findings
The central finding of this research is that human resources are

the pivotal factors that determine the performance of local e -
procurement in three cities. However, Tangerang City is going
institutionalization phase in e - procurement initiative to ensure
its sound local regulation.
There are several limitations to this study including the recent
nature of decentralized procurement in Indonesia, limited
standardized and disaggregated data on local government
procurement expenditures and performance.
The study recommends that human resources management in
procurement needs to be addressed by both local and central
government.
Originality/value
e - Procurement is an important instrument for preventing
corruption in goods and services procurement . Indonesia has
been implementing an e - procurement policy since 2008 based
on a Presidential Decree. The president has issued annual
orders (presidential instructions), and all central ministries and
local governments have been required to comply with them to
obtain their budget through the e - procurement system.
However, as of 2012 fiscal year, only around 10.26 percent of
the central government institution procurement budget and 10
percent of the local government procurement budget in
Indonesia went through the e - procurement system, with wide
variations among cities.

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Exploring the business case for e ‐ procurement
Alan Smart
Although e ‐ procurement has been adopted in many industries, the business case for this technology has only partially been
explored in the literature. This paper aims to…

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Abstract Details
International Journal of Physical Distribution &
Logistics Management, vol. 40 no. 3
Purpose
Although e ‐ procurement has been adopted in many industries, DOI: https://doi.org/10.1108/09600031011035083
the business case for this technology has only partially been (Digital
ISSN: 0960-0035
object
(International
explored in the literature. This paper aims to investigate, identifier.)
Standard
through a case study approach, the extent of the business case Keywords
Serial
developed for e ‐ procurement adoption in three Number.)
Procurement Electronic commerce
implementations .
Purchasing Communication technologies
The paper employs a case study method and examines three
industrial firms through in‐depth interviews with managers
involved in the projects. The cases were presented and explored
individually, followed by identification of relevant drivers and
problem factors.
Findings
The research identifies 18 drivers which can form the basis of a
business case for e ‐ procurement . A further 17 problem factors
are presented, which have the potential to militate the original
case. It is apparent that the firms involved only developed a
limited case for adoption and that there is a significant element
of faith that the eventual results will justify the investment.
A framework of the business drivers for e ‐ procurement is
introduced, in the form of a multi‐attribute hierarchy. This
Support & Feedback  framework can assist managers to classify relevant issues in Manage cookies
assessing and developing the case for e ‐ procurement adoption.
Originality/value
Whilst the literature offers theoretical benefits for e ‐
procurement , the paper provides managers and researchers
with empirical evidence of the drivers for this technology and of
the problems encountered in implementation .

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E - Procurement : Myth or Reality
Clifford McCue and Alexandru V. Roman
Governments across the globe appear to identify and tout technology as a way to transform how they govern. Public
procurement is at the forefront of most reform efforts…

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Governments across the globe appear to identify and tout Type: Research Article
technology as a way to transform how they govern. Public DOI: https://doi.org/10.1108/JOPP-12-02-2012-B003
(Digital
procurement is at the forefront of most reform efforts given ISSN: 1535-0118

object
(International
that it plays a significant role in promoting accountability and identifier.)
Standard

transparency. This study relies on survey data of procurement Serial
Number.)
professionals to delineate the current status of eprocurement
implementation in United States and Canada. Findings suggest
that digitalized public procurement has not yet led to significant
transformative changes. Unsuitability of software platforms,
organizational resistance, lack of strategic systemsʼ integration
and failure to involve public procurement professionals in the
design of e - procurement systems were identified as the
primary obstacles of effectively implementing digital
procurement . These findings suggest that in order to capitalize
on the potentially transformative nature of ICT in procurement ,
policymakers, system designers, and procurement professionals
must take an active role in both the design of the software and
its adoption across political, institutional and behavioral
domains.

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Public policy and financial management through eprocurement: A practice oriented normative
model for maximizing transformative impacts
Alexandru V. Roman
Scholars have suggested that the current dynamics within the provision of public services have shaped traditional
administration into governance by contract. Under such…

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Scholars have suggested that the current dynamics within the Type: Research Article
provision of public services have shaped traditional DOI: https://doi.org/10.1108/JOPP-13-03-2013-B004
(Digital
ISSN: 1535-0118
administration into governance by contract. Under such object
(International
conditions, restructuring public procurement , specifically within identifier.)
Standard
the technological capabilities available within e - procurement , Serial
Number.)
has often been associated with manifold positive financial and
Support & Feedback  policy outcomes. The supposed benefits of digitalizing public Manage cookies
procurement are legion, yet they are often assumed and rarely
grounded in hard evidence. Based on the results of a survey of
procurement specialists (n=499), this article suggests that in its
current form e - procurement adoption is failing to uphold the
transformative benefits that it is regularly attributed within
popular discourse. An extensive literature review is undertaken
in order to construct practical understandings of the factors
that could explain the rather disappointing early developments.
The paper offers a practice oriented normative model that
would increase the probability of achieving transformative
dynamics as a result of e - procurement adoption.

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Successful use of e ‐ procurement in supply chains
Thomas Puschmann and Rainer Alt
Electronic support of internal supply chains for direct or production goods has been a major element during the
implementation of enterprise resource planning (ERP…

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Abstract Details

vol. 10 no. 2

Purpose
Electronic support of internal supply chains for direct or DOI: https://doi.org/10.1108/13598540510589197
production goods has been a major element during the (Digital
ISSN: 1359-8546
object
(International
implementation of enterprise resource planning (ERP) systems identifier.)
Standard
that has taken place since the late 1980s. However, supply Keywords
Serial
chains to indirect material suppliers were not usually included Number.)
Procurement Communication technologies
due to low transaction volumes, low product values and low
strategic importance of these goods. Dedicated information Supply chain management Benchmarking
systems for streamlining indirect goods supply chains have
Critical success factors
emerged since the late 1990s and subsequently have faced a
broad diffusion in practice. The concept of these e ‐
procurement solutions has also been described broadly in the
literature. However, studies on how companies use these e ‐
procurement solutions and what factors are critical to their
implementation are only emerging. This research aims to
explore the introduction of e ‐ procurement systems and their
contribution to the management of indirect goods supply chain.
Chooses a two‐part qualitative approach. First, summarizes the
results of a benchmarking study that was conducted by a
consortium of 12 multinational companies. During the
benchmarking process 120 questionnaires were distributed, ten
phone‐based interviews were conducted, and finally five
successful practice companies were selected and analyzed in
detail. Second, draws together the success factors identified in
the benchmarking study and maps them against the successful
practice companies.
Findings
Although e ‐ procurement has substantially streamlined the
procurement and coordination processes for indirect goods,
many companies operate multiple e ‐ procurement solutions.
For integrated procurement solutions, the paper recognizes the
need of an overall procurement strategy and organization, an
alignment of various e ‐ procurement solutions along the
procurement process and the need for integrated system
architectures. Companies also have to realize that a no
standardized e ‐ procurement solutions exists and that
important success factors are “non‐technical” in nature.
Originality/value
This paper presents a first step towards a systematic analysis of
factors that may guide companies in the implementation of e ‐
procurement solutions. Besides providing a direct contribution
to the project work in companies it may stimulate further

research in e ‐ procurement success factors.

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Article Publication date: 27 July 2010
Analysing B2B electronic procurement benefits: information systems perspective
Wojciech Piotrowicz and Zahir Irani
This paper aims to present electronic procurement benefits identified in four case companies from the information
technology (IT), hi‐tech sector.

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Abstract Details
Journal of Enterprise Information Management,
vol. 23 no. 4
Purpose
This paper aims to present electronic procurement benefits DOI: https://doi.org/10.1108/17410391011061816
identified in four case companies from the information (Digital
ISSN: 1741-0398
object
(International
technology (IT), hi‐tech sector. identifier.)
Standard
Keywords
Serial
Internet Procurement

Multi‐case study design was applied. The benefits reported in
Communication technologies
the companies were analysed and classified according to

taxonomies from the information systems discipline. Finally, a Information systems Benefits
new benefits classification was proposed. The framework was
developed based on information systems literature.
Findings
The research confirmed difficulties with benefits evaluation, as,
apart from operational benefits, non‐financial, intangible
benefits at strategic level were also identified. Traditional
evaluation methods are unable to capture all benefits
categories, especially at strategic level. New taxonomy was
created, which allows evaluation of the complex e ‐
procurement impact. In the proposed taxonomy, e ‐
procurement benefits are classified according to their level
(operational, tactical, strategic), area of impact, applying
scorecard dimensions (customer, process, financial, learning and
growth). In addition the benefits characteristic is captured
(tangible, intangible, financial and non‐financial).
Research is based on four case studies only. Findings are
specific to case companies and the environment in which they
operate. The framework should be tested further in different
contexts.
The new taxonomy allows evaluation of the complex e ‐
procurement impact, demonstrating that benefits achieved do
not concern merely the financial impact. The framework can be
applied to preparing new systems implementation as well as to
evaluating existing systems.
Originality/value
The paper applies information systems frameworks to the
electronic procurement field, which allows one to look at e ‐
procurement systems considering its complex impact. The
framework can also be used to evaluate different systems, not
simply e ‐ procurement .

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Article Publication date: 14 October 2014
Introducing a disruptive service innovation: a national dilemma in E - Procurement
Juan Carlos Barahona and Andrey M. Elizondo

The purpose of this paper is to illustrate a unique opportunity to analyze the implications of two different approaches to
develop and deploy a national public electronic…

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Management Decision, vol. 52 no. 9
DOI: https://doi.org/10.1108/MD-09-2013-0497
The purpose of this paper is to illustrate a unique opportunity (Digital
ISSN: 0025-1747
to analyze the implications of two different approaches to object
(International
identifier.)
Standard
develop and deploy a national public electronic procurement Keywords
Serial
system. Number.)
E-Government Task complexity
Design/methodology/approach E-Procurement Public sector innovation

The authors used multiple data collection methods. The data
Managerial decisions
were collected from 2009 to 2013 from primary sources,
studies, consulting work, seminars, official documents and the National public E-Procurement systems
written press. The structure includes a teaching case, a teaching
note and a discussion on the potential of case research as a
powerful method to elicit valuable insights and knowledge
creation.
Findings
The research shows that literature on E - Procurement and E -
Government is oblivious to the disruptive character of this

technology in public administration. This case allows the
discussion on the consequences of this omission for the

success of E - Procurement implementations . Lessons drawn
are extendable to other E -Government ventures.
Despite multiple stakeholder views and a long and difficult
debate among different technical platforms, the underlying
problem remains unnoticed. The authors show that decisions on
E - Procurement implementations should also consider
organizational design and adoption of innovation strategies. By
re-framing the problem, much of the complexity of the decision
disappears.
Originality/value
Many nations around the world are developing or revamping
their National Public E - Procurement Systems, this parsimonious
account of a complex decision allows for the exploration and
discussion of the various complexities surrounding
technological innovations in public management and brings light
to a critical and mostly ignore success factor associated with the
choice on the implementation and operational model.

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The e - procurement experience in italian universities
Paolo Barbieri and Andrea Zanoni
This study focuses on the main problems of the design and implementation of e - procurement in Italian Universities. We look
at the main features of e - procurement in a…

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DOI: https://doi.org/10.1108/JOPP-05-03-2005-B002
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ISSN: 1535-0118
This study focuses on the main problems of the design and (International
object
identifier.)
Standard
implementation of e - procurement in Italian Universities. We Serial
look at the main features of e - procurement in a university Number.)
environment, through an analysis of various documents and
reports, together with interviews with some of the key actors
involved. The most important aspects of its adoption and the
consequences for process management and organization itself
are highlighted. The results of those phases of the project that
have already been implemented (the "pilot projects") are
discussed. We conclude by drawing up an overall assessment of
the actual status of the project.

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An organizational perspective on the implementation of strategic goals in public procurement
Andreas H. Glas, Markus Schaupp and Michael Essig
In the EU and especially in Germany, public procurement is bound to a tight legislation that also sets and enforces strategic
goals such as innovation or sustainability…

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

In the EU and especially in Germany, public procurement is Type: Research Article
bound to a tight legislation that also sets and enforces strategic DOI: https://doi.org/10.1108/JOPP-17-04-2017-B004
(Digital
ISSN: 1535-0118
goals such as innovation or sustainability. The purpose of this object
(International
paper is to analyze whether different archetypes of public identifier.)
Standard
procurement organizations (centralized or decentralized; state- Serial
Number.)
level or local-level) perceive and implement strategic goals
differently. A survey with data from 104 entities is used for this
purpose. The findings reveal that the implementation of
strategy is different in centralized or state-level organizations
compared with decentralized or local organizations. Centralized
organizations give goals such as innovation, transparency, and
sustainability a high priority, while local ones highlight regional
development and SME support

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Article Publication date: 25 January 2008
Using e ‐ procurement applications to achieve integration: what role does firm size play?
Dawn H. Pearcy and Larry C. Giunipero
The purpose of this research is to empirically investigate the role of firm size in the use of e ‐ procurement applications that
vary in their ability to facilitate supply…

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vol. 13 no. 1
Purpose
The purpose of this research is to empirically investigate the DOI: https://doi.org/10.1108/13598540810850292
role of firm size in the use of e ‐ procurement applications that (Digital
ISSN: 1359-8546
object
(International
vary in their ability to facilitate supply chain integration. identifier.)
Standard
Keywords
Serial
Procurement Supply chain management
The sample was drawn from members of the Institute for
Companies Electronic commerce
Supply Management (ISM). Purchasing professionals employed
in 33 different industries completed a self‐administered
Support & Feedback  questionnaire. Manage cookies
Findings
A total of 128 useable surveys were received. The data revealed
a significant relationship between firm size and e ‐ procurement
application. Specifically, larger firms were more likely to use
integrative types of e ‐ procurement .
The study was limited in that it excluded purchasing
professionals employed in the service sector. In addition, it only
focused on the relationship between a single variable and e ‐
procurement application.
This research provides support for studies that suggest that firm
size is related to IT use. In addition, it tests the framework
developed in a previous research study conducted on supply
chain IT. Finally, previous research has linked supply chain
process integration with operational agility, lower costs, superior
product/service design, and enhanced profitability. The findings
of this research might prompt decision‐makers to ask
themselves if their firms forgo such potential benefits when
integrative forms of e ‐ procurement are not used.
Originality/value
This research contributes to the understanding of an emerging
phenomenon by investigating firm size as an explanatory
variable in the e ‐ procurement application decision. In addition,
evidence is still lacking with regard to the prevalence of actual
implementation of e ‐ procurement in firms. This study
examines actual usage of 13 different e ‐ procurement
applications across various industries. Finally, this research
focuses on the use of e ‐ procurement in achieving integration.
This is important to practitioners, as effective supply chain

integration has been linked to enhanced business performance.

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P-card utilization in municipal government: advantages and concerns

John L. Daly and Michael A. Buehner
P-card (i. e ., procurement card) programs have been praised as innovative means for procurement systems to save fiscal
resources for municipal government while granting…

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P-card (i. e ., procurement card) programs have been praised as Type: Research Article
innovative means for procurement systems to save fiscal DOI: https://doi.org/10.1108/JOPP-03-01-2003-B004
(Digital
ISSN: 1535-0118
resources for municipal government while granting greater object
(International
purchasing discretion for departmental endusers. Using identifier.)
Standard
Hillsborough County (Tampa), Florida as a case study, the Serial
Number.)
authors identify four critical factors that influence the successful
implementation of municipal P-card systems. In the final
analysis, the authors suggest that the distinction between
organizational success and failure for these programs is likely to
be a factor of organizational commitment more than technical
capacity.

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Article Publication date: 1 December 2003
E ‐service: enhancing internal customer service through e ‐ procurement
Simon Croom and Robert Johnston
E ‐business developments represent a significant step in the evolution of inter‐organisational systems (IOS). Their impact on
external supply chains is a major area of …
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Abstract Details
International Journal of Service Industry Management,
vol. 14 no. 5
E ‐business developments represent a significant step in the
evolution of inter‐organisational systems (IOS). Their impact on
DOI: https://doi.org/10.1108/09564230310500219
external supply chains is a major area of discussion and analysis (Digital
ISSN: 0956-4233
in the literature, principally examining issues of governance object
(International
identifier.)
Standard
structure and process efficiencies. This paper, however, Keywords
Serial
addresses issues relating to the impact of e ‐business Number.)
Customer service management
developments on internal customer service with a focus on
electronic procurement introduction – in other words it Procurement Business performance
concentrates on the intra‐organisational system dynamics of e ‐
Business support services
business. The procurement process is the basis for one of the
primary internal customer‐provider interfaces and thus presents Organization and methods
a valid and useful domain of study in internal customer service.
In contributing to the emerging e ‐service field the article first
contends that much of the recent research into e ‐service has
taken a primarily external customer focus. However, reports
suggest that the potential of e ‐business comes from
applications both within and between businesses. Consequently,
this paper focuses on the findings relating to internal e ‐service
obtained from an extensive, primarily qualitative and
exploratory, research programme incorporating 97
organisations. The article concludes that internal customer
satisfaction is central to the success of e ‐ procurement
deployment and is a significant determinant of the cost benefits
to be gained from its adoption.
srettam noinipo ruoY

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Factors influencing E - procurement usage
Ken Dooley and Sharon Purchase
Research indicates that e - procurement is being implemented slowly in many organizations, especially government
organizations. This article investigates positive factors…

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Journal of Public Procurement, vol. 6 no. 1/2
Research indicates that e - procurement is being implemented Type: Research Article
slowly in many organizations, especially government DOI: https://doi.org/10.1108/JOPP-06-01-02-2006-

(Digital
B002
organizations. This article investigates positive factors object
ISSN: 1535-0118
influencing e - procurement intentions within semi-government identifier.)
(International
organizations. A web-based survey was carried out on Australian Standard
Serial
government purchasing professional's perspectives of e - Number.)
procurement . Findings from a multiple regression analysis
indicate that suppliers' participation, internal managerial
support and the perceived benefits gained through
implementation all influence e - procurement intentions.

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A model to measure e - procurement impacts on organizational performance
Francesco Gardenal
This paper presents a model for Public Contracting Authorities to quantify procurement performance benefits that can be
achieved by adopting e - procurement . It has been…

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This paper presents a model for Public Contracting Authorities Type: Research Article
to quantify procurement performance benefits that can be DOI: https://doi.org/10.1108/JOPP-13-02-2013-B003
(Digital
ISSN: 1535-0118
achieved by adopting e - procurement . It has been found that e - object
(International
procurement could generate positive impacts, especially on the identifier.)
Standard
efficiency, effectiveness, dematerialization, competitiveness and Serial
Number.)
transparency impact dimensions. Adopting e - procurement in
the public sector is far more than just a technological challenge;
it embodies a large scale change management effort to create a
more efficient procurement culture. Using the performance
measurement approach herewith presented helps to tackle this
challenge, stimulating the effective use of e - procurement
solutions. Measuring how eprocurement is contributing to
optimize public expenditure by increasing organizational
performances; can help to overcome the resistance to change.
Plus, this model can be used to strengthen stakeholder
accountability of both Contracting Authorities and public e -
procurement service providers. The model has been
consistently tested over the last four years with satisfactory
results confirming the hypothesis; the case study is herewith
exposed. The model can be applied in different context,
therefore method and practical recommendations are also
provided.

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Institutional responses to electronic procurement in the public sector
Neil F. Doherty, Danny J. McConnell and Fiona Ellis‐Chadwick
The primary aim of the research presented in this paper is to address the gap in the literature with regard to the factors that
affect the uptake and application of e �…

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vol. 26 no. 6
Purpose
The primary aim of the research presented in this paper is to DOI: https://doi.org/10.1108/IJPSM-04-2012-0048
address the gap in the literature with regard to the factors that (Digital
ISSN: 0951-3558
object
(International
affect the uptake and application of e ‐ procurement within the identifier.)
Standard
public sector. Keywords
Serial
Number.)
Electronic procurement Public sector
Institutional theory Case studies
This analysis was achieved through five in‐depth case studies –
based upon extensive interviews, observation and Public sector organizations
documentation reviews ‐ conducted within central and local
government organisations. Public procurement E‐government
Findings
The study shows that despite being very different in terms of
their form and function, each of the five case study
organisations had achieved similar levels of progress in terms
of their adoption of e ‐ procurement technologies. In short
every organisation had already adopted BACS, all five were also
actively planning to implement: e ‐tendering; e ‐award; e ‐
contract and e ‐catalogue systems, but none had any intention
of adopting e ‐marketplaces or e ‐auctions.
Research limitation/implications
The results of this study will help individual organisations to
better understand their current situations and the barriers that
Support & Feedback  will need to be overcome before they can significantly expand Manage cookies
their adoption of e ‐ procurement technologies.
Originality/value
In addition to presenting one of the first detailed studies of the
adoption of e ‐ procurement technologies, this study also breaks
new ground through its use of the lens of “Institutional theory”
to help interpret the findings.

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The growth of e - procurement in american state governments: A model and empirical evidence
Christopher G. Reddick
This article examines the development of the Internet and electronic procurement or e - procurement in American state
governments. I am interested in discerning the extent of …

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This article examines the development of the Internet and Type: Research Article
electronic procurement or e - procurement in American state DOI: https://doi.org/10.1108/JOPP-04-02-2004-B001
(Digital
ISSN: 1535-0118
governments. I am interested in discerning the extent of

object
(International
adoption of e - procurement , especially as it relates to the use identifier.)
Standard

of the Internet in the procurement function. Specifically, Serial
Number.)
eprocurement is examined with data from a national survey of
state procurement officers. The first part of this article
demonstrates an e -government growth model as a way of
modeling the development of e - procurement . The second part
examines the existing literature on e - procurement
development and challenges associated with its implementation
. The third part constructs an eprocurement index, which
measures the adoption rate of electronic procurement in each
of the states. This e - procurement index is tested against
management, organizational, and economic predictor variables.
The results of the eprocurement model indicated positive
support for electronic procurement on state management
capacity and IT management capacity, indicating that high
performing management is a critical catalyst for e - procurement
development.

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Using Electronic Procurement to Facilitate Supply Chain Integration: An Exploratory Study of

US‐based Firms
Dawn H. Pearcy, Delvon B. Parker and Larry C. Giunipero
With ever‐increasing competitive pressures, growing numbers of firms use electronic procurement ( e ‐ procurement ) in an
attempt to reduce costs and increase profitability…

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American Journal of Business, vol. 23 no. 1
With ever‐increasing competitive pressures, growing numbers Type: Research Article
of firms use electronic procurement ( e ‐ procurement ) in an DOI: https://doi.org/10.1108/19355181200800002
(Digital
ISSN: 1935-5181
attempt to reduce costs and increase profitability. Academicians object
(International
and practitioners alike agree that one of the most important identifier.)
Standard
Keywords
Serial
benefits of e ‐ procurement is its ability to facilitate integration
Number.)
Support & Feedback  within the firm and across the supply chain. However, there is Manage cookies
much to be discovered about the prevalence of actual Electronic procurement

implementation of e ‐ procurement . The purpose of this study
is to empirically examine the extent to which firms operating in Supply chain management
diverse industries use nine different e ‐ procurement tools that
Supply chain integration
differ in their ability to facilitate supply chain integration. The
survey data were provided by a sample of 142 members of the
Institute for Supply Management (ISM). Factor analysis revealed
that the group of nine e ‐ procurement tools could be
categorized into two types: basic, single‐process tools and
integrative tools. A t‐test of the mean differences between each
type of e ‐ procurement tool revealed that firms used basic,
single‐process tools to a greater extent than they used
integrative forms of e ‐ procurement . To further explore firms’
use of e ‐ procurement , we attempted to ascertain whether the
industry in which a firm operates impacts use. Logistic
regression revealed that firm sector has an effect on the use of
integrative eprocurement tools, with firms operating in the
petroleum and the transportation equipment sectors being less
likely to use them than their manufacturing counterparts. These
findings are important, as previous research indicates that
effective supply chain integration is associated with
improvements in production planning, inventory management,
distribution, and overall supply chain performance.

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E - procurement as the ict innovation in the public services management: Case of slovakia
Maria Murray Svidronova and Tomas Mikus
Information and communications technology (ICT) has enabled the creation of tools to organize, transmit, store and act on
information in digital form in new ways (Atkinson…
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Information and communications technology (ICT) has enabled Type: Research Article
the creation of tools to organize, transmit, store and act on DOI: https://doi.org/10.1108/JOPP-15-03-2015-B003
(Digital
ISSN: 1535-0118
information in digital form in new ways (Atkinson - McKay, 2007). object
(International
Combined with the reforms of government and public identifier.)
Standard
administration in the spirit of New Public Management, many Serial
Number.)
innovations are driven by ICT in the public sector. In this paper
we focus on several ICT driven innovations from the perspective
of e - procurement in the conditions in Slovakia. E - procurement
carries out a number of stages of the procurement process,
including search, sourcing, negotiation, ordering, receipt and
post-purchase review. Thus it contributes to a more transparent
and competitive environment in which government has to
operate. We confront these theoretical presumptions in the
analysis of selected cases of e - procurement use in Slovakia.

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Impact of professionalism of workplace learning support team on learning outcome
Nripendra Kumar and Kunal K. Ganguly
This study aims to understand the impact of professionalism (PR) of the workplace learning support team on learning
outcomes. The context of this study is an e - procurement …

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Journal of Workplace Learning, vol. 33 no. 4
This study aims to understand the impact of professionalism DOI: https://doi.org/10.1108/JWL-04-2020-0067
(Digital
(PR) of the workplace learning support team on learning ISSN: 1366-5626
object
(International
outcomes. The context of this study is an e - procurement identifier.)
Standard
system implementation . Management provides initial formal
Keywords
Serial
Number.)
Workplace learning Professionalism
training (TR) to potential users of the system and also arranges
informal learning support by deploying the support team for e-procurement Perceived ease of use
technical guidance/resolving issues on day-to-day basis for
successful implementation . Learning outcome has been Learning outcome
measured in terms of perceived ease of use (PEU) by
employees and also in terms of the actual use (AU) of the
system. This study also explores the role of timely and
appropriate initial TR on learning outcomes.
An empirical study has been conducted by collecting survey data
from 167 employees using an e - procurement system from
India. SPSS 22.0 with add-in Process Macro v3.4 developed by
Hayes has been used for statistical analysis.
Findings
The results indicate that the PR of the workplace learning
support team positively influences employee’s PEU of the
system and also the final required outcome in terms of the AU
of the system. This study also found that the employee’s PEU of
the system mediates the relationship between the PR of the
workplace learning support team and the AU of the system. The
result also indicates that higher is the user perception of the
appropriateness of initial TR, higher is the effect of PR of the
workplace learning team on user learning outcome.

Originality/value

This study is an attempt to investigate the unexplored aspect of
workplace learning. This paper contributes by studying for the
first time, the impact of PR of the workplace learning support
team and appropriate initial TR in enhancing the learning
outcome in the context of e - procurement implementation .

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Article Publication date: 11 October 2018
Moving to e -bidding: Examining the changes in the bidding process and the bid mark-up
decisions of Thai contractors
Djoen San Santoso and Nuttapon Bourpanus
This study aims to examine the influences of shifting the bidding system of Thai public infrastructure projects from e -
auction to e -bidding.

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Journal of Financial Management of Property and
Construction, vol. 24 no. 1
Purpose
This study aims to examine the influences of shifting the bidding DOI: https://doi.org/10.1108/JFMPC-05-2018-0025
system of Thai public infrastructure projects from e -auction to (Digital
ISSN: 1366-4387
object
(International
e -bidding. identifier.)
Standard
Keywords
Serial
Bidding Contractors
A questionnaire survey was conducted with owners or senior
Public construction project
managers with direct responsibility in deciding the mark-up of
72 small and medium-sized contractor firms. Five senior Tendering and procurement
professionals were interviewed to provide insights into and to
strengthen the discussion of the findings. The Wilcoxon test was Transparency in public procurement
applied to analyze the difference in the importance of the
factors between e -auction and e -bidding.
Findings
The results revealed a shift in the importance of the factors,

from those related to the financial aspects in the e -auction to
the situational aspects in the e -bidding. The comparison test
results also suggested that the majority of factors become
significantly less important in the e -bidding system, with
“identity of competitors” and “general expense of the bidding
process” having the most apparent mean differences. The
interview results supported by data on winning prices and
estimations strongly indicated that bid collusions likely exist in
the e -auction. By shifting to e -bidding, the data also show that
the Thai Government can save public money in its infrastructure
project development.
Originality/value
The study provides an analysis from the perspectives of
contractor firms on how e -auction and e -bidding options
influence bid mark-up decisions. Many studies have focused on
the issues and advantages provided by the e - procurement
mainly from the owner (government)’s perspective but how the
change influences the contractor’s attitude has been less
explored.

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Procurement issues in Malaysia
Wee Shu Hui, Radiah Othman, Normah Hj Omar, Rashidah Abdul Rahman and Nurul Husna Haron
This study was undertaken with the aim of surveying the perception of the two main stakeholders in procurement system; the
contractors and the procurement officers on…

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Abstract Details
vol. 24 no. 6
Purpose
This study was undertaken with the aim of surveying the DOI: https://doi.org/10.1108/09513551111163666
perception of the two main stakeholders in procurement (Digital
ISSN: 0951-3558
object
(International
system; the contractors and the procurement officers on issues identifier.)
Standard
such as accountability, transparency, corruption, integrity and Keywords
Serial
cronyism pertaining to the public procurement system in Number.)
Malaysia Public procurement
Malaysia.
Public sector management Accountability
Interviews were conducted over a nine‐month period in 2007 to
gauge the perception of the procurement officers and
contractors on procurement issues in Malaysia. The interview
data were then transcribed and grouped according to six main
themes; transparency, procurement policies and procedures
and its implementation , personnel involved in the procurement
system, estimation/budget/pricing, professionalism and ethics
and timeliness.
Findings
One of the common complaints made by the contractors was
prevalence of interference from outside parties and cronyism,
which affects the awarding of contracts. The procurement
officers were blamed for malpractice and non‐compliance to the
policies and procedures of the procurement system.
The paper deals with sensitive issues and takes several months
to successfully gather respondents who willing to give feedback
on their experience with the procurement system. The data are
first hand information and are carefully transcribed and
categorized into categories to help better understanding of the
issues raised by the respondents.
Originality/value
The paper deals with sensitive issues and takes several months
to successfully gather respondents who willing to give feedback
on their experience with the procurement system. The data are
first hand information and are carefully transcribed and
categorized into categories to help better understanding of the
issues raised by the respondents and the private sector.

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E - procurement management in state governments: Diffusion of e - procurement practices and its

determinants
M. Jae Moon
State governments have begun to introduce various eprocurement tools to improve inefficient and ineffective procurement
management; however, few empirical studies have…

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State governments have begun to introduce various Type: Research Article
eprocurement tools to improve inefficient and ineffective DOI: https://doi.org/10.1108/JOPP-05-01-2005-B003
(Digital
ISSN: 1535-0118
procurement management; however, few empirical studies have

object
(International
documented the diffusion of e - procurement . This study uses identifier.)
Standard

data collected from state procurement agencies to examine Serial
Number.)
which e - procurement tools state governments are using as well
as to explore what factors affect the adoption of these tools.
This study confirms that simple innovations are more rapidly
diffused than those that are technically or legally complex. State
governments that are more likely to adopt e - procurement tools
tend to be larger, managerially innovative, and to have a strong
centralized procurement office. Overall, e - procurement is
promising technology, but managerial and technical challenges
still remain.

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E ‐ procurement and supply chain performance
Hsin Hsin Chang, Yao‐Chuan Tsai and Che‐Hao Hsu
The aim of this study is to discuss the relationship between e ‐ procurement and supply chain performance.
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Predicting e ‐ procurement adoption in a developing country: An empirical integration of

technology acceptance model and theory of planned behaviour
Mohamed Gamal Aboelmaged
The purpose of this paper is to predict e ‐ procurement adoption through integrating the constructs of the
technology acceptance model and the theory of planned behaviour.

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Industrial Management & Data Systems, vol. 110 no. 3
DOI: https://doi.org/10.1108/02635571011030042
The purpose of this paper is to predict e ‐ procurement (Digital
ISSN: 0263-5577
adoption through integrating the constructs of the technology object
(International
identifier.)
Standard
acceptance model and the theory of planned behaviour. Keywords
Serial
Number.)
Procurement United Arab Emirates
A structural equation modelling is conducted through the Communication technologies
analysis of 316 usable questionnaires.
Supplier relations
Findings
The results show that the proposed model has good
explanatory power and confirms its robustness, with a
reasonably strong empirical support, in predicting users'
intentions to use e ‐ procurement technology. Behavioural
intention toward e ‐ procurement technology is mainly
determined by user's attitude and additionally influenced by
perceived usefulness and subjective norm.
The paper provides procurement system developers and
managers with a useful adoption model that demonstrates the
significance of perceived usefulness of e ‐ procurement system
in influencing the adoption decision. This highlights the

importance of maximizing the benefits of e ‐ procurement
system for potential users to facilitate the adoption process.

Social implications
System developers and procurement managers should also
consider the role of social influences, such as these from supply
chain partners, in the adoption process and how such influences
may facilitate or inhibit e ‐ procurement adoption process.
Originality/value
The paper is the first study that examines e ‐ procurement
adoption in the United Arab Emirates. Also, the findings allow us
to understand the importance of both technology‐related
aspects and social influence in e ‐ procurement adoption.

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Use of e - procurement in turkey’s public health sector
Umit Alsac
Health sector is one of the most important sectors when the size of spending and the number of people and organizations
involved are considered. An important…

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Health sector is one of the most important sectors when the Type: Research Article
size of spending and the number of people and organizations DOI: https://doi.org/10.1108/JOPP-07-03-2007-B002
(Digital
ISSN: 1535-0118
involved are considered. An important characteristic of this object
(International
sector is the dominance of governments as health care identifier.)
Standard
providers and/or financers. This fact has important Serial
Number.)
procurement policy implications. This paper gives a detailed
overview of the health sector in Turkey and issues surrounding
public procurement in this sector. It presents a model for
implementation of eprocurement in Turkey’s public health
sector, a discussion about the extent to which e - procurement

can solve prevailing problems and suggestions to improve
procurement in this sector.

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Article Publication date: 22 February 2011
The impact of user‐perceived e ‐ procurement quality on system and contract compliance
Alistair Brandon‐Jones and Sinéad Carey
Whilst e ‐ procurement has significant potential to reduce the purchasing costs of an organisation, the realisation of these
savings requires user compliance. The purpose of …

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 4783
Abstract Details
International Journal of Operations & Production
Management, vol. 31 no. 3
Purpose
Whilst e ‐ procurement has significant potential to reduce the DOI: https://doi.org/10.1108/01443571111111928
purchasing costs of an organisation, the realisation of these (Digital
ISSN: 0144-3577
object
(International
savings requires user compliance. The purpose of this paper is identifier.)
Standard
to examine the extent to which user‐perceived e ‐ procurement Keywords
Serial
quality (EPQ) (operationalised through the dimensions of Number.)
Electronic commerce Procurement
professionalism, processing, training, specification, content, and

usability) influences both system and contract compliance. Contracts Information systems

User perceptions of EPQ were examined in four UK
organisations using survey data from 274 respondents.
Findings
Strong evidence was found of a positive relationship between
user‐perceived EPQ and both system and contract compliance.
System compliance was most strongly influenced by
professionalism and content dimensions, whilst contract
compliance was most strongly influenced by processing,
specification, and content dimensions.
Data were collected from e ‐ procurement users in four
organisations, which may limit the extent to which findings can
be generalised.
User perceptions of e ‐ procurement provision significantly
influence system and contract adoption. Practitioners should
pay attention to management of different dimensions of
perceived quality as they may have different effects on both
contract and system compliance.
Originality/value
This paper is the first to empirically assess the relationship
between user‐perceived EPQ and compliance. Its findings
challenge the assumption that the monopolistic dynamics
common within internal services, such as e ‐ procurement
provision, are sufficient to ensure compliance. Dissatisfied
individuals invariably find ways to circumvent mandatory
systems and contracts.

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The readiness of construction contractors and consultants to adopt e -tendering: The case of Sri
Lanka
Nipuni Nilakshini Wimalasena and Sachie Gunatilake
Tendering is a process undertaken to obtain offers from interested contractors to carry out specific packages of construction
work. Presently, most construction…

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Construction Innovation, vol. 18 no. 3
DOI: https://doi.org/10.1108/CI-03-2017-0025
Tendering is a process undertaken to obtain offers from (Digital
ISSN: 1471-4175
interested contractors to carry out specific packages of object
(International
identifier.)
Standard
construction work. Presently, most construction stakeholders in Keywords
Serial
developing countries use a paper-based tendering method, Number.)
Developing countries
which is time-consuming, costly and labour-intensive. It may be
argued that considering increased calls towards efficiency Construction industry Facilitators
improvements in the construction industry, adopting e -
tendering can bring about several benefits by allowing electronic Barriers E-readiness E-tendering
exchange of information and avoiding the errors of traditional
tendering. However, the question of readiness of construction
stakeholders to embrace this change remains. The aim of this
study is to investigate the readiness of Sri Lankan construction
contractors and consultants (who are the two key parties
involved in the tendering process) to adopt e -tendering.
A mixed-methods research approach was used to achieve the
aim. Initially, a literature review was used to compare typical
conventional and e -tendering processes. Subsequently, a
questionnaire survey was conducted to identify the current level

of usage of e -tendering and to investigate the readiness levels

of consultants and contractors to implement e -tendering.
Finally, seven expert interviews were conducted to propose
suitable solutions to achieve a successful e -tendering
implementation .
Findings
The analysed data revealed that both consultants and
contractors used electronic media in the tendering process but
they were still not ready for complete e -tendering
implementation . However, consultants were more hesitant than
contractors. The main barrier that limited e -tendering
implementation was the lack of legal rules to cover e -tendering.
Originality/value
E -tendering implementation should be initiated from the
government sector. Therefore, it is recommended to update the
procurement guideline and required legal policies to enrich the
current usage level of e -tendering among construction
stakeholders.

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Article Publication date: 3 May 2011
Collaborative implementation of e ‐business processes within the health‐care supply chain: the
Monash Pharmacy Project
Vikram Bhakoo and Caroline Chan
The purpose of this paper is to provide insights into the implementation of e ‐business processes in the procurement area of
a healthcare supply chain when multiple…

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vol. 16 no. 3
Purpose
Support & Feedback  DOI: https://doi.org/10.1108/13598541111127173 Manage cookies
(Digital
The purpose of this paper is to provide insights into the ISSN: 1359-8546
object
(International
identifier.)
implementation of e ‐business processes in the procurement Standard
area of a healthcare supply chain when multiple stakeholders Keywords
Serial
are involved. Number.)
Supply chain management
Electronic commerce
A single longitudinal case study spanning three years is Pharmaceutical products Health care
presented using data collected from interviews, participant
Australia
observation, and documentary analysis.
Findings
This study identifies the lack of consistency and poor data
quality as well as the global nature of suppliers as key issues in
the e ‐business implementation in the healthcare supply chain.
It also points out the need for collaboration and trust for a
successful implementation .
This study provides practitioners with a useful guide to the
various technology‐related, management, and business issues
that can arise during the implementation of e ‐business
processes in the context of supply chains involving multiple
stakeholders.
Originality/value
This study is distinctive on two grounds: the longitudinal nature
of the study over three years; and the wide variety of
participants in the Monash Pharmacy Project (including a large
general hospital pharmacy, pharmaceutical manufacturers,
wholesalers, government regulatory agencies, and technology
providers).

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Case study Publication date: 29 July 2014
SAP Labs India: co-innovation in public procurement system
Aparna Raman and Mahadeo P. Jaiswal
Public Sector Management and Strategy

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 Teaching notes available
ALTMETRICS
Abstract Details
Emerald Emerging Markets Case Studies, vol. 4 no. 3
Subject area Type: Case Study
DOI: https://doi.org/10.1108/EEMCS-10-2013-0200
Public Sector Management and Strategy (Digital
ISSN: 2045-0621
object
(International
identifier.)
Study level/applicability Standard
Keywords
Serial
This case will be useful for courses in information technology (IT) Number.)
Co-innovation Public procurement system
innovation, public–private partnership (PPP) and strategic
management. However, the use of the case will differ on the Strategy
basis of the target audience who could be students of master's
course or executive development course. Detailed discussion
can be done on co-innovation strategy followed in a public–
private partnership and to understand how a PPP can be
successful in enterprise solutions. Further, the understanding on
how e - procurement and e -tendering solutions work can be
gained through this case. This case should be positioned when
the discussion for the planning strategy of IT innovation takes
place.
Case overview
SAP was a market leader in enterprise application software and
empowered people across the globe to work more efficiently.
The e - procurement solution for OILGIAN was managed by SAP
LABS India. OILGIAN entrusted SAP with the task to design and
implement the e -tendering solution. SAP appointed
Ramakrishna Potluri, Lead Consultant, SAP, to manage the
design and implementation of the e -tendering module as a

part of e - procurement solution for the public sector. The
reporting and the security concerns were stated by OILGIAN,
and Potluri reassured that his competent team would comply
with the needs. The main predicaments that he was going
through were that how best he could take the proposition
forward. Should he create the innovative solutions in-house or
co-create with the customers? Which business models should
he follow for this public–private co-innovation to be a
predecessor of successful projects?
Expected learning outcomes

The case illustrates the following objectives: to discuss the co-
innovation strategy followed in a public–private partnership; to
understand how a public–private partnership can be successful
in enterprise solutions; and to understand how e - procurement
and e -tendering solutions work.
Supplementary materials
Teaching notes are available for educators only. Please contact
your library to gain login details or email
support@emeraldinsight.com to request teaching notes.

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Article Publication date: 3 September 2019
The ecosystem of drivers for electronic procurement adoption for construction project
procurement : A systematic review and future research directions
Sitsofe Kwame Yevu and Ann Tit Wan Yu
The purpose of this paper is to present a review of research developments on the ecosystem of driving forces for electronic

procurement ( e - procurement ) on project…

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Engineering, Construction and Architectural
Purpose
The purpose of this paper is to present a review of research DOI: https://doi.org/10.1108/ECAM-03-2019-0135
developments on the ecosystem of driving forces for electronic (Digital
ISSN: 0969-9988
object
(International
procurement ( e - procurement ) on project procurement and to identifier.)
Standard
propose directions for future research for an effective adoption Keywords
Serial
and sustained usage. Number.)
Electronic procurement Drivers
Design/methodology/approach Construction industry Organization
A systematic literature review was conducted in three phases to Management Project management
identify and examine literature. A total of 68 papers were
retrieved and were thoroughly reviewed to identify the drivers
for e - procurement .
Findings
A total of 61 drivers were identified and subsequently
developed into a categorization framework for synthesized
understanding which reveals existing interrelationships.
Although literature has consensus on some selected drivers, few
studies have identified drivers relating to sustainability. Gaps
were identified from the existing literature and directions for
future research were proposed.
Since this is a literature review, future research could conduct
further investigations focusing on the research gaps identified.
The framework developed presents a basis for further research
to explore the drivers in various socio-economic environments.
This study provides valuable insights for improving the
understanding of practitioners on the complex network of
drivers for e - procurement . These findings stimulate discussions
on benefits required for assessment in e - procurement
Support & Feedback  adoption by practitioners. Manage cookies
Originality/value
This study provides the first comprehensive review of the
drivers for e - procurement adoption in the construction
industry, which was lacking in the existing body of knowledge.

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Article Publication date: 7 November 2008
e ‐SCM: internet's impact on supply chain processes
Cristina Giménez and Helena R. Lourenço
The purpose of this paper is to analyse the interaction of two topics: supply chain management (SCM) and the internet.
Merging these two fields is a key area of concern…

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The International Journal of Logistics Management,
vol. 19 no. 3
Purpose
The purpose of this paper is to analyse the interaction of two DOI: https://doi.org/10.1108/09574090810919189
topics: supply chain management (SCM) and the internet. (Digital
ISSN: 0957-4093
object
(International
Merging these two fields is a key area of concern for identifier.)
Standard
contemporary managers and researchers. They have realised Keywords
Serial

that the internet can enhance SCM by making real time Number.)
Supply chain management Internet
information available and enabling collaboration between

trading partners. Online operations
A literature review in prestigious academic journals in Operations
Management and Logistics has been conducted for the period
1995‐2005. The objective is to collect, organise and synthesise
existing knowledge relating to SCM and the internet.
Findings
The paper describes the impact that the internet has on the
different processes that SCM embrace. The literature review
undertaken on the topic has shown that e ‐SCM has been
acknowledged as an outstanding topic in the supply chain
literature in the most prestigious operations management and
logistics journals, especially after year 2000. The main topics
have been e ‐ procurement , e ‐fulfilment and information flows.
Originality/value
The value of this paper is to define e ‐SCM, to analyse how
research in this area has evolved during the period 1995‐2005
and to identify some lines of further research.

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N exploratory study on the mature level evaluation of e - procurement systems
Mi Jung Lee
There are Increasing applications of e - procurement by government along with active e -commerce by the private sector in an
advanced information society. The Korea e …

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Support & Feedback  DOI: https://doi.org/10.1108/JOPP-10-03-2010-B004 Manage cookies
There are Increasing applications of e - procurement by ISSN: 1535-0118

(Digital
(International
object
government along with active e -commerce by the private sector Standard
identifier.)
in an advanced information society. The Korea e - Procurement Serial
System (G2B) is recognized as a successful example of Number.)
substantially enhancing procurement process efficiency by

making it transparent and professional. An analytic work is
needed to systematically assess the functionality and role of the
system. This paper's purpose is the exploratory study on a
mature indicator of evaluation of public e - procurement
systems. This paper compares Korea’s case with those of the
U.S., Australia, and New Zealand to show that in Australia and
New Zealand, which are adopting a as dispersive supply method,
the e - procurement system is not developed on a large scale in
comparison with the US and Korea that are adopting a central
supply method. There are some differences among the four
countries according to the trait of their procurement institution
and base value in terms of capability of system. Different
usefulness for e - procurement depends on the public
procurement institution in each country. This paper suggests
that eprocurement systems can be used helping purchasing
goods and services most reasonably. This paper can help us
evaluating substantial value of eprocurement system clearly.

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The impact of e ‐business on supply chain management: An empirical study of key developments
Simon R. Croom
E ‐business systems and processes that use ubiquitous platforms such as web browser and internet have a profound impact on
the management of inter‐organisational processes…



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Purpose
E ‐business systems and processes that use ubiquitous DOI: https://doi.org/10.1108/01443570510572240
platforms such as web browser and internet have a profound (Digital
ISSN: 0144-3577
object
(International
impact on the management of inter‐organisational processes.
identifier.)
Standard
Consequently, a major implication of e ‐business is its impact on Keywords
Serial
supply chain management. This paper focuses on the Number.)
Supply chain management
developments in e ‐business system adoption and deployment
in support of supply chain management. Electronic commerce Procurement
Customer service management

The research conducted for this paper was empirical in nature, Distribution management
involving an interview study with a large sample of organisations
and selected case study visits. Analysis of the impact of e ‐
business on supply chain strategy also examines three
representative areas of supply chain management –
procurement , customer relationship management, and
fulfilment process.
Findings
E ‐business systems deployment was also seen to act as a
significant catalyst for each of the three areas examined,
although this paper presents only the findings from the
exploratory study.
Originality/value
From the research analysis it was possible to develop a
normative, five‐stage, model classifying the evolution of e ‐
business systems deployment for supply chain management.
Finally proposes the need for longitudinal research to surface
the underlying dynamics of e ‐business adoption and
deployment.

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E - procurement in small and medium sized enterprises; facilitators, obstacles and effect on
performance
Cristóbal Sánchez-Rodríguez, Angel Rafael Martínez-Lorente and David Hemsworth
The purpose of this paper is to analyze e - procurement in small and medium-sized enterprises (SMEs) and its relationship with
top management support, IT obstacles and…

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Benchmarking: An International Journal, vol. 27 no. 2
DOI: https://doi.org/10.1108/BIJ-12-2018-0413
The purpose of this paper is to analyze e - procurement in small (Digital
ISSN: 1463-5771
and medium-sized enterprises (SMEs) and its relationship with object
(International
identifier.)
Standard
top management support, IT obstacles and strategic purchasing Keywords
Serial
and the effect of e - procurement on performance ( Number.)
Small-to-medium-sized enterprises
procurement performance and business performance).
E-procurement Survey
Strategic purchasing
The hypotheses were tested using a sample of 199 managers
from SMEs in manufacturing.
Findings
The results indicated a significant relationship between e -

procurement in SMEs and top management support, IT

obstacles and strategic purchasing. Similarly, the authors found
a positive relationship between e - procurement and
procurement process performance and business performance.
The findings stress to SME managers, the need to pay attention
to top management support, IT obstacles and strategic
purchasing when implementing e - procurement . Similarly, it
provides evidence of the benefits of e - procurement on
procurement process performance and business performance.
Originality/value
This study fills a gap in the literature regarding e - procurement
in SMEs and its impact on performance. SMEs constitute a
significant part of today’s economies and e - procurement can
significantly impact the performance of these organizations.

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Digitalizing procurement : the impact of data analytics on supply chain performance
Jukka Hallikas, Mika Immonen and Saara Brax
This study aims to investigate digitalization as a performance driver in supply chains, especially the role of data analytics in the
digitalization of procurement . The…

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vol. 26 no. 5
Purpose
This study aims to investigate digitalization as a performance DOI: https://doi.org/10.1108/SCM-05-2020-0201
driver in supply chains, especially the role of data analytics in (Digital
ISSN: 1359-8546
object
(International
the digitalization of procurement . The study investigates how
identifier.)
Standard
Keywords
Serial
Support & Feedback  Number.) Manage cookies
digital procurement capabilities are linked to data analytics Purchasing and supply chain management
capabilities and supply chain operational performance and how
this links to business success. Digitalization Information systems
Data analytics E-procurement

Using operational and dynamic capabilities as foundations for Operational capabilities Performance
data analytics capabilities, this paper studied the digital Data analysis Dynamic capabilities
procurement capabilities and proposed the conceptual model
and hypotheses for empirical testing. The collected industry
survey data and structural equation method are then applied to
test the hypotheses.
Findings
The study confirms positive and significant relationships among
digital procurement capabilities, data analytics capabilities and
supply chain performance. Digital procurement capabilities
mediate the positive relationship between external data
analytics capabilities and supply chain performance.
This study has some limitations that should be addressed. The
empirical study was based on survey data from a questionnaire
that was probably challenging for some respondent companies
with low levels of digital procurement and data analytics. Also, it
is necessary to adopt secondary data to measure business
performance in future studies which reduces the effect of
subjective bias.
From the managerial point of view, the findings highlight the
importance of gaining knowledge from gathered data and
digitalized processes. Managers must focus on data utilization
capabilities to improve the operational performance expected

from the digitalization of supply chain activities. In addition,
managers need to consider exploiting of data through new

creative approaches as part of standardized operations.
Originality/value
The present study contributes to existing knowledge by
investigating the mediating role of data analytics capabilities
between the digitalization of procurement and supply chain
performance. The findings support a positive relationship
between the data analytics capabilities and supply chain
performance in digital upstream supply chain procurement
processes. The present study also clarifies the impact and role
of data analytics capabilities in digital supply chain development
and success.

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Consolidated performance measurement framework for government e - procurement focusing on

internal stakeholders
Suvil Chomchaiya and Vatcharaporn Esichaikul
The purpose of this paper is to develop a consolidated framework for government e - procurement ( e -GP) performance
measurement based on the importance internal stakeholders…

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Information Technology & People, vol. 29 no. 2
DOI: https://doi.org/10.1108/ITP-12-2013-0210
The purpose of this paper is to develop a consolidated (Digital
ISSN: 0959-3845
framework for government e - procurement ( e -GP) performance object
(International
identifier.)
Standard
measurement based on the importance internal stakeholders Keywords
Serial
attach to performance measures and metrics, providing in- Number.)
Perceptions E-government
depth understanding of their interest in e -GP performance.
Work performance
IT performance management
This study is divided into two main phases: internal stakeholder

identification and consolidation of performance measures and
metrics. The mixed-methods approach follows semi-structured
expert interviews with questionnaires collected from 413
internal stakeholders.
Findings
Five internal stakeholder groups were identified: management,
auditors, financial officers, service users, and service support
staff. Eight measures and 44 corresponding metrics were
consolidated, and 21 significantly distinct performance metrics
were identified from stakeholders’ perceptions. As expected,
financial measures were most important to financial officers,
while contract management was most important to service
support staff.
Although e -GP processes can vary by country, this study’s
approach to developing an e -GP performance measurement
framework is adaptable, offering beneficial guidelines for
designing e -GP performance measurement systems.
Originality/value
This paper goes beyond the existing literature by magnifying the
internal stakeholder roles and perceptions of importance, as
reflected in the consolidated e -GP performance measurement
framework. The consolidation approach with theoretical
references (new public management, transaction cost
economics, and institutional theory) yielded comprehensive e -
GP-specific performance measures and metrics, providing a
rigorous approach to measuring e -GP performance.

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The weather report for the supply chain: a longitudinal analysis of the ISM/Forrester Research
Reports on Technology in Supply Management, 2001‐2003
David C. Wyld
This article presents an analysis of three years results from the quarterly Report on Technology in Supply Management,
conducted through a joint effort of the Institute…

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Management Research News, vol. 27 no. 1/2
This article presents an analysis of three years results from the Type: Research Article
quarterly Report on Technology in Supply Management, DOI: https://doi.org/10.1108/01409170410784392
(Digital
ISSN: 0140-9174
conducted through a joint effort of the Institute for Supply object
(International
Management (ISM) (formerly the National Association of identifier.)
Standard
Keywords
Serial
Purchasing Managers) and Forrester Research. This report
Number.)
Climatology Meteorological measurement
provides the best snapshot on the growth of e ‐ procurement in
the United States. However, the sponsors do not publicly Supply chain management
provide any analysis on the trends the data show from quarter‐
to‐quarter. Now, with three years of available data from the
twelve quarterly surveys conducted to date, there is an
opportunity to analyze the adoption rates of e ‐ procurement
tools, techniques and protocols in the American marketplace.
The author of this study has conducted just such a longitudinal
analysis of the ISM/Forrester data, examining the trends for
organizations across the U.S. marketplace. What is
demonstrated is that overall, both in manufacturing and service‐
oriented firms and in large and small purchasing organizations,
e ‐ procurement methods are rising and reaching “critical mass”
in most areas with the “ e ‐way” fast becoming “the way”.
However, important differences due exist between the groups
and their specific needs, motivations, and results in their shift to
an electronic acquisition environment. These are highlighted
and discussed in this article.
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E - procurement quality from an internal customer perspective: Construct development,

refinement, and replication using a mixed-methods approach
Alistair Brandon-Jones
Despite significant investment in e - procurement by many organisations, perceived failings in the quality of such technologies
and of the support provided to use them �…

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Purpose
Despite significant investment in e - procurement by many DOI: https://doi.org/10.1108/IJOPM-08-2016-0480
organisations, perceived failings in the quality of such (Digital
ISSN: 0144-3577
object
(International
technologies and of the support provided to use them – termed identifier.)
Standard
here e - procurement quality – continue to generate resistance Keywords
Serial
from internal customers who must assimilate e - procurement Number.)
Service quality Mixed methods
into their daily routines. Hence, the purpose of this paper is to
advance the understanding of e - procurement quality from an Internal service Replication
internal customer perspective and to develop, refine, and E-business technologies
validate construct measures.
E-procurement quality

Measurement and methodology
Research was undertaken in the UK and the Netherlands

incorporating a literature review, a qualitative study with 58 Internal customer
interviews, a quantitative study with 274 survey respondents,
and a replication study with 154 survey respondents.
Findings
Analysis reveals that e - procurement quality comprises five
universally applicable dimensions: processing, content, usability,
professionalism, and training. A sixth dimension, specification,
appears to be applicable, but context specific.
Originality/value
The study represents one of the most extensive investigations
of e - procurement quality to date and is the first to examine its
underlying dimensional structure. The multi-item scales
developed and validated using a mixed-methods process are
suitable for theory building and testing, as well as providing
useful diagnostic value to practitioners.

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Assessment of e ‐ procurement auction with a balanced scorecard
Siriluck Rotchanakitumnuai
The purpose of the paper is to assess success factors associated with e ‐ procurement auctions. The impacts of e ‐ procurement
auction success factors on the four indicators of …

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International Journal of Physical Distribution &
Logistics Management, vol. 43 no. 1
Purpose
The purpose of the paper is to assess success factors DOI: https://doi.org/10.1108/09600031311293246
associated with e ‐ procurement auctions. The impacts of e ‐ (Digital
ISSN: 0960-0035
object
(International
procurement auction success factors on the four indicators of identifier.)
Standard
Support & Feedback  the balanced scorecard are investigated. Keywords Manage cookies
Design/methodology/approach Serial
E‐procurement Balanced scorecard
Number.)
A survey approach is used to measure the constructs in the
E‐procurement auction success factors
proposed model. Respondents were selected from three
sectors: private, public, and government organizations using Performance management
judgment sampling. Data are collected from at least two
respondents from purchasing personnel in the e ‐ procurement
user firms. At least one of the respondents is in a managerial
position. The sample size is 186, representing 20.4 percent from
private enterprises, 33.3 percent from public enterprises, and
46.3 percent from government agencies.
Findings
The survey results show that organizational learning of e ‐
procurement is influenced by service capability, good
governance intention, management support policy, and
organizational readiness factors. Service capability and
organization learning of e ‐ procurement influence e ‐
procurement process improvement. Employee satisfaction can
be determined by management support policy and e ‐
procurement process improvement. Employee satisfaction has
the strongest positive impact on financial cost improvement.
Management support policy has a negative impact on financial
performance improvement. Trust in e ‐ procurement online
intermediaries has no impact on the four measures of the
balanced scorecard.
Originality/value
The study contributes to the literature by using the four
balanced scorecard indicators to measure the success of e ‐
procurement to assist organizations to assess performance in
terms of organizational learning, internal process improvement,
employee satisfaction, and the financial benefit of e ‐
procurement .

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E ‐ procurement in the United Nations: influences, issues and impact
Helen Walker and Christine Harland
The purpose of this paper is to examine the factors influencing e ‐ procurement adoption in the United Nations (UN)
system of organizations are examined.

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Purpose
The purpose of this paper is to examine the factors influencing DOI: https://doi.org/10.1108/01443570810895276
e ‐ procurement adoption in the United Nations (UN) system of (Digital
ISSN: 0144-3577
object
(International
organizations are examined. identifier.)
Standard
Keywords
Serial
International organizations
This paper reports on an extended multi‐method case study of
Electronic commerce Procurement
e ‐ procurement in the UN. A three stage methodology is
adopted – a questionnaire survey of UN organizations, case
studies of e ‐ procurement issues in three UN organizations,
and an interactive workshop with the heads of purchasing of
UN organizations.
Findings
The paper finds that e ‐ procurement is being used in the UN for
transactions of routine, non‐strategic purchases. UN
development agencies are more likely to adopt e ‐ procurement
than humanitarian aid agencies as their operations are more
predictable. The intention of the majority of UN organizations
to adopt e ‐ procurement within three years has been reversed
following the workshop, which revealed that adoption of e ‐
procurement would run counter to UN policies of supporting
less developed nations, regions and organizations. A more

cautious, “wait and see” approach has been taken rather than to
unilaterally promote e ‐ procurement across the UN system.
This research focuses on the UN, yet could have implications for
other complex systems of organizations such as the public
sector, or multinational companies considering implementing e ‐
procurement with suppliers in developing countries.
E ‐ procurement needs to be considered in the context of other
procurement policy objectives. What may be good e ‐
procurement practice in a profit‐making firm may be viewed as
competing with broader policy objectives of not‐for‐profit
organizations. The digital divide is a salient contextual factor for
the UN, and brings about unforeseen issues regarding e ‐
procurement adoption which may have resonance for other
organisations.
Originality/value
Much research on e ‐ procurement has been conducted in the
private sector and this paper contributes to the small but
growing number of studies of e ‐ procurement in the context of
the public and not‐for‐profit sectors by studying e ‐ procurement
in the UN.

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Implementing category management of services – a new methodology

Aruna Apte, Corey Arruda, Austin Clark and Karen Landale

In an increasingly budget-constrained environment, the Department of Defense (DoD) must maximize the value of fiscal
resources obligated on service contracts. Over half of …

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Abstract Details
DOI: https://doi.org/10.1108/JOPP-03-2018-0012
In an increasingly budget-constrained environment, the (Digital
ISSN: 1535-0118
Department of Defense (DoD) must maximize the value of fiscal object
(International
identifier.)
Standard
resources obligated on service contracts. Over half of DoD Keywords
Serial
procurement spending between 2008 and 2012 was obligated Number.)
Strategic sourcing Category management
on service contracts (GAO, 2013). Many services are common
across the enterprise and recurring in nature; however, they are Services acquisition Services contracting
treated as unique and procured individually at the base level,
year after year, rather than collectively in accordance with a
larger, enterprise-wide category management strategy. The
purpose of this paper is to focus on creating a methodology
that treats common, recurring service requirements in a more
strategic manner.
The authors develop a standardized, repeatable methodology
that uses relevant cost drivers to analyze service requirements
to identify more efficient procurement strategies. Furthermore,
they create a clustering continuum to organize services based
on proximity between the customer-supplier bases. This paper
uses a commercial business mapping software to analyze cost
driver data, produce visualizations and illustrate strategic
opportunities for category management initiatives. DoD
requirements for Integrated Solid Waste Management (ISWM)
within the Los Angeles area are evaluated using the software
and methodology to demonstrate a model for practical
application.
Findings
The authors find that commercial software can be used to

cluster requiring activities needing common, recurring services.
This standardized, repeatable method can be applied to any
category of services with any number of cost drivers. By
identifying optimal requiring activity clusters, procurement
agencies can more effectively implement category management
strategies for service requirements.
The initial approach of this paper was to develop a macro-level,
one-size-fits-all model to centralize procurement . The authors
found this approach inadequate as they tried to group service
requirements of wildly differing characteristics. They
experienced other significant limiting factors related to data
availability and data collection.
Social implications
Clustering common and recurring DoD service requirements
would result in standardized levels of service at all installations.
The demand savings from clustering would promote the
implementation of best practices for that service requirement
across the DoD, which would eliminate non-value-added
activities currently performed at some installations, or gold-
plating of requirements, which is also likely occurring.
Originality/value
This paper is the first to use an analytics-based methodology to
cluster common, recurring public services. It is the first method
that offers a standardized, repeatable approach to
implementing category management of service requirements to
achieve cost savings.
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Public contract writing systems: A house divided

Robert E . Lloyd
This paper examines automated contract writing systems, a vital aspect of public procurement which has replaced the more
manual methods of drafting of contracts used in…

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Abstract Details
This paper examines automated contract writing systems, a vital Type: Research Article
aspect of public procurement which has replaced the more DOI: https://doi.org/10.1108/JOPP-12-03-2012-B001
(Digital
ISSN: 1535-0118
manual methods of drafting of contracts used in the past. Using object
(International
the system of the U.S. federal government as an illustration, the identifier.)
Standard
various components of a contract writing system are detailed Serial
Number.)
and discussed, distinguishing contract writing from
eprocurement and demonstrating how a bifurcated approach
has been adopted for contracting automation. The larger
implications of this dual nature are analyzed along with
misconceptions about contract writing systems and the contrast
between the perspectives of procurement versus finance.
Future research devoted more to cross-disciplinary issues and
human factors affecting contract writing, rather than just
systems development issues, may offer an opportunity to
improve the effectiveness of public procurement automation.
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