Human Resource Management

M – Activity No. 1
“The Flood”

1. Should Phil and Linda ignore the old-timers’ protests and write the job descriptions
as they see fit? Why? Why not? How would you go about resolving the differences?

Phil and Linda should not ignore the protests of the old-timers and write the job
descriptions because they have been an essential part of the organization/
company for many years. In addition, it is a bad decision by an employee or
manager to ignore coworkers or other individuals. And old timers, Phil and Linda
should be involved in the old-timers' job descriptions because they have done the
job for several years and know best what the job entails and the skills required for
it. And for me, whether you are an old timer or a new employee, it is important that
you feel that you are important to the company as long as you do your best at work
and know what you are doing.

2. How would you have conducted the job analysis? What should Phil do now?

I need to conduct a job analysis on employees. First, interview the employees,

asking them specific questions about their job duties and responsibilities. In this
way, Phil can collect information and the information will be reviewed and verified
immediately. It is also possible to give a questionnaire. The purpose of the Job
Analysis Questionnaire is to gather information about a job, its duties and
responsibilities, and qualifications. The information provided will be used to ensure
the job is in compliance with the Fair Labor Standards Act (FLSA), other federal
and state regulations, and university policies. Responses must accurately
represent the manner in which the job will function. Lastly, observing: It is important
to observe the new employee when he/she is training and also other employees in
the position while they perform their daily job duties. Take detailed notes on what
the employee does, the materials they use, necessary skills, and any other job-
related requirements.
 “Carter Cleaning Company”

The questions that Jennifer had to address follow.

3. What should be the format and final form of the store manager’s job description?

Though there is no standard for writing of a job description, a well thought job
description can advantageous to all the parties involved in the organization.
Additionally, job descriptions do not have a set format, however the majority do
include the following sections:

• Job identification
• Job summary
• Responsibilities and duties
• Authority of incumbent
• Standards of performance
• Working conditions
• Disclaimer
• Job specification

4. Is it practical to specify standards and procedures in the body of the job description,
or should these be kept separate?

It can be concluded that the standards and procedures should be kept separate
as it is a written record of workplace rules for everyone, and each job description
will vary according to particular positions. Even though some policies may be
stated in job descriptions, each store should have its own standard and procedure
handbook or manual for employees to better understand the rules of the workplace
and prevent future conflicts between management and employees.

5. How should Jennifer go about collecting the information required for the standards,
procedures, and job description?
 Jennifer should start by conducting the job analysis, which entails gathering
information regarding the work activities, human behaviors, machinery, tools,
equipment, and work aids; performance standards; the environment in which the
job is performed; and human requirements. The best ways to gather this data in
this instance are through observations, employee diaries/logs, questionnaires, and
interviews. She should also make sure that she is identifying the essential duties
of the position and that the job descriptions comply to legal requirements.

6. What, in your opinion, should the store manager’s job description look like and
contain?

A store manager is responsible for leading a team of sales associates to assist

customers with their shopping needs. Their duties include hiring and training
qualified store employees; taking inventory of products or placing orders as
needed; and helping sales associates handle customer questions or complaints.
In addition to that, the store manager should maintain the overall quality and
appearance of the store. Furthermore, the store manager would normally attain
the required knowledge, skills, and attitudes through related experience in a retail
setting.