3 | Practice file Working with words Business communication 1 The poople in contences 1-10 all have problems. 1 Look at the three diagrams. Which diagram 106 ‘Match problems 1-10 to the departments 2-j that they call forhelp. 1 dYo! tne products we made today were detective. a 2. My>phone doesn’t work, 3 Ineed a new assistantin my department. —_ 4 Iwant todo a course to improve my English. 9 Idont know it we have enough cash in the bank to pay this supplier [want customers 1o know about this new product. [want to buy some new furniture for my oftice ‘A customer hs just called (0 say he Ist happy. — want to know if we can transport an order ta.a customerbelore Friday. 10 Ineed a new program which works more avickly. 1 isapie chart? b 2's agreph? 3 Sea table? 4. shows rises in sales? _ 5 shows rites and falls in sales? © shows the breakcown of sales by region? 7. doesn’t give any figures? a Export sales » Export ales Americas (17%) a Customer Services D Logistics Asia Arica (10%) © “Technical Support iS @ Quatey- Contest Europe (2 Training f Finance © Total sales by quarter g Human Resources QU sasm h Marketing @ 323m im @ sim J Purchasing, Qt 9282m Choose the correct answer from the phrases in italics. 1 ‘The company is divided into / avides into iedivide- ‘beeweon three business units, 2 Sue's charged of / in charge of / charge for the Logisties Department 3 The Sales Manager is reported @ / reportsta / reports at the Sales and Marketing Director. 4 The IT Manager is responsible for / of / to developing new software scluttons, 5 Wohaw Ine afrantart ta /on J withthe Finance Department Put the words in italics in the right order to complete the sentences irom ¢ presentation, 1 Here's diagram ofourcompany structure. thet / lear / 2 Here are our «figures. OK/ see / everybody / can > 3 see / you / As /con ____ C we had a good year. 4 thing / The / here / is | important the number of new customers 3 at / look / Have / table 1a 1 - __ shows our figures forthe firet quarter ofthe yet 6 breakdown / of (table / the / This / shows / sales Cen youLanguage at work | Asking questions Questions Form 4 Thee wut order of words tm & question Is ‘question word or phrase-+ auxiliary + subject + ver, Where do you work? How many days.s he staying? 2. The order of words isthe same even when the subject consists of several words, What time are the CEO and the Production Manager arriving? 3 In questions with ayes / no answer, the order of words is: auxiliary + subject + verb, Does he work in production? Are you opening anew office? 4 The auxiliary and verb form are different for each tense Present simple: do / does + verb Where doos he tive? Present continuous: am /1s /are+-ing Way are you calling? Past simple: id | yecb What time atl you arrive? For more information en the past simple, eee page 109. Exceptions 1 When the verb beis the main verb, there is no auasliory. The ‘order of words ina question is: ‘question word(s) + verb + subject When is tie meeting? Where was he yesterday? 2 When the question word (or words) othe subject of the sentence, there is no auailiary. The order of wordsis ‘question words) + verh Who works here? How many people are coming? ‘Choose the correct question from a orb. 1 2 Wheredoes yourboss work? b Where works-your boss? 2a What do you make products hore! b What products do you make here! hy is changing your logo? b Why is your logo changing? anteen here? youa canteen here? 5 npany doee launch new products? > es the company launch new products? 8 1 the Sales Manager report to? Amanager of Wrigley’s, famous forits chewing gum, is answering questions about the company. Look at his answers and decide what questions the journalist asked. Use the words in italics to help you and add any other words youneed. 1 your/ Q Where = ‘A Ra vtore than 150 2 the company uch / Americans / How J ect A About 180 servings of gum per year SIOUSIA ¢ A} BDNIIg