From: OIDP Lockbox Support lockboxsupport@uscis.dhs.

gov
Subject: Information about wrong payment of application.
Date: 23 May 2019 13:47
To: gabrielhoyer@hotmail.com

Good day,

Your I-539 resubmission was accepted on May 23, 2019, and assigned receipt number WAC1990255415. The filing was
forwarded to the California Service Center for processing. A receipt notice was mailed to the address provided on the application.

Receipt notices are sent via U.S. Postal Service Standard Mail, which does not provide any tracking information. Please allow 10-
15 business days for your notice to arrive.

Monitoring Your Case

As the Lockbox is only a form and fee receipting facility, once an application or petition has been accepted, the Lockbox has no
further role in the adjudication process. You can follow the progress of your application by visiting Case Status Online, on our web
site, and entering the receipt number for your case. Or you can register for automatic case status updates by email and text
message by creating an account on the following web page: https://egov.uscis.gov/casestatus/showSplash.do.  

Processing Times

The USCIS web site also provides regularly updated information on the current processing times for forms being adjudicated at
our service centers and field offices, which you may find helpful as you monitor the progress of your
application: https://egov.uscis.gov/processing-times/.

For Further Information

If you have any further questions, you can contact USCIS Contact Center by sending a request online or by calling (800) 375-
5283.

Melissa
The Lockbox Support Team
U.S. Citizenship and Immigration Services
email us at: lockboxsupport@uscis.dhs.gov

-----Recent Email History-----

From: gabrielhoyer@hotmail.com

To: lockboxsupport@uscis.dhs.gov

Cc:

Sent: 2019-05-23 06:39:07

Subject: Re: Information about wrong payment of application.

Good evening Melissa, thank you for the quick response. In the case was sent a money order of 370 and another of 85 that
totaled 455. This is the right way?

Sent from my iPhone

On 22 May 2019, at 08:45, OIDP Lockbox Support <lockboxsupport@uscis.dhs.gov> wrote:

Good day,

If you are filing for only one person, only form I-539 is required with the $455 filing fee. Form I-539A is
not required and should not be submitted.

When you refile, you may resubmit the same package along with the filing fee, provided that the
information on the form, the form version, and the supporting documentation are still current and
correct. The data we have recorded on checks or printed along the edges of documents that we
have previously processed will not have any impact on their acceptance with subsequent filings.

Melissa
The Lockbox Support Team
U.S. Citizenship and Immigration Services
email us at: lockboxsupport@uscis.dhs.gov

-----Recent Email History-----

From: gabrielhoyer@hotmail.com

To: lockboxsupport@uscis.dhs.gov

Cc:

Sent: 2019-05-22 15:11:42

Subject: Re: Information about wrong payment of application.

Good morning Melissa,

In the application it's just me. I've been looking for two people to let me know. Both people indicated to me that the value would
be 370 plus 85 to the biometrics. Concerned over time, I sought a lawyer to resend I did not wait for your email.

 For the application rate just for me, would be 455 plus 85 of biometrics !?

 If it is, I was indicated to send the wrong way again, 85 dollars is missing. How could I do to correct?

(I’m use the google translate sometime)

Im so sorry about that.

Sent from my iPhone

On 21 May 2019, at 09:02, OIDP Lockbox Support <lockboxsupport@uscis.dhs.gov> wrote:

Good day,
Your I-539 and I-539A applications were rejected by the Lockbox on April 26, 2019, because the $455 payment amount was
incorrect as you were filing two forms. The rejected package, assigned receipt number WAC1990223967, was returned to the
address provided on the form.

You and each co-applicant must also pay an $85 biometric services fee in addition to the $455 filing fee for form I-539.  If you are
applying for more than one person using your I-539 application, use a separate Form I-539A to provide all of the requested
information for each additional applicant listed.

If you are filing for only one person, only form I-539 is required with the $455 filing fee.

When you refile, you may resubmit the same package along with the filing fee, provided that the information on the form, the form
version, and the supporting documentation are still current and correct. The data we have recorded on checks or printed along
the edges of documents that we have previously processed will not have any impact on their acceptance with subsequent filings.

If you have any further questions, you can call USCIS Contact Center at (800) 375-5283.

-----Recent Email History----- From: gabrielhoyer@hotmail.com

To: lockboxsupport@uscis.dhs.gov

Cc:

Sent: 2019-05-04 22:25:20

Subject: Information about wrong payment of application.

Hello

I am an applicant for I-539, I received and rejection letter with all my documents back saying that my payment amount was
incorrect or has not been provide. 

I made the payment by money ordem with the amount that’s says at the fee instructions page of USCI website. 

The amounts used was $370 for the extension fee and $85 for the biometric fee.

I would like to know what I did wrong so I can correct the mistake and send the payment and my documents again. 

I’m sending as an attachment photos of the money ordem and the rejected letter with the receipt number. 

Thank you

Sincerely 

Gabriel Hoyer Lacerda Matheus

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Melissa
The Lockbox Support Team
U.S. Citizenship and Immigration Services
email us at:  lockboxsupport@uscis.dhs.gov

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