TABLE OF CONTENTS

Page No.

Chapter I Theoretical and methodological

framework
: 1
1.1 Introduction…………………………………
1.2 Management of Performance for Social benefit : 5
1.3 Business Performance Management………….. : 5
1.4 Concept & Definition of work & Performance : 6
1.5 History of Performance Management…………. : 13
1.6 Theoretical Foundations of Performance
Management …………………………………. : 14
1.7 Process of Performance Management……….. 17
1.8 Evolution and developments of PMS……….. : 22
1.9 Factors impacting effectiveness of PMS…….. : 25
1.9.1 Performance Support Systems……………….. : 26
1.9.2 General beliefs of PMS………………………. : 35
1.9.3 Applicability of PMS to current employee role : 39
1.10 Criteria and models used for performance……. : 43
Evaluation…………………………………….. :
1.11 FABRIC of Performance Measurement……… : 45
1.12 Background of the study……………………… : 45
1.13 The Problem………………………………….. : 47
1.14 Objectives of the study………………………. : 51
1.15 Research questions…………………………… : 51
1.16 Scope of the Study…………………………… : 53
1.17 Delimitation of the study…………………….. : 53
1.18 Significance of the study…………………….. : 54
1.19 Methodological overview……………………. : 55
:
Chapter II Performance Management System in Software
Industry –an overview
2.1 Introduction to ………………….………….. : 70
2.2 Common Methods followed in Software
Industry……………………………………… : 73
2.2.1 Traditional Methods…………………………. : 74
2.2.2 Modern Methods…………………………….. : 80
2.3 Model of strategic integration of Performance
Management………………………………….. : 96

2.4 Challenges of Performance Management…….. : 98

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 2.5 Criteria to determine Effectiveness………….. : 100

Chapter III Performance Management practices in Software

Industry-with special reference to Satyam Venture
Engineering Pvt.Ltd.
3.1 Introduction………………………………… : 103
3.2 Performance Management Systems followed
at SatVen……………………………………. : 105
3.3 Performance Management System followed at
different software firms……………………… : 122

Chapter IV Results and Analysis

Section - A : Respondents Profile in
Satyam Venture Engineering Pvt.Ltd
4.1 Introduction………………………………….. : 128
4.2 Demographic Profile………………………… : 128
4.3 Occupational Profile………………………… : 129
4.4 Education & Training Background ………… : 130
4.5 Length of service of the respondents………. : 131
4.6 Distribution of respondents according to the
nature of work………………………………. : 131

Section - B : Respondents’ Perceptions on

Performance Management System
4.7 Perceptions of employees at Satyam Venture
Engineering …………………………………. : 136
4.8 Perceptions on Performance Support Systems. : 138

4.9 Perceptions on General Understanding on

Performance Management System ………….. : 141
4.10 Perceptions on the Performance Management
System as it applies to current role…………... : 144
4.11 Perceptions on Dyadic Relations……………. : 147
4.12 Perceptions of employees on effectiveness of
the system…………………………………… : 148
4.13 Ranking given to different aspects according to
preference…………………………………… : 149

Chapter V Discussion
5.1.0 Impact of demographic profiles on the
Performance Support System………………... : 152
5.2.0 Impact of demographic profiles on general
beliefs on the system………………………… : 160
5.3.0 Impact of demographic profiles on

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 Performance Management System as it applies
to current role ………………………. : 172
5.4. Difference in the opinions of two predominant
groups on Performance Support systems……. : 174
5.5. Difference in the opinions of two predominant
groups on general beliefs on the system…….. : 179
5.6. Difference in the opinions of two predominant
groups on the applicability of the system to
the current role………………………………. : 180
5.7. Difference in the opinions of two predominant
groups on Dyadic relations………………….. : 182
5.8. Difference in the opinions of two predominant
groups on effectiveness of the system……….. : 183
5.9 Difference in the opinions of two predominant
groups on ranking given to increase in pay… : 185
5.10 Difference in the opinions of two predominant
groups on ranking given to good work place
relations……………………………………. : 186
5.11 Difference in the opinions of two predominant
groups on ranking given to rewards and
recognition………………………………….. : 187
5.12 Difference in the opinions of two predominant
groups on ranking given to autonomy at work
place………………………………………… : 189
5.13 Difference in the opinions of two predominant
groups on ranking given to challenging
assignments………………………………….. : 190
5.14 Overall impressions of Performance reviewers
on the system………………………………… : 191

Chapter VI Summary , Conclusions and Recommendations

6.1 Introduction……………………………… : 195
6.2 Concepts………………………………….. : 196
6.3 Studies on Performance Management and
Related Aspects………………………….. : 196
6.4 Objectives and Methodology……………. : 197
6.5 The Setting, Universe and Sample…………. : 198
6.6 Human Resource Management Scenario
Satyam Venture Engineering Pvt.Ltd………. : 199
6.7 Profile of the Sample Respondents………….. : 201
6.8 The Results and Discussion on the
perceptions about Performance Management
System …………………………………. : 202

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6.8.1 (a)General impression of employees on : 203
performance support systems………………..
6.8.1 (b)General impression of employees on : 204
general beliefs on the system…………………
6.8.1(c) General impression of employees on : 204
applicability to current role…………………..

6.8.1(d) General impression of employees on : 205

impact of dyadic relations………………….
6.8.1(e) General impression of employees on : 205
effectiveness of the systems………………..
6.8.1(f) General impression of employees on : 206
ranking given to different aspects…………..
6.8.2 Impact of demographic profiles……………… : 206
6.8.3 Perceptions of reviewer and associates on
different aspects ………………………. : 206
6.9 Observations and Conclusions …………….. : 212
6.10 Major recommendations of the study ………… : 214

References

Appendices
Appendix - A : Questionnaire :

Appendix - B : Scoring Patterns :

Status Scores Social Status Scores
Occupational Status Scores
Educational and Training

Appendix – C : Item wise scoring

:

Annexure

Appraisal Forms

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