INTRODUCTION

Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail
leader serving millions of customers and patients every day, with a 170-year heritage of
caring for communities.
A trusted, global innovator in retail pharmacy with approximately 13,000 locations across the
U.S., Europe and Latin America, WBA plays a critical role in the healthcare ecosystem. The
company is reimagining local healthcare and well-being for all as part of its purpose – to
create more joyful lives through better health. Through dispensing medicines, improving
access to a wide range of health services, providing high quality health and beauty products
and offering anytime, anywhere convenience across its digital platforms, WBA is shaping the
future of healthcare.

TEAM DETAILS
WBA has more than 325,000 team members and a presence in nine countries through its
portfolio of consumer brands: Walgreens, Boots, Duane Reade, the No7 Beauty Company,
Benavides in Mexico and Ahumada in Chile. Additionally, WBA has a portfolio of
healthcare-focused investments located in several countries, including China and the U.S.

Competitors
 Amazon.com Inc (Amazon) is an online retailer and web service provider. The
company provides products such as apparel, auto and industrial items, beauty and
health products, electronics, grocery, books, games, jewellery, kids and baby
products, movies, music, sports goods, toys, tools and other related products. It also
provides related support services, including home delivery and shipping, cloud web
hosting and other web related services.
 Headquarters: United States of America
 No. of employees: 1,541,000
 Revenue: $514.0B
 Entity type: Public

 CVS Health Corp (CVS Health) is a provider of health care and retail pharmacy
services. The company offers prescription medications, health care products, beauty
products, personal care products, and cosmetics. It also offers pharmacy benefit
management (PBM) services, disease management and related services, and
 administrative services, Medicaid health care management services and prescription
drug plans. The company operates long-term care (LTC) pharmacies for the
distribution of prescription drugs and relevant pharmacy consulting and ancillary
services to chronic care facilities and care settings. CVS Health markets pharmacy
benefit managers, government funded health care programs, insurance companies,
unions, public exchanges and health benefit plans’ sponsors. It markets through retail
pharmacies, online retail pharmacy websites, onsite pharmacies, LTC pharmacies and
MinuteClinic clinics. CVS Health is headquartered in Woonsocket, Rhode Island, the
US.

 Headquarters: United States of America

 No. of employees: 300,000
 Revenue: $322.5B
 Entity type: Public

https://www.globaldata.com/company-profile/cvs-health-corp/

PRODUCT SEGMENT
U.S. Retail Pharmacy Segment
Our U.S. Retail Pharmacy segment is made up of our brands – Walgreens and Duane
Reade, which together form one of the largest drugstore chains in the U.S. – as well as
specialty and home delivery pharmacy, AllianceRx Walgreens Pharmacy, and our majority
investment in iA, provider of software enabled pharmacy automation solutions.

International Segment
Our international segment has pharmacy-led health and beauty retail businesses in five
countries, including our principal brands of Boots in the UK, Thailand and the Republic of
Ireland, Boots Opticians, Benavides in Mexico and Ahumada in Chile, as well as WBA’s
pharmaceutical wholesale operation in Germany.

U.S. Healthcare Segment

The U.S. Healthcare segment offers a technology-enabled care model powered by a
nationally scaled, locally delivered healthcare platform, organically developed clinical
programs and strategic collaboration with WBA's majority-owned businesses, including
Village MD, Shields and Care Centrix. 

MANAGEMENT TEAM:
1.HOLLY MAY
Executive Vice President and Global Chief Human Resources Officer, Walgreens Boots
Alliance, Inc.
Holly May is responsible for the strategy and direction of innovative global HR programs,
policies and practices that support WBA’s business goals and initiatives and for ensuring fair
and equitable treatment for all team members. She also leads Environmental, Social and
Governance (ESG) for WBA and serves on the board of Shield Health Solutions, in which
WBA is a majority investor.  

Most recently, May served as Global Chief Human Resources Officer for Abercrombie &
Fitch Co., managing all aspects of HR and ESG efforts across the company. She previously
worked for Starbucks as Senior Vice President of Global Total Rewards and Service
Delivery, responsible for consulting with the company’s board of directors and executive
leadership team on the strategic direction of Starbucks’ global compensation and benefits
portfolio. Prior to her time at Starbucks, May served in human resources leadership roles of
increasing responsibility at ING, Voya Financial and Visa Inc., as an HR business partner and
leading Rewards, DE&I and HR strategy. May graduated from Wellesley College and earned
her Master of Finance degree from the A.B. Freeman School of Business at Tulane
University.

2.ROSALIND BREWER

Chief Executive Officer, Walgreens Boots Alliance, Inc.

Rosalind (Roz) Brewer joined Walgreens Boots Alliance, Inc. as Chief Executive Officer in
March 2021. She also is a Director on WBA’s Board. Ms. Brewer most recently served as
Chief Operating Officer and Group President at Starbucks from October 2017 to January
2021. Prior to Starbucks, she served as President and Chief Executive Officer of Sam’s Club,
a membership-only retail warehouse club and division of Walmart, Inc., from February 2012
to February 2017. Ms. Brewer previously held several executive leadership positions with
Walmart beginning in 2006.

Prior to joining Walmart, she served as President of Global Nonwovens Division for
Kimberly-Clark Corporation, a global health and hygiene products company, from 2004 to
2006, and held various management positions at Kimberly-Clark beginning in 1984.
 She currently serves as the Chairperson of the board of trustees for Spelman College, where
she did her undergraduate work. Ms. Brewer also is a Board Member of Village MD, World
Business Chicago, Business Roundtable and the Smithsonian’s National Museum of African-
American History and Culture. Ms. Brewer formerly served on the board of directors for
Starbucks, Amazon, Lockheed Martin Corporation and Molson Coors Brewing Company.
She is currently ranked #7 on Fortune’s 50 Most Powerful Women in Business and was
named one of the 25 most influential women by the Financial Times in 2021. 

https://www.walgreensbootsalliance.com/about-us/leadership-team

FINANCIAL DETAILS
2022:  In fiscal year 2022, the company saw sales of $132.7 billion, up 0.1% from fiscal 2021, and
saw net earnings increase to $4.3 billion.
2021:  In 2021 the company made a revenue of $134.97 B a decrease over the years 2020 revenue that
were of $141.50 billion.

YEAR REVENUE CHANGE

2022 $132.18 B -2.07%

2021 $134.97 B -4.62%
2020 $141.50 B 2.98%
2019 $137.41 B 2.1%
2018 $134.59 B 11.74

NEWS
My name is Theresa Jones, and I am a team member in the ecommerce fulfillment center in
Edwardsville, Illinois. My chief responsibility is to satisfy our customers by processing
refunds. I work primarily in the returns department. When a returned item is delivered, I
determine whether it’s best to put the product back in stock, donate it or liquidate it. From
Thanksgiving until late February, we process many returns due to the holiday season. The
outbound departments get busy with the volume of packages as well, so sometimes I’ll jump
over to that department and help them get orders out to customers this time of year.

I have worked at Walgreens for 10 and a half years. I transferred to the ecommerce
fulfillment center when it first opened in March 2022 because I saw an ad for it and thought it
looked interesting. I am already close with my manager and fellow team members and love it
here so far. We’re all similar in that we care deeply about our customers. We partner to do the
hard stuff together, like emails and research, scheduling pickups and dealing with vendors to
ensure returns are processed correctly. I personally work with 11 vendors throughout the
year. I try to put myself in the customers’ shoes so I can fulfill their needs as they continue to
use Walgreens. Making sure they’re satisfied is what I love most.
 Jones processing returns in Walgreens ecommerce fulfillment center in Edwardsville, Ill.

In a typical workday, I wake up and check the weather so I can get my son ready for school. I
have three kids, ages 30, 22 and 15, and take care of my mom as well. I make sure my
youngest, a freshman in high school, has breakfast, a fully charged Chromebook and is
packed up for the school day.

I arrive to work at 7 a.m. and have a startup meeting first thing every morning and then head
to my work station. Every day I start somewhere different, so I first need to check the dock
area and unload my daily returns from the delivery trucks. Throughout the day, I process
claims, check mail, pick up donations from other fulfillment centers or dispose of damaged
returns. I wrap up the day by completing an end-of-the-day report and prepping for the next
day so everything’s in order for the following morning.

After working in five other departments throughout my time at Walgreens, I feel like my
current role fits me perfectly. I previously worked in "old orders", where items with unique
problems won't ship out, and it was my job to figure out why to stay within the delivery
timeframe. I loved working out those puzzles, but I get to collaborate more with my

co-workers now, and I like the facetime. I get to mentor and teach new team members, and I
like to have fun while still having their back and making sure they thrive.

It’s important to me to take care of the people around me at work and at home. At work, we
cover for each other if one of us is out, and it’s taught me to be open to change and be
adaptable. I work with a lot of different types of people, and it’s taught me to be patient. I’ve
built great friendships here that I cherish.

In the evenings, I catch up with my husband of 22 years, my other children and

grandchildren. My oldest, my daughter, just wrapped up eight years in the Air Force, and my
son just returned from 17 months in Japan as part of the Marines. They are both working
now, and I love to have them home so I can spend time with them and my 8-year, 3-year and
8-month old grandkids. I also love to listen to music with my youngest—mostly alternative,
reggae, soft rock and rap. It’s my background music while I catch up on The New York
Times and check the stock market.
Thanks to my time at Walgreens, I know that looking ahead to the future helps you stay
focused. Staying focused keeps you on the right path. And on the right path, comes success.
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https://www.walgreensbootsalliance.com/about-us/leadership-team

https://www.globaldata.com/company-profile/cvs-health-corp/