Proposal for Call Centre Solution

Features of the Solution

 Interactive Voice Response (IVR).

 Multi-Level IVR Facilities.
 If one Number is busy, the next programmed number is called.
 List of all the numbers who called you – So you never lose a business lead.
 Never Busy, available 24x7. Voice Mail recording if your phone is not reachable.
 Call recordings of complete conversation with your customers.
 Ability to set your work hours – after work hours your customers are sent to Voice Mail.
 Detailed call logs with date, time of call, caller id, duration of call and forwarded number.
 No hardware Installation or No Hardware Maintenance required.
 Connect your different branches through one centralize number
 Auto Dialer with Call Centre solution

VI) Benefits of the Solution

 Never miss a business lead – Every call is important.
 Get calls when not in office – Business is on the go.
 Move office but not phone- Phone number for life.
 Track and analyze calls with a real time dashboard.
 Give callers a personalize experience.
 Make your phone number your identity.

VII) Why Knowlarity: -

 Reliability
1. Follow CIA triad- Confidentiality, integrity, Availability
2. Uptime towards of 99.9%
3. Tie up with all Telecom companies ensuring Telco Redundance & BCP

 Security
1. GDPR Compliant
2. Latest VAPT & ISM report
3. Iso 9001/ ISO 2700 certifies platform, providing multiple layers of security protecting

 Scalability
1. Touched over 50M unique users in the last 4 month
2. handling approx. 20m calls per day
3. Global Footprint of Data centres- India, Mena, SE Asia, North America, & Europe
4. Services 25000+ organizations

Confidential Knowlarity Communications Pvt. Ltd. I Gurgaon

  Agility & Innovation
1. Quick Development
2. API integration
3. Customizable solution
4. Plug and play integration with all CRM like salesforce, lead squared, fresh work
5. Knowlarity Pioneered Cloud communication in India & Asia.

 Customer Focus
1. Dedicated Engagement managers working closely with customers
2. Domain experts sharing best practices
3. 24x7 support desk with sole objectives of resolving customer queries.

Commercial For Call Unlimited Centre

S. HEADER DESCRIPTION OF SERVICES AMOUNT

NO. IN RS 
1 One time Setup Charges For programming of routing logic and 11000/
Solution IVR options, implementation, Panel
creation, CRM Integration
2 Monthly Platform Platform charges including Rs 1700/ month
Charges per user wise Maintenance
Unlimited 10 Users per user Rs 1700/
incoming/outgoing
Asset Rental for mobile number rental/monthly per number 100/
3 number @100
4 Dedicated CLI Monthly @ 1000 1000/
5 SMS charges Per notification 0.16 paisa

Terms:

1. Taxes extra as applicable

2. Advance 3 month payment plus Setup charges and taxes
3. Monthly telecom bill & Monthly rental as per invoice
4. Vanity numbers/ Toll Free numbers- charge extra

Confidential Knowlarity Communications Pvt. Ltd. I Gurgaon