7/03/22

Principles of Business: Communication

Use of appropriate channels1: In business

Grapevine – This refers to the informal communication among staff only. This
communication often carries some element of truth.

Body language.

8/03/22

Topics for review test on Friday:

 Difference between manager and management.

 List the functions of management and explain at least three.
 Responsibilities of management to its stakeholders.
 Know difference between internal and external stakeholders.
 Explain management’s responsibly to its stakeholders.
 Explain the difference span of control and chain of command.
 Leadership: definition, identify leadership styles, know the difference between
management and leadership.
 Conflict: definition, at least four strategies used for dealing with conflict from
employers.
 Must know words: Scab labour, work-to-rule, strike action and go slow.
 The difference between mediation and arbitration.
 Establishing good staff relations: identify three ways that a manager can seek to
establish good staff relations.
 Motivation: definition, label Maslow’s hierarchy of needs, strategies for
motivating employees.
 Teamwork: definition, at least two advantages and disadvantages.
 Communication: definition, identify methods of communication, explain the
process of communication, identify factors influencing poor communication,
solutions to communication failure.

1
refer to communication presentation