MBA Programme

Fall 2023
Course Name: Business Communication
Course Code: MBA-9506
Instructor: Shish Haider Chowdhury, ndc, MCIPS (CS)
E-mail: shish.1965@gmail.com/ shish.haider@ewubd.edu
Phone: +880 18 1922 5594
Class meeting hours: Saturday 6.30 pm to 9.30 pm

Course Objective
The course objective is to examine and apply communication skills that managers need to
effectively maneuver workplace conflicts, maximize productivity in meetings, deliver
presentations, and handle many other duties that require communication.

Course Outcomes
Upon completion of the course, you will be able to:

 Analyze how the evolution of management theories over time has impacted the way
managers communicate with others;
 Determine how managerial communications impacts processes and relationships, both
within and outside the organization;
 Summarize how a manager's communication proficiency can impact their team's ability
to solve problems, resolve conflicts, and make decisions;
 Design strategies for effective internal and external written communications.
 Determine appropriate strategies for effective oral communications;
 Identify and evaluate the role of technology in managerial communications, and how it
impacts the manager's interactions with others in the organization.

My Stance
 Formal presentation
• Group discussion
• Group presentation
Course Topics

Category Objectives

Describe the communication process within an organizational context;

differentiate between the purpose for managerial communications in
Business
the classical scientific, neoclassical and contingency schools of
Communication
management; categorize each element of managerial communications
Dynamics
into one of the three strategic communication layers; distinguish
between the three general types of managerial communication errors.

Define computer-mediated communications; compare and contrast

Business technology-mediated communications and face-to-face
Communication with communications; describe how technology can create communication
Technology barriers and select tools to overcome barriers; identify how technology
can improve organizational innovation and team communications.

Compare and contrast 'hearing' and 'listening'; describe the active

listening process, its benefits for managers and the barriers that
Effective Listening in prevent it; differentiate between reflective listening and active
the Workplace listening; recall the four stages of the listening process; list tactics
managers can use to become better listeners and promote a listening
climate.

Define nonverbal communication; recall the role that space and

Nonverbal culture plays in the nonverbal communication process; list several
Communication in nonverbal cues that managers should observe as they speak with
the Workplace others; give examples of nonverbal cues that may indicate deception
in others.

Define culture and diversity; recall how power distance impacts

Dynamics of communication between managerial levels within an organization;
Intercultural select communication taboos that differ between cultures; list ways
Communications that managers can become more competent at intercultural
communications.

Managing Workplace Clarify the sources and types of conflicts that occur in the workplace;
Conflict recall the process and stages of conflict on teams; list the five
strategies managers can use to manage organizational conflict; select
the communication principals and steps involved in problem-solving
conflict resolution; apply strategies that help managers overcome
 negotiation obstacles; state the impact that culture has on how people
negotiate; list two dispute resolution forms that may be used when
negotiations breakdown.

Select the advantages and disadvantages of teamwork; differentiate

Managing Productive between the types of business meetings managers facilitate; identify
Meetings the steps and tactics for preparing and conducting a purposeful
business meeting.

Conducting
List the various types of employment interviews and describe the ways
Workplace
these interviews are conducted.
Interviews

List several things that managers consider before they start writing
their message; select the elements of effective sentence, paragraph
Characteristics of
and message structure/construction; recall how to proofread and
Managerial Writing
revise messages for errors, accuracy and conciseness; identify
elements and steps in the collaborative writing process.

Differentiate between informal and formal written communications;

Routine Messages,
list the different types of managerial communications documents;
Reports, & Proposals
recall the components and structure of each type of document.

Know how to create a strategic, audience-centered professional

presentation; differentiate between the technologies, tools and aids
Creating Professional that managers may incorporate into a presentation; recall how to
Presentations prepare for a presentation and common mistakes managers should
avoid; identify how to best project your voice and answer audience
questions during the presentation.

Assess the role of virtual teams in the workplace and explain how to
effectively communicate within one; recall how globalization is
Trending Issues in
changing the business landscape; define the knowledge economy and
Managerial
the communication skills it demands; list how worker expectations are
Communications
shifting as the younger generation of professionals enters the
workforce.
Assessment and Evaluation:
Grades will be calculated as per the university grading structure and individual student will be
evaluated based on the following criteria with respective weights.
MARKS DISTRIBUTION
Midterm Examination 1 15
Midterm Examination 2 15
Final Examination 30
Class Quizzes 10
Assignments/Term Paper 15
Group Work and presentation 10
Attendance 5
Total 100%
Note: Respective weightage of marks may be
modified by the instructor to make the assessment
more competitive and participative.

Policy for missed classes, quizzes and midterm examination:

Students are requested to attend all the classes and to read assigned textual materials prior to
attending the classes. A student missing 3 classes without any valid reasons may be dropped
from the course. No make-up would be allowed for missed quizzes. No provision for the
students to make-up their Mid Term Examination unless there is permission of the authority.
Text Book:
1. Business Communication: Connection in a Digital World. 13th Edition, Kathryn Rentz, Paula,
Lentz, McGraw Hill International Edition, 2016-17
Optional Text:
1. Business Communication, Edition illustrated, reprint, Authors Peter Hartley, Clive G.
Bruckmann, Publisher Psychology Press, 2002
Reference Material:
Will be advised by the faculty in due course