BETT MIDTERM ASSIGNMENT

1. List five different situations which may crop up during a training session. Select any three
from your list and write how you as a trainer would handle the situation. (400 words)

1. Learner’s Behaviour
2. Network issues or Broken devices
3. Mixed level of trainees
4. Management’s attitude towards the course
5. Trainer’s attitude towards the course

LEARNER’S BEHAVIOUR

Business English Learners are adults categorized through need analysis. Thus, classroom
activities should be learner-centered and interactive. Learners’ needs should be determined to
reduce doubts and confusion. Activities like info-filling exercises, making placards, problem-
solving tasks, case studies, and gathering information from resources, can be employed for
student participation. Addressing immediate office needs can reduce learners' not interested
attitude and make them focus. When learners are comfortable in the class affective filters will
reduce eventually.

MIXED LEVEL OF TRAINEES

Business English classes usually have mixed levels of trainees. We need to filter them through
need analysis so that we can address each of their needs. Increasing student talk time and
decreasing teachers' talk time can improve the trainees' performances. Activities like interviews
and informal discussions will subgroup them and help monitor their learning capacities and
confidence in tackling a situation. Individual, pair, group, or class activities in between can
maintain the energy level.

MANAGEMENT’S ATTITUDE TOWARDS THE COURSE

Management’s altered decision can project in the course and can cause inconvenience,
minimize friction, maximize student faith and fortify their participation. If the management
changes the program venue, explain the detrimental factors and suggest an alternate venue.
Including and excluding trainees without prior information can cause jeopardy to the classes.
Though instructors can’t do much about this, regular reminders can reduce such situations and
continue a frictionless program.
The situations you have mentioned are fine. The trainer should be capable off handling these
situations. The trainer should also be able to keep the trainees motivated throughout the training
session so that there is no absenteeism.

2. You have been asked to train a group of entry-level executives in the marketing division of a
Multinational Company. Write in detail how you will conduct a need analysis for the said group.
Who would you approach and what are the methods and techniques you will use and why? (500
words)

Needs analysis depends on the company and the trainees that were given to us. Interviewing
the immediate authority accountable or to whom we will be reporting, such as the internal
coordinator or intern manager, is the first step. Understanding what the business expects its
employees to accomplish by the end of the training is important for their own benefit.

The following questions will be directed toward the company:

1. What is the audience company targeting?

2. What are the services provided by the company?
3. What communication medium would the company prefer?
4. What medium of marketing would the company prefer?
5. Who are your current customers?
6. Is there a need for any other languages?
7. Who are your biggest competitors?
8. What media do you currently use?
9. Do you anticipate any changes in your business that would affect your current customer
profile?

The following questions will be directed toward the company for each medium:

1. How often do you use the medium?

2. What do you like most about this medium?
3. What do you like least about this medium?
4. What would you like to change about this medium you are using?
5. What is your monthly investment in this medium?

The next step is to interview the trainees individually through need analysis.

Name:_______________

What is the specific need for english? (ex: meetings in English, job abroad)
___________________________________________________________
___________________________________________________________
___________________________________________________________

Which of the following do you want to practice and improve? Prioritize by number your choice in
order:

Social English/Meeting people Chairing meetings

Telephoning Negotiating

English for business travel/tourism Reading accounts

Reading reports Reading marketing material

Reading technical papers Reading contracts

Reading newspapers Giving presentations

Instructing or training others Reading instruction manuals

Writing marketing material Participating in conferences

Conducting interviews Writing memos

Writing faxes Writing business letters

Writing press releases Writing reports

Writing technical material Taking part in formal meetings

Date: Signature:

Activities like role plays, placement tests, interviews with the trainees, etc. will help the trainer
determine the gap areas in knowledge and then the training session can be designed
accordingly.

Grade: A