SOAL MATA PELAJARAN : BAHASA INGGRIS PARIWISATA

KELAS : XI

NAMA GURU : NI KADEK OKI NOVIANTARI

1 What is the definition of tourism?

A Tourism brings a large amount of income to many countries
B Tourism is contributing to GDP of the country
C Tourism is create opportunities for employment in several industries
D Tourism is the activities of persons for travelling, leisure, business and recreational
purpose
E Tourism helps to grow income in payment for goods and services
2 Which one is not purpose of tourism industry?
A Leisure
B Recreational
C Business
D Travelling
E Research
3 Which one is not the definition of tourist?
A Tourist is people do not love travelling either go outside their window
B Tourist as people “travelling to and staying in place outside their usual environment
C Tourist is anyone who travel to places other than one
D Tourist is someone who travels for pleasure and recreation and exchange culture
E Tourist is a person who travels and stays overnight at a destination
4 From the statement below, which one are not the sector of Tourism industry?
A Transportation, accommodation, tour and travel
B Manufacture, transportation, convection
C Airline, cruise ships, and taxicabs
D Hospitality services, shopping mall, entertainment
E Accommodation, airline, tour & travel
5 How many hours of tourism industry operational?
A 24 hours
B 12 hours
C 8 hours
D 20 hours
E 9 hours
6 It is responsible for handling itinerary for guest tour activities.
A Waiter
B Receptionist
C Tour Operator
D Security
E Sales and Marketing
7 The duties of providing assistance, information, cultural, historical and contemporary
heritage to people on organized tours such as individual or group to educational
 establishment, museums, and other venue ith significant interest.
A Tour guide
B Travel agent
C Waitress
D Reservation
E Sales manager
8 The department is responsible for preparing menus, foods, and managing inventory of
food and beverages items. It includes food and beverage preparation and service for
restaurant, lounge, room service and other food service at hotel.
A Housekeeping
B Front Office
C Food and Beverage
D Security
E Sales and marketing
9 People who travel for fun are called….
A Tourism
B Tour
C Travel
D Tourist
E Leisure
10 In the context of hotel, the term if this section is used for booking a particular
accommodation in the hotel by a guest for a period of time.
A Banquets
B Guest Relation Officer
C Reception
D Lobby
E Reservation
11 The department is responsible for interviewing and recruiting qualified staff to be placed
at appropriate positions called …..
A Housekeeping
B Human Resources
C Front office
D Food and beverage
E Finance
12 The duties of welcoming guest upon arrival to hotel and explaining the facilities of hotel,
handling guest check-in and registration.
A Hotel Manager
B Receptionist
C Waiter
D Bellboy
E Roomboy
13 In a large hotel, receptionists use a computer to handle reservations, and may also use a
telephone switchboard. From the statement, a hotel reception may also ….
A Talk to customer
B Serve drink
 C Encourage guest to order food and drink
D Handle reservation
E Make up room
14 The receptionist tasks are likely to include: allocating rooms to guests, taking and
passing on messages, putting together bills and taking payment, and handling foreign
exchange, helping guests with requests, e.g. asking housekeeping for extra bedding or
storing valuables in the hotel safe. The following are main tasks of hotel reception,
except….
A Allocating room to guests
B Taking and passing on message
C Enjoying dealing with guest
D Putting together bills and taking payment of guest
E Handling guest complain
15 These are usually white, and folded in the style of the restaurant.
A Place mat
B Table runner
C Buffet skirt
D Tray cloth
E Napkin
16 In larger hotels, there might be a small team of receptionists, each with specific duties. In
a small hotel, they might do non-reception tasks too-like serving drinks. Reception desks
in larger hotels often stay open all night, but in smaller hotels night-time duties might
be taken over by the porter. Working hours can include days, nights, weekend sand
public holidays. Receptionists might work shifts. There are opportunities for working part
time or only in the holiday seasons. Which statement is not correct based on the text?
A There are opportunities for receptionist working part time
B Reception might work shifts
C In smaller hotels, there might be a small team of receptionist
D Reception desk in large hotel stay open all night
E In a small hotel, they might do non-reception tasks
17 Smoking in a restaurant does not only give the bad impact to the active smokers but also
the passive ones. The communicative purpose of the text is to ……
A Explain how the smoking can be dangerous
B Retell about some positive effect of smoking
C Persuade readers with the smoking risk
D Describe how the smoking is not allowed
E Persuade readers that smoking must be banned
18 Smoking in a restaurant is impolite. The synonym of the underlined word is …
A Polite
B Rude
C Delicate
D Sensitive
E Kind
19 Smoking in a restaurant does not only give the bad impact to the active smokers but also
the passive ones. Smoking in a restaurant is impolite. The smell of the smoke affects all
 people and can turn them off their food. People pay to taste good food and not to be put
off by foul-smelling smoke. Besides, smoking harm the others especially passive
smokers, that is, breathing in smoke made by a smoker, can lead to asthma attacks and
even cancer. Finally, smoking is dangerous and a health risk to the smoker. Cigarettes
cause heart and lung disease and people do not smoke anywhere, not just in restaurants.
Regarding to the bad impacts, smoking must not be allowed in any restaurants.
The statements below are true based on the text, except ….
A Smoking is dangerous
B Smoking is unhealthy for the smoker
C Smoking must be not allowed
D Smoking makes us better
E Smoking harms to the others
20 Smoking in a restaurant is impolite. The smell of the smoke affects all people and can
turn them off their food. People pay to taste good food and not to be put off by foul-
smelling smoke. What is the main idea of these paragraph?
A Passive smoking is made by a smoker
B Cigarettes cause heart and lung disease
C Smoking in restaurants must not be allowed
D Smoking in a restaurant is rude to do
E The smell of the smoke affects all people
21 CO means …..
A The room status when guest has vacated and the room still needs to be prepared for
selling.
B A room with two locks, one by hotel and the other personal lock put by the guest.
C The privacy tag that the guest does not wish to be disturbed by housekeeping.
D The status of the room as occupied by the guest
E The status of the guest room when the guest has vacated the room
22 OC means ….
A The room status when guest has vacated and the room still needs to be prepare for
selling.
B A room with two locks, one by hotel and the other personal lock put by the guest.
C The privacy tag that the guest does not wish to be disturbed by housekeeping.
D The status of the room as occupied by the guest or displays signs of being occupied
y the guest.
E The status of the guest room when the guest has vacated the room
23 VC means …..
A The room status when guest has vacated and the room still needs to be prepare for
selling.
B A room with two locks, one by hotel and the other personal lock put by the guest.
C The privacy tag that the guest does not wish to be disturbed by housekeeping.
D The status of the room as occupied by the guest or displays signs of being occupied
y the guest.
E The status of the guest room when the guest has vacated the room
24 DL means ….
A The room status when guest has vacated and the room still needs to be prepare for
 selling.
B A room with two locks, one by hotel and the other personal lock put by the guest.
C The privacy tag that the guest does not wish to be disturbed by housekeeping.
D The status of the room as occupied by the guest or displays signs of being occupied
y the guest.
E The status of the guest room when the guest has vacated the room
25 DND means …..
A The room status when guest has vacated and the room still needs to be prepare for
selling.
B A room with two locks, one by hotel and the other personal lock put by the guest.
C The privacy tag that the guest does not wish to be disturbed by housekeeping.
D The status of the room as occupied by the guest or displays signs of being occupied
y the guest.
E The status of the guest room when the guest has vacated the room
26 The first thing to do when handling reservation by phone …..
A Greeting
B Describing hotel facilities
C Suggesting payment
D Welcoming to hotel
E Regretting the phone
27 Reservation: …………., how may I help you?
Guest: I would like to book a room
What the reservation clerk should say?
A How do you do sir?
B Welcome to
C Good morning Pacto, this is Ira speaking
D Good morning
E Thank you
28 A: Good morning, sir. I am Lisa, the new tour operator.
B: Oh, good morning. Do you know your main responsibility here?
A: Yes, I prepare travel itineraries for clients and groups.
B: Good. By the way this is Mr. Indra our tour manager. A tour operator is responsible to
the tour manager.
A: Nice to meet you, Mr .Indra
Who is Lisa?
A Tour guide
B Travel agent
C Tourist
D Tour operator
E Reservations
29 What is tour operator responsibility?
A Prepare room for the guest
B Prepare travel itineraries for clients
C Prepare the airline ticket
D Handling guest check in
 E Telephone operator
30 Who is tour operator responsible to?
A Travel agent
B Reservation
C Reception
D Tour Guide
E Tour manager
31 Why do we should say “Nice to meet you” to someone we meet for the first time?
A First impression as a new member
B Welcoming Mr. Indra
C She is first meeting with Mr.Indra
D Greeting Mr. Indra
E She wants to be polite
32 A: Yes, I prepare travel itineraries for clients and groups.
From the text above, what is itineraries means ……
A Travel agenda
B Summary
C Daily activities
D Tour management
E Working schedule
33 The following statements are true about reservations ….
A Room change service
B Delivery service
C Room service
D Room reservation service
E Guest departure service
34 Do you have reservation before?
The statement is used for …..
A Asking the order type
B Asking already booked a room
C Asking any special request
D Asking about room facilities
E Asking about departure time
35 The correct media reservation below are …..
A Phone, computer, and e-mail
B Phone, text, e-mail and faximile
C Internet, computer, and e-mail
D Phone, e-commerce, e-mail and fax
E Computer, internet, and e-mail
36 The report containing the number of rooms sold in a day is ...
A Reservation transaction report
B Expected arrival list
C Room availability report
D Daily report
E Expected departure list
37 If a guest wants to ask for a room that is still available, the reservation clerk can see it
on ...
A Reservation transaction report
B Expected arrival list
C Room availability report
D Daily report
E Expected departure list
38 The reservation status of a group with a minimum number of 15 people is...
A 6 pm release
B Take or place
C VIP and CIPs
D Guaranteed arrival
E Tours and Group
39 Below are the group reservation room price classifications, except …..
A Group rate
B Airline crew rate
C Personal rate
D Travel agent rate
E Govermment rate
40 The information needed to determine whether a reservation is accepted or rejected
includes...
A Desired type of room, number of potential guests and date of arrival
B Type of service desired and length of stay
C The desired type of room, the number of rooms booked and the name of the
prospective guest
D Desired type of room, number of rooms booked and period of stay
E Desired type of room, arrival date and room price
41 The sentence to ask the date of arrival of guests is ...
A Yes sir. May i know what date you will be departing?
B Alright sir, may i know what date you will be arriving?
C Alright sir, may i know what type of room would you like?
D Alright sir, what name will the reservation bi listed under?
E Alright sir, may i know what about your name?
42 The appropriate sentence to ask the name of a potential guest is...
A Yes sir. May i know what date you will be departing?
B Alright sir, may i know what type of room would you like?
C Alright sir, what name will the reservation bill listed under?
D Alright sir, may i know what date you will be arriving?
E Alright sir, may i know what about your name?
43 The sentence to ask the type of room that guests want is ...
A Yes sir. May i know what date you will be departing?
B Alright sir, may i know what type of room would you like?
C Alright sir, what name will the reservation bill listed under?
D Alright sir, may i know what date you will be arriving?
E Alright sir, may i know what about your name?
44 Giving back money at the time of cancellation is called...
A Collect call
B No show
C Sleep out
D Cancelation
E Refund
45 Reservation staff can refuse reservations for reasons that are in accordance with hotel
SOPs. It is called...
A Denying of cancelation
B Sleep out
C Handling of reservation
D Early client
E Denying of reservation
46 The record of the guest which ha experience in the hotel called …..
A Guest history
B Staff history
C Room history
D Guest in house
E Daily report
47 Payment of a certain amount by a guests minimum payment for one night, before the
guest turn in to the hotel is called …..
A Pre-payment
B Credit card
C Debt card
D Advance deposit
E OTA voucher
48 The order has been approved by sending a confirmation letter. And the letter must be
brought at check-in called…
A Guaranteed reservation
B 6 pm release
C Cancellation letter
D Confirmed reservation
E OTA voucher
49 Term for the condition where the guest runs away and doesn't pay all the bills called ….
A Skipper
B Sleeper
C Skipping
D Sleep away
E Snipper
50 The type of reservation guarantee where the guest pays the entire room bill before the
guest stays at the hotel is....
A Advance payment
B Credit card
C Pre-payment
D Travel check
E Reservation card