ECS- LO-4

I confirm that the work submitted for this assignment is my own.

Learner name, Aarya Dakshayani Gedela Date Batch code

Reference id FIAT/AVP/22-23/385 11th J1(22-23)
February
2023

Guidelines: Students to attempt the below questions for getting PASS/ MERIT/
DISTINCTION
1. Write your responses in the space provided below the questions
2. Review your answers before submitting the Assignment

TIMELINE: You can take upto 2 hrs to submit this Assignment

Session 30
Total Marks: 50 Time: 2 hrs

A. Read the text carefully and answer the questions on the text. (4
marks)

The hotel has 10 Standard, 8 Deluxe, 6 Family rooms and 10 Cottages. The
Rooms have hot and cold showers and private balconies. Room service and
laundry facilities are also available. All rooms except Cottages offer air
conditioning. Each room is equipped with two single beds, Family rooms
have 4 single beds. All rooms (except for Cottages) have televisions. If you
desire to make a reservation or request for more information you need to
complete the form. Our travel staff will be prompt in responding to any
request within one working day. The hotel staff there to help you. An
approval of your booking will be sent to you via e-mail (and fax if required).
If for any reason you wish to cancel your booking, it would be in your benefit
if you do so as early as possible by e-mailing our travel staff.

Answer the questions given below: Tick mark the correct option
1. Showers
a. There are no showers in the Cottages.
b. There is a shower in every room.
c. Only the Cottages have showers.

Ans: a. There are no showers in the Cottages.

2. Air Conditioning
a. There’s no air conditioning available in the cottages.
b. Air conditioning is available in every room.
c. Air conditioning is only available in the Cottages.

Ans: a. There’s no air conditioning available in the Cottages.

3. Apart from the Family rooms, all rooms are...

a. Double rooms.
b. Twin-bedded rooms.
c. Single rooms.

Ans: b. Twin-bedded rooms.

4. To book a room you must...

a. Respond in one working day.
b. Send a fax.
c. Fill in a form.

Ans: c. Fill in a form.

B. Read the passage given below and answer the questions that
 follow:(16 marks)

We often come across the stylish image of an air hostess or pilot greeting
passengers on board. In fact, so powerful is the image within us that today
the ever-smiling face of an air hostess has come to represent the epitome of
hospitality, glamour and ultimate fantasy of flying and seeing the world.
Flying across the globe and moving silently, the crew attendants meet and
greet the passengers first and make them comfortable for the journey ahead.
Right from the moment the plane moves in front of the aerobridge, they are at
the aircraft door with a warm smile, welcoming and guiding passengers on
board to their seats and performing their duties. Once the aircraft is airborne,
they make the passengers comfortable by rolling out the cart load of goodies,
food and drinks, chocolates and coffee, snacks and tea. Even though their
services may appear to be a very quiet affair, yet they have lots of
responsibilities on their shoulders, which include executing flight
commander›s instructions, coordinating security arrangements and ensuring
passengers› overall safety as well. During an emergency, they take the
responsibility and determine the most appropriate step to deal with the
situation.

Various domestic and international airlines have increased their services,

there is no doubt that the expansion is going to bring in a recruitment drive
for every new route demands additional basic cabin crew members.
Therefore, we are now witnessing a huge demand for trained cabin crew.
This is clear from why there is an increase in interviews conducted and many
inductions by many airlines. At the interviews of air hostesses and Flight
Attendants, the applicants are asked about their eyesight, interest in the job
and how they can handle difficult passengers. The governments of some
countries are keen on going liberal with an open sky policy. In this respect,
India is emerging as an important aviation hub in South Asia. This growth is
going to bring in multiple recruitment drives, as for every new route added, it
demands additional basic cabin crewmembers.
If you have any interest in this career, you can do a vocational programme,
specifically in aviation. Going to a well-known institute is always helpful
when you go job hunting.
From paragraph 1 and 2(5 marks)
1. Why is it mentioned that the air hostess is the epitome of hospitality
and style?

Ans. It is mentioned that the air hostess is the epitome of hospitality and style
because they meet and greet the passengers first and make them comfortable
for the journey ahead. Right from the moment the plane moves in front of the
aerobridge, they are at the aircraft door with a warm smile, welcoming and
guiding passengers on board to their seats and performing their duties.

From paragraph 2(2 marks)

2.(a) The word ‘quietly’ can be replaced with _______silently________.

(b) The word executing refers to ___performing___.

From paragraph 2(2marks)

3(a) What should members of the cabin crew do in an emergency?
Ans: During an emergency, the members of the cabin crew take the
responsibility and determine the most appropriate step to deal with the
situation.

(b) What must the crew attendants do first when the plane reaches in front
of the aerobridge?
Ans: The crew attendants must put on a warm smile, welcoming and guiding
passengers on board to their seats when the plane reaches in front of the
aerobridge.

4. (a) Which country is emerging as a major aviation hub in South Asia? ( 2

marks)
Ans: India is emerging as a major aviation hub in South Asia.

(b)What are the various questions asked during the interview to applicants?

Ans: The various questions that are asked during the interview to the
applicants are about their eyesight, interest in the job and how they can
handle difficult passengers.

From paragraph 4(5 marks)

5. How can one work towards a career as a member of the cabin crew?
Ans: One can work towards a career as a member of the cabin crew by doing
a vocational programme, specifically in aviation. Going to a well-known
institute is always helpful when you go job hunting.

C. Read the passage given carefully and answer the questions that
follow :(10 marks)
Flights have just become longer so that passengers can reach their destination
in one go without hopping flights. A long flight means passengers do not
need to break their journey at places and change planes. “They like to board
once, de-plane once. “It saves a lot of time and energy as passengers do not
waste time hopping from one flight to another,” says Tripta Bhatia, a member
of the cabin crew who works with one of the long flights and is very happy to
be on such flights. The flight from New Delhi to Toronto is now in operation
for a couple of years. The flight takes approximately eighteen hours, which
creates many challenges. A lot of groundwork goes into a flight like this. The
aircraft is, of course, specifically designed for the journey with more space
and wide-ranging entertainment services. The flight crews are also specially
trained to face the challenges involved. Travellers are now quite aware of the
health hazards that may be associated with flights that cover 17,600 or more
kilometers in distance more. Exposure to lower oxygen is harmful to the
human body. Passengers on extreme-long range flights need to be provided
with flight socks and, if necessary, tablets for thinning the blood. It is a belief
that prevention is better than cure when it comes to in-flight health. It is not
just the health and life of the passenger that is at stake on a flight of this
length, but also that of the flight crew. “They give us training on fatigue
management and how to fine- tune to the local time in Toronto. We need and
to exercise, as well as take care our diet and eat lightly in-flight,” says Tripta
Bhatia. The long-haul flights are now becoming a trend and many airlines
offer these direct flights the timings of which suit the domestic airlines.
Singapore, Cathy Pacific, Qantas are some of the Airlines that offer these long
flights. Asia is, perhaps is the region where the demand for these long flights
is the greatest. The flights connecting from the Asian cities to the US is the big
market since flights to the European continent don’t require 18 hours of
endurance and capacity

Tick mark the correct option (5 marks)

1.Why are longer flights harmful to passengers and crew?
a) Because there is less oxygen in the air.
b) People will get bored
c) long periods of inactivity will damage their bones

Ans: a. Because there is less oxygen in the air.

2. What are flight socks?

a) special socks are meant to keep the plane free of harmful bacteria
b) one of the preventive measures planned by airlines
c) socks that stop your blood from getting too thin

Ans: c. Socks that stop your blood from getting too thin.

3. Which of the following methods given below for countering the

health problems caused by long flights is NOT mentioned?

a) how best to cope with jetlag?

b) advice on food consumption during a flight
c) advice on drinking alcohol

Ans: a. How best to cope with jetlag?

4. What are the advantages of longer flights?

a) There are less problems with jetlag
b) passengers save time
c) passengers get a good break between flights

Ans: b. Passengers save time.

5. Where on the globe is the area for longer flights expected to develop?
a) between Europe and America
b) between Asia and America
c) between Asia and Europe

Ans: b. Between Asia and America.

6. Write 5 lines on what does a flight attendant do to take care of

himself and his passengers during a long flight of 18hours. ( 5 marks)

Ans:
Water consumption: During the lengthy flight, a flight attendant will make sure
to drink enough water to stay hydrated, and they will also remind passengers
to do the same.

Movement: To prevent getting tired and uncomfortable, a flight attendant will

take breaks to stretch, walk around the cabin, and perform brief exercises.

Sleep: A flight attendant will try to get adequate sleep on a long flight so they
are rested and ready to attend to the needs of passengers.
Healthy eating: To sustain energy levels during the flight, a flight attendant
will select healthful, balanced meals and snacks.

Personal hygiene: A flight attendant will make care to maintain fresh by using
the toilet frequently, cleansing their hands, and freshening up in order to
preserve a healthy and professional image.

D. Picture comprehension (20) Things That You need to include in your

story

Character 1(1mark)
Name: Catalina Martín
Age: 28
Sex: Female
Mood: Sad, Glad

Character 2 (1mark)
Name: Aaron Blackford
Age: 37
Sex: Male
Mood: Happy

2.Action heading (what is happening in the story (4 marks)

Spanish-born Catalina Martín wants to celebrate the Thanksgiving with her

family in Spain but due to unfortunate trouble, she missed her flight and had
to celebrate Thanksgiving with her beau.
Now to write a story (14 MARKS)
The following points need to be included in your story
1. Make an interesting story with a main character
2. Bring a problem in the story
3. Include innovative ideas to solve that problem
4. End the story properly
5. If you are female, then make a female main character in the picture
6. The story must represent you, how you think, how you react in that
situations, include these things in your story. You must add your emotions
and feelings in the story

The pictures are printed on the inside back cover of the ECS book.

A Spanish-American Thanksgiving.

The family of Martíns was on holiday during the month of

Thanksgiving. Spanish-born Catalina Martín, a 28-year-old resident of
Manhattan, New York City. Every year for Thanksgiving, Martíns travelled
back to their home country. When the time came Lina packed some of her
belongings and drove to the airport which was a thirty minutes away from
her apartment.
At 10:30 in the morning, the flight takes off. She had to arrive at the
airport at least one hour in advance. She had almost reached the airport when
she abruptly realized that she had left the gas stove on. She was therefore
forced to go home. When she reached home, she hurried inside and
immediately turned the gas stove’s knobs off.
Just in case, Lina double-checked the status of her flight to see if there
had been any delays. Fortunately, she found out that the flight was delayed
by an hour. So she decided to stay back home and wait rather than to wait in
the airport.
She relaxed in the drawing room without unloading her bags. She heard
the sound of water murmuring from the master bedroom. When she
examined, she was shocked to discover a significant water leak that had
caused the bathroom to fill with several inches of water. She called the
plumber right away because she anticipated that the entire house would soon
be under water.
It hadn't taken long for the plumber to show up. He investigated and
told Lina that the leak was being caused by a bathroom pipe that had broken.
He also assured her that he could fix it in about an hour. Lina grudgingly
agreed because she had a delayed flight. In actuality, the plumber needed two
hours to fix the leak. Lina paid him with chargers as soon as the work was
over, locked the home, and departed for the airport with only thirty minutes
to spare.
Adding insult to injury, Lina was caught in traffic on the way to the
airport. She faced the red lights at every single, as if she were carrying the
weight of the entire universe. Lina overcame all the obstacles and made it to
the airport.
She exited the uber as soon as she arrived at the airport and hurried
inside to finish all the check-in procedures. But to her dismay, she was only
able to observe that the flight had taken off from the transit lounge. She
discovered to her despair that she had missed both her trip and Thanksgiving
with her family.
She called Aaron Blackford, her American boyfriend, while she was still
in the airport and told him about her missed flight.
Lina called just as Aaron was beginning his day’s task. He quickly
headed to the airport to pick her up after learning about her missed flight.
She was really saddened by the situation when they got home and told
her mother about it over the phone.
Lina had a terrible day, but she still got to spend Thanksgiving with her
boyfriend. She was quite glad that she couldn't spend the time with her
family and instead had to be with her beau.
THE END.