Name: Aqila Abyani Rafitri

Class/SRN: TBI 3/T20186103

Subject: English For Customer Care

Page 11

1. N

2. P

3. N

4. N

5. P

6. P

7. N

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Exercise 2

1. A bank

2. A shop

3. A hotel

4. A company

5. A trade fair

Exercise 3

1. Must be

2. Introduce

3. Nice

4. How was
5. May I take

6. You had like

7. Would you

8. Thank so much

9. Coming

10. Trip

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Exercise 3

1. Greeting And Introduction

Hello, you must be James from Florida. I’m Veronica from Canada. I will be
accompany you during this tour, if you have any question just ask me. So, have a nice day
and nice to meet you.

2. Small Talk Question

How was your trip? Do you ever go to Malang? What’s your first impression here?

3. Offering Hospitality

Hello sir, would you like some ice cream? It’s hot now

4. Saying Goodbye

Iam sorry, i have to leave now. Don’t forget to text me when you aren’t busy. Iam
waitng. So long for now, bye.

Exercise 4

1. Introduce

2. Finally

3. May

4. Kind
5. Like

6. Care

7. Get

8. Contact

9. Pleasure, Journey

10. Long

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Exercise 5

1. 1. So, have you ever been to Vienna before?

c. Yes, I have. I was here four years ago

E. Oh, really? Was that for business or pleasure?

2. 2. How was your trip?

e. It was fine. The train was a bit late but we arrived on time

A. That’s good. We’have been having a bit of trouble with the trains. They always
seem to be late

3. 3. Did you find us OK?

a. Yes, no probem. It’s a very nice location here, isn’t it?

F. Yes, we like it. We’ve been here for four years now.

4. 4. How was the weather in London?

f. Nice, actually. It was sunny and warm when I left

B. You’re lucky. It’s been raining here for three days now. Very depressing

5. 5. So, how are Pat and John doing? Are they still working hard?

b. Actually, they’re both n holiday now. In Portugal

 D. How lovely. I was in Portugal two years ago. Do you know it?

6. 6. Oh, are you interested in tennis?

d. Yes, I play in a local club

C. Me too. In fact, I’m playing in a tournament this weekend.