MANAGERIAL SKILLS DEVELOPMENT LAB (M-319)

BY
RADHIKA TOTLA
Roll No.- 39
Submitted to
RAJASTHAN TECHNICAL UNIVERSITY
In partial fulfillment of the requirement for the
award of the degree of
MASTER OF BUSINESS ADMINISTRATION
Under the guidance of
MRS. SONALI SINGH CHAUHAN
Associate Professor

Department of MBA
MAHARISHI ARVIND INSTITUTE OF SCIENCE AND MANAGEMENT
2020-2022
 INDEX

S. NO. TOPICS PAGE NO.

1. Azim Premji 3-14

2. Inter Office Memorandum 15-18

3. Business Model Of Flipkart 19-30

4. Book Review 31-41

Your company Kitchen Mate which manufactures kitchen appliances has been awarded a
prestigious quality award for both product design and Service Delivery. You are the CEO
of the company you want to communicate this information to all the employees of the
company, you would also like to use a personality to motivate the employees to continue
with the good work. Write an inter-office memo with a suitable message.

Ans. What Is Memorandum?

A memo is the short form of Memorandum. Memo is a short official note that is sent by one
person to another within the same company or organization. It is one of the most used means of
official communication in the business world. Its main purpose is to serve as a reminder or to
give some instructions.
It is used to communicate something of immediate importance to people within a business or
organization. A memo also can be sent to people or firms that have close or long-standing
relationships, such as vendors or consultants. Memos can thus communicate important
information efficiently in order to make dynamic and effective changes.
In law, a memorandum is a record of the terms of a transaction or contract, such as a policy
memo, memorandum of understanding, memorandum of agreement, or memorandum of
association. In business, a memo is typically used by firms for internal communication, while
letters are typically for external communication.
Memos have been a popular way for commuting for over a century now.
Usually, we write a memo is for one of the following five reasons
1. as a reminder
2. highlight an event or circumstance
3. to recount an event
4. keep an official record of anything
5. to pass information or instructions

Advantages Of Memorandum

 They are a very cost effective way of mass communication. And their transmission is also
very cheap.
 Another advantage is its simplicity. They are very simple to write and understand.
 Memos tend to be brief and to the point. They also reach a lot of people. So, they are very
time-saving as well.
 They also serve as evidence in case of a dispute
 Memos are stored for the future, and such can be referred later if needed.

Requirements Of Memorandum
Share Information
Memos are used to keep employees informed on the latest happenings, either company-wide or
in a specific department. For example, when management issues a change in corporate policy, a
memo is used to explain the change. Other news shared in a memo might include the latest new
hires or promotions with specific details about each person and their roles, or new partnerships
with other companies. Memos can be used to inform staff with updates on how project schedules
are coming along, or about new products or services the company is introducing. Memos might
include an announcement to be posted in common areas of an office.

Address a Problem
Companies might issue a memo to address a problem that has come to the attention of
management. A memo like this might describe any information obtained through investigation
that brought the problem to light, and address the severity level. Problems addressed in memos
might include employee tardiness or absence, customer dissatisfaction, improperly followed
procedures, or office etiquette problems such as improper use of cell phones during meetings.

Make a Request
Sometimes companies issue memos to make requests of employees. These might request
attendance at meetings, changes in work procedures, or permission or cooperation to do a work-
related activity. A request memo often includes instructions or recommendations for carrying out
the request, such as specific actions. It might also mention benefits that will result from taking
the actions, potential problems if the request is not fulfilled, or specific help that will be provided
to complete the request. For example, the operations department of a company might ask
employees to follow a clean-up schedule for the break room refrigerator.

Provide Feedback
Another common use of memos is to provide feedback on company programs, services or
products. Memos used for this purpose give employees a response so they know how their work
is being received.

Inter - Office Memorandum

Kitchen Mate
Inter-office Memorandum
Chief Executive Officer

Date: October 26, 2021

To: Employees

From: Charu Bisht

Chief Executive Officer
Re: To Motivate for the Good work

“Don’t take rest after your first victory because if you fail in second, more lips are waiting to say
that your first victory was just luck.”- Dr. APJ Abdul Kalam
As a CEO of Kitchen Mate, I would to like thank you all for your hard work and dedication.
Because of your determination, and willingness to take responsibility, we are able to get
prestigious quality award for both the Product Design and Service Delivery.
Throughout your tenure at Kitchen Mate, you have stood out as an employee who has never
wavered in your commitment to excellence. I admire your strong work ethic and personal
integrity.
In particular, I would like to thank you for your work. Keep doing what you do, and I look
forward to seeing what more you have to offer. I am happy to have you all as a part of this
company. You all have really helped to make things run smoothly. We really appreciate your
assistance.
Thank You for your contribution to the company. You all are an important part of an
organization and I look forward to seeing what you will accomplish in Kitchen Mate in the
future.

Further Incentives
 If employees achieve their targets, they will get promotion and get individual cabinet where
they can work peacefully and comfortably.

 Financial and Non- Financial Reward:

Monetary Rewards Non-monetary Rewards

1. Salary 1. Job Security

2. Bonus 2. Flexible Working Hour

3. Profit Sharing 3. Career Development

4. Pension Benefits 4. Training Opportunities

5. Paid Time Off 5. Working Environment

 Employees will get a free weekend in Bhutan or a Turkey, if they accomplish company’s
goals.

 Gift Vouchers:
Gift Vouchers

Customized gift hamper of company Movie Tickets

Kama Ayurveda hamper Big Bazaar Rs 1000 Instant Gift Voucher

Flipkart gift voucher of Rs 1000 Starbucks Coffee Voucher