Gati- A Logistics partner par-excellence

In today’s Global market place, selling a product is sometimes easier than getting it to
customers. It is especially more complicated in a vast country like India, which has
mountains, deserts, rivers, and jungles that one has to cross to reach customers.
Responding to the need of the Indian industry for safe, efficient, and reliable
transportation, Gati was founded in 1989. Since then, it has been a pioneer and leader in
express distribution and supply chain solutions in India. Today Gati has grown into an
organization with more than 3,500 employees and a turnover of Rs. 5,755 million. It has
over 4,000 vehicles on road covering 594 out of 608 districts and mechantronic
warehousing facilities of 1.5million square feet across all major cities in India. Gati
offers a single-window solution for the express distribution and supply chain needs of its
clients spread in all major SAARC countries.

Gati offers flexible point to point distribution solutions, complex end to end integrated
logistics solutions, and supply chain management with great effectiveness and reliability.
With such wide network, up to date cargo services, Gati Express, as its surface (road)
transportation wing is called in India, is one of the most preferred distribution solution
companies dealing in pharmaceuticals, textiles and apparel, white goods, electronic
goods, It, telecom, and other high value cargo.

Gati Express offers a number of benefits, such as reach into the remotest parts of the
country on the assured date, door-to door delivery, weatherproof containers with
tamperproof locks, and an option of physical proof of delivery. It also offers e-billing and
e-POD facilities.

Gati understands that the efficiency and effectiveness of logistics has a major impact on
both customer satisfaction and company costs. To improve its operational efficiency Gati
tied up with Indian airlines in 1996 to facilitate speedier delivery of shipments. Later, in
October 2001, it was the first to run the millennium parcel express train from Mumbai to
Kolkata and also to Guwahati in the North east. It enabled Gati to offer seamless
connectivity across air, road, ocean, and rail routes and offered unmatched benefits in
speedy and safe delivery of shipments.

From its inception, Gati has been obsessed with providing the best possible service. It
always chassed revolutionary ideas such as offering a “money –back guarantee” on cargo
services, “on time and intact –else you get your money back” scheme, and a “ Cash on
delivery” scheme for added consumer convenience. Gati was also the first in India to
introduce a toll-free number for customers.

Understanding the importance of logistics, Gati launched the concept of third-party

logistics ( 3PL) in India in 1997. After the tie-up with Indian Airlines, which Gati had
entered into in 1996, it has bow started offering complete logistics and supply chain
management solutions. About a year later, in 1998, Gati extended its services to offer
Suvidha, a cost effective and flexible delivery in 1999, it expanded its operations to
SAARC countries and by trying up with the postal departments of Bhutan and Maldives,
it brought them too within its reach.

Having pioneered the cargo management in India, Gati turned its attention to other parts
of the subcontinent. Through Gati international, its global operational wing, Gati is
aiming at highly focused expertise in India-centric operations. Gati international now has
offices in Singapore, Hong Kong, China and Sri Lanka, which offer a range of logistics
solutions to and from India.

Gati helps its clients in a number of ways by taking care of their logistics needs.

It takes care of the hassles of picking up the cargo, customs clearance at the port
of destination (sea/air), and delivery of the cargo by paying freight .

It offer both inbound and outbound sea/air movements right from the
manufacturer or exporter’s door to the customer of importer’s door.

All these services are offered for small consignments- even a small parcel or
envelope containing a few documents to full-container loads (FCL) along with

bonded warehousing facility, which is a special warehousing facility operated

under the supervision of the customs authority.

Gati’s warehousing facilities consists of completely modern storage systems and material
handling equipment, which enable it to offer a high level of operational efficiency to its
customers. It has more than 200 storage locations all over India, and equipped with
modern racking and handling equipments and managed by a modern Web-based
warehouse management system. The Web based warehouse management system provides
functionality and flexibility for customers by providing accurate and up-to-date
information about the client’s shipment. It allows online tracking and updates on mobile
or e-mail, thus providing a realistic picture of the client’s consignment or inventory.

Gati ( meaning speed) is really zooming ahead due to its proactive approach and
customer-centric philosophy. It pledges to “ care for customer’s precious objects with
‘Domino discipline’ and to stay ‘ahead in reach’ in service quality, network width,
technology, automation, and in being high-caliber ‘Gati’lites’ and responsible business
partners.” The obsession with which Gati has been providing the best possible service
has not only led to dramatic changes in its business but has also helped its customers in
increasing profit margins and overall profitability as the entire responsibility for
logistical solutions is taken care of by Gati. As a third-party logistics provider, Gati
enables its customers to concentrate on their core competencies without having to worry
about logistical issues. From an SME to a large MNC, Gati offers its services in either
venturing out of India or entering India with the same competency. No wonder it is
perceived as the best logistic partner by number of firms all over the world!