ALIANZA CULTURAL URUGUAY – ESTADOS UNIDOS

BASIC ACBCE
AT THE STORE

Complete the conversation and then practice with a partner.

LOOKING FOR SOMETHING

-Shop assistant: May I help you?
-Customer: I need _______________________
-Shop assistant: What size do you take?
-Customer: _______________________________
-Shop assistant: What color?
-Customer: _______________________________
-Shop assistant: Do you want to try it on?
-Customer: _______________________________

RETURNING A PRODUCT
-Shop assistant: Can I help you?
-Customer: Yes, I bought this ___________ here, last ______________
-Shop assistant: And what’s the problem?
-Customer: _______________________________
-Shop assistant: What size do you take?
-Customer: _______________________________
-Shop assistant: Would you like it in another color?
-Customer: _______________________________
-Shop assistant: Do you want to try it on?
-Customer: _______________________________

PROBLEMS AT THE STORE

What would you do in these situations? Find possible solutions.
They only have XL size in blue, but they
You want a medium size blue T-shirt
have medium size T-shirts in green
They only have pants in your size, or
Your jeans are too big
small jeans
They only have yellow dresses, but red
You want a red dress
skirts at 50% off
You bought a pair of shoes. The right They only have the other in brown shoe,
shoe is brown and the left is black and you need black shoes
The zipper of your jeans is broken They only have XXL jeans left
Your ideas…

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 ALIANZA CULTURAL URUGUAY – ESTADOS UNIDOS
BASIC ACBCE
AT THE RESTAURANT
ORDERING YOUR MEAL
-Waiter: Hello. Do you have a reservation?
-Customer: _______________________________________
-Waiter: Come with me. Here is your menu. Do you want something to drink?
-Customer: ________________________________________
-Waiter: What would you like to order?
-Waiter: How is your meal?
-Customer: ________________________________________
-Waiter: Would you like some dessert or coffee?
-Customer: ________________________________________
-Customer: Can I have the bill, please?
-Waiter: How are you paying?
-Customer: ________________________________________

PROBLEMS AT THE RESTAURANT

Imagine you are the waiter, and you have to give solutions to the problems given.
Add more problems and offer solutions to them.

PROBLEMS SOLUTIONS

There is a fly on your soup

They don’t take your credit card

People in the next table are shouting

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 ALIANZA CULTURAL URUGUAY – ESTADOS UNIDOS
BASIC ACBCE
AT THE MOVIE THEATER
ASKING FOR TICKETS
-Customer: Two tickets for ________________ please.
-Worker: Okay. Where would you like to sit?
-Customer: ________________.
-Worker: Do you want to add popcorn for $50 more?
-Customer: ________________
-Worker: Here are your tickets.
-Customer: Thanks.

SOLD OUT TICKETS

-Customer: Two tickets for ________________ please.
-Worker: I’m sorry, _________________ are sold out.
-Customer: Okay, what about _______________?
-Worker: There are still seats available for __________________.
-Customer: Okay, two tickets please.

WOULD YOU LIKE TO GO TO THE MOVIES?

Invite a partner to watch a movie

Take into consideration:

The Movie
The schedules
The way to get to the movie theater

-Student A: Would you like to go to the movies?

-Student B: ________________________________
-Student A: ________________________________
-Student B: ________________________________
-Student A: ________________________________
-Student B: ________________________________
-Student A: ________________________________
-Student B: ________________________________

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 ALIANZA CULTURAL URUGUAY – ESTADOS UNIDOS
BASIC ACBCE
AT THE HOTEL
-Hotel receptionist: Good afternoon. How can I help you? -
Customer: I’d like a room please -
Hotel receptionist: Do you have a reservation? -
Customer: Yes, it’s under _______________________ (name) -
Hotel receptionist: Oh yes, I see it – a room for 2 people -
Customer: That’s right. -
Hotel receptionist: Do you want a double room or a suite? -
Customer: ________________ -
Hotel receptionist: Okay. How long are you planning to stay?
-Customer: ________________.
-Hotel receptionist: Okay, everything is ready. Your room is 503.
-Customer: Thank you. What time is breakfast?
-Hotel receptionist: Between 7 and 10 in the hotel restaurant on the 1st floor.
Have a nice stay!
-Customer: Thank you.

NO RESERVATION
-Customer: Hi! We have booked a room for 3 nights under the name
_____________________
-Hotel receptionist: I’m sorry; I can’t find your reservation.
-Customer: We called a month ago and made one
-Hotel receptionist: Maybe there was a mistake. We have rooms available so it
shouldn’t be a problem.
-Customer: Okay.
-Hotel receptionist: So you want a room for 3 nights. How many people are you?
-Customer: ________________
-Hotel receptionist: Okay, your room is 408

BOOKING A ROOM
-Hotel receptionist: Good afternoon. How can I help you?
-Customer: Hi! I’d like to make a reservation.
-Hotel receptionist: For when?
-Customer: ___________________________
-Hotel receptionist: For how many people?
-Customer: ____________________________
-Hotel receptionist: For how many nights?
-Customer: ____________________________
-Hotel receptionist: What is your name?
-Customer: _____________________________
-Hotel receptionist: Okay, I’ve reserved the room for _____________ (date)
-Customer: Thank you very much. Goodbye!

FULLY BOOKED
- Hotel receptionist: Good afternoon. How can I help you?
-Customer: Hi! I’d like to make a reservation.
- Hotel receptionist: When would you like to come?
-Customer: ________________
- Hotel receptionist: I’m sorry; we’re fully booked.
-Customer: Thanks for your help anyway. Good bye.