1) Complete: reception - passport number - Can I help you - single

room
fill in this form - I'd like a room - Can I pay by credit card? - Room
number

A. Good evening. _________________________________?

B. Yes, please. ___________________________ for the night.
A. Would you like a _________________ or a double room?
B. A single room, please. How much is it?
A. It's $55 per night.
B. _______________________________?
A. Certainly. We take Visa, Master Card and American Express. Could you
______________________________, please?
B. Do you need my _________________? Yes, please... and your signature.
(A fills in the form)
A. Here you are.
B. Here's your key. __________________ 212.
A. Thank you.
B. You're welcome. You can dial 0 for the ______________ . Enjoy your stay!
2) Complete.
 double with bath – Could you tell me your name - Your confirmation number
How much is it per night - Is that correct - May I help you - I´d like to book a
room
How long will you be staying - I´ll just check what we have available -

Receptioni —Good afternoon, San Felice Hotel. __________________________?

st:
Mrs —Yes. ____________________________________, please.
Ryefield:
Receptioni —Certainly. When are you arriving, madam?
st:
Mrs —March 23rd.
Ryefield:
Receptioni —_____________________________________________?
st:
Mrs —Three nights.
Ryefield:
Receptioni —What kind of room would you like, madam?
st:
Mrs —Er... _____________________________. I´d like a room with a view of the lake.
Ryefield:
Receptioni —Certainly, madam. ______________________________________. . . Yes, we have
st: a room on the 4th floor with a really splendid view.
Mrs —Fine. ____________________________________?
Ryefield:
Receptioni —Would you like breakfast?
st:
Mrs —No, thanks.
Ryefield:
Receptioni —It´s €84.
st:
Mrs —That´s OK.
Ryefield:
Receptioni —____________________________________, please, madam?
st:
Mrs —Mr and Mrs Ryefield, that´s R-Y-E-F-I-E-L-D.
Ryefield:
Receptioni —Let me make sure I got that: Mr and Mrs Ryefield. Double room with bath,
st: March 23rd, 24th and 25th. _____________________?
Mrs —Yes it is. Thank you.
Ryefield:
Receptioni —_________________________________________________ is: 7576385. I´ll repeat:
st: 7576385. Thank you for choosing San Felice Hotel and have a nice day.
Mrs —Goodbye.
Ryefield: