Hello Next Questions

Please 1. What did the customer want?

___________________________________

Clerk: Good evening, Sir/Madam. May I help you?

2. How could the clerk help her?
Customer: Good evening. Yes, I would like to check-in. ___________________________________
Clerk: Do you have a reservation?
3. Where will she spend the night?
Customer: No, I don’t think so.
___________________________________
Clerk: I’m sorry, but unfortunately we are all booked up for
tonight. It is the high season.
Customer: Do you have anything available for tomorrow Match the terms to the definitions
night?
Clerk: Yes, a suite is becoming available tomorrow.

Customer: Very good. Thank you. I’ll take it. Can I leave my
luggage here somewhere until I can check-in?

Clerk: Yes, and may I have an ID, please for the reservation? ____Booked up A– Identification cards
Customer: Sure. Here it is, my driver’s license and my Visa. ____ High season B. Getting a cheaper room
Charge it to my Visa, please.
Clerk: Very good. How long do you need the suite for? ____ Suite C- The hotel is full

Customer: 1 week, maybe 2 weeks. But as soon as D-Luxury apartment with

something cheaper becomes available, I’d like to downgrade ____ ID
several rooms
from the suite to a double room.
____ Downgrade E – Time when everyone
Clerk: OK. I’ve entered it into the computer. You’re all set to
check in tomorrow. Welcome to the Upham Hotel. Breakfast wants to travel, busy
iSLCollective.com

is served from 7 a.m. to 10 a.m., and we serve an Oreo ____ Reservation season
cookies and fruit bedtime snack from 7p.m. to 9:30 p.m.
Customer: Ok. Thanks for all your help. I’ll spend the night F. booking a room before you
at the airport and be here first thing in the morning. arrive
 Lobby
Clerk Questions
Reception desk 1. What did the customer want?
Customer
______________________________
Luggage
2. How could the clerk help her?
Clerk: Good evening. May I help you?
___________________________________
Customer: Good evening. Yes, I would like a room. Do you have
any vacancies? 3. How long is she staying for?
______________________________________
Clerk: Yes, would you like a double room or a single?

Customer: A double. Facing the sea, if you have one available.

Match the terms to the definitions
Clerk: Yes, there is one on the 22nd floor.

Customer: How much is the daily rate?

Clerk: 280 dollars per night.

____Check in A– baggage, suitcases
Customer: Do you have anything less expensive?
____ Luggage B. Getting a room
Clerk: Yes, sir. The view facing the street costs $270 per night. C- A room for 1 person
____ Daily rate
Customer: OK, then I will take the room with the ocean view, D-Cost of the room per day.
since the difference is not significant and the view is better. ____ Double
E – A room for 2 people.
iSLCollective.com

Clerk: How long will you be staying? ____ Single

F. booking a room before
Customer: I haven’t decided yet. I’m planning on staying for at ____ Reservation
least one week, but maybe two.