ENGLISH LISTENING MATERIALS

Topic
Type
Exercise

: Confirming a hotel booking

: Dialogues / Conversation
: 1. Completing sentences with word or phrase
2. Finding out the meaning of certain words/phrases in Indonesian
3. Finding out the main topic
4. Answering and finding specific information related with the dialogues

A sample of exercises:
Fill in the blanks with the correct word or phrase based on the CD you have heard !
Situation : a telephone conversation between a hotel receptionist and a
person trying to make a booking. The line is bad but the
receptionist has the telephone skills to deal with this problem.
CONFIRMING A HOTEL BOOKING
Receptionist : 1__________ Orion Hotel, how may I help you?
Customer
: Im ringing to confirm a booking I made a week ago. I was expecting
an email but I havent received anything.
Receptionist : 2________ the line is rather bad, would you mind repeating that,
please?
Customer
: Yes, I made a reservation on your website under the name of Coutts.
George Coutts.
Receptionist : Could you spell your surname for me, 3________?
Customer
: Yes, thats 4_______
Receptionist : And when was the reservation for?
Customer
: July 23rd to the 29th
Receptionist : Sorry, did you say the 5______?
Customer
: No, the 23rd
Receptionist : Let me just check if we have your details on the system. Ah yes,
here we are.
Customer
: I put down one double and one single room, but I wonder if I could
change that.
Receptionist : Im 6_______ sorry I didnt quite catch that. 7________ speaking up a
little?
Customer
: Yes, I wanted to change the number of rooms. Is it possible to have
two doubles instead of a single and a double?
Receptionist : Lets seeoh hold on a moment. Ive got someone on 8________.
(Speaks to other customer) yeah, yeahwould you mind if I rang you
back. Im just dealing with a reservation. 9________.
Customer
: Sorry?
Receptionist : Yes, sorry about that Mr. Coutts, Im just getting your booking details
up now. Yes, we do have another double available for those nights.
Was 10______________?
Customer
: Well, I wanted to know if you did 11_________ for the evening meal. It
wasnt clear from the website.
Receptionist : Yes, we do, but by prior arrangement. But now youve requested it,
Ill put that down in the booking. 12_______ people was that for?
Customer
: Just myself
Receptionist : 13________. Anything else?

Customer

: Well, weve got a very early return 14_______, so well need an alarm
call at about 5.30, I should think.
Receptionist : No problem sir, Ill arrange that now. Was that all?
Customer
: 15_________.
Receptionist : So youd like two double rooms for the nights of 23 rd to the 29th July
inclusive, vegetarian provision for one and an early morning call on
16__________. Is that correct?
Customer
: Thats right
Receptionist : If we 17________ with anything else, just give us a ring. We look
forward to seeing you in July.