 Basic  Intermediate  Advanced

Lesson Plan – Enjoy your stay (day 2 of a

weekly course on hotel environment)
Business/Materials Lesson Objectives

1, Video (Mr. Bean – Check in at
the hotel
https://www.youtube.com/watch?v
=Zfv7loQEzu4
2, vocabulary.com app
3, audio and exercise (Check-in)
http://www.esl-
lab.com/checkin/checkinsc1.htm
Objectives this lesson focuses on are highlighted.
Weekly objectives:
By the end of this 5-day course
1, Students will be familiar with specific vocabulary
and phrases related to hotel service, staff and facilities
as well as expressions commonly used at the reception
desk while dealing with a reservation, check-in, check-
out or other typical hotel dialogues.
2, Students will be able to:

* make an online, e-mail and telephone booking of a

hotel room.

* hold a 2-3 minute conversation between a hotel client

and a member of hotel staff about a particular problem
to be solved.

*express themselves in writing a review on a particular

hotel and its service.

Warm-up and Objective Discussion

1, Invitation to day 2 of our weekly course, promising that we will have a lot of fun today
while going through check-in procedure in a hotel reception.
2, Making sure there were no problems using vocabulary.com app while working on
homework (vocabulary game on hotel words and expressions). There shouldn´t be any,
because students were practising it together with me day before and invited to send me a
message in case they need a hand.
3, Questions and answers related to our yesterday´s topic, if any. (Types of hotel packages,
booing of a hotel room – online, phone, email).
4, Spelling bee or Challenge game using Vocabulary.com app (practising hotel vocabulary
from the list I made specially for the purposes of this course)

Instruct and Model  R  W  L  S

1, Video (Mr. Bean checking in a hotel)
https://www.youtube.com/watch?v=Zfv7loQEzu4

2, What is check-in and check-out? (explaining, examples, discussion about their own
experience either real or taken from movies or others´ stories)

3, Reported speech (grammar review, only if time allows or as a PLAN B in case that
technology wouldn´t be available for some unexpected reasons).

Guided Practice  R  W  L  S

1, Listening the audio record of the check-in procedure.

2, Invite students to answer the quiz, either in pairs or in groups of 3 learners, depends on how
many students you have. They should be allowed to listen to the audio as many times as they
need.

1. What is the first problem with the man's reservation?

A. The hotel confused him with another guest.
B. Rooms are overbooked for that evening.
C. There are no more rooms available for five people.
D. The price for the room is more than he expected.

2. For what day did Mr. Nelson make a hotel reservation?

A. the eighteenth
B. the nineteenth
C. the twentieth
D. the twenty-first

3. What is taking place in the city that makes getting another room almost impossible?
A. a marathon
B. an outdoor music festival
C. a conference
D. building renovation

4. How much is the initial discount on the honeymoon suite after Mr. Nelson complains about
the hotel service?
A. $10
 B. $15
C. $20
D. $25

5. How does Mr. Nelson respond when the hotel clerk offers to provide him with a free room
on his next visit?
A. He thinks it will take a long time for him to receive the free coupon for the room.
B. He feels he should first receive an apology from the manager for what has happened.
C. He suggests that the hotel should give guests an additional 15% discount in cases like
his.
D. He implies that he might not visit again because of the problems he has had.

Independent Practice  R  W  L  S
Listen the audio again and then fill up the blanks in the transcript:

Guest: Hi. I have a (1) for tonight.

Hotel Clerk: And your name?

Guest: It's Nelson. Charles Nelson. <pHotel Clerk: Okay. Mr. Nelson. That's a room for
five, and . . .</p

Guest: Excuse me? You mean a room for five dollars? I didn't know the special was so good.

Hotel Clerk: No, no, no. According to our records, a room for five guests was (2)
under your name.

Guest: No. No. Hold on. There must be some (3) .

Hotel Clerk: Okay. Let's check this again. Okay, Mr. Charles C. Nelson for tonight . . .

Guest: Ah. There's the problem. My name is Charles Nelson, not Charles C. Nelson. [Uhh]
You must have two (4) under the name.

Hotel Clerk: Okay. Let me check this again. Oh. Okay. Here we are.

Guest: Yeah.

Hotel Clerk: Charles Nelson. A room for one for the 19th . . .
Guest: Wait, wait! It was for tonight. Not tomorrow night.

Hotel Clerk: Hum. Hum. I don't think we have any rooms for tonight. There's a (5)
going on in town, and uh, let's see. Yeah, no rooms.

Guest: Ah come on! You must have something. Anything.

Hotel Clerk: Well. We do have some rooms under (6) with just a roll-a-way bed.
[U-hh] None of the normal (7) like a TV or working shower or toilet.

Guest: Ah man. Come on. There must be something else.

Hotel Clerk: Well. Let, let me check my computer here. Ah!

Guest: What?

Hotel Clerk: There has been a (8) for this evening. A honeymoon suite is now
available.

Guest: Great. I'll take it.

Hotel Clerk: But I'll have to charge you two hundred fifty dollars for the night.

Guest: Ah. Man. I should get a discount for the (9) .

Hotel Clerk: Well. The best I can give you is a ten percent discount plus a ticket for a free
continental breakfast.

Guest: Hey. Isn't the breakfast free anyway?

Hotel Clerk: Well, only on weekends.

Guest: I want to talk to the manager.

Hotel Clerk: Wait, wait, wait Mr. Nelson. I think I can give you an additional 15 percent (10)
and I'll throw in a free room for the next time you visit us.

Guest: That I'll be a long time.

Assessment  R  W  L  S
Role play in pairs – “check in dialogue” between a receptionist and just-arrived hotel guest.
Students are given some sample conversations to get an inspiration for their own 2-3 minute
talk that they will be asked to perform tomorrow. This assignment is assessed partly as peer-
reviev and partly by teacher, both using rubrics.