Gusti Bayu Firmansyah 2230022

Vocabulary

1. Check in : the process whereby a person communicates with the airline that they intend to travel
as planned. Expl : the guest checking in at 4 pm.
2. Room attendance : room attendant is who works as part of the housekeeping team at a Hotel &
other sectors. Their duties involve cleaning and sanitizing rooms, stairways, hallways, and guest
areas. Expl : the room attendant are cleaning in suite room type.
3. Continental breakfast : A continental breakfast is a light morning meal typically consisting of
pastries and baked goods, fruits, toast, and coffee. Expl : today breakfast type is continental
breakfast, served by buffet style
4. Gratuity : gratuity is a tip that’s given by a customer in exchange for services. Expl : Most guest
add a 15% gratuity to the bill for the waiter.
5. Banquet hotel : A banquet room is a room in a hotel where large formal meals for many people
can be held. Expl : the guest are booking for a half day banquet hotel service.
6. Sequence of service : Sequence of service is the order in which service should be rendered to
restaurant patrons to best meet the needs of patrons. Expl : she is practicing sequence of service
greatly.
7. Uniform service : The uniformed service department is to provide service to guests from the first
second of arrival the hotel. Expl : the hotel has a uniform service department.
8. Room service : a hotel service enabling guests to choose items of food and drink for delivery to
their hotel room for consumption. Expl : there is 24 hour room service
9. Reservation form : primarily used by reservation department or by the hotel sales team to write
down the booking details over phone or when they go for a sales call on client site. Expl : the
guests fill out reservations form
10. Bell boy : A bellboy is a man or boy who works in a hotel, carrying bags or bringing things to the
guests’ rooms. Expl : the bell boy carrying guest pets carefully to hotel pets center

Grammar

Q : What does a la carte mean?

A : à la carte is the practice of ordering individual dishes from a menu in a restaurant, as opposed to
table d’hôte, where a set menu is offered.
Q : Where is the hotel basement located?

A : The hotel basement is located on the ground floor of the hotel

Q : When do guests usually check out?

A : 2 pm. All over the world, every hotel can set its own check-in and check-out time, but the most
common time is 12 pm for check-in and 2 pm for check-out.

Q : How do you calculate service and tax?

A : For example, if we have a room price component of Rp. 200,000,- then the price is subject to a 10%
service charge, which is worth Rp. 20,000,- then the PB1 tax calculation is 10% x (room price + service
charge) = 10% x (200,000+20,000 ) = IDR 22,000. The total paid by guests is = room price + service charge
+ tax = 200,000 + 20,000 + 22,000 = Rp. 242,000

Q : Who is in charge of parking guest vehicles?

A : valet parking staff