CCQRH English

CABIN CREW QUICK REFERENCE HAND
BOOK
2. ABNORMAL AND EMERGENCY PROCEDURES 1
2.1. Planned Emergency Preparation Checklist – ALL Cabin Crew..........................................................1
2.2. Emergency Drills...............................................................................................................................3
2.2.1. Emergencies on Take Off and Landing.................................................................................3
2.2.1.1. Ground Evacuation Drill – Main Exit – ALL Aircraft...................................................3
2.2.1.2. Ditching Evacuation Drill – Main Exit – B737 Aircraft.................................................4
2.2.1.3. Ditching Evacuation Drill – Main Exit – B777 Aircraft.................................................5
2.2.1.4. Ground Evacuation Drill-Over-wing Exit – ALL Aircraft.............................................6
2.2.1.5. Ditching Evacuation Drill-Over-wing Exit – ALL Aircraft............................................7
2.2.2. Planned Emergency Preparation Drill...................................................................................8
2.2.3. Cabin Crew Decompression Drill.........................................................................................9
2.2.4. Fire Fighting Drill...............................................................................................................10
2.3. Dangerous Goods Incident...............................................................................................................11
2.3.1. Dangerous Goods Incidents Checklist................................................................................11
2.3.2. Expanded Dangerous Goods Incident Checklist.................................................................12
2.4. First Aid...........................................................................................................................................15
2.4.1. Resuscitation Plan (Adult)........................................................................................15
2.4.2. Resuscitation Plan (Child)........................................................................................16
2.4.3. Resuscitation Plan (Infant).......................................................................................17
2.5. Emergency Announcement.............................................................................................................18
2.5.1. Planned Emergency Landing On Ground...........................................................................18
2.5.1.1. Part 1: Initial Warning Announcement........................................................................18
2.5.1.2. Part 2: Cabin and Passengers Preparation.....................................................................18
Edition: Date: CABIN CREW QUICK

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BOOK
2.5.1.3. Part 3: Demonstration...................................................................................................19
2.5.1.4. Evacuation...................................................................................................................20
2.5.2. Planned Emergency Landing On Water..............................................................................21
2.5.2.1. Part 1: Initial Warning Announcement.........................................................................21
2.5.2.2. Part 2: Cabin and Passengers Preparation....................................................................21
2.5.2.3. Part 3: Demonstration...................................................................................................22
2.5.2.4. Part4: Evacuation.........................................................................................................24
2.5.3. Post Decompression PA......................................................................................................25
2.5.4. Rapid Deplaning Announcement........................................................................................25
2.5.4.1. Passengers to Bring Their Baggage.................................................................................25
2.5.4.2. Passengers to Leave Their Baggage.................................................................................25
2.6. Нүүлгэн Шилжүүлэх Команд/Evacuation Command...................................................................26

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2. Abnormal and Emergency Procedures
2.1. Planned Emergency Preparation Checklist – ALL Cabin Crew
From PIC ‘Purser to Flight  Purser do NITS briefing to all Cabin crew
Deck’  Rest of the cabin crew will stop their actions and come to
1L position.
1. Pursers NITS Briefing  Purser: NITS Briefing to all Cabin Crew.

 Cabin Crew: Make sure what kind of information we get
and Confirm.
2. Ditching  Put on your Life Vest, start prepare own station.
3. DEMO Position  Purser via PA ‘Cabin Crew to Demonstration Position’.

 Rest of the Cabin Crew go to their DEMO positions.
4. Demonstrate PAX  Purser: Make announcement planed emergency landing.

 Cabin Crew: Demonstrate passengers Seatbelt, Exit
Locations, Brace Position, How to use Life vest for
Ditching.
5. Cabin Preparation  Fasten seat belt tight and low.

 Upright seats take away tray table and foot rest.
 Remove headset (If necessary)
 Don infant life vest (Ditching only)
 Remove sharp items put in to Air sickness bag.
 Take of high heels put in Overhead bin.
 Loose tight cloths (Tie etc...)
 Change seat locations (If necessary)
 Turn off IFE.
 Close Overhead bin.

 Closet and other compartments must be closed and locked.
 Remove loosing item on the floor.
 Baggage in the cabin must be kept in the overhead bin or
underneath seat in front.
 If there is Unruly PAX with handcuff remove it.

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6. Galley Preparation  Trolley, containers must be put their positions and locked.
 Unplug electric items in the galley.
 Prepare water in the container (If necessary).
7. Lavatory Preparation  Make sure there is no passenger inside and lock.
8. АВР Preparation  Choose, give instruction and change seat.
9. PRMs Preparation  Give instruction, appoint ABP and introduce to PRM.
10. Survival Equipment  Prepare, gather (If necessary)

Preparation
11. Cabin ready notice  Inform Purser cabin preparation is complete.
12. PIC ‘Attention, Crew  Take their stations secured Shoulder harness and seatbelt (2
at Station’ Command minutes before touchdown).
13. 30 Seconds review  Remind evacuation drills (30 seconds review OLDABC)
(OLDABC)
14. Brace Position  1 minute before touchdown from PIC: ‘Brace, Brace’ CC
immediate proceed to their stations prepare for bracing and
shout ‘Brace, brace’ command for 3 times.
15. Brace Position  Hold brace position until Aircraft has come to complete
duration stop.
16. When Aircraft has  Proceed evacuation procedure by PIC command.

come to complete stop

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2.2. Emergency Drills
2.2.1. Emergencies on Take Off and Landing
2.2.1.1. Ground Evacuation Drill – Main Exit – ALL Aircraft
GROUND EVACUATION DRILL – ALL AIRCRAFT
 Aircraft has comes to complete stop:
Inside and outside

condition.................................................................................................Check
 No command from PIC and Immediately to start evacuation (In Catastrophic

situation):
If EXIT is safe to open....................................................................................

..................Operate
Pull “Manual Inflation Handle”.................................................................................Deploy
Slide
Passengers.......................................................................................................................Evacuate
Cabin....................................................................................................................................Check
Survival equipment If far from the Airport.....................................................................Take Out
Cabin Crew......................................................................................................................Evacuate
Passengers away and upwind...............................................................................................
Direct

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2.2.1.2. Ditching Evacuation Drill – Main Exit – B737 Aircraft
DITCHING EVACUATION DRILL – B737

AIRCRAFT

Inside and outside
condition.................................................................................................Check
*Life Vest for Cabin crew.................................................................................................Put

on
*To Passengers put on your life
vest..........................................................................Command
If EXIT is safe to
open.......................................................................................................Operate
Slide
“Slide” From
aircraft...........................................................................................................Detach
Passengers ensuring they inflate life
vest.........................................................................Evacuate
*Put on infant life vest…………………………………………………..……………
Evacuate
Cabin....................................................................................................................................Check
Life vest jump Into the water...............................................................................................

Inflate
To the nearest
slide................................................................................................................Swim
(*) Mark for only DITCHING.
Note:

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 2R, 2L Cabin crews are block 2L and 2R doors redirect the passengers to the other exits.
 2LA and 2RA Cabin crews are start the evacuation when reach their positions.
2.2.1.3. Ditching Evacuation Drill – Main Exit – B777 Aircraft
DITCHING EVACUATION DRILL – B777

AIRCRAFT

Inside and outside
condition.................................................................................................Check

on
vest..........................................................................Command
..................Operate
Slide
“Slide” From
aircraft...........................................................................................................Detach
Passengers ensuring they inflate life
vest.........................................................................Evacuate
*Put on infant life vest…………………………………………………..……………
Evacuate
Cabin....................................................................................................................................Check

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Inflate
“Slide/Raft” From
Aircraft..................................................................................................Detach
(*) Mark for only DITCHING.
Note: If water level is too low detach Slide/raft from the Aircraft after open the door.

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2.2.1.4. Ground Evacuation Drill-Over-wing Exit – ALL Aircraft
Only for 2LA, 2RA and 3L, 3R Cabin Crews.
GROUND EVACUATION DRILL – OVERWING EXIT –

ALL AIRCRAFT

Inside and outside
condition.................................................................................................Check
 No command from PIC and Immediately to start evacuation (In Catastrophic

situation):

..................Operate
Of the back of the

wing...........................................................................................................Slide
Cabin....................................................................................................................................Check
Passengers away and upwind...............................................................................................

Direct
Note:
 2LA, 2RA for B737 and 3L, 3R for B777 Cabin crews can be seated next to the emergency
exit during planed emergency landing.
 2LA, 2RA for B737 and 3L, 3R for B777 Aircraft comes to complete stop Cabin crews
reach their positions and start evacuation during UNPLANED emergency evacuation.

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2.2.1.5. Ditching Evacuation Drill-Over-wing Exit – ALL Aircraft
DITCHING EVACUATION DRILL – OVERWING

EXIT – ALL AIRCRAFT

Inside and outside
condition.................................................................................................Check

on
vest..........................................................................Command
..................Operate
Passengers ensuring they inflate life vest and go of the front of the
wing.........................Evacuate
*Put on infant life vest…………………………………………………..……………Evacuate
Cabin....................................................................................................................................Check

Inflate
(*) Mark for only UNPLANED DITCHING.
Note:
 2LA, 2RA for B737 and 3L, 3R for B777 Cabin crews can be seated next to the emergency
exit during planed emergency DITCHING.

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 2LA, 2RA for B737 and 3L, 3R for B777 Aircraft comes to complete stop Cabin crews put
on life vest reach their positions and start evacuation during UNPLANED emergency
evacuation.
2.2.2. Planned Emergency Preparation Drill
PLANNED EMERGENCY PREPARATION DRILL
NITS briefing....................................................................................................................Receive
Seatbelt, Exit, Brace position and *Life vest..........................................................…

Demonstrate
Designated area...................................................................................................................Secure
ABP.......................................................................................................... Select, brief and re-

seat
Survival equipment (IF NEEDED) ......................................................................Prepare &

Stow
Secure......................................................................................................................................Self
Cabin secure........................................................................................................................Report
On PIC
command.................................................................................................................Brace
(*) Mark for only DITCHING

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2.2.3. Cabin Crew Decompression Drill
DECOMPRESSION DRILL
Nearest oxygen mask immediately............................................................................... Pull &

don
Self......................................................................................................................................Secure
Trolleys...............................................................................................................................Secure
Passengers using
command................................................................................................Instruct
“PUT ON YOUR MASK! FASTEN SEATBELT!”
Secured until advised by the captain.................................................................................Remain
When Advised by the Captain:
Portable Oxygen (MRT if on board)..................................................................................Obtain
Cabin, lavatories & galleys..................................................................................................

Check
First aid and oxygen where required............................................................................

Administer
PIC of injuries and damage.................................................................................................

Inform
Cabin for landing.................................................................................................................Secure

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2.2.4. Fire Fighting Drill
FIRE FIGHTING DRILL
FIRE FIGHTER
Nearest Fire
extinguisher..........................................................................................................Obtain
Other Cabin
crews.....................................................................................................................Alarm
Situation...................................................................................................................................Assess
The fire.......................................................................................................................................Fight
BACK-UP
Fire extinguisher, PBE & Gloves
.............................................................................................Obtain
Position with “FIRE FIGHTER” & continue
fight.....................................................................Swap
COMMUNICATOR
PIC...........................................................................................................................................Inform
1. Name and station where you are calling from
2. Location of fire - in relation to door numbers
3. Status of fire - “ON” or “OUT”
4. Class of fire - if possible

5. Crew actions
6. Description of smoke - color, smell, density
7. Number of extinguishers used and how many remaining
8. Passengers’ reactions - effect of smoke
CROWD CONTROLLER(s)
Passengers.................................................................................................................................

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Move
Passengers protect their breath if not possible to move them ................................................Instruct
Emergency equipment near
fire.............................................................................................Relocate
When the fire is out:
Source / cause of fire.........................................................................................................

Investigate
Area regularly........................................................................................................................
Monitor
PIC informed..............................................................................................................................
Keep

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2.3 Dangerous Goods Incident
2.3.1 Dangerous Goods Incidents Checklist
All aircraft types

Cabin Crew Checklist
(Dangerous Goods incidents in the cabin – if door closed)

First step
 Notify the pilot-in-command / other cabin crew members

 Identify the item and location
In case of fire and smoke
 Fight fire and smoke following Fire fighting drill
Spillage or leakage of dangerous goods
 Move passengers away from area and distribute wet towels

 Don rubber gloves and smoke hood to protect skin
 Place dangerous goods item in polyethylene bags (Lavatory)
 Treat affected seat cushions / covers in the same manner as dangerous goods item
 Cover spillage on carpet / floor
After landing
 Identifying to ground personnel where the item is located and providing all information
about the item
Give necessary information to the captain, help filling the reports

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2.3.2 Expanded Dangerous Goods Incident Checklist
Expanded Dangerous Goods Incident Checklist- For cabin crew
(Dangerous Goods incidents in the cabin – if door closed)

First step
 Inform the captain
Any incident concerning dangerous goods should be notified immediately to the pilot-in-
command who should be kept informed of all actions taken and of their effect. It is essential that
the cabin crew and the flight crew coordinate their actions and that each is kept fully informed
of the other’s actions and intentions.
 Identify the item
Ask the passenger concerned to identify the item and indicate its potential hazards. The
passenger may be able to give some guidance on the hazard(s) involved and how these could be
deal with. If the passenger can identify the item inform the captain classification and name of
the item
Fire and smoke
 Apply the firefighting and smoke removal procedure/ check if it can be used water
Appropriate firefighting procedure must be used. Water should not be used on a spillage since it
may spread the spillage or increase the rate of fuming. Consideration should also be given to the
possible presence of electrical components when using the water.
 Place dangerous goods item in polyethylene bags
In case the item should be removed and putted in a polyethylene bag. This should be done as
suggested below
 Prepare two bags by rolling up the sides and placing them on the floor
 Place the item inside the first bag with the closure of the item, or the point from which it is
leaking from its container, at the top
 Leakage should be removed by using paper towels, newspapers, absorbent fabrics
 Take off the rubber gloves while avoiding skin contact with any contamination on them
 Place the rubber gloves in the second bag
 Put the rubber gloves and items containing dangerous good to the second bag to any
prevent reactions.
 Twist the open end of the first bag and use a bag tie to tie it sufficiently tight to be secure
but not so tight that pressure equalization cannot take place
 Place the first bag (containing the item) in the second bag and secure the open end in the
same manner as that used for the first bag.

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 Полиэтилен ууттай зүйлийг хураах Stow polyethylene bags
Take the bags to a position as far away as possible from the flight deck and passengers. To
prevent any other leakages put the bags in the lavatory bin which has automatic heat activate
extinguisher in a vertical position. It can be stowed in a lavatory because it has separate
ventilation from the passenger cabin.
If needed rear galleys can be used
If the galley is used, the bags can be stowed in an empty waste bin container, but do not place
the bags against the bulkhead or fuselage wall.
Amplified procedures for spillage or leakage of dangerous goods

 Collect polyethylene bags or other useful items
Collect polyethylene bag or collect for use in dealing with the spillage or leakage
 a supply of paper towels or newspapers or other absorbent pap or absorbent fabric

 fire-resistant gloves
 waste polyethylene bag, such as those used for duty-free bags, if none available, use
airsickness bags
 DON RUBBER GLOVES AND SMOKE HOOD
The hands should always be protected before touching suspicious packages or items. Fire-
resistant gloves or oven gloves covered by polyethylene bags are likely to give suitable
protection. Smoke hood should always be worn when attending to an incident involving smoke,
fumes or fire.
Instruct the passengers to use wet towel or cloth held over the mouth and nose. Wet towel or
cloths aids in filtering and is more effective at doing this than a dry towel or cloth.
Cabin crew should take prompt action if smoke or fumes develop and move passengers away
from the area involved. Must inform the captain in case group passengers seats needed to be
change. Provide wet towel or cloths and give instructions to protect breathing.
 TREAT AFFECTED SEAT CUSHIONS / COVERS IN THE SAME MANNER AS

DANGEROUS GOODS
Seat cushions, seat backs or other furnishings which have been contaminated by a spillage
should be removed from their fixtures and placed in a polyethylene bags. They should be
stowed away in the same manner as dangerous goods item causing the incident.
Cover any spillage on the carpet or furnishings with waste bags or other polyethylene bags, if

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available. If not use airsickness bags opened out so that the plastic side covers the spillage or
use plastic covered emergency information cards.
Carper which has been contaminated by spillage and which is still causing fumes despite being
covered, should be rolled up, if possible, and placed in a large bag. It should be placed in a
waste bin and stowed, when possible, either in the rear toilet or rear galley. If the carpet cannot
be removed it should remain covered by a large bin bag or polyethylene bags and additional
bags should be used to reduce the fumes.
 REGULARLY INSPECT THE ITEMS STOWED AWAY / CONTAMINATED
FURNISHINGS
Any dangerous goods, contaminated furnishings or equipment which have been removed and
stowed away or covered for safety should be subject to regular inspection.
AFTER LANDING
 Upon arrival. Apply the operator’s post-incident procedures. These may include identifying to
ground personnel where the item is stowed and providing all information about the item.
 Complete the required documentation.
Required information should be written in the CLB , as per operator procedures, so that the
operator is notified of the event , proper maintenance action is undertaken and the emergency
response kit or any aircraft equipment used is replenished or replaced, if applicable.
Give necessary information to the captain, help filling the reports

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2.4. First Aid
2.4.1 Resuscitation Plan (Adult)

Danger Remove hazards.
Check scene safety;
Look for hazards to yourself or casualty
YES
NO
Response
Gently shake casualty’s shoulders and call Treat for fainting
to him to see if he responds Perform Secondary
YES Survey
NO
Shout for Help

2nd crew – AED (if available)
3rd crew – Oxygen,
Pocket mask,
Communicate
Airway
Head tilt,
Clear if necessary,
Chin lift
Recovery position
Breathing
Assess Breathing
YES
NO or
Abnormal
CPR
30 Compressions
2 Breaths

Defibrillation
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Apply AED ASAP If Carried
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2.4.2 Resuscitation Plan (Child)

Check scene safety;
YES
NO
Response
Gently shake casualty’s shoulders and call
Treat for fainting
to him to see if he responds
Perform Secondary Survey
YES
NO
Shout for Help

Pocket mask,
Communicate
Airway
Head tilt,
Clear if necessary,
Chin lift
Recovery position
Breathing
Assess Breathing
YES
NO or
Abnormal
CPR
5 initial Breaths –
30 Compressions:
2 Breaths

Defibrillation Date: Page 33 - 21
Revision: REFERENCE HAND BOOK
Operate AED follow only Doctors instruction.
BOOK
2.4.3 Resuscitation Plan (Infant)

Check scene safety;
YES
NO
Response
Gently tap/pinch Infant arm/earlobe and call
Perform Secondary Survey
to him to see if he responds
(Parents to be asked
YES questions)
NO
Shout for Help

Pocket mask,
Communicate
Airway
Head tilt,
Clear if necessary,
Chin lift
Hold infant on side way.

Breathing
Assess Breathing
YES
NO or
Abnormal
CPR
5 initial Breaths –
30 Compressions:
2 Breaths
Defibrillation
Operate AED follow only Doctors instruction.

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2.5 Emergency Announcement
2.5.2 Planned Emergency Landing On Ground
2.5.2.1 Part 1: Initial Warning Announcement
Ladies and Gentlemen,
 May I have your complete attention. This is an emergency announcement. I repeat this is
an emergency announcement.
‘Cabin Crew to your demonstration positions’
Cross Check!
 The Captain has informed me that we will be making an emergency landing in _____
minutes.
 Your full cooperation is essential. For your own safety, you must remain calm, watch the
cabin crew standing in front of you and follow my instructions carefully.
Cross Check!
2.5.2.2 Part 2: Cabin and Passengers Preparation
((Pause after each point):
 Return to your seat, put your tray table and seatback to the upright position.
 Remove all sharp objects and place in your seat pocket.
 Remove high-heeled shoes and place them in the overhead stowage.
 Loosen any restrictive or tight clothing and remove neckties.
 Sit well back in your seat and fasten your seat belt firmly across your hips.
Cross Check!

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2.5.2.3 Part 3: Demonstration
Exits:
 Your cabin crew are now pointing out the emergency exits nearest to your seat.
 Please keep in mind your nearest emergency exit which may be behind you.
Cross Check!
Brace:
 Before landing you will be instructed to take up a protective BRACE position.
 Details of which are illustrated in the safety information card in front of you.
 Take a look at it now and practice this position following my instructions:
(Pause after each point):
 Position your knees together with feet slightly apart behind your knees.
 Grab your ankles and bend down completely with your head facing down.
 Or if not possible, stretch your arms against the seat back in front of you. Bend as far as
possible with your head secured between the arms.
 Spectacles must be removed and secured in your seat pocket when you take up the
BRACE position.
 For your safety, you must take this position when you hear the command ‘BRACE,
BRACE’ and remain in this brace position until the aircraft completely stopped.
 There might be more than one impact before the aircraft comes to a complete stop.
 The cabin crew will now pass through the cabin to assist you with the BRACE position
Cross check!

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2.5.2.4 Part 4: Evacuation
 When the aircraft comes to a complete stop and only when you hear the command to
evacuate;
 Release your seatbelt.

 Leave all hand baggage and personal effects behind.
 Go to the nearest exit and leave the aircraft immediately.
 Once outside, move quickly well away from the aircraft, but ‘Stay Together’
 The cabin crew will now pass through the cabin to assist you secure infants and babies,
carry out a final check and will answer any questions.
 Thank you for your attention.

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2.5.3 Planned Emergency Landing On Water
2.5.3.1 Part 1: Initial Warning Announcement
 May I have your complete attention. This is an emergency announcement. I repeat this is
an emergency announcement.
‘Cabin Crew collect your life vest and proceed to your demonstration positions’
 The Captain has informed me that we will be making an emergency landing on water in
_____ minutes.
 Your full cooperation is essential. For your own safety, you must remain calm, watch the
cabin crew standing in front of you and follow my instructions carefully.
Cross Check!
2.5.3.2 Part 2: Cabin and Passengers Preparation
 Return to your seat, put your tray table and seatback to the upright position.
 Remove all sharp objects and place in your seat pocket.
 Remove high-heeled shoes and place them in the overhead stowage.
 Loosen any restrictive or tight clothing and remove neckties.
Cross Check!

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2.5.3.3 Part 3: Demonstration
Exits:
 Your cabin crew are now pointing out the emergency exits nearest to your seat.
 Please keep in mind your nearest emergency exit which may be behind you.
Cross Check!
Life Vest:
 The cabin crew will now demonstrate how to use your life vest.
 Your life vest is located under your seat or under the armrest (in the panel above your
head).
 Take it out now, remove it from its container and pull it over your head.
 Pass the strap around your waist and fasten the buckle at the front.
 Tighten the vest around your waist by pulling on the strap.
 Only inflate your life vest on leaving the aircraft by pulling the red handle firmly
downwards.
 Lifevests can also be inflated by blowing through the mouthpiece.
 This light here comes on automatically in contact with water.
 Pull the yellow tab to put the light in stand by mode and place the tab in your seat pocket.
 Do not inflate your life vest until you are leaving from the exit.
Cross Check!

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Brace:
 Before landing you will be instructed to take up a protective BRACE position.

 Details of which are illustrated in the safety information card in front of you.
 Take a look at it now and practice this position following my instructions:
 Sit well back in your seat and fasten your seat belt firmly across your hips. Make sure that
the red toggle(s) is/are not trapped.
 Position your knees together with feet slightly apart behind your knees.
 Grab your ankles and bend down completely with your head facing down.
 Or if not possible, stretch your arms against the seat back in front of you. Bend as far as
possible with your head secured between the arms.
 Spectacles must be removed and secured in your seat pocket when you take up the
BRACE position.
 For your safety, you must take this position when you hear the command ‘BRACE,
BRACE’ and remain in this brace position until the aircraft completely stopped.
 There might be more than one impact before the aircraft comes to a complete stop.
 The cabin crew will now pass through the cabin to assist you with the BRACE position.

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Cross Check!
2.5.3.4 Part 4: Evacuation
 When the aircraft comes to a complete stop and only when you hear the command to
evacuate;
 Release your seatbelt.

 Leave all hand baggage and personal effects behind.
 Go to the nearest exit and leave the aircraft immediately.
 Inflate your life vest as you leave the door or after you step out of the over wing exit.
 Once outside move quickly well away from the aircraft, but ‘Stay Together’
 The cabin crew will now pass through the cabin to prepare children and infants with
flotation aids, carry out a final check and will answer any questions.
 Thank you for your attention.
2.5.4 Post Decompression PA
There has been a loss of cabin pressure and the aircraft has descended to a lower altitude. There
is no cause for alarm. Return to your seat and fasten your seat belts. The cabin crew will assist
you shortly.
2.5.5 Rapid Deplaning Announcement

2.5.5.1 Passengers to Bring Their Baggage
“Ladies and gentlemen, it is necessary to leave the aircraft immediately. Steps are available.
Bring all cabin baggage with you and follow cabin crew instructions”.
2.5.5.2 Passengers to Leave Their Baggage

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“Ladies and gentlemen, it is necessary to leave the aircraft immediately. Steps are available.
Leave all cabin baggage and follow cabin crew instructions”.

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2.6 Evacuation Command
Hold the passengers:
 WAIT
 CALM DOWN
Start evacuation:
 OPEN SEATBELTS
 PUT ON YOUR LIFEVEST (Only for DITCHING)
 LEAVE EVERYTHING
 GET UP, GET OUT
Exit can be operate able:
 GOOD EXIT
 COME THIS WAY
Exit cannot be operate able:
 BAD EXIT
 GO THAT WAY (Cabin Crew point there hand redirect passengers)
Cabin Crew commands/instructions when passengers arrive at the EXIT
Exit type Ground evacuation Ditching evacuation
Exit with “Slide/raft” “You two, Stay at the “Inflate your lifevest”
bottom. Help people off” “Step into the raft”
(Only first two evacuating “Crawl to the far side”
passenger) “Sit down, Stay low”
“Arms straight ahead”

Page 33 - 31
BOOK
“Jump & Slide, two at the

time”
‘Run away’
Exit only with “Slide” “You two, Stay at the “Inflate your Lifevest”
bottom. Help people off” “Jump in the water”
(Only first two evacuating “Swim to the slide and hold
passenger) on”
“Arms straight ahead”

“Jump & Slide”
“Run away”
Over wing exit “Step through” “Step through”

“Slide off the back of the “Inflate your lifevest”
wing” “Go off the front of the
“Run Away” wing”
“Swim to the slide and hold
on”
Over wing exit operate with “Hey you” “Hey you”
ABP “Look outside” “Look outside”
“Is it safe” “Is it safe”
“Pull the handle” “Pull the handle”
“Step through, turn” “Step through, turn”
“Slide off the back of the “Inflate your lifevest”
wing” “Go off the front of the
“Run away” wing”
“Swim to the slide and hold
on”
Command passengers on “Slide/raft”:
 I am your crew!
 Follow my instructions!
 Look at the front!
 Those in the left side, put your left hand into the water!
 Those in the right side, put your right hand into the water!

Page 33 - 32
BOOK
 Row my command!
 One, two, one, two!

Page 33 - 33

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CABIN CREW QUICK REFERENCE HAND

2. ABNORMAL AND EMERGENCY PROCEDURES 1

2.1. Planned Emergency Preparation Checklist – ALL Cabin Crew..........................................................1

2.2. Emergency Drills...............................................................................................................................3

2.2.1. Emergencies on Take Off and Landing.................................................................................3

2.2.1.1. Ground Evacuation Drill – Main Exit – ALL Aircraft...................................................3

2.2.1.2. Ditching Evacuation Drill – Main Exit – B737 Aircraft.................................................4

2.2.1.3. Ditching Evacuation Drill – Main Exit – B777 Aircraft.................................................5

2.2.1.4. Ground Evacuation Drill-Over-wing Exit – ALL Aircraft.............................................6

2.2.1.5. Ditching Evacuation Drill-Over-wing Exit – ALL Aircraft............................................7

2.2.2. Planned Emergency Preparation Drill...................................................................................8

2.2.3. Cabin Crew Decompression Drill.........................................................................................9

2.2.4. Fire Fighting Drill...............................................................................................................10

2.3. Dangerous Goods Incident...............................................................................................................11

2.3.1. Dangerous Goods Incidents Checklist................................................................................11

2.3.2. Expanded Dangerous Goods Incident Checklist.................................................................12

2.4. First Aid...........................................................................................................................................15

2.4.1. Resuscitation Plan (Adult)........................................................................................15

2.4.2. Resuscitation Plan (Child)........................................................................................16

2.4.3. Resuscitation Plan (Infant).......................................................................................17

2.5. Emergency Announcement.............................................................................................................18

2.5.1. Planned Emergency Landing On Ground...........................................................................18

2.5.1.1. Part 1: Initial Warning Announcement........................................................................18

2.5.1.2. Part 2: Cabin and Passengers Preparation.....................................................................18

Edition: Date: CABIN CREW QUICK

2.5.1.3. Part 3: Demonstration...................................................................................................19

2.5.2. Planned Emergency Landing On Water..............................................................................21

2.5.2.1. Part 1: Initial Warning Announcement.........................................................................21

2.5.2.2. Part 2: Cabin and Passengers Preparation....................................................................21

2.5.2.3. Part 3: Demonstration...................................................................................................22

2.5.2.4. Part4: Evacuation.........................................................................................................24

2.5.3. Post Decompression PA......................................................................................................25

2.5.4. Rapid Deplaning Announcement........................................................................................25

2.5.4.1. Passengers to Bring Their Baggage.................................................................................25

2.5.4.2. Passengers to Leave Their Baggage.................................................................................25

2.6. Нүүлгэн Шилжүүлэх Команд/Evacuation Command...................................................................26

Edition: Date: CABIN CREW QUICK

2. Abnormal and Emergency Procedures

2.1. Planned Emergency Preparation Checklist – ALL Cabin Crew

1. Pursers NITS Briefing  Purser: NITS Briefing to all Cabin Crew.

2. Ditching  Put on your Life Vest, start prepare own station.

3. DEMO Position  Purser via PA ‘Cabin Crew to Demonstration Position’.

4. Demonstrate PAX  Purser: Make announcement planed emergency landing.

5. Cabin Preparation  Fasten seat belt tight and low.

Edition: Date: CABIN CREW QUICK

7. Lavatory Preparation  Make sure there is no passenger inside and lock.

8. АВР Preparation  Choose, give instruction and change seat.

9. PRMs Preparation  Give instruction, appoint ABP and introduce to PRM.

10. Survival Equipment  Prepare, gather (If necessary)

11. Cabin ready notice  Inform Purser cabin preparation is complete.

16. When Aircraft has  Proceed evacuation procedure by PIC command.

Edition: Date: CABIN CREW QUICK

2.2. Emergency Drills

2.2.1. Emergencies on Take Off and Landing

2.2.1.1. Ground Evacuation Drill – Main Exit – ALL Aircraft

GROUND EVACUATION DRILL – ALL AIRCRAFT

 Aircraft has comes to complete stop:

Inside and outside

 No command from PIC and Immediately to start evacuation (In Catastrophic

If EXIT is safe to open....................................................................................

Edition: Date: CABIN CREW QUICK

Edition: Date: CABIN CREW QUICK