Gilbert B.

Zinampan
Subject Teacher
this sector includes
everything from local
small Bed and Breakfast,
to hotels and hostels.
This includes restaurants,
bars, cafes and any other
food markets where people
gather to socialism, eat, and
drink.
tourism sector is the tourism
offices, destination
management companies and
many tour operators that allow
travelers to explore the
destination in different ways.
This involves all gatherings of
people whether it is a small
private event or a huge
international congress at the
largest expo on the continent.
Are the landmarks and
museums that are often
a must-see in the
destination.
This sector includes
activities that you
attend such as festivals,
concerts, cinema, and
clubs.
is about the things you do
(or don’t) rather than
activities that you attend.
in hospitality presents itself
not only the operating system
that the hotel uses to
manage their room bookings,
but also in creating a more
seamless guest experience.
A cruise line is the
whole of the
hospitality industry on
one boat.
is a facility for certain
types of gambling
According to the Bureau of Labor
Statistics, the hotel and lodging
industry “includes all types of lodging,
from luxurious 5-star hotels to youth
hostels and Recreational vehicle parks.
Hospitality generates
revenue for local
economies directly when
tourists spend money in
hotels, restaurants and
entertainment venues.
•guest services •Sales
•housekeeping
•general hotel
•human resource
•general management
• Luxury
• first-class
• mid-range
• Economy
• Budget
What are the activities associated
with front desk operations?
Reservation, Guest service, Check-in,
Check-out, Telephone, Finance &
Cashiering, Foreign Exchange, Room
Assignment, Inquiry etc.
Revenue Management

selling the right hotel room,

to the right customer, at the
right time, for the right price,
via the right channel, with the
best cost efficiency.
Revenue Management

• it has significance in
the hospitality industry
• Is considered important
9 Revenue Management Strategies
1. Understand Your Market
2. Segmentation and Price Optimisation
3. Work Closely with Price Departments
4. Forecasting Strategy
5. Embrace Search Engine Optimization
6. Choosing the Right Pricing Strategy
7. Incentives for Direct Booking
8. Focus on Mobile Optimization
9. Work with a Freelance Revenue Manager
Within hotels, revenue
management is typically seen as
the process of selling the right hotel
rooms to the right customers, at the
right price, via the right channel, in
order to optimise financial results.
 The Information Technology Services
• Refer to the structure, development, application, execution,
support, and oversight of computer-based information systems.
• The IT services industry is made up of multiple products and
services that enable businesses to organize, regulate, and
optimize their information and business processes.
• The IT services industry channels collaboration from different
locations and incorporates technologies such as the cloud to
work in new and innovative ways.
• IT services are used to deliver industry-wide infrastructure and
tools that encourage hybrid work models and collaboration
through different platforms.
The Information Technology Services
The categories
Business Process Services

are outsourced to organizations

that offer specialized services
such as infrastructure-as-a-
service
The Information Technology Services
The categories
Application Services
Application services are a variety of
support aids that include load balancing,
application performance monitoring,
auto-scaling, application acceleration,
and service discovery
The Information Technology Services
The categories
Infrastructure Services

Infrastructure services incorporate

networking, communication services,
and data processing capabilities
The Information Technology Services
Example of ITS
• Cloud Services
• Backup & Disaster Recovery
• Network & Security
• Help Desk Support
• Managed Print Services
• Computer Training
• IT Consulting
The Information Technology Services
Conclusion
Information technology services are a fundamental part of any
business operating in the digital age. All businesses have an
Information Technology services division that manages,
organizes, and deploys crucial processes, allocations, and
software that nurtures daily operations.

The benefits of information technology services are vast and

have been proven to enhance business agility, robotic process
automation, productivity, data security, and staff coordination
and collaboration. Communication is also a core component of
the successful delivery of information technology services.
The Budgeting
The Budgeting
Translating Strategy into Targets and Budgets
The dimension
• Objectives are basically your goals
• Then, you develop one or more strategies to
achieve your goals
• You need to track and evaluate the
effectiveness of the strategies, using
relevant measures
• Finally, you should set targets that you would
like to reach by the end of a certain period
The Budgeting
Translating Strategy into Targets and Budgets
The dimension
The Budgeting
Translating Strategy into Targets and Budgets
Goals of the Budgeting
1. Aids in the planning of actual operations
2. Coordinates the activities of the organization
3. Communicating plans to various managers
4. Motivates managers to strive to achieve the
budget goals
5. Control activities
6. Evaluate the performance of managers
The Budgeting
Translating Strategy into Targets and Budgets
Types of Budget

1. Operating budget
2. Capital budget
3. Cash budget
The Budgeting
Translating Strategy into Targets and Budgets
Types of Budget
The Budgeting
Translating Strategy into Targets and Budgets
The Process
The budgeting process for most large
companies usually begins four to six months
before the start of the financial year, while
some may take an entire fiscal year to
complete. Most organizations set budgets and
undertake variance analysis on a monthly
basis.
Activity
Time!
1. On the management strategy,
why it is necessary to
understand the MARKET?
2. On your business, why do you
need to clearly implement
forecasting strategy?