A STUDY ON EMPLOYEE WELFARE MEASURES IN TAMILNADU

HOUSING BOARD (TNHB)

Submitted in partial fulfillment of the requirements for the award of

Bachelor of Commerce

by

Prabhakaran M

(40740249)

DEPARTMENT OF BUSINESS ADMINISTRATION

SCHOOL OF MANAGEMENT STUDIES

SATHYABAMA
INSTITUTE OF SCIENCE AND TECHNOLOGY
(DEEMED TO BE UNIVERSITY)
Accredited with Grade “A” by NAAC I 12B Status by UGC I Approved by AICTE
JEPPIAAR NAGAR, RAJIV GANDHI SALAI, CHENNAI - 600 119

APRIL - 2023

i
 DEPARTMENT OF BUSINESS ADMINISTRATION

BONAFIDE CERTIFICATE

This is to certify that this Project Report is the bonafide work of Prabhakaran M
(40740249) who carried out the Project Training at “TAMILNADU HOUSING
BOARD (TNHB)” under our supervision for a period of 3 months from January
2023 to March 2023.

Dr. SUDHA PAULIN .M, MBA., Ph.D. Mr. AKILAN. D

Internal guide External Guide

Dr. BHUVANESWARI .G, MBA., Ph.D

Dean – School of Management Studies

Submitted for Viva Voce Examination held on_____________________

Internal Examiner External Examiner

ii
 DECLARATION

I Prabhakaran M (40740249) hereby declare that the Project work done by me

under the guidance of Dr. SUDHA PAULIN. M, MBA., Ph.D. and Mr. AKILAN .D
at TAMILNADU HOUSING BOARD (KOYAMBEDU) is submitted in partial
fulfillment of the requirements for the award of Bachelor of Commerce.

DATE:

PLACE: SIGNATURE OF THE

CANDIDATE

iii
 ACKNOWLEDGEMENT

I am pleased to acknowledge my sincere thanks to Board of Management of

SATHYABAMA for their kind encouragement in doing this project and for completing it
successfully. I am grateful to them.

I convey my thanks to Dr. G. Bhuvaneswari, MBA., Ph.D., Dean - School of

Management Studies and Dr. A. Palani, M.Com., M.Phil., M.B.A., Ph.D., Head of the
Department, Dept. of Business Administration for providing me necessary support and
details at the right time during the progressive reviews.

I would like to express my sincere and deep sense of gratitude to my Project Guide
Dr. SUDHA PAULIN .M, MBA., Ph.D. for her valuable guidance, suggestions and
constant encouragement paved way for the successful completion of my project work.

I wish to express my thanks to all Teaching and Non-teaching staff members of the
Department of Business Administration who were helpful in many ways for the
completion of the training.

Prabhakaran M

iv
 ABSTRACT

Welfare of employee and his family member is on effective advertising and also a
method of buying the gratitude and loyalty of employee. Employee welfare is a
comprehensive term including various services, benefits and facilities offered by the
employer. The basic purpose of labour welfare is to enrich the life of employees and
keep them happy and contented. Welfare facilities enable workers to have a richer
and more satisfying life.

The study is concentrates on effectiveness of welfare programmers held in the

tamilnadu housing board (TNHB). Data had been collected by primary methods and
secondary methods of data collection. The Questionnaire had been prepared and got
filled from the employees of the organization to calculate effectiveness and
satisfactory of level of welfare facilities. The various facilities like washing facility,
Shelter, Rest room First-Aid training, Crèches Facility etc. which compose
programmed analysed and interpreted with the various statistical tools. With the
objective of finding satisfactory level of employees with the welfare program held by
the organization, study revealed findings that, welfare facilities provided in the
Organization were effective but to increase the satisfactory level of employees
organization May implement the suggestions like organization should set up welfare
organization with a view to provide all types of facilities at one center and appointed
welfare benefits continuously and effectively to all employees fairly.

v
 TABLE OF CONTENTS

CHAPTER PAGE
TITLE
NO. NO.
ABSTRACT v
LIST OF TABLES Viii
LIST OF FIGURES X
LIST OF ABBREVIATIONS xii
INTRODUCTION
1.1 Introduction about the topic 1
1.2 Industry profile 2
1.3 Company profile 3
1 1.4 Statement of the Problem 4
1.5 Need for the Study 4
1.6 Objectives of the Study 5
1.7 Scope of the Study 5
1.8 Limitations of the Study 6
2 2.1 REVIEW OF LITERATURE 7-9
RESEARCH METHODOLOGY
3.1 Research Design 10
3.2 Sources of Data 10
3.3 Structure of Questionnaire 10
3
3.4 Sample size 10
3.5 Sampling technique 11
3.6 Period of the Study 11
3.7 Analytical Tools 11
DATA ANALYSIS AND INTERPRETATION
4 4.1 Percentage Analysis 12-34
4.2 Weighted Average Analysis 35-36

vi
 FINDINGS, SUGGESTIONS AND CONCLUSION
5.1 Findings of the Study 37
5
5.2 Suggestions 38
5.3 Conclusion 39
REFERENCES 40-42
ANNEXURE (Questionnaire) 43-45

vii
 LIST OF TABLES

TABLE NO. PARTICULARS PAGE NO.

4.1.1 TABLE SHOWING AGE GROUP OF EMPLOYEES 12
4.1.2 TABLE SHOWING GENDER OF THE EMPLOYEES 13
4.1.3 TABLE SHOWING EDUCATION QUALIFICATION OF 14
THE EMPLOYEES
4.1.4 TABLE SHOWING MARITAL STATUS OF THE 15
EMPLOYEES
4.1.5 TABLE SHOWING EMPLOYEE SATISFACTION 16
TOWARDS CANTEEN FACILITES PROVIDED BY THE
COMPANY
4.1.6 TABLE SHOWING EMPLOYEE SATISFACTION 17
LEVEL TOWARDS REST ROOM AND LUNCH ROOM
FACILITIES
4.1.7 TABLE SHOWING EMPLOYEE SATISFACTION 18
LEVEL TOWARDS
DRINKING WATER FACILITIES OF THE COMPANY
4.1.8 TABLE SHOWING EMPLOYEE SATISFACTION 19
LEVEL TOWARDSVENTILATION AND LIGHTENING
4.1.9 TABLE SHOWING EMPLOYEE SATISFACTION 20
LEVEL TOWARDS FIRST AID AND DISPENSARY
FACILITIES
4.1.10 TABLE SHOWING EMPLOYEE SATISFACTION 21
LEVEL TOWARDS SEATING ARRANGEMENTS
4.1.11 TABLE SHOWING EMPLOYEES WORK LEADING TO 22
EXCESSIVEFATIGUE
4.1.12 TABLE SHOWING EMPLOYEES CRECHE FACILITY 23
OF WORKERS
4.1.13 TABLE SHOWING LIBRARY FACILITIES AT 24
WORKPLACE
4.1.14 TABLE SHOWING EMPLOYEE SATISFACTION 25
TOWARDS MEDICALFACILITIES PROVIDED BY THE
COMPANY
4.1.15 TABLE SHOWING TRANSPORTATION FACILITIES 26
FOR EMPLOYEES
4.1.16 TABLE SHOWING HOUSING FACILITIES PROVIDED 27
TO THE EMPLOYEES
4.1.17 TABLE SHOWING EMPLOYEE SATISFACTION 28
TOWARDS RECREATIONAL FACILITIES
4.1.18 TABLE SHOWING EDUCATIONAL ALLOWANCE TO 29
EMPLOYEES
4.1.19 TABLE SHOWING EMPLOYEE SATISFACTION 30
LEVEL TOWARDS LEAVE POLICY

viii
4.1.20 TABLE SHOWING HOUSING LOAN TO EMPLOYEES 31
4.1.21 TABLE SHOWING EMPLOYEE SATISFACTION 32
LEVEL TOWARDS TRAINING PROGRAMS
4.1.22 TABLE SHOWING SATISFACTION LEVEL OF THE 33
EMPLOYEES TOWARDS MEDICAL INSURANCE
PROVIDED BY THE COMPANY
4.1.23 TABLE SHOWING WHETHER COMPANY ADOPT 34
SAFETY MEASURES FOR EMPLOYEE SAFETY
4.2.1 ANALYSIS FOR STATUTORY WELFARE MEASURES 35
4.2.2 ANALYSIS FOR NON STATUTORY WELFARE 36
MEASURES

ix
 LIST OF CHARTS

CHART NO. PARTICULARS PAGE NO.

4.1.1 CHART SHOWING AGE GROUP OF EMPLOYEES 12
4.1.2 CHART SHOWING GENDER OF THE EMPLOYEES 13
4.1.3 CHART SHOWING EDUCATION QUALIFICATION 14
OF THE EMPLOYEES
4.1.4 CHART SHOWING MARITAL STATUS OF THE 15
EMPLOYEES
4.1.5 CHART SHOWING EMPLOYEE SATISFACTION 16
TOWARDS CANTEEN FACILITES PROVIDED BY
THE COMPANY
4.1.6 CHART SHOWING EMPLOYEE SATISFACTION 17
LEVEL TOWARDS REST ROOM AND LUNCH
ROOM FACILITIES
4.1.7 CHART SHOWING EMPLOYEE SATISFACTION 18
LEVEL TOWARDS
DRINKING WATER FACILITIES OF THE
COMPANY
4.1.8 CHART SHOWING EMPLOYEE SATISFACTION 19
LEVEL TOWARDSVENTILATION AND
LIGHTENING
4.1.9 CHART SHOWING EMPLOYEE SATISFACTION 20
LEVEL TOWARDS FIRST AID AND DISPENSARY
FACILITIES
4.1.10 CHART SHOWING EMPLOYEE SATISFACTION 21
LEVEL TOWARDS SEATING ARRANGEMENTS
4.1.11 CHART SHOWING EMPLOYEES WORK LEADING 22
TO EXCESSIVEFATIGUE
4.1.12 CHART SHOWING EMPLOYEES CRECHE 23
FACILITY OF WORKERS
4.1.13 CHART SHOWING LIBRARY FACILITIES AT 24
WORKPLACE
4.1.14 CHART SHOWING EMPLOYEE SATISFACTION 25
TOWARDS MEDICALFACILITIES PROVIDED BY
THE COMPANY
4.1.15 CHART SHOWING TRANSPORTATION 26
FACILITIES FOR EMPLOYEES
4.1.16 CHART SHOWING HOUSING FACILITIES 27
PROVIDED TO THE EMPLOYEES
4.1.17 CHART SHOWING EMPLOYEE SATISFACTION 28
TOWARDS RECREATIONAL FACILITIES
4.1.18 CHART SHOWING EDUCATIONAL ALLOWANCE 29
TO EMPLOYEES

x
4.1.19 CHART SHOWING EMPLOYEE SATISFACTION 30
LEVEL TOWARDS LEAVE POLICY
4.1.20 CHART SHOWING HOUSING LOAN TO 31
EMPLOYEES
4.1.21 CHART SHOWING EMPLOYEE SATISFACTION 32
LEVEL TOWARDS TRAINING PROGRAMS
4.1.22 CHART SHOWING SATISFACTION LEVEL OF THE 33
EMPLOYEES TOWARDS MEDICAL INSURANCE
PROVIDED BY THE COMPANY
4.1.23 CHART SHOWING WHETHER COMPANY ADOPT 34
SAFETY MEASURES FOR EMPLOYEE SAFETY
4.2.1 ANALYSIS FOR STATUTORY WELFARE 35
MEASURES
4.2.2 ANALYSIS FOR NON STATUTORY WELFARE 36
MEASURES

xi
 LIST OF ABBREVIATIONS

S.NO. PARTICULARS PAGE NO.

1 TNHB – TAMILNADU HOUSING BOARD 3
2 EWS – ECONOMICALLY WEAKER SECTION 4
3 LIG – LOWER INCOME GROUP 4
4 MIG – MIDDLE INCOME GROUP 4
5 HIG – HIGHER INCOME GROUP 4

xii
 CHAPTER 1

1.1 INTRODUCTION

Definition of Employee Welfare:

The ILO (International Labour Organization) defined, “ welfare as a term which is

understood to include such services and amenities as may be established in or the
vicinity of undertaking to perform their work in healthy, congenial surrounding and to
provide them with amenities conductive to good health and high morale”.

Meaning of Employee Welfare:

Employee welfare means, such services, facilities and amenities such as canteens,
rest and recreation facilities, arrangement for travel to and for the accommodation of
workers employed at a distance from their home, and such other services, amenities
and facilities including social security measures as contribute to improve the condition
under which workers are employed.

Concept of employee welfare:

Employee welfare may be viewed as a total concept, as a social concept and a

relative concept. The total concept is a desirable state of existence involving the
physical, mental, moral and emotional well-being. The social concept of welfare
implies, of man, his family and his community.

The relative concept of welfare implies that welfare is relative in time and place.
Employee welfare implies the setting up of minimum desirable standards and the
provision of facilities like health, food, clothing housing, medical allowance, education,
insurance, job security, such as to safeguard his health and protect him against
occupational hazards. The worker should also be equipped with necessary training
and a certain level of general education.

1
1.2 INDUSTRY PROFILE

Housing is a key input in economic, social, and civic development. Many housing-
related activities are known to contribute directly to achieving broader socio-economic
development goals. Housing investment remains valuable and a major economic
driver, both in developed countries and developing countries.

Contribution of housing sector to the economy

The housing market is closely linked to consumer spending. When house prices go
up, homeowners become better off and feel more confident. Some people will borrow
more against the value of their home, either to spend on goods and services,
renovate their house, supplement their pension, or pay off other debt. Housing is the
key to reducing intergenerational poverty and increasing economic mobility. Research
shows that increasing access to affordable housing is the most cost-effective strategy
for reducing childhood poverty and increasing economic mobility in the India.

Housing industries affect by economy

As economies slow, the supply of money tends to become more restrictive. As money
becomes harder to borrow, fewer home buyers enter the housing market. With
restrictive lending requirements making fewer buyers available, inventories of homes
go up or take longer to sell.

Effects on Community
Studies show that poor living conditions negatively affect physical and mental health.
In fact, one study found that individuals in poor housing exhibit worse mental health in
100 percent of cases. Additionally, inadequate or unsanitary living conditions can
contribute to the spread of disease, which adds to health care costs, prevents
individuals from working and threatens the well-being of community members.
The health ramifications of poor living conditions on individuals extend to entire
communities as well. Overcrowded areas are prone to suffer from infectious diseases,
especially if there are unsanitary conditions.

2
1.3 COMPANY PROFILE

TNHB formed in 1947 as a small organization in the name of "CITY IMPROVEMENT

TRUST" in order to cater to the Housing needs of Madras City, has developed into a
full-fledged organization as "TAMIL NADU HOUSING BOARD" in the year 1961 to
cope up with the increasing demand in housing sector all over the state due to urban
growth leading to migration to urban areas in search of employment opportunities.
"Everyone should get everything.

That day should come when there is no need for any need”, says the Hon'ble Chief
Minister. With these high thoughts in mind the Hon'ble Chief Minister is announcing
and implementing various Housing and Urban Development schemes to benefit all
sections of people, The Vision 2023 document presented by the Hon'ble Chief
Minister for making Tamil Nadu to become India's most prosperous and progressive
State with no poverty, where its people enjoy all the basic services of modern society
living.

Granting planning permission without delay for infrastructure development works, to

encourage investors to invest in Tamil Nadu and make Tamil Nadu as the destination
for investments. The Department of Housing and Urban Development works with
dedication to implement the schemes prescribed in Vision 2023, to provide developed
infrastructure, to create self-sufficient urban life, to provide for investment in cities, to
create socio economic goals for the growth of urban areas, to identify developing
towns and villages and to make available urban infrastructure in villages.

3
Housing is one among the three basic needs of humanity. In fulfilling the housing
needs, the Tamil Nadu Housing Board plays an important role with the ideal objective
of providing house for everyone. TNHB as a matter of policy ensures quality materials
in construction, using the latest modern techniques in the construction and provides
shelter to the people under Economically Weaker Section (EWS), Lower Income
Group (LIG), Middle Income Group (MIG) and Higher Income Group (HIG), at costs
affordable by people of these Groups.

1.4 STATEMENT OF THE PROBLEM

Human resources are most important resources for any organization. Management is
responsible for observing the welfare measures given to the employees. If the
employees are satisfied with the welfare measures provided to them, then the
production will increase. Today, employees are essential element to contribute to the
growth of the organization. In case of TNHB, more than 250 employees are employed
and the company is responsible for the well-being of these employees. Hence, the
purpose of this study is to determine employee satisfaction level towards welfare
measures.

1.5 NEED FOR THE STUDY

 To study about employee welfare facilities provided in various organization.

 To study about statutory and non-statutory welfare measures.

 To study on employees satisfaction towards employee welfare measures.

 To study the relationship between welfare facilities and employee retention.

4
1.6 OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE

To study on employee welfare measures in Tamilnadu housing board.

SECONDARY OBJECTIVE

 To study whether employee satisfy with statutory welfare measures of the

company.

 To study whether employee satisfy with non-statutory welfare measures of the

company.

 To study whether employee satisfy with social security welfare measures of

the company.

 To study the effectiveness of welfare facilities among employees.

1.7 SCOPE FOR THE STUDY

The study has been conducted to analyze the factors, which influence the employees’
preference towards the welfare measures followed in TNHB. This study analyses
certain parameters like cleanliness around the work-place, removal of dust and
wastage, adequate lighting, quality drinking water and food, good rest-rooms,
adequate medical facilities, good toilet facilities, sufficient first aid boxes. This will be
helpful to know about the various levels of welfare schemes and the organization’s
benefits extended to the employees.

5
1.8 LIMITATION OF THE STUDY

 The respondents had the fear that the questionnaire may be shown to the
management.
 The data obtained is qualitative but not quantitative and it is subjected to
human error.
 Out of 250 employees 120 respondents are collected because of
unavailability.
 Few employees refused to answer the question.

6
 CHAPTER 2

REVIEW OF LITERATURE

Indian literature review

Naveen and Madhavi (2017), analysed the different dimensions of labour welfare
measures and satisfaction levels of employees. This study helps to improve the
welfare schemes in N.T.P.S Ibrahimpatnam. The data was collected through well-
structured questionnaire. Primary and secondary sources have been used as source
of data. Percentage analysis and mean square method has been used for data
analysis.

Ramya et al., (2016), discussed the factors of employee satisfaction and

understanding of various welfare benefits offered by the company to keep workers
happy, as well as the effect of welfare facilities on worker satisfaction.

Johri and Malhotra (2014), says that voluntary welfare measure should be given to
employees. They examine the level of awareness of various welfare measures by the
employees.

Bharti and Kumar (2013), says that there is a link between welfare measures and
employee satisfaction. His study also examines on welfare benefits s and employee
satisfaction.

Mohan & Panwar (2013), conducted a study about employee welfare schemes
prevalent in retail stores in the Udaipur region. Their studies not only give information
about intra-mural facilities but also extra-mural facilities. Its goal is to explore the retail
sector which creates innovative concepts to attract and retain talented employees
over a long period of time.

7
Chaudhary (2011), identifies the employee welfare measures in Indian railways. The
study analyzed that insufficient financial resources is main reason given by railways
for providing welfare measures to customers. From the study, it suggests that
railways should reduce the cost of social burden and apply government royalties to
improve benefits.

Venugopal & Usha (2011), conducted a study in the Chittoor industry to learn more
about the welfare program already implemented by the industry. In doing so, they
want to assess the overall level of satisfaction with welfare programs. The study aims
to correlate statutory and non-statutory social protection activities in industry and to
establish a relationship between the social assistance and their impact.

Western Literature review

Manzoni and Grandeur (2018), conducted a staff well-being study that was used by
various organizations like an approach to improve employee efficiency. Particularly in
mobile segment industry, occupation associated issues will affect the value of life of
staff& their work.

Leon (2017), says that it is the duty of an employer to develop compliance and due
diligence. Apart from operational risk the employer has legal and financial justification
for monitoring welfare. To measure welfare conditions, the use of benchmark
methodology has been adopted. The employer is responsible for employee welfare.

Aguilar (2016), who has conducted a study of restaurant management techniques

and their operations, explained that managing employees by owning and managing a
business restaurant does not mean it has to be done perfectly. As the maximum
manager of the institution, the employer must consider all areas where the creation of
employers could work effectively. However, the well-being of workers is already very
important today, as the employer should never overlook or take for granted by the
employer.

8
Mathew (2011), argued that employee welfare measures are an incentive to
employee motivation, it not only increases the workers' efficiency but to solve unique
organizational issues that will ultimately leads for high performance and thus
increases levels of employee productivity service delivery in an organization.

Menezes and Kelleher (2011), says that flexible programming as a work arrangement
that allows employees to plan their working time. Flexibility planning is an advantage
for the employees, which contributes to the preservation of a qualified person. It
meets the needs of individual’s resources which increase their hard work to decrease
absenteeism and finally improves employment satisfaction.

White (2005), argues that the influence of trade unions on administration practices is
toward lowering the labour overheads, setting up effective work systems and
establish employee welfare arrangements. In terms of non-union work, trade unions
have practices that are consistent with the results of "mutual gains".

Finger (2005), says that that it is possible to improve the morale and spirit of
employees by addressing moral issues. Measures to protect workers includes
housing, medical, recreational, library facilities, among others with the hope of making
a profit & increases the satisfaction level of an employee.

9
 CHAPTER 3

RESEARCH METHODOLOGY

3.1 RESEARCH DESIGN

Research design have been classified by various authors in different types of

research design have emerged on account of different perspective from which a
research study can be viewed .In this project Descriptive Research design is used.

3.2 SOURCES OF DATA

Data collection is the term used to describe a process of preparing and collecting
data.
 Primary Data – Questionnaire given to 120 respondents.

● Secondary Data - Websites and online journals, Published reports & Review of
literature from published articles.

3.3 STRUCTURE OF QUESTIONNAIRE:

Questionnaire was divided into four sections. First part shows information
about the employees second part shows statutory welfare measures provided
by the company. Third part shows non statutory welfare measures of the
company and fourth part shows social security welfare measures of the
company.

3.4 SAMPLE SIZE

The collected data from 120 respondents is being used for research.

10
3.5 SAMPLING TECHNIQUE

Simple random sampling is adopted to collect data from the respondent. A

simple random sampling method is one of the main types of probability
sampling methods. Sample are collected randomly from the employees.

3.6 PERIOD OF STUDY

The period of study is January 2023 to March 2023.

3.7 ANALYTICAL TOOLS

 Percentage analysis
 Weighted average analysis.

11
 CHAPTER 4

DATA ANALYSIS AND INTERPRETATION

4.1. PERCENTAGE ANALYSIS

4.1.1 TABLE SHOWING AGE GROUP OF EMPLOYEES

S.NO AGE GROUP RESPONDENTS PERCENTAGE

1 Below 25 11 9

2 26-35 35 29

3 36-45 38 32

4 46-55 29 24

5 Above55 7 6

TOTAL 120 100

120

100

80

60

40

20

0
Below 25 26-35 36-45 46-55 Above55 TOTAL

INTERPRETATION

From the above table 4.1.1 11 employees are below 25 age, 35 employees have age
between 26 to 35, 38 employess have age between 36 to 45, 29 employees have age
between 46 t0 55 and 7 employees are above 55.
12
4.1.2 TABLE SHOWING GENDER OF THE EMPLOYEES

S.NO GENDER RESPONDENTS PERCENTAGE

1 MALE 97 81

2 FEMALE 23 19

TOTAL 120 100

120

100

80

60

40

20

0
MALE FEMALE TOTAL

INTERPRETATION

From the above table 4.1.2 shows that 97 employees are male and 23 employees are
female.

13
4.1.3 TABLE SHOWING EDUCATION QUALIFICATION OF THE EMPLOYEES

S.NO EDUCATION RESPONDENTS PERCENTAGE

1 H.S.C 19 16

2 ITI 4 3

3 U.G 49 41

4 P.G 32 27

5 OTHERS 16 13

TOTAL 120 100

120

100

80

60

40

20

0
H.S.C ITI U.G P.G OTHERS TOTAL

INTERPRETATION

From the above table 4.1.3 shows that 19 employees are studied H.S.C. 4 employees
studied ITI. 49 are under graduate. 32 are post graduate and others are 16.

14
4.1.4 TABLE SHOWING MARITAL STATUS OF THE EMPLOYEES

RESPONDENTS
S.NO MARITAL STATUS PERCENTAGE

1 MARRIED 101 84

2 UNMARRIED 19 16

TOTAL 120 100

120

100

80

60

40

20

0
MARRIED UNMARRIED TOTAL

INTERPRETATION

From the above table 4.1.4 shows that 101 employees are married and 19 employees
are unmarried.

15
STATUTORY WELFARE MEASURES

4.1.5 TABLE SHOWING EMPLOYEE SATISFACTION TOWARDS CANTEEN

FACILITES PROVIDED BY THE COMPANY

ARE YOU
SATISFIED WITH
THE CANTEEN
S.NO FACILITIES RESPONDENTS PERCENTAGE
PROVIDED BY
THE COMPANY

1 HIGHLY 61 51
SATISFIED
2 SATISFIED 39 36
3 NEUTRAL 18 15
4 DISSATISFIED 2 2

5 HIGHLY 0 0
DISSATISFIED
TOTAL 120 100

120
100
80
60
40
20
0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above table 4.1.5 the employees who say highly satisfied about the canteen
facility provided by the company are 51%, satisfied are 36%, neutral are 15%,
dissatisfied are 2% and highly dissatisfied are 0%.

16
4.1.6 TABLE SHOWING EMPLOYEE SATISFACTION LEVEL TOWARDS REST
ROOM AND LUNCH ROOM FACILITIES

RATE THE
REST ROOM
AND LUNCH
S.NO ROOM RESPONDENTS PERCENTAGE
FACILITIES AT
WORKPLACE
1 HIGHLY 78 65
SATISFIED
2 SATISFIED 23 19

3 NEUTRAL 19 16

4 DISSATISFIED 0 0

5 HIGHLY 0 0
DISSATISFIED
TOTAL 120 100

120

100

80

60

40

20

0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above table 4.1.6 the employees who say satisfied about the lunch and rest
room facility provided by the company are 81%, neutral are 17%, dissatisfied are 2%.

17
4.1.7 TABLE SHOWING EMPLOYEE SATISFACTION LEVEL TOWARDS
DRINKING WATER FACILITIES OF THE COMPANY

S.NO ARE YOU

SATISFIED WITH
DRINKING
WATER
PROVIDED BY RESPONDENTS PERCENTAGE
THE COMPANY

1 HIGHLY 97 81
SATISFIED
2 SATISFIED 21 18
3 NEUTRAL 2 1
4 DISSATISFIED 0 0

5 HIGHLY 0 0
DISSATISFIED

TOTAL 120 100

120

100

80

60

40

20

0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above table 4.1.7 the employees who say highly satisfied about the drinking
water facility provided by the company are 81%, satisfied are 18%, neutral are 1%
highly dissatisfied and dissatisfied are 0%.

18
4.1.8 TABLE SHOWING EMPLOYEE SATISFACTION LEVEL TOWARDS
VENTILATION AND LIGHTENING

s.no IS THERE RESPONDENTS PERCENTAGE

SUITABLE
VENTILATION
AND
LIGHTENING AT
WORKPLACE
1 YES 120 100

2 NO 0 0

TOTAL 120 100

120

100

80

60

40

20

0
YES NO TOTAL

INTERPRETATION

From the above table 4.1.8 all the employees says that there is suitable ventilation
and lightening at workplace.

19
4.1.9 TABLE SHOWING EMPLOYEE SATISFACTION LEVEL TOWARDS FIRST
AID AND DISPENSARY FACILITIES

S.NO ARE YOU

SATISFIED WITH
FIRST AID AND
DISPENSARY RESPONDENTS PERCENTAGE
FACILITIES AT
WORKPLACE
1 HIGHLY 44 37
SATISFIED
2 SATISFIED 37 31

3 NEUTRAL 18 15

4 DISSATISFIED 9 7

5 HIGHLY 12 10
DISSATISFIED
TOTAL 120 100

120

100

80

60

40

20

0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above 4.1.9 table the employees who say highly satisfied about the first aid
and dispensary facility provided by the company are 37%, satisfied are 31%, neutral
are 15%, dissatisfied are 7% and highly dissatisfied are 10%.

20
4.1.10 TABLE SHOWING EMPLOYEE SATISFACTION LEVEL TOWARDS
SEATING ARRANGEMENTS

S.NO ARE YOU

SATISFIED WITH
SEATING
ARRANGEMENTS RESPONDENTS PERCENTAGE
OF THE COMPANY
1 HIGHLY SATISFIED 93 78

2 SATISFIED 13 11

3 NEUTRAL 8 7

4 DISSATISFIED 3 2

5 HIGHLY 3 2
DISSATISFIED
TOTAL 120 100

120

100

80

60

40

20

0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above table 4.1.10 the employees who say highly satisfied about the
seating arrangements by the company are 78%, satisfied are 11%, neutral are 7%
and dissatisfied and highly dissatisfied are 2%.

21
4.1.11 TABLE SHOWING EMPLOYEES WORK LEADING TO EXCESSIVE
FATIGUE

S.NO DOES THE WORK

LEAD TO RESPONDENTS PERCENTAGE
EXCESSIVE
FATIGUE
1 YES 32 27

2 NO 77 64

3 MAYBE 11 9

TOTAL 120 100

120

100

80

60

40

20

0
YES NO MAYBE TOTAL

INTERPRETATION

From the above table 4.1.11 the employees who say that the work leading to
excessive fatigue are 27% and no are 64% maybe are 9%.

22
4.1.12 TABLE SHOWING EMPLOYEES CRECHE FACILITY OF WORKERS

S.NO DOES
ORGANISATION
PROVIDE CRECHE RESPONDENTS PERCENTAGE
FACILITY
1 YES 0 0

2 NO 120 100

TOTAL 120 100

120

100

80

60

40

20

0
YES NO TOTAL

INTERPRETATION

From the above table 4.1.12 the employees who say that there is crèche facility at
work place are 0% and no are 100%.

23
4.1.13 TABLE SHOWING LIBRARY FACILITIES AT WORKPLACE

S.NO RATE THE

LIBRARY AT RESPONDENTS PERCENTAGE
WORKPLACE
1 HIGHLY SATISFIED 45 38

2 SATISFIED 62 52

3 NEUTRAL 3 2

4 DISSATISFIED 8 7

5 HIGHLY 2 1
DISSATISFIED
TOTAL 120 100

120

100

80

60

40

20

0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above table the employees who say highly satisfied about the library facility
provided by the company are 38%, satisfied are 52%, neutral are 2%, dissatisfied are
7%, highly dissatisfied are 1%.

24
NON STATUTORY WELFARE MEASURES

4.1.14 TABLE SHOWING EMPLOYEE SATISFACTION TOWARDS MEDICAL

FACILITIES PROVIDED BY THE COMPANY
S.NO ARE YOU
SATISFIED WITH
MEDICAL
FACILITIES RESPONDENTS PERCENTAGE
PROVIDED BY
COMPANY
1 HIGHLY 66 55
SATISFIED
2 SATISFIED 47 39

3 NEUTRAL 7 6

4 DISSATISFIED 0 0

5 HIGHLY 0 0
DISSATISFIED
TOTAL 120 100

120

100

80

60

40

20

0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above table 4.1.14 the employees who say highly satisfied about the
medical facility provided by the company are 55%, satisfied are 39%, neutral are 6%
dissatisfied and highly dissatisfied are 0%.

25
4.1.15 TABLE SHOWING TRANSPORTATION FACILITIES FOR EMPLOYEES

S.NO ARE YOU PROVIDED

BY TRANSPORTATION RESPONDENTS PERCENTAGE
FACILITIES
1 YES 0 0

2 NO 120 100

TOTAL 120 100

120

100

80

60

40

20

0
YES NO TOTAL

INTERPRETATION

From the above table 4.1.15 the employees who say that there is transportation
facility at work place are 0% and no are 100%.

26
4.1.16 TABLE SHOWING HOUSING FACILITIES PROVIDED TO THE
EMPLOYEES

S.NO ARE YOU

PROVIDED BY RESPONDENTS PERCENTAGE
HOUSING
FACILITIES
1 YES 120 100

2 NO 0 0

TOTAL 120 100

120

100

80

60

40

20

0
YES NO TOTAL

INTERPRETATION

From the above table 4.1.16 the employees who say that there is housing facility at
work place are 100% and no are 0%.

27
4.1.17 TABLE SHOWING EMPLOYEE SATISFACTION TOWARDS
RECREATIONAL FACILITIES

S.NO ARE YOU

SATISFIED WITH
RECREATIONAL RESPONDENTS PERCENTAGE
FACILITIES
1 HIGHLY 36 30
SATISFIED
2 SATISFIED 42 35

3 NEUTRAL 21 18

4 DISSATISFIED 11 9

5 HIGHLY 10 8
DISSATISFIED
TOTAL 120 100

120

100

80

60

40

20

0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above 4.1.17 table the employees who say highly satisfied about the
recreational facility provided by the company are 30%, satisfied are 35%, neutral are
18%, dissatisfied are 9% and highly dissatisfied are 8%.

28
4.1.18 TABLE SHOWING EDUCATIONAL ALLOWANCE TO EMPLOYEES

S.NO IS THERE ANY

EDUCATIONAL
ALLOWANCE TO RESPONDENTS PERCENTAGE
YOUR
CHILDRENS
1 YES 101 84

2 NO 19 16

TOTAL 120 100

120

100

80

60

40

20

0
YES NO TOTAL

INTERPRETATION

From the above table 4.1.18 the employees who say that there is educational
allowance for there children are 84% and no are 16%.

29
4.1.19 TABLE SHOWING EMPLOYEE SATISFACTION LEVEL TOWARDS LEAVE
POLICY

S.NO ARE YOU

SATISFIED WITH
LEAVE POLICY RESPONDENTS PERCENTAGE
1 HIGHLY 77 64
SATISFIED
2 SATISFIED 38 32

3 NEUTRAL 4 3

4 DISSATISFIED 1 1

5 HIGHLY 0 0
DISSATISFIED
TOTAL 120 100

120

100

80

60

40

20

0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above table 4.1.19 the employees who say highly satisfied about the leave
policy of the company are 64%, satisfied are 32%, neutral are 3%, dissatisfied 1%,
highly dissatisfied 0%.

30
4.1.20 TABLE SHOWING HOUSING LOAN TO EMPLOYEES

S.NO ARE YOU

PROVIDED RESPONDENTS PERCENTAGE
HOUSING LOAN
1 YES 112 93

2 NO 8 7

TOTAL 120 100

120

100

80

60

40

20

0
YES NO TOTAL

INTERPRETATION

From the above table 4.1.20 the employees who say that there is housing loan are
93% and no are 7%.

31
4.1.21 TABLE SHOWING EMPLOYEE SATISFACTION LEVEL TOWARDS
TRAINING PROGRAMS

S.NO ARE YOU

SATISFIED WITH
TRAINING RESPONDENTS PERCENTAGE
PROGRAMS
1 HIGHLY 71 59
SATISFIED
2 SATISFIED 32 27

3 NEUTRAL 16 13

4 DISSATISFIED 1 1

5 HIGHLY 0 0
DISSATISFIED
TOTAL 120 100

120

100

80

60

40

20

0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above table 4.1.21 the employees who say highly satisfied about the
training program of the company are 59%, satisfied are 27%, neutral are 13%
Dissatisfied are 1% and highly dissatisfied are 0%.

32
SOCIAL SECURITY WELFARE MEASURES

4.1.22 TABLE SHOWING SATISFACTION LEVEL OF THE EMPLOYEES

TOWARDS MEDICAL INSURANCE PROVIDED BY THE COMPANY

S.NO SATISFACTION RESPONDENTS PERCENTAGE

LEVEL
1 HIGHLY 82 68
SATISFIED
2 SATISFIED 28 23

3 NEUTRAL 6 5

4 DISSATISFIED 2 2

5 HIGHLY 2 2
DISSATISFIED
TOTAL 120 100

120

100

80

60

40

20

0
HIGHLY SATISFIED AVERAGE DISSATISFIED HIGHLY TOTAL
SATISFIED DISSATISFIED

INTERPRETATION

From the above table 4.1.22 the employees who say highly satisfied about the
medical insurance provided by the company are 68%, satisfied are 23%, neutral are
5% and dissatisfied and highly dissatisfied are 2%.

33
4.1.23 TABLE SHOWING WHETHER COMPANY ADOPT SAFETY MEASURES
FOR EMPLOYEE SAFETY

S.NO CATEGORY
RESPONDENTS PERCENTAGE

1 YES 120 100

2 NO 0 0

TOTAL 120 100

120

100

80

60

40

20

0
YES NO TOTAL

INTERPRETATION

From the above table 4.1.23 the employees who say that company adopt safety
measures for their employees are 100% and no are 0%.

34
 4.2 WEIGHTED AVERAGE ANALYSIS

4.2.1 ANALYSIS FOR STATUTORY WELFARE MEASURES

SI.NO WELFARE MEASURES W=5 W=4 W=3 W=2 W=1 TOTAL AVERAGE RANK

1 CANTEEN FACILITIES 305 156 54 4 0 519 86.5 4

REST & LUNCH

2 ROOM 390 92 57 0 0 539 89.8 3

3 DRINKING WATER 485 84 6 0 0 575 95.8 1

FIRST AID &

4 DISPENSARY 220 148 54 18 12 452 75.3 6

SEATING
5 ARRANGEMENTS 465 52 24 6 3 550 91.6 2

6 LIBRARY FACILITIES 225 248 9 16 2 500 83.3 5

120

100

80

60

40

20

0
CANTEEN REST & LUNCH DRINKING FIRST AID & SEATING LIBRARY
FACILITIES ROOM WATER DISPENSARY ARRANGEMENTS FACILITIES

INTERPRETATION

From the above table 4.2.1 shows ranks of statutory welfare measures in TNHB.
Among that drinking water facility secured 1st rank seating arrangements secured 2nd
rank rest & lunch room facilities secured 3rd rank canteen facilities secured 4th rank
library facilities secured 5th and first aid & dispensary facilities secured 6th rank.

35
4.2.2 ANALYSIS FOR NON STATUTORY WELFARE MEASURES

WELFARE
SI.NO W=5 W=4 W=3 W=2 W=1 TOTAL AVERAGE RANK
MEASURES
MEDICAL
1 330 188 21 0 0 539 134.75 2
FACILITIES
RECREATIONAL
2 180 168 63 22 10 443 110.75 4
FACILITIES
3 LEAVE POLICY 385 152 12 2 0 551 137.75 1
TRAINING
4 355 128 48 2 0 533 133.25 3
PROGRAMS

120

100

80

60

40

20

0
CANTEEN REST & LUNCH DRINKING FIRST AID & SEATING LIBRARY
FACILITIES ROOM WATER DISPENSARY ARRANGEMENTS FACILITIES

INTERPRETATION

From the above table 4.2.2 shows rank of non-statutory welfare measures in TNHB.
Among that leave policy of the company secured 1st rank medical facilities secured
2nd training program of the company secured 3rd and recreational facilities secured 4th
rank.

36
 CHAPTER 5

FINDINGS, SUGGESTIONS AND CONCLUSION

5.1 FINDINGS

This chapter has been divided into following areas:

1) Statutory welfare measures

2) Non statutory welfare measures
3) Social security measures

1) Statutory welfare measure

• Majority of the respondents feel very good about the canteen facility provided
by the company.
• Majority of the respondents were satisfied towards the lunch room and rest
room facility.
• Respondents were satisfied with the drinking water facility.
• All the respondents feels that suitable ventilation and lightening in the
workplace is been provided.
• Majority of the respondents were highly satisfied with the first aid and
dispensary facilities provided in the organization.
• Majority of the respondents were satisfied with seating arrangement of the
organization.
• Majority of the respondents feels that work does not lead to excessive fatigue
but some of them feel fatigue.
• All of the respondents says that organization does not provide crèche facility.
• Majority of the respondents are satisfied with library facility provided by the
company.

37
 2) Non Statutory welfare measures

• Majority of the respondents are highly satisfied with medical facility provided
by the company.
• Respondents say that transportation facility is not provided.
• Housing facility is provided to the employees.
• Education allowance is provided by the company except some employees.
• Majority of the respondents are satisfied with the leave policy provided by the
company.
• Respondents say that housing loans are provided by the company.
• Employees satisfied with recreational facilities provided by the company.

3) Social security measures

• Majority of the respondents are satisfied with the medical insurance provided
by the company.
• Respondents say that company adopts safety measures for employee safety.

5.2 SUGGESTIONS

Using this analysis, following recommendations can be contemplated:

• Recreation facilities can be improved to increase the morale of the employees

and reduces the stress of the employees.
• More training classes should be conducted to enhance the efficiency of the
employees.
• Annual health check-ups, employee counselling should be improved by
conducting health camps at least in a month.
• Company should provide breakfast facility.
• Company should provide crèche facilities to the employees.
• First aid and & dispensary facilities should be improved.

38
 • Some employees responded that the work lead to excess fatigue so that
company should take care of their employees.
• Company should provide transportation facilities to the employees.

The researcher finds that employees are satisfied with the welfare measures
provided at TNHB. Welfare measures plays vital role for motivation of employees
which in turn increases the productivity.

5.3 CONLCUSION

Employee welfare measures are the state of wellbeing, satisfaction, protection and
helps to motivate the employees. It was explored that employee welfare measures
helps in employee satisfaction. With the result of improving the quality of work life
among the employees, their involvement in job will be increased and productivity of
the organisation will be increased. Employee welfare measures boost the morale of
the employees if they are effectively implemented and carried out. The welfare
measures which are provided in TNHB are appreciable, as the employees are
satisfied with the existing welfare measures. Employee welfare measures are crucial
for ensuring the well-being of employees, which ultimately leads to higher
productivity, job satisfaction, and retention rates. By providing health and wellness
programs, recognition and rewards, training and development programs, paid time
off, work life balance initiative, employee feedback, diversity and inclusion initiative,
and employee referral programs, organisation can create a positive work culture that
promotes the physical, mental, and emotional well being of their employees.
Ultimately, investing in employee welfare measures is not only good for employees
but also for the organisation bottom line.

39
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42
 ANNEXURE – I

Demographic data

1. Age group
A. Below25 B.26-35 C.36-45 D.46-55 C. Above55

2. Gender
A. Male B. Female

3. Educational qualification
A. HSC B. ITI C.UG D.PG E. OTHERS

4. Marital status
A. Married B. Unmarried

Statutory welfare measures

1. Rate the canteen facility provided by the company?

A. Excellent B. Very good C. Good D. neutral E. Poor

2. Rate the rest room and lunch room facility provided to employees?
A. Highly satisfied B. Satisfied C. neutral D. Dissatisfied E. Highly Dissatisfied

3. Are you satisfied with the drinking water facility provided by the company?
A. Highly satisfied B. Satisfied C. neutral D. Dissatisfied E. Highly Dissatisfied

4. Is there suitable ventilation and lightening in the workplace?

A. Yes B. No C. Don’t know

5. Are you satisfied with the first aid and dispensary facilities provided in the
organisation?
A. Highly satisfied B. Satisfied C. neutral D. Dissatisfied E. Highly Dissatisfied

43
6. How do you rate the seating arrangement of the organisation?
A. Highly satisfied B. Satisfied C. neutral D. Dissatisfied E. Highly Dissatisfied

7. Does work lead to excessive fatigue?

A. Yes B. No C. Maybe

8. Does organisation provide crèche facility?

A. Yes B. No C. Don’t know

9. Are you satisfied with library facility provided by the company?

A. Highly satisfied B. Satisfied C. neutral D. Dissatisfied E. Highly Dissatisfied

Non statutory measures

10. Are you satisfied with the medical facilities provided by the company?
A. Highly satisfied B. Satisfied C. neutral D. Dissatisfied E. Highly Dissatisfied

11. Are you provided by the transportation facilities?

A. Yes B. No C. Don’t know

12. Are you provided with the housing facilities?

A. Yes B. No C. Don’t know

13. Are you satisfied with the recreational facilities provided in the organisation?
A. Highly satisfied B. Satisfied C. neutral D. Dissatisfied E. Highly Dissatisfied

14. Is there any educational allowance given to employee children?

A. Yes B. No C. Don’t know

15. How do you rate the leave policy of the organisation?

A. Highly satisfied B. Satisfied C. neutral D. Dissatisfied E. Highly Dissatisfied

44
16. Are you provided with housing loans?
A. Yes B. No C. Don’t know

17. How do you rate the training programs conducted by the company to improve
skills?
A. Highly satisfied B. Satisfied C. neutral D. Dissatisfied E. Highly Dissatisfied

Social security measures

18. Are you satisfied with the medical insurance provided by the company?
A. Highly satisfied B. Satisfied C. neutral D. Dissatisfied E. Highly Dissatisfied

19. Does the company adopt safety measures for employee safety?
A. Yes B. No C. Don’t know.

45