Name : Manas Chougule PRN : 2021000193

Subject : Professional Communication Roll No : TYC10

Assignment 1
Q.1] State types of communication. 

Communication is a process that involves sending and receiving of

messages through a verbal and non-verbal method. The sender sends a
message, the receiver receives a message and sends it back with the
feedback to the sender again.
The methods of communication involve oral and speech communication, 
written and graphical representations. Additionally, it includes the cultural
sphere, a tool utilized to communicate, location, etc. Though it looks
simple, communication is generally a very complicated subject.
In other words, communication is a two-way means of communicating
information in the form of thoughts, opinions, and ideas between two or
more individuals with the purpose of building an understanding.

Types of Communication :
The five types of communication you need to know about are verbal
communication, nonverbal communication, written communication, visual
communication, and listening.
1. Verbal Communication
Verbal communication encompasses all communication using
spoken words, or unspoken words as in the case with sign language. It is
important to understand how to effectively communicate your ideas
verbally in order to avoid misunderstandings and maximize interest while
you speak. Make sure to use the right type of language, speak clearly,
know your audience, respond in the best way, and use an appropriate tone
when speaking.

2. Nonverbal Communication
What is actually being said is only half the battle — the rest lies in
what isn’t being said. This means your tone, facial expressions, body
language, hand movements, and eye contact. When you make yourself
aware of what the rest of you is doing as you speak, you can make
corrections and eventually use all the right nonverbal cues to convey your
point.

3. Written Communication
Written communication is a form of verbal communication, but it is
so different than spoken verbal communication that this form gets its own
separate type. Written communication can take the form of anything you
write or type such as letters, emails, notes, texts, billboards, even a
message written in the sky! With written communication, it is important
you know your audience, your purpose, and maintain consistency
throughout your written message.
4. Visual Communication
Visual communication is one you may not have heard of, but it is one
that complements the other types of communication well. Visual
communication is delivering information, messages, and points by way of
graphical representations, or visual aids.
Some commonly used examples are slide presentations, diagrams, physical
models, drawings, and illustrations. When you use visual communication
in addition to verbal, nonverbal, and written communication, you create a
very effective way for your message to be heard and understood.

5. Listening
Listening is a surprisingly important part of communication and in
order to be a great communicator, you must master the art of listening.
Remember that listening doesn’t just mean hearing, or politely waiting for
your turn to speak. When others are speaking, you should practice active
listening, which means that you are engaging your mind while the person
speaks, intently focusing on what they are saying.
Q.2] List do’s and don’ts for group discussion. 

There are certain things which should be done and which shouldn’t
be done to make an effective contribution in the GD. Here’s a list of Do’s
and Don’ts of participating in the GD.

Do’s of participating in a GD:

 Listen to the subject carefully

 Put down your thoughts on a paper
 Initiate the discussion if you know the subject well
 Listen to others if you don’t know the subject
 Support you point with some facts and figures
 Make short contribution of 25-30 seconds 3-4 times
 Give others a chance to speak
 Speak politely and pleasantly. Respect contribution from other
members.
 Disagree politely and agree with what is right.
 Summarize the discussion if the group has not reached a conclusion.

Don’ts of participating in a Group Discussion:

 Initiate the discussion if you do not have sufficient knowledge about

the given topic.
 Over speak, intervene and snatch other’s chance to speak.
 Argue and shout during the GD
 Look at the evaluators or a particular group member
 Talk irrelevant things and distract the discussion
  Pose negative body gestures like touching the nose, leaning back on
the chair, knocking the table with a pen etc.
 Mention erratic statistics.
 Display low self-confidence with shaky voice and trembling hands.
 Try to dominate the discussion
 Put others in an embarrassing situation by asking them to speak if
they don’t want.

Q.3] Illustrate on characteristics of a good team leader.

An effective team leader has a variety of traits and characteristics

that encourage team members to follow him. Team leaders naturally
possess certain qualities, such as compassion and integrity, or learn
leadership skills through formal training and experience. The qualities of
an effective team leader inspire the trust and respect of the team and
stimulate production within the workplace.

1. A Clear Communicator

Effective team leaders communicate clearly. Quality verbal and

written communication skills allow leaders to present expectations to team
members in a way workers can understand. Effective communication skills
also allow team leaders to listen to the input of others.

2. Strong Organization Skills

Effective team leaders possess exceptional organizational skills.

Organizational skills help team leaders plan objectives and strategies,
which allow team members to perform optimally. Organized team leaders
put systems in place that maintain order and guide team members toward
meeting company goals and objectives.
3. Confident in the Team

An effective team leader is confident in his abilities, as well as

confident in the abilities of his team members. A confident leader is secure
in the decisions he makes that affect his team. A self-confident team leader
also reassures team members of his authority within the organization.

4. Respectful to Others

A quality team leader is respectful of his team members. A respectful

leader empowers employees by encouraging them to offer ideas about
decisions that affect them. This lets team members know that the leader
respects their input and opinions.

5. Fair and Kind

A quality team leader treats team members fairly. He is consistent

with rewards and recognition, as well as disciplinary action. A fair leader
ensures all employees receive the same treatment.

6. An Example of Integrity

An effective team leader is honest and open with his team members.
Leaders who possess integrity gain the trust of team members because he
does what he says he will do and treats others the same way he wants to be
treated.

7. Influential in Core Areas

Influential leaders help inspire the commitment of team members to

meet company goals and objectives. Influential leaders also help manage
change in the workplace by gaining the confidence of workers through
effective decision making and communication.

8. Willing to Delegate

Effective team leaders know how to share leadership through

delegation. Delegating certain tasks to trustworthy team members allows
the leader to focus on improving workplace functions and production.

9. Powerful Facilitator

Effective team leaders are powerful facilitators. As a facilitator, team

leaders help workers understand their goals. They also help organize an
action plan to ensure team members meet their goals and objectives more
efficiently.

10. A Skilled Negotiator

Team leaders utilize negotiation skills to achieve results and reach an

understanding in the event of a workplace conflict. Team leaders who
negotiate effectively streamline the decision-making process, as well as
solve problems for the best interest of everyone involved.
Q.4] What are different barriers to communication.
Communication barriers are something that prevents us from
correctly getting and accepting the messages others use to communicate
their information, thoughts and ideas. Some of the examples of
communication barriers are information overload, choosy perceptions,
workplace gossips, semantics, gender differences, etc.

Types of Communication Barriers

Psychological Barriers:
The psychological condition of the receiver will power how the
message is received. Stress management is a significant personal skill that
affects our interpersonal relationships. For example, Anger is a
psychological barrier to communication. When we are angry, it is simple to
say things that we may afterwards regret and also to misunderstand what
others are saying. Also, people with low self-esteem may be less self-
assured and therefore may not feel comfortable communicating.

Physical Communication Barriers:

 Communication is usually easier over shorter distances as more
communication channels are obtainable, and less technology is obligatory.
Although modern technology often serves to decrease the crash of physical
barriers, the advantages and disadvantages of each communication channel
should be unspoken so that a suitable channel can be used to overcome the
physical barriers.

Physiological Barriers:
Physiological barriers may affect the receiver’s physical condition.
For example, a receiver with condensed hearing may not grab the sum of a
spoken conversation, especially if there is significant surroundings noise.

Language Barriers:
Language and linguistic aptitude may act as a barrier to
communication. However, even when communicating in a similar
language, the terms used in a message may act as a barrier if it is not easy
to understand by the receiver.

Attitudinal Barriers:
Attitudinal barriers are perceptions that stop people from
communicating well. Attitudinal barriers to communication may effect
from poor management, personality conflicts, and battle to change, or a
lack of motivation. Active receivers of messages should challenge to
overcome their attitudinal barriers to assist effective communication.

How to overcome communication barriers

Be aware of language, message and tone:

The sender should ensure that the message should be structured in
clear and simple language. The tone of the message should not harm the
feelings of the receiver. As far as possible, the contents of the message
should be a concise and unnecessary use of technical words should be
avoided.

Consult others before communication:

When you’re planning the communication, suggestions should be
invited from all the individuals concerned. Its main benefit will be that all
those people who are consulted at the time of preparing the communication
preparation will add to the success of the communication system.

Communicate according to the need of receiver:

The sender of the communication should organize the formation of
the message not according to his or her level, but he or she should keep in
mind the point of understanding or the surroundings of the receiver.

Consistency of Message:
The message sent to the receiver should not be self- opposing. It
should be in unity with the objectives, programmes, policies and
techniques of the organization. When new information has to be sent inlay
of the old one, it should always make a declaration of the change;
otherwise, it can raise some doubts and queries for the same.

Follow up Communication:
In order to make communication successful, the management should
frequently try to know the weaknesses of the communication structure. In
this situation effort can be made to know whether to lay more hassle upon
the formal or the informal communication would be suitable.
Make sure to receive proper feedback:
The reason for feedback is to find out whether the receiver has
appropriately understood the meaning of the information received. In face-
to-face communication, the reply of the receiver can be understood. But in
the case of written communication or other forms of communications,
some correct process of feedback should be adopted by the sender.