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FOUAD Kachlane

Software Engineer
kachlanefouad@email.com KOURA
linkedin.com/in/fouad-kachlane-2307b2225 70259013

CAREER OBJECTIVE EDUCATION


Collaborative computer science graduate. Eager to secure a job B.S.
using my experience with natural language processing and building
Computer Science
web apps.
NOTRE DAME UNIVERSITY
September 2021 - September
WORK EXPERIENCE 2024 Barsa, LB
GPA: 3.4
IT support
Notre dame university Help Desk
Fall 2021 - May 2022 Barsa, Lebanon RELEVANT
· Worked 18 hours a week in the campus' largest computer lab
to troubleshoot students' issues with network connectivity, COURSES
printers, and related technology.
Data Structures
· Streamlined the process of responding to issues by
implementing a ticketing system and grouping similar issues
Algorithm Design
together to reduce resources and time to complete inbound Database Management Systems
requests by 2 hours. Computer Vision
· Answered phone calls, messages, and chatroom, and assisted Software Design Methodology
with scheduling complex issues that required appointments
· Trained 3 fresh men to help desk technicians in procedures,
a n d work.
ticketing system, and conflict management
SKILLS
-JavaScript
· Performed software updates and routine maintenance on
computers, printers, and copy machines.
-HTML/CSS
-React.js/vue.js/node.js.
-Python
Web Development -C/C++
-Databases (MySQL, MongoDB, NoSQL)
Murex -language skills: English, French, Arabic.
May 2022 – January 2023 Beirut -sports: Kickboxing, swimming, Football
· Developed an interactive web app
· Researched and tracked potential programming solutions, and
documented processes and fixes.
· Built a scraper in Python to structure data on 5K+ publications
and used the Natural Language Toolkit library in Python for a
more robust search of abstracts for research publications.
· Provided ongoing app support to identify, fix, and test bug
issues, and surveyed user feedback to implement changes that
increased user satisfaction by 17%
· Collaborated with undergraduate and graduate computer
science students to determine design, app interaction, and
enhancements.

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