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  • Reviewer OM

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    Keith bryan Cruz
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    The document outlines key aspects of service delivery for public administration including service level management, capacity management, financial management, availability management, and IT service continuity management. It discusses 6 important factors to consider in designing service processes: the service itself, needs of customers, capabilities of providers, costs of service, risks to service quality and continuity, and external dependencies or regulations.

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    The document outlines key aspects of service delivery for public administration including service level management, capacity management, financial management, availability management, and IT service continuity management. It discusses 6 important factors to consider in designing service processes: the service itself, needs of customers, capabilities of providers, costs of service, risks to service quality and continuity, and external dependencies or regulations.

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    © All Rights Reserved
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    4 views1 page

    Reviewer OM

    Uploaded by

    Keith bryan Cruz
    The document outlines key aspects of service delivery for public administration including service level management, capacity management, financial management, availability management, and IT service continuity management. It discusses 6 important factors to consider in designing service processes: the service itself, needs of customers, capabilities of providers, costs of service, risks to service quality and continuity, and external dependencies or regulations.

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    © All Rights Reserved
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    of 1

    Service Delivery

    - Any contact with the public administration

    Delivery system

    - Service Level Management


    - Capacity Management
    - Financial Management for IT Services
    - Availability Management
    - IT Service Continuity Management

    Service Level Management

    - Most important set of process within the ITIL Framework.

    Financial Management for IT Services.

    - Determines the cost of those services

    Capacity Management

    - Infrastructure assets are effectively used.

    Availability Management

    - Application systems are up and available for use.

    IT Service Continuity Management

    - Framework you need to support your business continuity management plans and
    timeframe.

    Factors Involve in Delivering Services

    6 Important factors to be considered in designing service process

    The Service Itself

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