A.

14 INFORMATION TECHNOLO

Communicate
message

J Sender Receiver

Feedback

Figure 2.1 Communication cycle.

In two-way communication, the receiver receives the messages being conveyed but how de
the sender or speaker know that the message has been delivered with the same intent and
does
context ? Well, the receiver tells this in the form of the feedback.

Foms of Feedback
Feedback can be of the various forms depending upon the type of communication, eg.
A smile or a nod can be a form of feedback in interactive
sssssasssssssss
in-person communication. NOTE
Similarly, a question or clarification or reiteration can also Feedback is
important as
it:
:ensures the success
be a type of feedback in in-person communication. and
effectiveness of communication.
A Thank you note', or an 'acknowledgenment note can be a Without feedback, the sender
type of feedback in written or digital communication. cannot find if the message
Audience clapping or hooting are two types of feedback
intended has been
successfully
delivered with the same intent.
that are possible in public speaking. aurmzsensrarasmug

2.3 Characteristics of Feedback

Role of feedback is to make the communication effective and successful. Only an effective
feedback can do this. An effective feedback has the following characteristics
() Intention. The intention of the feedback should ensure that communication becomes
successful if the message is not received correctly. Feedback is the
way to report this to
the sender.

(i) Specific. The feedback should not be vague and should be conveyed with clarity.
ii) Fair and Non-judgmental. Useful feedback does not pass judgement on the message;it
merely expresses if the message is received in the right form.
(T0) Timeliness. Effective feedback is the one that intimated the sender about the message in
time,eg, in in-person communication, a prompt comment and reply will be useful.
Similarly, in written communication, the feedback is not delayed. Delay kills the
efectiveness of the feedback and in turm destroys the effectiveness of the communication.
() sefulness. Effective feedback is the one that aims to improve the overall communication.
(0) Clarity. The feedback must be clear in its form and should be in an understand.able
format.
Session 2 : FEEDBACK IN COMMUNICATION A.15

2.4 Types of Feedback

Feedback can be in various forms and of various types. Let discuss different
3p us types
feedbackS used in communication.

1. Formal and Intormal Feedback

A Formal Feedback follows a preset format or structure using which the receiver frames
feedback and sends it. Formal feedback covers many predefined points and has a specinc
blueprint. The receiver frames the feedback as per this blueprint and sends it. Formal feedback
takes times to construct and hence, is not instant.
Informal Feedback, on the other hand, is spontaneously framed and does not stick to a
M Specific structure such as instantcomments by the listener or audience. It does not take time to
construct as it is instantly conveyed.

Examples:
Informal feedback: 1. "Good job! Congratulations!"
2. "Sorry"

Formal feedback: 1. "Congratulations on scoring A+ in your final test performance. You

are promoted to your next class"

2. "Please accept my apologies.

2. Descriptive and Non-descriptive Feedback

A Non-Descriptive Feedback provides some specific information but does not give detailed
with
descriptions. The feedback conveys meaningful specific response but does not come

descriptive analysis or suggestions.

A Descriptive Feedback, on the contrary, provides meaningful information in a detailed,
expressive manner that als0 contains some analysis or suggestions etc.

Examples
Non-Descriptive feedback
1. I only liked your 2nd paragraph. Others need improvement."
2. "In your article, conclusion needs rework."

Descriptive feedback:
1. "All paragraphs should cover basically one idea. Only one paragraph was as per this
covered ideas and the information was also not
specification, other paragraphs multiple
cohesively linked."

2. "In your article, the conclusion did not reiterate your observation and did not support the
evidences your article talks about. You need to rewrite the conclusion part keeping these

things in mind."

3. Specific and Non-specific Feed back

without talking about a
The Specific Feedback talks about a thing or a point particularly
general overview.

SKILLS
UNIT I: COMMUNICATION
 A.16 INFORMATION TECHNOLOCY
GY
The Non-Specific Feedback, on the other hand, talks about the entire thing while
general overview. It does not particularly pinpoint a specific thing/feature. giving a
Examples
Non-Specific feedback: 1. "1 like your story. It's good."
2. 1 liked your topic of sibling rivalry."
Specific feedback: 1. "I like the way you described
your grandpa 's character. It mak
feel like I know him too. kesme
2. "1 like your portrayal of sibling rivalry especially the part
you and your sister were fighting. 1fight with my brother where
ton 0 it
made it sound real to me. Your story seemed related at
all
points
Each of the above discussed
types of feedback can be either a
Positive Feedback (.
appreciates the action and process) or a Negative Feed back (1.e., Contradicts or complainc e,

It boosts learning by It forms the basis of

bringing the focus to goals. Better understanding

It helps avoid mistakes.

A It promotes personal and Importance
of
professional growth. Feedback
T
It helps in creating accepting and It motivates
A friendly work environment.
(especially with
constructive and positive
feedbacks).

Figure 2.2 Importance of feedback.

heck Point
1 plays an important role in communication as it tells both sender and
receiver, how the
message was interpreted

(a) Media (b) Source (c) Courtesy Feedback

CBSE Sample Paper Term I, 2021-22
2. It tells both the source and the
receiver, how their messages are being interprete(d).
a) Communication
(c) Active listening
Feedback
(d) The use of jargon
[CBSE Sample Paper Term I, 2021-22
3. A feedback follows a preset format or structure
using which the receiver frames and senas I
Formal (b) Informal (c) Descriptive (d) Non-descriptive
4. A feedback is spontangously framed and does not
have a structure. specific
(a) Formal
informal (c) Descriptive (d) Non-descriptive
Session 2: FEEDBACK IN COMMUNICATION
A.17
5. A feedback provides
information without detailed
some
(a) Formal (b) Informal
analysis or conclusions.
(c) Descriptive Non-descriptive
6. A feedback provides detailed
Conclusion.
analysis, documented and expressive comments with SOme
(a) Formal
(b) Informal
7 feedback is Descriptive (d) Non-descriptive
specific information, in the form of written
that help the learner understand comments or verbal conversations
what she or he needs to do in
order to improve.
Descriptive (b) Specific
c) General
(d) Sign [CBSE SP Term I, 2021-22]
8. Feedback such as "good job" or
"you did great." Are kind of which feedback
(a) Descriptive feedback
(b) Specific Feedback
General feedback
(d) Informal feedback
9. A [CBSE Sample Paper Term I, 2021-22]
feedback pinpoints a thing or issue point without talking aboutgeneral overview.
or a
(a) Formal
(b) Informal
10. A 8pecific (d) Non-specific
feedback talks about the whole
(a) Formal thing while giving a general
(6) Informal overvjew.
(c) Specific
Non-specific
ssignment
1. What is the
importance of feedback in communication ?
2. What are the
characteristics of
effective feedback?
3. What are different
types feedback ? Give
of
4. What
types feedbacks can you use for
of example sentences to support your
giving instant feedback ? Why ? answer
5. What
type of feedback should be used when it
is to be stored for
some legal purpose ? Why ?

ACTIVITY
1. Go
through the following feedback sentences and
feedback. try to
categorise them as formal and informal
i) "Very good!",
(ii) "You have made
(iv) "It gives me a us
pleasure to announce XYZ school proud.", (ii) "You won",
2. as winner of
Go through the this competition."
feedback.
following feedback sentences and
try categorise them as
to
specific and non-specific
) "Way to go!
Congrats."
ii) "The way you have
involved
commendable. Congratulations!".your school children to
community work, that is
(i) "I like your idea". really
(io) Your idea of
describing the 'never say die' spirit through this beautiful story is
superb."