Guidance For African Airports Restart

Guidance for African Airports Restart
Guidance for
African Airports Restart
Version 1 – 14 May 2020

Acknowledgement
These guidelines have been prepared by a Steering Committee set up by the ACI Africa Board of
Directors.
ACI Africa wishes to place on record the indefectible support and contribution of the following
airports in producing these guidelines:
• Airports Company South Africa (South Africa)
• Aéroport Dakar Blaise Diagne (Senegal)
• Ghana Airports Company Limited (Ghana)
• Airports of Mauritius (Mauritius)
• Aéroport Roland Garros de la Réunion (Réunion)
• Office de l’Aviation Civile et des Aéroports (Tunisia)
• Office National Des Aéroports (Morocco)
• Federal Airports Authority of Nigeria (Nigeria)
We trust that these guidelines will assist you in setting up a new healthy, safe, secure, enjoyable
and sustainable passenger journey experience at your airport.
2
COVID-19 is an infectious disease caused by

DEMYSTIFYING COVID-19
severe acute respiratory syndrome

coronavirus2.
COVID-19 is a droplet and surface contact

spread disease, primarily transmitted between
people during close contact, often via small
droplets produced by coughing, sneezing and
talking.
People who have contracted the virus but are

asymptomatic always represent the greatest
risk and challenge in the screening process.
To manage perception and restore confidence

back in the travelling public and the
community at large, there is need to
implement a multi-layered approach, which
may also include measures with limited or
unproven effectiveness.
It is expected that sanitary measures at

airports will have to be maintained as long as
community transmissions still exist in different
countries and regions or until a proven cure is
found.
3
The COVID-19 crisis has been a

resounding wake-up call for all of us,
testing our resilience to the extent of 1.Preparedness
SIX KEY PILLARS
jeopardizing our mere existence.
The restart of airport operations is

equally challenging, necessitating the
implementation of a new normal, which
2. Motivated Staff
may be very constraining at least initially.
These guidelines serve as a roadmap for

all African airports to prepare their new
3. Healthy Airport
recovery plan or to review and update
their existing business continuity plan in
the most coordinated and efficient
manner.
4.Healthy Experience
It is time for all of us to unite and get the
aviation industry back to its cruising
altitude.
5. Financial Sustainability
The guidelines rest on six key pillars,
which ACI Africa believes are critical to
instill confidence back in the travelling
6. Communication
public at our airports.
4
PREPAREDNESS
Restart: plan, execute, monitor, review, adapt
5
General Principles
 Set up or maintain the committee
responsible for managing the COVID-
19 crisis and the restart of airport
activities.
 Include ALL airport stakeholders and
PREPAREDNESS
other external agencies.

 Produce a single airport restart plan • Monitor • Restart Committee
for the airport community.
• Adapt • Inclusive approach
 Align with State/national regulations
and policies on COVID-19. • Review • Restart Plan
 Follow a risk-based approach,

outcome-driven and evidence-based • Risk-based
response when formulating the • Evidence-based
measures.
• Outcome-driven
 Meet at regular intervals to adapt the
plan to ongoing changes.
 Include recovery phases with time-
bound measures.
 Disseminate to all stakeholders in its
simplest and most communicative
format. 6
PREPAREDNESS Guidance for African Airports Restart
Resilience in the New Normal Risk-based, evidence-based and

 Review existing crisis management,
outcome-driven
business continuity or public health  Health measures must be based on
emergency plans. epidemiological risk applicable in your
 Identify and address root causes of country.
potential deficiencies, whether it is  Alternative equivalent measures leading to
timeliness of action, lack of similar levels of protection should be
infrastructure, labour shortages, or considered.
external environment issues.  A multi-layered approach may be beneficial,
 Ask all departments and stakeholders to combining elements such as self-
prepare their own Standard Operating declaration, physical distancing, use of PPE
Procedures based on the airport restart for staff, and additional cleaning and
plan. disinfection protocols.
7
Constant review for impact, suitability and effectiveness

 Review and align the restart plan with the policies of your Government in the light of
evolving circumstances.
 Adapt the plan with the eventual increase in airport traffic.
 Be ready to remove or replace new measures.
PREPAREDNESS
 Incorporate new technologies, stand off and touchless processes as long term and
permanent measures.
 Remove short term measures as long term measures are implemented.
Effective collaboration
 Nourish effective collaboration between
key agencies, i.e. police, health, customs,
immigration, etc.
 Initiate and promote multi-lateral
cooperation between airports connected
to your network to ensure a smooth and
coordinated restart.
 Agree with airports in your network on the
standard health message to disseminate to
all passengers so as to avoid surprises
when with reaching destination.
8
Responsibilities and Accountabilities
 Define clear responsibilities and

accountabilities when recommending health
screening measures, preparing procedures,
PREPAREDNESS
providing equipment and supplies, executing

the plan, auditing the new processes and
reporting feedback .
 Be mindful that generally the State is

financially responsible for all health-related
new measures and related costs.
 Avoid airport and, in particular customer

service and security staff, carrying out tasks
related to health screening.
9
MOTIVATED STAFF
Your biggest and strongest asset
10
Protect your staff

 Provide staff with appropriate protective
equipment such as masks and gloves, and
consider installing new protective measures
such as transparent protective shields
MOTIVATED STAFF
between staff and customers at counters.

 Implement required cleaning and sanitation INFECTION PROBABILITY
protocols for staff workplaces. COVID-19
 Educate your staff on how to handle, wear
and clean their mask and how to disinfect
their hands the proper way. VERY HIGH
 If required, take staff temperature daily and

carry out periodic health screening.
HIGH
 Provide adequate sanitizing stations for
staff.
 Adjust workspaces and mess rooms, where AVERAGE
required, to comply with applicable physical
distancing guidelines.
 Apply, as required, distancing measures in LOW
staff transport.
 Avoid temporarily fingerprint access control.
11
Caring for your staff
 Care for the wellness and mental

health of your staff.
 Keep an updated database of all
MOTIVATED STAFF
your staff to keep close contact.

 Identify your vulnerable staff and
take appropriate actions in the best
interest of their health in accord
with them and your staff union (e.g.
work from home).
 Educate your staff so that they learn
to identify symptoms.
 Provide all your staff with medical
emergency numbers.
 Brief your staff on quarantine
procedures.
 Avoid stigmatization of infected staff
or those returning to work after
recovering from COVID-19.
 Provide psychological support as
required.
12
Continuity of work
 Provide your staff with resources and support them in
their needs to ensure productivity.
 Identify key staff who need to be on site and those who
can continue to work from home.
MOTIVATED STAFF
 Ensure that staff working from home have efficient

remote working capabilities and are financially
supported for continuous WIFI access arrangement.
 Provide a 24-hour technical support to staff working
from home especially with respect to access to office
servers and online platforms.
 Familiarize all required staff on the virtual meeting
platform you intend to use for e-meetings in a bid to
limit face-to-face meetings.
 Prioritize online training to keep all required staff
abreast with the requirements of their work.
 Coordinate regularly with your staff unions on the work
environment and new measures to avoid any
misunderstanding and implementation hurdles.
 As international travels may be restricted for some time,
arrange access to webinars for all staff concerned.
13
Additional measures at work

 Review staff roster, as required, so that different
teams can be deployed at different work schedules.
 Reinforce the physical distancing in the office as well
as during meetings.
MOTIVATED STAFF
 Post sign for bathrooms/kitchen to indicate the limit

of the maximum number of people occupying the
space at any one time.
 Create a system to manage visitors to the office and
reinforce physical distancing protocols, limiting
visitors initially.
 Maximize use of mobile phones and radio
telephones instead of face-to-face conversation.
 Where possible, leave office and mess doors open to
avoid contact with door handles.
 Conduct daily briefings in open areas or replace by
video conferences.
 Providing adequate sanitary wipes to wipe down
“high touch” surfaces at the work place.
 Equipment that is shared or being touched by more
than one staff should be disinfected after each use
(including common IT equipment, printers, etc.).
14
HEALTHY AIRPORT
New normal: regular cleaning and disinfection, personal protection and protecting others
15
Cleaning and Disinfection

 Cleaning and disinfection of surfaces is very
important as a preventative measure as a person
can become infected by touching surfaces, where
droplets from an infected person have landed, and
HEALTHY AIRPORT
by then touching eyes, nose or mouth.

 Studies have identified COVID-19 to survive up to
72 hours on plastic and stainless steel, less than 4
hours on copper, and less than 24 hours on
cardboard.
 Increase the frequency of cleaning and disinfection
of all hand contact areas and immediately when a
surface has been contaminated with respiratory
secretions or other body fluids.
 During the closure of your airport, proceed with
the deep cleaning of areas which otherwise may
be inaccessible under normal circumstance.
 Favor locally made compliant disinfectants,
wherever possible to stimulate the local industry.
 Avoid the use of ‘hands-in’ dryers in toilets and
favour use of paper towel dispensers.
16
Cleaning and Disinfection

 Some examples of hand contact surfaces are:
self-service kiosks, counters, baggage trolleys,
lifts, travellators, escalators, handrails, vehicles,
scanners, shared mobile phones or radio
HEALTHY AIRPORT
telephones, tables, knobs, light switches,

wheelchair handles, workstations, cash registers,
touch screens, countertops, etc.
 Install hand-sanitizing stations, mechanical with
foot pedal or touchless where possible, inside the
terminal at strategic locations, at different
terminal processing zones (check-in, passport
control, security screening, boarding, customs)
before and after every passenger touch point and
along the walkways, as required.
 Put disinfectant carpet in areas where most
passengers pass through, e.g. at entrances to
terminal and walkways.
 Increase the frequency of waste disposal to avoid
accumulation of used masks, gloves and other
contaminated waste in garbage bins and
containers.
17
Passengers Personal Protection

 Personal protective measures should be simple
and practical.
 All passengers accessing the terminal must
HEALTHY AIRPORT
wear a facemask or cover their mouth and

nose with appropriate means.
 Adequate spacing with appropriate queue
poles, signage or floor markings, i.e. a
minimum of 1 meter between passengers in
queuing lines at all passenger processing
nodes, must be maintained.
 The same physical distancing must be
maintained in passenger buses.
 Physical distancing must also be maintained in
passenger seating areas by clearly marking no-
seating spots or by removing seats, where
required.
Baggage Disinfection
 There may also be a need to disinfect baggage as well as
cargo on departures and arrivals.
18
Health Screening Measures

 Adhere to the on-airport measures for health
screening prescribed by your health authority.
 As a guiding principle, avoid extensive on-
HEALTHY AIRPORT
airport health screening, e.g. large scale

testing.
 Large scale testing on-airport is likely to result
in the creation of crowds, queues and
additional dwell time and would be
counterproductive in terms of social
distancing.
 Coordinate with your health authority on the
non-intrusive health screening requirements
which may be imposed on arrivals (including
transfer passengers) and departures , e.g. use
of thermal scanners, handheld infrared
thermometers, ear gun thermometers or full-
body infrared scanners.
 If applicable, require all passengers to present
themselves with a valid PCR (Polymerase
Chain Reaction) test certificate prior to
departure or arrival. 19
Passenger Health Declaration

 If health declaration is a
requirement for passengers,
ensure that the forms are
HEALTHY AIRPORT
distributed on-board flights

prior to landing.
 Electronic health declaration
are favoured if implementation
is possible.
Heating Ventilation Air Conditioning (HVAC)

 Disabling HVAC systems is not a recommended measure to
reduce the propagation of the virus.
 Switch on air handling units with 100% recirculation of
outdoor air.
 Keep systems running longer hours (24/7), if possible.
Switch ventilation to nominal speed at least 2 hrs before
building usage time and switch to lower speed 2 hrs after
usage time.
 Replace central outdoor air and extract filters as planned.
20
HEALTHY EXPERIENCE
Bringing passenger confidence back in travel experience
21
HEALTHY DEPARTURE PROCESS

Carpark / Access Health Physical Check-in Passport
DEPARTURE Kerbside Terminal Screening Distancing Control
HEALTHY EXPERIENCE
Embarkation Boarding Departure Restaurants Duty Free Security

Lounge / Retail Screening
Baggage Make-up Hold Baggage Security Screening
HEALTHY ARRIVAL PROCESS

Disembarkation Health Health check Physical Immigration
Screening Distancing counter
ARRIVAL Customs Baggage Duty Free / Retail

Claim
Hold Baggage Customs Unloading

Screening
22
Access Control
 Reduce number of access control points to the terminal.

HEALTHY EXPERIENCE
Restrict access of meeters and greeters into the terminal.

 Close public viewing galleries.
 Control number of passengers accessing the check-in hall
to ensure any physical distancing imposed.
 Manage the maximum of passengers in any given
terminal zone (check-in, immigration, security, boarding,
shops, lounges, etc.) to ensure distancing measures.
 Where supported by existing infrastructure, implement
segregation of passengers, staff and/or crew to minimize
contact.
 Adopt forward movement rule without possibility of
backtracking for passengers.
 Close certain high-risk airport areas and facilities or
those not vital for the airport operations, such as
smoking rooms, kids play areas, prayer rooms, massage
chairs, water fountains, other multi-purpose areas, etc.
This will also assist in reducing the surfaces needed to be
cleaned and disinfected regularly.
23
Review Airport Handling Capacity

 Recalculate the terminal capacity in the light of
the measures such as physical distancing, one-way
HEALTHY EXPERIENCE
traffic lanes and access control, bearing in mind

that a 2 m physical distance means an occupancy
area of 4 m2 per passenger.
 Reschedule flights to comply with new terminal
capacity and peak hour passenger flow.
 If required, review the arrival time of passengers
at the airport prior to departure from 3 to 4 hours.
 Operate a maximum number of check-in counters,
immigration counters, health counters, customs
counters to avoid crowding.
 Where possible, assign every alternate boarding
gate for embarkation of flights to allow for
physical distancing during simultaneous boarding.
 Communicate the daily resources allocation plan
(flight schedule, check-in, boarding gate, aircraft
parking, belts, etc.) to all stakeholders concerned
to allow for proper planning and smooth
implementation and monitoring of new measures.
24
Passenger Health Processing

 Do not forget that domestic terminal or
concourse, on arrivals and departures, will
HEALTHY EXPERIENCE
require similar health screening setup and

logistics.
 Set up adequate counters in the terminal
for filling of health declaration forms for
passengers who have not filled same on-
board whilst observing the physical
distancing.
 Provide dedicated health counters as
required to allow for the checking of the
forms and interviewing of passengers.
 In coordination with the health authority,
dedicate specific and suitable rooms to
serve temporary waiting / quarantine
areas.
 Identify segregated exit path to leave the
terminal for suspected passengers
without possibility of mixing with others.
25
Security Screening
 Security remains a top priority.
 Ensure that reduction in expenditure do not
HEALTHY EXPERIENCE
unduly reduce acceptable security levels.

 Review the setup of the security screening
processing area to avoid crowding.
 Operate security lanes that are not adjacent to
each other to provide additional separation.
 Mask of passengers must be lowered for
identification and/or security inspection
(prohibited item in mouth).
 Minimize the use of hand search for security
screening and ensure maximum divesting.
 Avoid face-to-face interaction with passengers
or other persons being screened if there is
need for security screeners to conduct hand
search. Where unavoidable, carry out the pat
down from behind.
 Apply one swab per person for ETD (Explosive
Trace Detector) screening and discontinue the
reuse of swabs.
26
Airside Operations
 Safety remains a top priority and SMS (Safety Management
System) has to be enforced at all times during the crisis and
HEALTHY EXPERIENCE
restart period.
 Ensure that reduction in expenditure do not unduly reduce
acceptable safety levels.
 Monitor and enforce new health measures on the airside.
 Favour off-pier boarding, where practical and safe, favour on-foot
boarding rather than bussing.
 Monitor continuously the safety implications with aircraft on long
layovers, e.g. strong wind implications, nesting of birds in engines.
 Arrange for recommissioning of aprons, runways, lighting,
facilities, equipment, etc., especially where aircraft have been
parked on flexible pavements over a long period of time.
 Ensure the readiness of the rescue and firefighting capability.
 Reinforce wildlife hazard tracking on the airside if the reduction in
aircraft movements have rendered your airside environment less
unsafe for birds and other wildlife.
 Check staff competency and training requirements if they have
been away for a long time.
 Carry out a safety risk assessment as per your SMS prior to restart
of operations.
27
Commercial Activities
 Apply same airport measures for cleaning,
disinfection, hygiene, personal protection,
physical distancing at all concessionaires at
HEALTHY EXPERIENCE
the airport.
 Monitor implementation of measures to
ensure strict compliance.
 Duty free and retail shops should have
staff handling the items instead of
passengers to avoid contaminating them.
 Restaurants are encouraged to provide
utensils in the dining areas (even for fast
food). Individual portions should be
served rather than providing common-use
serving utensils for self-serve food.
 Adopt cashless transactions in all shopping
and eating places, as far as possible.
 Consider sale of masks and disinfection
gels (100 ml preferably on departures) in
order to assist needy passengers in
complying with the new measures
imposed.
28
Technology
 Technology is taking the centre stage in
helping both airports and airlines
HEALTHY EXPERIENCE
overcome the challenges of the new

reality.
 COVID-19 has made the appeal of
technologies that reduce reliance on
human workforce, such as biometrics
and automation, stronger.
 While the global crisis has placed
industry growth ambitions on hold, it has
presented an opportunity for meaningful
innovation and transformation to be
accelerated, a sure investment for the Contactless
future.
 Collaboration is key with airports and
airlines in the technology Self-Service & Automation
implementation process, working closely
with all industry stakeholders to assess
the restart of airport activities and
Biometrics
reinvent the industry so that the benefits
in the long-term are fulfilled.
29
Decision-making process to implement technological solutions

HEALTHY EXPERIENCE
Conduct Technology Identify employee

Identify high risk
1 assessment at every
passenger processing
nodes
2 and public screening
technologies and
engineering controls
3 areas where queuing
or crowding occurs
Identify automated
Identify and source Identify use of facial cleaning technologies
Identify opportunities for
7 suppliers for
recommended
technologies
6 recognition systems to
replace contact
biometric systems
5 self-service and
automation
4 and contactless
solutions (sanitizers,
taps, etc.)
Implement approved
Revise relevant
8 technologies and
engineering control
strategies
9 operation manuals
and procedures
30
Contactless
 Contactless technology solutions can help

X .
HEALTHY EXPERIENCE
in a safe and healthy passenger journey

across the airport and minimise
transmission of the virus for staff and
passengers alike. These may include:
• Contactless parking solutions

• Contactless payment solutions
• Contactless taps in toilets
• Contactless soap dispensers in toilets
• Contactless elevator solutions
• Automated sanitiser dispensers fitting
across passenger touch-points in the
end-to-end journey
• Full-body disinfectant booth
31
Self-Service & Automation
 Automation was already the new norm at

HEALTHY EXPERIENCE
many airports prior to COVID-19.

 Benefits of self-service technology
• Improved facilitation of passenger flow
• Increase terminal throughput and
efficiency
• Increase terminal capacity
• Reduced queue times
• Limits contact with airport staff /
human workforce
 Examples of passenger automation services
• Self service check-in
• Self bag drop
• e-Gates
32
Biometrics
HEALTHY EXPERIENCE
 A new and innovative way to improve passenger

processing and customer experience.
 Biometrics confirms identity and enable walking pace
processing and passenger tracking through-out the
passenger journey.
 An all-biometric airport creates a match between your
facial characteristics and your passport, enabling the
passenger to proceed through all of the terminal
checkpoints from kerb to cabin without having to
exhibit travel documents.
 Use of either personal mobile phone or facial
recognition at passenger touch-points is also
becoming the new trend.
33
FINANCIAL SUSTAINABILITY
Airports are critical in the air transport ecosystem
34
Financial relief to help the airport industry recover

 Discussions must be initiated with your

Government to explore any relief
economic and financial packages,
considering that the airport community
is an important socio-economic catalyst
for the national economy.
 It is important to ensure that any

financial incentive is not unilaterally
geared towards one aviation
stakeholder at the expense of your
airport.
 Some of the points you may wish to lobby on:

• Exemption of Value Added Tax (VAT) refunds
on services, spare parts and equipment to
improve cash flows of airports.
• Reduction or waiving off of corporate taxes
paid by airports to the Government, albeit
with a moratorium period.
35
 Some of the points you may wish to lobby on:

• Moratorium period for the payment of land lease

to the Government.
• Deferment of loan repayment contracted from
the Government.
• Seek Government guarantee on loans contracted
by airports with local or foreign lending agencies.
• Where the Government is a shareholder of the
airport company, the payment of dividends, if
any, must be withheld for a suitable period of
time.
• Requirement to negotiate on the existing
concession contracts in the light of the
unprecedented events.
• If necessary, consider incentive package offered
by airports to airlines based on a proportional
reduction in airport charges based on incremental
increase in number of passengers brought in,
ensuring that it is a win-win situation for both the
airport and the airline.
36
COMMUNICATION
Communicate good news as well as tough ones
37
Guiding Principles
 Don’t forget to communicate, communicate and
communicate.
 Get your source of information from the official
channel, i.e. your Government, civil aviation,
health authority, etc.
COMMUNICATION
 Decide on your communication channels (local

media, newspapers, communiqué, press release,
website, social media, etc.).
 Keep your staff, trade unions, stakeholders,
airlines, Government, authorities (civil aviation,
border control agencies, health, etc.), business
partners, community and travelling public regularly
updated on your restart plan.
 Decide on what information you want to share
(alert bulletins, briefings, procedures, health
updates, guidelines, directives, etc.).
 Decide on the different timelines for the
dissemination of information (daily, weekly or as
required).
 Be transparent with your staff and trade unions on
the financial health of the airport.
38
Impact Announcements and Visibility

 Announce the restart of airport activities by
providing information on the new normal at the
airport. Passengers must know what to expect.
 Make impact announcements to boost
COMMUNICATION
passenger confidence , e.g. ‘terminal is

disinfected every hour’, ‘gel stations are found
at every 10 m’, ‘we are here to help’, etc.
 Reinforce communication with vulnerable
groups (elderly, passengers more concerned
about health-related issues, etc.).
 Provide health information in the form of
posters, videos, leaflets and public
announcement.
 Posters and information on FIDS must act as
reminders for complying with health measures
(face mask, social distancing, disinfect hands,
etc.).
 Promote ‘We are all in this together’, which
include passengers.
39
Communicate, Communicate and Communicate

 Do not give the opportunity for others to
communicate in your place.
 Communicate on positive and negative
COMMUNICATION
news .
 Do not forget to communicate with your
local community, emphasizing on the role
of the airport as a strong economic
engine.
 Do not forget that your staff and that of
your airport stakeholders (e.g. cleaning
and trolley contractors , etc.) are also your
important communicators. Provide them
with accurate and up to date information
and encourage them to amplify the key
messages and information.
 Conduct passenger surveys to assess the
performance of your restart plan, the
passenger confidence in travelling and the
effectiveness of your communication
strategy. Review your plan accordingly.
40
About ACI-Africa
ACI Africa is the international
association of African airports. It is
the voice of African Airports and has
as prime objective to advance the
interests of airports and to promote
professional excellence in airport
management and operations on the
African continent. ACI Africa is
composed of 67 members from 52
African countries, managing 261
airports.
For any enquiry, please contact:

• Mr. Ali Tounsi, Secretary General of ACI Africa,
atounsi@aci-africa.aero
• Mr. Romesh Bhoyroo, Director Strategy and

Business Development, rbhoyroo@aci-africa.aero
41

Guidance For African Airports Restart

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Guidance for African Airports Restart

Version 1 – 14 May 2020

COVID-19 is an infectious disease caused by

severe acute respiratory syndrome

COVID-19 is a droplet and surface contact

People who have contracted the virus but are

To manage perception and restore confidence

It is expected that sanitary measures at

The COVID-19 crisis has been a

jeopardizing our mere existence.

The restart of airport operations is

These guidelines serve as a roadmap for

other external agencies.

 Follow a risk-based approach,

Resilience in the New Normal Risk-based, evidence-based and

Constant review for impact, suitability and effectiveness

Responsibilities and Accountabilities

 Define clear responsibilities and

providing equipment and supplies, executing

 Be mindful that generally the State is

 Avoid airport and, in particular customer

Protect your staff

between staff and customers at counters.

 If required, take staff temperature daily and

Caring for your staff

 Care for the wellness and mental

your staff to keep close contact.

 Ensure that staff working from home have efficient

Additional measures at work

 Post sign for bathrooms/kitchen to indicate the limit

Cleaning and Disinfection

by then touching eyes, nose or mouth.

Cleaning and Disinfection

telephones, tables, knobs, light switches,

Passengers Personal Protection

wear a facemask or cover their mouth and

Health Screening Measures

airport health screening, e.g. large scale

Passenger Health Declaration

distributed on-board flights

Heating Ventilation Air Conditioning (HVAC)

HEALTHY DEPARTURE PROCESS

Embarkation Boarding Departure Restaurants Duty Free Security

Baggage Make-up Hold Baggage Security Screening

HEALTHY ARRIVAL PROCESS

ARRIVAL Customs Baggage Duty Free / Retail

Hold Baggage Customs Unloading

Restrict access of meeters and greeters into the terminal.

Review Airport Handling Capacity

traffic lanes and access control, bearing in mind

Passenger Health Processing

require similar health screening setup and

unduly reduce acceptable security levels.

overcome the challenges of the new

Decision-making process to implement technological solutions

Conduct Technology Identify employee

 Contactless technology solutions can help

in a safe and healthy passenger journey

• Contactless parking solutions

Self-Service & Automation

 Automation was already the new norm at

many airports prior to COVID-19.