Mock test - CUSTOMER SERVICE

1. Complete the sentence for OBLIGATION: ‘Sellers __C_____ be ready to deal with rude
customers’

a) Can

b) Should

c) Must XXX

2. Choose the right modal verb ‘Sorry, you __B____ smoke in the shop, it’s not allowed’

a) Must

b) Can’t XXX

c) Ought

3. Choose the NEGATIVE form of: “We sold the stock yesterday.”

a) We didn't sold the stock yesterday.

b) We don't sold the stock yesterday.

c) We didn't sell the stock yesterday. XXX

4. Which is the interrogative form of: “They received our order last Monday.”

a) Did they receive our order last Monday?

b) Do they received our order last Monday?

c) Do they receive our order last Monday?

5. What do you say when your company has made something wrong?

a) I hope to hear from you soon

b) Please, accept our apologies XXX

c) Please, feel free to contact me anytime

6. Choose the usual phrase when dealing with customers: ‘I’m very sorry madam, the invoice will
be paid_AS SOON AS POSSIBLE______________ ‘

a) But I don’t know when

b) One day, but don’t hurry me

c) As soon as possible

7.Complete: James Page,  __WHICH_________  is the responsible for the sales, is asking for the
report.

a) Who

b) That

c) Which

8.“This is the _MOST EXPENSIVE__ coat in the shop but there are __CHEAPER_____ ones in the
shop next door.”:

a) Expensiest / cheaper.

b) Most expensive / cheaper.

 c) Most expensive / more cheap.

9. Complete the sentence ‘They have got __A FEW________ orders to archive’

a) A few.

b) A little.

c) Too.

10. Complete the sentence: ‘I felt BORED_________. I thought the meeting would be
more___INTERESTING_________.’

a) Boring / funny

b) Bored / funny

c) Bored / interesting

11. I have worked in the company _FOR 2020_______________

a) since 2020

b) for 2020

c) 2020 ago

12. Several meetings _BE ARRANGED_ last year by the community manager

a) be arranged

b) were arranged

c) arranged