Dear Sir/Madam,

I am writing to complain about the MP3 player which I bought through your online shop
and your customer service.
I ordered the MP3 player called SoundBlast 3000 through your online shop on December
15th. Because your website advertises your company as fast, safe and reliable, I was
expecting it to be true.
First of all, the MP3 player did not arrived until January 20 th, more than a month later,
although your website guarantees delivery within three days. When I contacted your
customer service, I was told that you cannot deliver the orders on time because you were
too busy before Christmas. They also told me that some products are out of stock and
they need to restock them. Because of this I did not have a Christmas present for my little
brother. What´s worse, when I finally received my package, I opened the box and the
earphones were missing. I immediately phoned your helpline and was told that you are
not responsible for missing earphones. I was really shocked, especially when it is clearly
your fault.
I suggest that in future you package your goods more carefully before you send them, and
that you make sure you keep promises about delivering orders quickly.
I would like delivery of earphones that were missing from the package or a full refund as
soon as possible.

Yours faithfully
Renátka Pleváková