Comcast Cable U.S.

Complaint Escalation Procedure for HR

Representatives
This Complaint Escalation Procedure sets forth your obligation to escalate employee complaints or observed behavior that were
not received through the Comcast NBCUniversal Listens Helpline or Web Portal and that may violate the Comcast NBCUniversal
Code of Conduct (the “Code”) or Company Policies. You are required to (1) categorize each complaint using the three Complaint
type definitions below and (2) follow the escalation instructions.

1. Step One: Categorize the Employee Complaint

The Company uses the following Complaint types to provide direction on the handling of a Complaint:

Integrity Complaint Fair Employment Complaint Workplace Complaint

Any allegation or concern of suspected
illegal or unethical conduct that asserts a
violation of the law or Code of Conduct by
the Company or an employee,
independent contractor, vendor, or third
party representative of the Company,
other than Fair Employment Complaint,
including: accounting, internal accounting
controls, or auditing matters; bribery,
corruption, or kickbacks; fraud;
falsification of travel and entertainment
expenses; falsification of customer
numbers or metrics; conflicts of interest;
disclosure of proprietary or personally
identifiable information; misuse or theft of
Company assets; sale of illegal drugs;
violent acts or threats to personal safety;
conditions that pose a danger or hazard to
an employee, customer, facility or the
general public; or retaliation that arises
from having raised a concern or having
provided information to the Company
relating to an Integrity Complaint.
Any allegation or concern of suspected Any allegation or concern that relates to
illegal or unethical conduct that asserts a an employee’s day-to-day workplace
violation of the Treat People Fairly and experience, such as unfair treatment,
with Respect principles set forth in our concerns about work load, personality
Code of Conduct or any related business clashes with a co-worker or manager,
unit policy by the Company or an scheduling conflicts or favoritism that do
employee, independent contractor, not qualify as Integrity Complaints or Fair
vendor, or third party representative of the Employment Complaints (i.e., are not
Company, including: (a) discrimination, based on any protected characteristics or
harassment or hostile work environment protected activity).
that is based upon an actual or perceived
or associational protected characteristic
(e.g., race, gender, age, religion,
disability, national origin, or any other
protected category); (b) a violation of a
national, state, or local labor or
employment law or regulation; or (c)
retaliation that arises from having raised a
concern or having provided information to
the Company relating to a Fair
Employment Complaint.

Multiple Allegations: If an employee raises multiple allegations, one of which is an Integrity Complaint, the allegations should be
classified as an Integrity Complaint for purposes of Step 2.

2. Step Two: Follow These Escalation Instructions Based on Complaint Classification

Integrity Complaint
Escalate to a member of the Compliance
Group or Employee Relations Team
OR
File a Comcast NBCUniversal Listens
report via the Helpline (1-877-40-
LISTENS) or Web Portal.
Fair Employment Complaint
Escalate to your EAS Partner or your
Division/Business Unit Employee
Relations Contact.
Workplace Complaint
No need to escalate unless an
investigation may be required by your
EAS Partner or Employee Relations
contact.

Click here for a list of compliance, employee relations and legal contacts.

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Last Updated: June 22, 2022